(example-getting patients out of bed soon after surgery)

Improvement initiatives are designed based on data findings

1. To what degree do performance improvement initiatives implemented in response to the certification program improve patient satisfaction?

2. Does the knee joint replacement certification program provide a positive return on investment?

1. Please rank the following list of activities in terms of the impact they had on your satisfaction of the care received throughout your knee replacement surgical experience?  

1 = activity that had the most impact on my satisfaction with care

5 = activity that had the least impact on my satisfaction with care

      _________ Attending the preoperative knee replacement education class

      _________ Printed education materials received 

      _________ Getting out of bed and walking on the day of surgery

      _________ Having physical therapy available until 8:00 PM

      _________ Knowledgeable nurses and assistants

Key Question #2: Archival Data

Costs of the certification program

Private and insurance payments received for knee joint surgery patients

Delinquent payments not received for knee joint surgery patients

Pie chart to display frequency distribution of responses

Total number of people in population, number of people sampled, percent of respondents, and percent of missing respondents will all be included in the presentation of data

Bar graph to represent comparison of costs versus payments received