CUSTOMER JOURNEY MAPPING B2: Group 8 by Tjitra https://padlet.com/Tjitra/imghtox96fz3e4dn en-us 2021-09-04 17:42:07 UTC 2021-09-06 13:51:10 UTC hello@padlet.com DOING Tjitra https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775061 Membuat diagnostic tools berdasarkan sumber yang reliable]]> 2021-09-04 17:42:07 UTC https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775061 TOUCHPOINTS Tjitra https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775062 Adanya diagnostic tools yang terstandar dalam bentuk aplikasi]]> 2021-09-04 17:42:07 UTC https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775062 WEAKNESSES Tjitra https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775063 - Belum adanya definisi mapping data yang dibutuhkan
- Belum tersedianya data yang reliable]]> 2021-09-04 17:42:07 UTC https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775063 OPPORTUNITIES Tjitra https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775064 - Mendefinisikan mapping data yang dibutuhkan dari data asset yang ada
- Melakukan validasi terhadap data kepada pic yang terkait
- Perhitungan kapasitas dapat mendukung keputusan strategis perusahaan seperti pelaksanaan investasi, ekspansi, relokasi aset, efisiensi, unlock capacity, penempatan SDM.]]> 2021-09-04 17:42:07 UTC https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775064 DOING Tjitra https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775066 Using the capacity diagnostics tools]]> 2021-09-04 17:42:07 UTC https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775066 TOUCHPOINTS Tjitra https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775067 Apps]]> 2021-09-04 17:42:07 UTC https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775067 WEAKNESSES Tjitra https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775068 Butuh data yang reliable]]> 2021-09-04 17:42:07 UTC https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775068 OPPORTUNITIES Tjitra https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775069 Melakukan standardisasi pelaporan operasional

]]> 2021-09-04 17:42:07 UTC https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775069 DOING Tjitra https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775070 What action is taken by customer based in their Thinking
e.g: Buying a Bicycle through Online Platform]]> 2021-09-04 17:42:07 UTC https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775070 TOUCHPOINTS Tjitra https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775071 What tools enabling the customer to engage with the product?
e.g: Official Website, Online Marketplace, Online Auction]]> 2021-09-04 17:42:07 UTC https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775071 WEAKNESS Tjitra https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775072 What is the possible problem that can occur when customer engage with the product?
e.g: The Bicycle size is the wrong size when arrived]]> 2021-09-04 17:42:07 UTC https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775072 OPPORTUNITIES Tjitra https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775073 What improvement can be done in order to gain customer's trust?
e.g: Display proper illustration (Bicycle & rider) using 3D images so customer can estimate which Bicycle size to buy]]> 2021-09-04 17:42:07 UTC https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775073 DOING Tjitra https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775074 - Belum adanya tools diagnostic kapasitas terminal yang standar sebagai pendukung pengambilan keputusan]]> 2021-09-04 17:42:07 UTC https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775074 TOUCHPOINTS Tjitra https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775075 2021-09-04 17:42:07 UTC https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775075 WEAKNESSES Tjitra https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775076 low productivity, lamanya proses di pelabuhan]]> 2021-09-04 17:42:07 UTC https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775076 OPPORTUNITIES Tjitra https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775077 2021-09-04 17:42:07 UTC https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1716775077 Container Terminal Capacity Diagnostic Tools Tjitra https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1717098294 2021-09-05 04:50:22 UTC https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1717098294 Internal user Tjitra https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1717098334 2021-09-05 04:50:26 UTC https://padlet.com/Tjitra/imghtox96fz3e4dn/wish/1717098334