FAQ Segment - Queries from CCC/CA/CF by https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n Please vote for the questions that you would like to be answered or simply key in your own questions under the respective categories. en-us 2021-05-19 06:33:03 UTC 2024-05-17 08:25:47 UTC hello@padlet.com Can course details be edited after course is published? tan_chee_kian_a https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1551063334 2021-05-23 08:09:21 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1551063334 Can learners who missed the signed-up date for courses be added into the class run? Currently, CA and CF are unable to do so if application date has ended. Anyway to go about this? tan_chee_kian_a https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1551065915 2021-05-23 08:11:38 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1551065915 Can CA/CCC indicate reason of absence in learning module? tan_chee_kian_a https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1551067407 2021-05-23 08:13:10 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1551067407 How to set the participants as 'complete' if they are still 'in progress'? tan_chee_kian_a https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1551068362 2021-05-23 08:14:08 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1551068362 When are the instances in which participants receive system-triggered emails? Understand that one such instance would be when a course run is rescheduled. Do participants get such an email when we unpublish a course once they have been imported into it? tan_chee_kian_a https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1552970944 2021-05-24 07:33:41 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1552970944 Where can I find the user guides for the roles of CCC/CA/CF? tan_chee_kian_a https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1553004268 2021-05-24 07:52:34 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1553004268 Is it possible to indicate teachers' CES email addresses instead of icon email addresses because by default, we should be corresponding with teachers with their CES email addresses? tan_chee_kian_a https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1559617174 2021-05-26 00:05:00 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1559617174 I have an intern assisting me, how may I register her for OPAL2.0? Thank you. tan_chee_kian_a https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1559618285 2021-05-26 00:05:38 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1559618285 How to cancel a class run before start date? tan_chee_kian_a https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1559619178 2021-05-26 00:06:08 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1559619178 Can CA have more controls to edit session details and dates for class runs even after session date has started? tan_chee_kian_a https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1559620157 2021-05-26 00:06:40 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1559620157 How do I disable or delete course communities? tan_chee_kian_a https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1559641755 2021-05-26 00:17:15 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1559641755 Would like to know more on the creation of session and attendance taking for online courses. Also, should not attendance taking be auto? tan_chee_kian_a https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1559643787 2021-05-26 00:18:11 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1559643787 It seems like there are many things that can result in learners being marked as incomplete at the end of the course. Could we have a clear step-by-step learner's guide in order for us to better guide our learners to be marked as complete. tan_chee_kian_a https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1563840424 2021-05-27 03:54:47 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1563840424 Can the participants still complete the evaluation once the course has ended? tan_chee_kian_a https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1563844133 2021-05-27 03:56:59 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1563844133 Can CA/CF preview what the learners are learning? tan_chee_kian_a https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1563853738 2021-05-27 04:02:19 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1563853738 If the online course is scheduled for a period of 2 weeks (eg 1st June to 14the June),will the system inform the participant that he/she is absent if he/she did not attend the course on 1st June? Will the system send out the "absent" email every day before the participant attend the course? tan_chee_kian_a https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1563858057 2021-05-27 04:04:54 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1563858057 If we are already in the middle of our class run and need to postpone a face to face session due to the Covid situation, how do we go about changing the dates of the sessions. Currently as a CCC/CF and LM, I am not able to change the dates and participants received an automated email from OPAL 2.0 regarding their absence for the session. Would there be any way we could work around this issue please? Thank you. tan_chee_kian_a https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1563862870 2021-05-27 04:07:43 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1563862870 https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564385872 May I check if we can delete wrongly created class course or class run. We had made errors and had to recreate a course but unable to delete the course/ run that was incorrectly created

]]> 2021-05-27 07:56:49 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564385872 Can we use the same course for re-curring events ? https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564385990 I have a course that will repeat around 2-3 times a year. Do we have to create a new course for it each year ? Can we re-cycle the same course year after year, and just change the course material if there are updates. - Yuxuan from SEAB]]> 2021-05-27 07:56:52 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564385990 is it possible for the system to auto set the course/class run dates (e.g. 1 week before class run etc.) with the dates of the courses we input? (it gets very tedious to calculate the dates if there are many courses to create) https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564386063 2021-05-27 07:56:55 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564386063 Can I clarify on whether the class run needs to end by Nov since the course needs to end within the same year? The sample workflow mentions that the class run must end 1 month before course. https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564386693 2021-05-27 07:57:16 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564386693 When we place learner on waitlist, must be learner click on accept before we can offer a place should there be a vacancy later? Context: we could not click on 'offer' to a few specific learners in the waitlist. https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564386830 2021-05-27 07:57:20 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564386830 Is it possible to create images with clickable URLs? https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564387330 No, it is not possible due to a limitation of the exporting process when you export PPT to JPG/PNG. Please consider working around this by including the URL as text beside/around the image.]]> 2021-05-27 07:57:36 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564387330 lewsiewchin https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564387774 I notice that there can be multiple sessions. Is there a possibility of a concurrent session? ]]> 2021-05-27 07:57:49 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564387774 https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564388315 Would like to check if we can amend on the content of the auto generated course placement letter from OPAL2 after successful assigned of the e-learning course to the learner.]]> 2021-05-27 07:58:06 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564388315 Can we have a demo or short elaboration of the new features for course creation (CCC role)? https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564388421 -  digital content space, question bank ccc can upload their digital content to be stored for later use, and free response questions..]]> 2021-05-27 07:58:08 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564388421 https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564388626 What is diff bet class run and session?]]> 2021-05-27 07:58:14 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564388626 https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564388852 A school contacted us to help them nominated teachers as their SSD is on maternity leave. But I notice that I cannot do so. I can only add confirmed participants. Is there anyway to nominate teachers on behalf of a school?

]]> 2021-05-27 07:58:21 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564388852 We have a change of approval officer. Can we unpublish the course now to change the approval officer and the information for other sections will not be changed, e.g. registrations etc. https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564389113 2021-05-27 07:58:30 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564389113 https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564391364 Is session created for attendance taking purpose? Can the QR code/ session code be created say earlier instead on the start day of the class?]]> 2021-05-27 07:59:40 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564391364 Will there be any issue if a CA / CCC is in charge of more than 1 course happening at the same date, same time? https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564391970 2021-05-27 08:00:02 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564391970 Can we add on to learners for class runs that has ended, i.e. teachers who attended w/o registration. https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564392524 2021-05-27 08:00:23 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564392524 Edits to be made to MLUs https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564392630 As a ccc, is it possible to edit the content of the MLU without unpublishing the MLU? (so that learners can still access to the MLU until the new content gets updated) also, how long does it take before the new content edits gets reflected on OPAL2.0?

]]> 2021-05-27 08:00:26 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564392630 Can there be an MLU to teach how to stitch MLUs/ LUs on OPAL 2.0 https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564392805 2021-05-27 08:00:30 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564392805 Do CAOs approve course content on LMM or CAM? https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564392910 2021-05-27 08:00:33 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564392910 Are there any new file formats that the team is looking to make compatible with OPAL2.0 for course creation? Asking also specifically for SCORM versions and any other interactive multimedia that we can put up for MLUs. This is so that we are able to plan better for creating upcoming MLUs https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564395554 2021-05-27 08:01:56 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564395554 Under PD Area/Theme in CAM, there is no option to select Principals of Account. Would Opal 2.0 team be able to rectify this? khong_ming_kit_delvin https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564395927 2021-05-27 08:02:08 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564395927 jess_chen28 https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564395937 We always come across participants who are unable to find the 'Start learning' button or have problems logging in. This results in them not being able to complete the course on OPAL. Any way around this? ]]> 2021-05-27 08:02:09 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564395937 "can I kindly ask what happens if the learner withdraws less than 7 days to the start of the course run? This means the replacement cannot be confirmed in at least 7 days to the start date." https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564398022 If there are really last min withdrawals after the course starts, what can we do? ]]> 2021-05-27 08:03:19 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564398022 Any helpful links / short videos / knowledge base for navigating OPAL2.0? https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564398398 2021-05-27 08:03:27 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564398398 Can we use OPAL2.0 in other browsers besides Google Chrome? https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564399039 2021-05-27 08:03:51 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564399039 Marking of attendance https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564399114 How do learners mark attendance and do they need to log in to opal2.0?or can they just use qr code to check in?some learners have feedback that it goes to google page instead. ]]> 2021-05-27 08:03:54 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564399114 Is there any trial account or trial course that we can test things out with? https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564399427 2021-05-27 08:04:04 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564399427 https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564399463 Can attendancd taking be auto when participants start the online course?]]> 2021-05-27 08:04:05 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564399463 Do approving officers get notifications when there are content/course/rescheduling to be approved? Often we have to manually notify the AO to do so... https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564401794 2021-05-27 08:05:18 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564401794 Can administrators add/delete participants after class run has started? https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564402338 This is because life doesn't always give us 7 days notification. Scenarios include: class run increased max number of participants, last min registration/request to withdraw, last min replacement.]]> 2021-05-27 08:05:37 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564402338 https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564402835 Agreeing to the suggestion on a session for MLU! Pleeze! Never thought there was going to be stitching and sewing involved! ]]> 2021-05-27 08:05:54 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564402835 CA https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564403416 Can CA/CCC test on the Qr code to check in attendance? Can open only on the same day?]]> 2021-05-27 08:06:14 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564403416 OPAL2.0 releases https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564404165 Understand that features will change as new releases are rolled out. Can there be tutorials or guides created and disseminated to the CCC/CA/CFs on the new features and their implications on the processes?]]> 2021-05-27 08:06:39 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564404165 https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564405120 For Asynchronous session do the learners need to mark attendance too?]]> 2021-05-27 08:07:10 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564405120 Is there a limit to the number of times administrators can move participants between class runs? or move manually added participants between runs? https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564406127 Experienced that the limit was 1 time. ]]> 2021-05-27 08:07:43 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564406127 https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564406294 The Auto save function is quite a hindrence during the creation of class runs and sessions as it doesn't allow us to edit or delete the class run/session after the auto-save is done. If we set a max of 3 class runs, the auto-saved incomplete class run will take up 1 of the 3 class runs allocated. Can the next update allow us to edit and delete class runs or sessions? Thanks! ]]> 2021-05-27 08:07:49 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564406294 https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564407638 Can the next update allow us to edit the feedback form as some qns are not applicable for online sessions?]]> 2021-05-27 08:08:33 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564407638 MLU aletheia_ast https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564408089 what are the new features/ formats would be available in the latest update/ what possible formats are the team looking into to enable on OPAL2.0 for course creation? ’m referring to like creation of MLUS - so mainly would be what features there will be for CCCs. E.g. I know that SCORM is possible, but previously I found out that SCORM files exported from Unity is not fully compatible. Now, the team is exploring to push out another MLU, but we don’t want to repeat the same thing. At the same time, we’d like to check what are the possibilities! and would the team be looking at enabling scorm exported from unity? the package also cannot be consumed by learners from mobile. - I’m not sure if the team can look into tweaking some settings to enable it?
Also, are there any new compatibilities with new file formats?

]]> 2021-05-27 08:08:48 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564408089 As a CA, I am unable to check if the course placement letter has been sent to the participants and may end up re-sending again https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564408926 2021-05-27 08:09:15 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564408926 Courses with large number of participants. https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564409827 I have a course with over 1000 participants and around 28 sessions. Due to deployment and manpower issues, we only have 2 CAMs and the 1 facilitator for each session who will be able to take attendance during each session. (At times facilitators are swapped or are not able to facilitate on last-minute notice as well. Currently attendance for each session is collated and only made available to the CAM after around 3 to 4 days.) This has implications on the QR code creation and attendance taking methods (By the time CAM receives attendance participants will receive the trigger email of non-attendance.). As such will it be possible to not create sessions instead and just create class runs? Will there be implications on the course completion for the participants? Are there any workarounds for this?]]> 2021-05-27 08:09:47 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564409827 can NIE trainers access OPAL? Since we are working with NIE prof for our workshop and at the same time we want to add materials and assignment, can our NIE trainer access OPAL to include these materials? https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564412229 2021-05-27 08:11:06 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564412229 Can we direct teachers to the google classroom to complete the asynchronous learning? https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564412463 2021-05-27 08:11:14 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564412463 "We used to have VITAL services help with some of the course admin. Do you know if the service is available if we would like to tap on it for courses we run for SPED schools?" mr_ow_yeong https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564413181 2021-05-27 08:11:39 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564413181 More of a feedback - When seeking for help from OPAL helpdesk, it is helpful when help sought is given on a timely basis and when effort is taken by OPAL team to skype us to help understand the issue better. Hope this good practice can continue! https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564413206 2021-05-27 08:11:40 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564413206 "How would you advise to do attendance-taking for course content that will be done asynchronous over 1 month or more?" mr_ow_yeong https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564417769 2021-05-27 08:14:01 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564417769 Technical Specifications for Content 2 aletheia_ast https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564430039 2021-05-27 08:20:27 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564430039 Technical Specifications for Content 3 aletheia_ast https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564432337 2021-05-27 08:21:40 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564432337 "For mandatory courses, can course administrator add in the participants, instead of asking the participants to apply [for] the course?" mr_ow_yeong https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564432587 2021-05-27 08:21:49 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564432587 Can we have screenshots of the MOEHQCAO interface for approvals so that we can guide bosses better for content approval? Sometimes, bosses have issues with approving content using different computers, not too sure why. https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564433428 2021-05-27 08:22:17 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564433428 Does the session QR code change for every different day during the class session? https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564438120 2021-05-27 08:24:43 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564438120 What is the difference between LMM and course creation? must we create LMM for each course that we create? https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564438556 2021-05-27 08:24:57 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564438556 it is mentioned that when the learner scans the QR code, the attendance will be updated. However, we have tried this a couple of times and it doesn't work. We still have to go in and update the attendance. Is this a bug or is there something else that we didn't do such that the attendance is not updated automatically. https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564444195
We have asked this previously and we were told that by scanning the QR code, the attendance will not be updated.  It merely prevent the learner from getting a trigger notification.  Please confirm this part...  the message is fuzzy.

]]> 2021-05-27 08:28:01 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564444195 the online course run for a period of time for eg. from 1 Jul to 31 Aug. How then can I generate the code for this course as participants can do it 24 hrs during this 2 mth period? https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564447265 2021-05-27 08:29:33 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564447265 https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564451334 Could there be a GIF or video to show how a learner checks in and clicks on 'Start Learning' for both mobile and web browser views? This will allow us to better support learners who have issues finding the buttons.

]]> 2021-05-27 08:31:43 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564451334 Evaluation Form aletheia_ast https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564453638 Exporting of the feedbback reports can split qualitative and quantitative feedback so that it can be more easily analysed.

Can feedback be done in the middle and not at the end of the course.]]> 2021-05-27 08:32:50 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564453638 https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564457839 Would like to check if there’s technical fault as we are unable to generate the detailed report of MLU.]]> 2021-05-27 08:35:02 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564457839 "What would happen if the teachers choose to decline the offer in the waiting list?" mr_ow_yeong https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564468057 2021-05-27 08:40:23 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564468057 https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564469243 We have tried the feature - import participant, however to realise that it don’t capture of learner’s email in caplocks. Once we amend the learner’s email in lower cap, the participant list was able to successfully uploaded. Would like to check if this feature can be improved. ]]> 2021-05-27 08:41:03 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564469243 For content published in CPPM for a course, must it be cleared for IP? https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564470884 2021-05-27 08:41:50 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564470884 https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564473388 Understand there might a new feature - quiz and question bank that is upcoming/ make available, would appreciate if we can have a demo to these new features ]]> 2021-05-27 08:43:10 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564473388 "Can we delete wrongly created class course or class run" mr_ow_yeong https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564475784 May I check if we can delete wrongly created class course or class run. We had made errors and had to recreate a course but unable to delete the course/ run that was incorrectly created."]]> 2021-05-27 08:44:26 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564475784 Post-course Eval https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564491507 Are there guides to implementing a customised post-course eval for courses please?]]> 2021-05-27 08:52:33 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564491507 https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564491914 Can I post my MLU in the Digital Content Depository? ]]> 2021-05-27 08:52:45 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564491914 "we can delete wrongly created class course or class run. We had made errors and had to recreate a course but unable to delete the course/ run that was incorrectly created" mr_ow_yeong https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564493478 2021-05-27 08:53:40 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564493478 https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564494498 How different is MLU with the info I uploading into the Content Depository?]]> 2021-05-27 08:54:16 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564494498 What does the report tab under the CCPM show? I created 1 MLU, but I don't see any data for this MLU under this tab. https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564501010 2021-05-27 08:57:59 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564501010 Are we able to issue e-certs after completion of MLUs? https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564503970 2021-05-27 08:59:43 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564503970 Could there be a separate help desk for HQ officers so that we are able to seek help for the issues that we are facing? Many times the issues are time-sensitive due to the course start dates etc. and we would appreciate if we can get help quickly and not have to wait a few weeks for replies. https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564503974 2021-05-27 08:59:43 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564503974 Is the team looking at any new functionalities for the social collaboration wall? e.g. giving out e-certs or creating some ways to give out points etc for completion of certain modules for example. https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564504692 2021-05-27 09:00:09 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564504692 Can upload the user guides on the social collab spaces instead of us needing to search for specific keywords (we might not be able to remember for the diff roles) through catalogue. https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564514221 2021-05-27 09:05:32 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564514221 Can applicants find/search for the course in OPAL2.0 if the course does not have a traisi code? https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564523268 2021-05-27 09:10:40 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564523268 Can the team consider adding HTML5 file upload besides SCORM files for interactive packages, please? Thank you. thiam_huay_lee https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564547695 2021-05-27 09:24:50 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564547695 OPAL2.0 Learning Management Module (LMM) User Guide v.2.2 mr_ow_yeong https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564552515 https://www.opal2.moe.edu.sg/app/learner/detail/digitalcontent/4414ed31-a2aa-45d2-8110-a2b0145370d0]]> 2021-05-27 09:27:27 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564552515 "For interactives, only SCORM is allowed. Could the team consider adding HTML5 packages as well, please?" mr_ow_yeong https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564561283 2021-05-27 09:32:21 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564561283 OPAL2.0 Course Administration Module (CAM) User Guide v.2.2 mr_ow_yeong https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564563975 https://www.opal2.moe.edu.sg/app/learner/detail/digitalcontent/485741fc-694f-4306-8b72-a03030eb2c5a]]> 2021-05-27 09:33:52 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564563975 OPAL2.0 Professional Development Planning Module (PDPM) User Guide v.2.2 mr_ow_yeong https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564567106 https://www.opal2.moe.edu.sg/app/learner/detail/digitalcontent/81b2f431-faf3-412f-ad84-2bf91032eec2]]> 2021-05-27 09:35:43 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564567106 OPAL2.0 Content Creation and Publishing Module (CCPM) User Guide v.2.2 mr_ow_yeong https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564569297 https://www.opal2.moe.edu.sg/app/learner/detail/digitalcontent/ebcf513d-afcc-4ea1-9283-acd2ed20c5ec]]> 2021-05-27 09:37:04 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564569297 OPAL2.0 Learner Module User Guide v.2.0 mr_ow_yeong https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564572023 https://www.opal2.moe.edu.sg/app/learner/detail/digitalcontent/e66eb938-7a13-460e-b55d-faa8b72ff85f]]> 2021-05-27 09:38:38 UTC https://padlet.com/aletheia_ast/ikjj91ingjzlcm6n/wish/1564572023