Tormenta de Arroz by Raymond Schefer https://padlet.com/rschefer1/ikh3n5nej1rioe39 Compensar 1 en-us 2021-10-18 20:04:23 UTC 2021-10-19 23:01:23 UTC hello@padlet.com Dolor rschefer1 https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1825214432 Pérdida de Clientes (banca tradicional)]]> 2021-10-18 20:04:44 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1825214432 Instrucciones rschefer1 https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1825215432 1. Defina el síntoma del dolor/ problema
2. Cada integrante tiene 8 minutos para escribir en FORMA INDIVIDUAL las causas del síntoma
3. Cada integrante coloca ahora sobre el lienzo del padlet lo que escribió en forma individual
4. Se comienza el proceso de agrupación temática
Lo normal es que queden de 4 a 8 grupos de "dolores"
5. Una vez agrupados, se resume con un nuevo sticker o post it, de otro color que sirve como resumen
6. Una vez logrados los grupos y realizado el resumen, se busca la elevación es decir, la causa principal que da origen a  los dolores y al síntoma inicial.]]> 2021-10-18 20:05:19 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1825215432 Altos costos por uso https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828532697 2021-10-19 21:31:44 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828532697 Inseguridad https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828532978 2021-10-19 21:31:54 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828532978 Desactualización https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828534525 2021-10-19 21:32:51 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828534525 Lentitud de trámites https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828535197 2021-10-19 21:33:19 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828535197 costosos Servicios https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828535479 2021-10-19 21:33:30 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828535479 Costos por manejo de cuentas https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828537211 2021-10-19 21:34:43 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828537211 No se piensa en las personas https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828539344 2021-10-19 21:36:04 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828539344 Servicio ineficiente https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828540033 2021-10-19 21:36:30 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828540033 Las personas tienen que hacer mucha fila https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828540634 2021-10-19 21:36:54 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828540634 Las nuevas tecnologías ofrecen nuevas alternativas de banca https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828542770 2021-10-19 21:38:22 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828542770 Se juega con el tiempo y el interes del cliente https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828542867 2021-10-19 21:38:26 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828542867 Falta de conocimiento de servicios https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828543101 2021-10-19 21:38:35 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828543101 Las monedas digitales descentralizadas han tomado fuerza https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828543654 2021-10-19 21:39:00 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828543654 Falta de una mejor capacitación asia el personal para un mejor servicio https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828544294 2021-10-19 21:39:23 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828544294 Para la banca tradicional es mas importante el dinero que el cliente final https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828545807 2021-10-19 21:40:24 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828545807 No hay personal suficiente para la atención https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828548812 2021-10-19 21:42:30 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828548812 Descuentan alto en valor transacciones https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828561360 2021-10-19 21:51:01 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828561360 Cultura poco orientada al cliente rschefer1 https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828565459 2021-10-19 21:53:50 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828565459 Alto costo de servicio por ineficiencia rschefer1 https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828566593 2021-10-19 21:54:34 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828566593 Actualización https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828569057 2021-10-19 21:56:22 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828569057 MAL Servicio https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828569927 2021-10-19 21:57:00 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828569927 FALTA Capacitación https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828571212 2021-10-19 21:58:00 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828571212 Planta física deficiente https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828574118 2021-10-19 22:00:05 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828574118 No hay buen mantenimiento de las sucursales https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828575285 2021-10-19 22:01:00 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828575285 Instalaciones https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828575902 2021-10-19 22:01:16 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828575902 Personal no está bien capacitado https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828582065 2021-10-19 22:05:17 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828582065 FALTA UN MODELO PREVENIR DEL CLIENTE rschefer1 https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828617514 2021-10-19 22:30:39 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828617514 Establecer una estrategia de análisis y acción frente a las necesidades y deseos de los clientes https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828631513 2021-10-19 22:41:08 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828631513 Cambiar estrategias para obtener mas clientes https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828637630 2021-10-19 22:45:45 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828637630 Reunión de planificacion y prevención https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828638129 2021-10-19 22:46:12 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828638129 Implementacion de nuevo horarios y mercadeo https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828638711 2021-10-19 22:46:40 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828638711 Restructuracion de nuevos cargos https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828639787 2021-10-19 22:47:33 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828639787 https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828640091 Conocer las necesidades del cliente]]> 2021-10-19 22:47:48 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828640091 Crear bases de informacion inteligente rschefer1 https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828643188 2021-10-19 22:49:54 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828643188 Realizar reuniones periodicas con ciliente rschefer1 https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828643584 2021-10-19 22:50:14 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828643584 Evaluar a la competencia rschefer1 https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828643875 2021-10-19 22:50:29 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828643875 Visitar al ciente rschefer1 https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828644266 2021-10-19 22:50:47 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828644266 Visitas a clientes cada cierto tiempo rschefer1 https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828644547 2021-10-19 22:51:00 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828644547 Es necesario empatizar rschefer1 https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828646347 2021-10-19 22:52:18 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828646347 Plan de capacitación orientada https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828654805 2021-10-19 22:58:51 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828654805 Implementar Buzón de sugerencias y observaciones de los clientes para mejora de atención y satisfacción de deseos del cliente https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828655409 2021-10-19 22:59:18 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828655409 Implemenentacion de nuevas capacitaciones para los servidores https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828658959 2021-10-19 23:01:23 UTC https://padlet.com/rschefer1/ikh3n5nej1rioe39/wish/1828658959