Did the Information Systems cause BBVA to Flourish? by JAVIER MARTINEZ https://padlet.com/fjmborre/BBVA_IS https://padlet.com/fjmborre/BBVA_IS en-us 2022-02-08 04:26:35 UTC 2023-02-07 08:50:56 UTC hello@padlet.com fjmborre https://padlet.com/fjmborre/BBVA_IS/wish/2034628410 2022-02-08 04:26:35 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2034628410 fjmborre https://padlet.com/fjmborre/BBVA_IS/wish/2034628416 2022-02-08 04:26:35 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2034628416 fjmborre https://padlet.com/fjmborre/BBVA_IS/wish/2034628427 2022-02-08 04:26:35 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2034628427 Heavy regulation and government intervention https://padlet.com/fjmborre/BBVA_IS/wish/2471364208 2023-02-07 08:14:32 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471364208 Security against fraud https://padlet.com/fjmborre/BBVA_IS/wish/2471364661 2023-02-07 08:14:58 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471364661 Banks need to offer an omnichannel experience ritamoussaoui28 https://padlet.com/fjmborre/BBVA_IS/wish/2471369139 2023-02-07 08:19:06 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471369139 Digital transformation process while the bank is still operating https://padlet.com/fjmborre/BBVA_IS/wish/2471371265 2023-02-07 08:20:53 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471371265 https://padlet.com/fjmborre/BBVA_IS/wish/2471371929 Big Data techniques are needed to improve customer experience, and this wasn’t possible with old tech]]> 2023-02-07 08:21:30 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471371929 Cybersecurity https://padlet.com/fjmborre/BBVA_IS/wish/2471372653 2023-02-07 08:22:11 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471372653 The development of digital banking area. https://padlet.com/fjmborre/BBVA_IS/wish/2471372800 Developing existing distribution channels for better customer experience. ]]> 2023-02-07 08:22:18 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471372800 Need to focus on the client https://padlet.com/fjmborre/BBVA_IS/wish/2471372817 2023-02-07 08:22:19 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471372817 Digitalization as a way of not disappearing https://padlet.com/fjmborre/BBVA_IS/wish/2471373503 2023-02-07 08:22:53 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471373503 Constant innovation needed https://padlet.com/fjmborre/BBVA_IS/wish/2471373953 2023-02-07 08:23:17 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471373953 Transition from a traditional bank to a digital bank https://padlet.com/fjmborre/BBVA_IS/wish/2471374177 2023-02-07 08:23:28 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471374177 Customer experience https://padlet.com/fjmborre/BBVA_IS/wish/2471374188 The main problem with the old bank platforms was unsatisfactory customer experience.  Moreover, in their old fashion management, they were more independent than nowadays. Currently, they have made more alliances with startups and new different sectors to avoid losing customers who make substantial financial transactions. ]]> 2023-02-07 08:23:29 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471374188 High average user age https://padlet.com/fjmborre/BBVA_IS/wish/2471374269 2023-02-07 08:23:34 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471374269 Attract young people https://padlet.com/fjmborre/BBVA_IS/wish/2471374681 2023-02-07 08:23:57 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471374681 Banks' digital R&D was far too low https://padlet.com/fjmborre/BBVA_IS/wish/2471374692 2023-02-07 08:23:58 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471374692 cybersecurity https://padlet.com/fjmborre/BBVA_IS/wish/2471375204 as the processes become more technological and open, the personal information security issue could become a big concern.]]> 2023-02-07 08:24:16 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471375204 Separate departments for traditional processes and innovation area https://padlet.com/fjmborre/BBVA_IS/wish/2471375597 2023-02-07 08:24:37 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471375597 the banking sector has heavy constraints vis-à-vis these customers but also the government https://padlet.com/fjmborre/BBVA_IS/wish/2471375696 2023-02-07 08:24:43 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471375696 cultural transofrmation https://padlet.com/fjmborre/BBVA_IS/wish/2471376185 2023-02-07 08:25:10 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471376185 One of the main challenges is the flexibility and communication among departments. Before, departments were focused on their own area instead of communicating among each other. Now, they have to create this communication channels and change the culture so everyone collaborates like a big team towards the same goal (customer satisfaction and competitive adjvante over competitors) https://padlet.com/fjmborre/BBVA_IS/wish/2471376323 2023-02-07 08:25:19 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471376323 Attracting the right employees https://padlet.com/fjmborre/BBVA_IS/wish/2471376411 2023-02-07 08:25:24 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471376411 Software updates https://padlet.com/fjmborre/BBVA_IS/wish/2471376676 Complexity of software updating]]> 2023-02-07 08:25:40 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471376676 Collaborate with Start-ups https://padlet.com/fjmborre/BBVA_IS/wish/2471376909 2023-02-07 08:25:56 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471376909 Data storage and processing https://padlet.com/fjmborre/BBVA_IS/wish/2471376930 2023-02-07 08:25:57 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471376930 they focused in new development instead of keeping the system operational https://padlet.com/fjmborre/BBVA_IS/wish/2471377198 2023-02-07 08:26:14 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471377198 Cultural transformation https://padlet.com/fjmborre/BBVA_IS/wish/2471377367 2023-02-07 08:26:23 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471377367 complexity of software update https://padlet.com/fjmborre/BBVA_IS/wish/2471378060 2023-02-07 08:27:09 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471378060 to train employees to a new way of working https://padlet.com/fjmborre/BBVA_IS/wish/2471378590 2023-02-07 08:27:41 UTC https://padlet.com/fjmborre/BBVA_IS/wish/2471378590