SSI Advocates Planning Board by Troy Polnitz https://padlet.com/tpolnitz/iefku6hja0n8ljlq en-us 2025-05-01 16:59:46 UTC 2025-05-05 16:53:22 UTC hello@padlet.com 1. Purpose Statement tpolnitz https://padlet.com/tpolnitz/iefku6hja0n8ljlq/wish/3433206870 Define the problem we are solving, why it matters, who is involved, the impact, timeline, dependencies, etc.

]]> 2025-05-01 17:00:36 UTC https://padlet.com/tpolnitz/iefku6hja0n8ljlq/wish/3433206870 2. Roles and Responsibilities tpolnitz https://padlet.com/tpolnitz/iefku6hja0n8ljlq/wish/3433207389 Clarify the activities handled by the Lead Advocate versus the SSI advocates (Customer Concierge Specialists - CCS).

]]> 2025-05-01 17:01:02 UTC https://padlet.com/tpolnitz/iefku6hja0n8ljlq/wish/3433207389 3. Workflow tpolnitz https://padlet.com/tpolnitz/iefku6hja0n8ljlq/wish/3433207946 Outline how member inquiries reach the advocates through various channels such as email, Healthlink, calls, queues, ombudsman, etc.

]]> 2025-05-01 17:01:35 UTC https://padlet.com/tpolnitz/iefku6hja0n8ljlq/wish/3433207946 4. Member Needs tpolnitz https://padlet.com/tpolnitz/iefku6hja0n8ljlq/wish/3433208692 Analyze past trends and anticipate future needs to shape our advocacy program.

]]> 2025-05-01 17:02:31 UTC https://padlet.com/tpolnitz/iefku6hja0n8ljlq/wish/3433208692 5. Education tpolnitz https://padlet.com/tpolnitz/iefku6hja0n8ljlq/wish/3433209006

  • Prepare SSI advocates with necessary training.

  • Identify updates needed in Panviva.

  • Explore future educational opportunities.

    • ]]>     2025-05-01 17:02:53 UTC https://padlet.com/tpolnitz/iefku6hja0n8ljlq/wish/3433209006     6. Grievances and Appeals tpolnitz https://padlet.com/tpolnitz/iefku6hja0n8ljlq/wish/3433209238 Discuss trends, educational needs, etc.

    ]]>     2025-05-01 17:03:10 UTC https://padlet.com/tpolnitz/iefku6hja0n8ljlq/wish/3433209238     7. DHS Contract & Metastar tpolnitz https://padlet.com/tpolnitz/iefku6hja0n8ljlq/wish/3433209691 Review trends, contractual compliance, and job description updates for SSI advocates.

    ]]>     2025-05-01 17:03:41 UTC https://padlet.com/tpolnitz/iefku6hja0n8ljlq/wish/3433209691     8. Reporting tpolnitz https://padlet.com/tpolnitz/iefku6hja0n8ljlq/wish/3433210196 Examine historical data and plan future reports for both BC and SSI advocacy requirements.

    ]]>     2025-05-01 17:04:18 UTC https://padlet.com/tpolnitz/iefku6hja0n8ljlq/wish/3433210196     9. RACI (Responsible, Accountable, Consulted, Informed) for who will do what. tpolnitz https://padlet.com/tpolnitz/iefku6hja0n8ljlq/wish/3433210514 2025-05-01 17:04:32 UTC https://padlet.com/tpolnitz/iefku6hja0n8ljlq/wish/3433210514