https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9 Ngoaam Evaluation Presentation en-us 2022-05-18 05:21:17 UTC 2025-11-01 23:24:37 UTC hello@padlet.com https://padlet.net/icons/png/1f354.png anvuhoang2 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188907905 - The store have staff for open the door and welcome customers when they walked in.
- Create a comfortable space for customers]]> 2022-05-18 05:53:27 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188907905 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188909586 The wagyu beef is fatty and overcooked
The filling is easy to eat, easy to get boring.
The buns arent toasted properly and very soggy

]]> 2022-05-18 05:54:17 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188909586 anvuhoang2 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188909643 Do not actively support customers when customers do not know what to order.
But when the customer asked, the staff answered very enthusiastically]]> 2022-05-18 05:54:20 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188909643 phamtienlam71 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188909799 - Own uniform (brown t-shirt, apron)
- Well-dressed (tiny hair, nails)
- Staff attitude: friendly, smile and professional]]> 2022-05-18 05:54:28 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188909799 anvuhoang2 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188910290 The staffs are very knowledgable. When customers asked in-depth about the ingredients of the drinks, they answered easily. This has built customer trust.]]> 2022-05-18 05:54:52 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188910290 phamtienlam71 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188910635 - Quite and chill (oficers, partner)
- Diversity type of music (jazz, pop, instrumental music)

]]> 2022-05-18 05:55:09 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188910635 anvuhoang2 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188910689 - Overall, caring, nice and supportive. However, the food preparation is a bit slow so customers have to wait for a bit.

]]> 2022-05-18 05:55:12 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188910689 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188910901 The mere exposure effect (1968)
- Vibrate, seasonal menu
- Burger: variety of flavour 
- Diversity of choices: from starter to drink menu


]]> 2022-05-18 05:55:24 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188910901 phamtienlam71 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188910973
- Contemporary fusion design between Asian and Western and bringing cozy atmosphere. 
- Seats are available outside and inside. 
- Very good Branding investment.
- The menu is a bit messy and difficult to read]]> 2022-05-18 05:55:28 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188910973 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188911108 - Ngoaam does not have any loyalty program for their customers. ]]> 2022-05-18 05:55:35 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188911108 anvuhoang2 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188911241 Wifi connection is extremely easy and convenient. In general, the network speed here is good for office tasks such as checking and sending mail, reading newspapers, texting.]]> 2022-05-18 05:55:42 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188911241 anvuhoang2 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188911617 - They do not have children's menu since they target on young people from upper middle class. 

]]> 2022-05-18 05:56:00 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188911617 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188911657 - Ngoam may want to improve their menu diversity as well as provide special menu for different customer group such as kids menu, pregnant,…
- Improve technical tools to minimize order time and easier payment method
- In peak time, may need to note and recheck on the number of order in order not to forget any customer.]]> 2022-05-18 05:56:02 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188911657 phamtienlam71 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188911738 - General all items is new
- But it only has one branch so the facility is not diversified]]> 2022-05-18 05:56:06 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188911738 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188912696 - All of the staffs are so nice, greeting and friendly
- Suggest customers who need specific services
- Take care for the smallest details]]> 2022-05-18 05:56:46 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188912696 phamtienlam71 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188913049 - Haven’t specific smoking area 
- Guests also seating outside (want smoke)]]> 2022-05-18 05:56:57 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188913049 phamtienlam71 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188913635 - I look forward some review about ngoaam that has bad feedbacks about their furniture and light in restaurant. 
-> This point i think restaurant should improve it.
- Their space is quite small and hard to go around.
- Don't have parking lot
-  Level of satisfaction/tolerance is average level]]> 2022-05-18 05:57:16 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188913635 danghoang1611 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188915785
According to Ngoaam's staff, all of the leftover food will be disposed of by an intermediary company to make food for livestock and poultry.]]> 2022-05-18 05:59:00 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188915785 vtuvtu0702 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188941930 - In general, NGOAM is a downtown Hanoi restaurant that provides very good environmentally friendly service as compared to a local restaurant. All takeaway products are wrapped in paper boxes and paper bags while maintaining product quality.
Drinks (Kombucha Tea) are served in glass bottles; no plastic cups are used.]]> 2022-05-18 06:18:34 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188941930 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188959762 - Work on Quality Control
- Implement a Loyalty Program
- Attract consumers with promotions for new items and advertise a range of food items that appeal to a variety of diners.]]> 2022-05-18 06:28:54 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188959762 linhtk3008 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188969257 Clean tables and facilities 
toilet: meet Standard with essential equipment but no hand drier. 
customers and staff are not allowed in the kitchen except chef 
no gloves, some staff did not wear masks 



 ]]> 2022-05-18 06:34:22 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188969257 linhtk3008 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188971810 Use hand sanitizer in the entrance 
Chef and ktchen staff need to wear gloves and masks ]]> 2022-05-18 06:35:45 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2188971810 huemai0504 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2190823168 Using goal-setting theory (1990) 
=> Higher unit costs => higher price on product lines
- Quite expensive with Vnese people => Still affordable (fast-food industries)]]> 2022-05-19 06:39:55 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2190823168 sandraschneider14_1 https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2192229373 2022-05-20 01:43:33 UTC https://padlet.com/danghoang1611/ic60eq1jjjmkuoo9/wish/2192229373