CM&L Discussion Board by Alton Norris https://padlet.com/alton_norris/iaabugrtdax9 How do I present the case to an account that their HR Change Management is way different than CM in a technology project. en-us 2018-03-05 01:26:23 UTC 2018-03-05 16:01:02 UTC hello@padlet.com In an agile technology project, there are way more unknowns - need to manage ambiguity in potentially unclear incremental enhancements - MB melody_benteler https://padlet.com/alton_norris/iaabugrtdax9/wish/238145317 2018-03-05 15:41:32 UTC https://padlet.com/alton_norris/iaabugrtdax9/wish/238145317 Involvement/ Integration with Development is Key https://padlet.com/alton_norris/iaabugrtdax9/wish/238145645 2018-03-05 15:41:54 UTC https://padlet.com/alton_norris/iaabugrtdax9/wish/238145645 There are different tracks -- usually things to deal with right now AND long term (unlike CBU/EBU - you're dealing with usually one change at a time) - MB melody_benteler https://padlet.com/alton_norris/iaabugrtdax9/wish/238146011 2018-03-05 15:42:26 UTC https://padlet.com/alton_norris/iaabugrtdax9/wish/238146011 HR CM sometimes is too Communication-Focused. A well thought-out strategy will include much more than just communication https://padlet.com/alton_norris/iaabugrtdax9/wish/238146372 2018-03-05 15:42:57 UTC https://padlet.com/alton_norris/iaabugrtdax9/wish/238146372 out, not in/out/around https://padlet.com/alton_norris/iaabugrtdax9/wish/238146687 Traditional HR-oriented CM contemplates only top-dowm, outward communication, and "training" or "education" resources. Not resisteance, barriers, WIIFMs, user-driven approaches etc. that are the other pillars of a real CM methodology.]]> 2018-03-05 15:43:27 UTC https://padlet.com/alton_norris/iaabugrtdax9/wish/238146687 Checklist of questions ravi8 https://padlet.com/alton_norris/iaabugrtdax9/wish/238146770 A list of questions that prompt the sales-person to explore the objection further "are you sure?" type questions. Examples:
1. Tell me more about your Change Management team, and how they'd be involved in the Salesforce implementation?
2. How do we get a discussion started within your organization that posits "What support can Bluewolf provide us to really maximize adoption of Salesforce?"

Ravi]]> 2018-03-05 15:43:33 UTC https://padlet.com/alton_norris/iaabugrtdax9/wish/238146770 Provide list of probing questions / matrix. Example: for comms, do you have someone at the project level who is tasked with writing and coordinating comms with corporate comms/marketing? https://padlet.com/alton_norris/iaabugrtdax9/wish/238147067 2018-03-05 15:43:57 UTC https://padlet.com/alton_norris/iaabugrtdax9/wish/238147067 Very rarely do HR CM practices get close to the end user experience through job shadowing/rep rides/side-by-sides (A MUST) https://padlet.com/alton_norris/iaabugrtdax9/wish/238147094 2018-03-05 15:43:59 UTC https://padlet.com/alton_norris/iaabugrtdax9/wish/238147094 Measuring lillian_ferver https://padlet.com/alton_norris/iaabugrtdax9/wish/238147096 BW Sales Asks: How is the clients CM team going to track adoption and user acceptance? How do they usually monitor adoption?]]> 2018-03-05 15:43:59 UTC https://padlet.com/alton_norris/iaabugrtdax9/wish/238147096 True business transformation will occur when the change is relevant at all levels - i've seen traditional HR just focus on more tactical needs of the end user = not experience but just more "need to know" info. -MB melody_benteler https://padlet.com/alton_norris/iaabugrtdax9/wish/238147101 2018-03-05 15:43:59 UTC https://padlet.com/alton_norris/iaabugrtdax9/wish/238147101 CM in an HR setting may be associated with established policies/procedures. CM on a technology project is tied to the workflows and established metrics for each area in which the technology is being implemented. https://padlet.com/alton_norris/iaabugrtdax9/wish/238147102 2018-03-05 15:43:59 UTC https://padlet.com/alton_norris/iaabugrtdax9/wish/238147102 alton_norris https://padlet.com/alton_norris/iaabugrtdax9/wish/238147756 On a technology project, it is assumed that people will change because the system is changing and it impacts their jobs. Most companies don't put forth the effort to understand the change since everyone will eventually conform.]]> 2018-03-05 15:44:53 UTC https://padlet.com/alton_norris/iaabugrtdax9/wish/238147756 Tell a story to illustrate the difference between HR based and CM and project based CM. https://padlet.com/alton_norris/iaabugrtdax9/wish/238148282 **Need some help here!

]]> 2018-03-05 15:45:35 UTC https://padlet.com/alton_norris/iaabugrtdax9/wish/238148282 Great, lets get them involved! lillian_ferver https://padlet.com/alton_norris/iaabugrtdax9/wish/238148880 BW Sales: Great Mr. Customer! Who will be the CM POC for this project? How does your CM team usually support your projects? May we have examples when the project kicks off?
Call the clients bluff!]]> 2018-03-05 15:46:26 UTC https://padlet.com/alton_norris/iaabugrtdax9/wish/238148880 TELL A STORY HELP https://padlet.com/alton_norris/iaabugrtdax9/wish/238148917 What stories do we have within Bluewolf over the years of internal 'HR Changes' - we usually complain that our internal CM is not up to the level of our team. I'll think of some examples JL (Not sharing the stories with the client but for our own purposes of identifying gaps)]]> 2018-03-05 15:46:30 UTC https://padlet.com/alton_norris/iaabugrtdax9/wish/238148917 Case studies ravi8 https://padlet.com/alton_norris/iaabugrtdax9/wish/238148926 Examples of clients who presented the objection "oh, we already have our own Change Management, we don't need that" and who did take up Bluewolf's offering. The case studies can show the value we added, even though the client thought they didn't need support.

Ravi]]> 2018-03-05 15:46:30 UTC https://padlet.com/alton_norris/iaabugrtdax9/wish/238148926 List of questions / matrix for CA to use to probe when they hear 'we have CM/Comms/Training https://padlet.com/alton_norris/iaabugrtdax9/wish/238148929 2018-03-05 15:46:30 UTC https://padlet.com/alton_norris/iaabugrtdax9/wish/238148929 Along with this, clear, concise, and timely communication is CRUCIAL. https://padlet.com/alton_norris/iaabugrtdax9/wish/238149792 2018-03-05 15:47:42 UTC https://padlet.com/alton_norris/iaabugrtdax9/wish/238149792 Scare Them lillian_ferver https://padlet.com/alton_norris/iaabugrtdax9/wish/238149949 Example of change mgmt in an organization not being managed on the project level. We are better than a paragraph in a monthly bulletin!! ]]> 2018-03-05 15:47:55 UTC https://padlet.com/alton_norris/iaabugrtdax9/wish/238149949 Delivering Stories https://padlet.com/alton_norris/iaabugrtdax9/wish/238156331 Once we have the use cases and stories developed. Maybe create short engaging videos (like JPs) to deliver to Sales to better explain and tell the story.]]> 2018-03-05 15:56:53 UTC https://padlet.com/alton_norris/iaabugrtdax9/wish/238156331