Decide if she has the mentality and skills to improve with proper training

Step 2 (Day Two): Introduce the patient services representative with their executive coach that will be following her for the next three months

Step 3 (Day Three): Executive Coach follows the patient service representative to see her skills, techniques, work ethic, and attributes before training

Step 4 (Day Four): Start the 360 feedback process, have the patient service representative take assessments in order to discover her strengths and weaknesses

Step 5 (Day Five): Discuss her strengths and weaknesses, find her high rated items, and low rated items.

Step 6 ( Day Six - Day Eleven): Meet again with the directors, advisors, staff members, executive coach, and the patient services representative to create an action step for each area of development

Step 7 (Day Eleven - Day Ninety One): Weekly meetings and following the action plans

-She understands her feelings because she is expresses them through attacking, blaming, criticizing and interrupting others.

Self-Management: requires that managers control emotions so they can focus on problem solving.

- She is unable to control her emotions and acts out in response to her emotions by “attacking, blaming, criticizing and interrupting”

-Be able to self-manage and control her emotional outbursts to positive reactions that would help her to be more efficient when learning.

Self-Motivation: allows the manager to stay focused on the specified goals and desired outcomes.

-Her emotion get in the way of following through, therefore she is unable to utilize the suggestions given.

Social Awareness: the ability to perceive what others feel and want.

-She doesn't understand how her reaction to her own emotions affects those around her.

Relationship Management: one’s ability to read others and interact effectively in social situations, and maintaining relationships.

-She is unable to understand how others feel when she acts out because she was making no effort to change her reactions.

New Leadership for Today's Health Care Professionals

Dr. Mitchel Adler Video

Dillon Codle

Hanna Norwood

Hannah Long

-Action Step: Take a self awareness course to better understand feelings regarding herself and others

Support Required: Dr. Mitchel Adler

Timeline: Within two weeks

-Action Step: Train in Electronic Registration to prevent further frustrations with suggestions and to better the patient services representatives efficiency

Support Required: IT trainer

Timeline: Immediately

-Action Step: Participate in workshops around the area to better yourself in your work field

Support Required: Workshop Coordinators

Timeline: When a workshop is available

Self Management

-Action Step: A training meeting with managers in the facility to discuss how they personally manage themselves

Support Required: Management and administrators form the facility

Timeline: Within four weeks

Self Motivation

- Action Step: Establish her own career goals and future rewards for reaching those career goals, write them down and view them everyday to continue to be motivated

Support Required: Executive Coach

Timeline Immediately

-Action Step: Weekly meetings to discuss what she is doing well, to continue to keep her motivated in her job

Support Required: Administrators, Executive Coach, Directors

Timeline: Immediately and until end of three months

-She's aware of how she's feeling because she was able to express emotion although it was negative.

-The opportunity to establish work relationships while being trained

- Lack of self control and patience when learning

- Recognize your emotions and keep them from overwhelming you

-Lack of Emotional Intelligence concepts: Self-managment, Self-motivation, Social Awareness and Relationship management