Clarifying expectations in intercultural situations 4 by Eric Acosta https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34 en-us 2023-06-14 17:12:20 UTC 2025-11-13 23:38:56 UTC hello@padlet.com FOCUS ON CUMMUNICATION ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637519 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637519 focuses on the content. E.g., “The data analysis took longer than expected, so I will be able to submit the report by Friday instead of Wednesday. I hope that’s ok.” ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637520 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637520 Focuses on the context. E.g., “The data analysis is(pause) very complicated (longer pause) but (pause) I’ll try to submit the report by Wednesday.” ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637521 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637521 ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637522 All intended meaning is communicated in the words being used. So, acknowledge what you understood from the speaker’s words. You can paraphrase their message or ask clarification questions. ]]> 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637522 Responsibility to ensure communication is understood ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637525 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637525 ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637526 Meaning is understood from not just the words but the context of communication. Attend to the non-verbal behaviour of the speaker, including silences. Check your understanding of the context of communication. Ask clarification questions about the context if you need more information ]]> 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637526 NON-VERBAL BEHAVIOUR ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637527 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637527 END ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637528 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637528 COMMUNICATION OUTCOME ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637529 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637529 Speaker assumes responsibility ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637530 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637530 Listener assumes responsibility ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637531 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637531 ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637532 Focus on what the speaker says. ]]> 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637532 ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637533 Focus on the speaker’s words as well as the context. Remember the speaker will assume you understood unless you say otherwise or ask clarification questions ]]> 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637533 Uses less silence ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637534 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637534 Uses longer silences ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637535 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637535 Makes direct and steady eye-contact ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637536 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637536 Makes less eye-contact and /or directs it away from speaker’s face ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637537 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637537 Prioritises clarity of meaning ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637538 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637538 Prioritises harmony of relationships ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637539 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637539 ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637540 Avoid long pauses – they can make you sound hesitant or less interested. See interruptions as positive even if you find them disruptive ]]> 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637540 ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637541 Allow enough time for the speaker to complete what they are saying. Avoid jumping in to fill longer pauses. Pause to consider what you heard before responding. ]]> 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637541 ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637543 Look at the speaker’s face and maintain frequent eye contact ]]> 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637543 ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637544 If you are younger or lower in rank to the speaker, avoid direct eye-contact. Use culturally appropriate behaviour to show respect. E.g., Looking at the collar level or down at the feet ]]> 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637544 ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637545 Ask probing questions to understand even if they sound too direct. If you disagree, ensure that it is directly communicated. Don’t worry that the other person will be offended. ]]> 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637545 ericacostarangel7 https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637546 Avoid questions that may seem like you don’t believe the speaker. If you disagree, it is best to do that one-onone. Use language to show you value and respect the relationship you have with the other person. ]]> 2023-06-14 17:12:20 UTC https://padlet.com/ericacostarangel7/i8vl1qrb5v7iud34/wish/2623637546