Customer Layer Session - Components of the Gaps Package by Training Resources Group, Inc. https://padlet.com/TRG_1/i7apwsrbrr21ov7i Highlight significant gaps between ideal and current packages en-us 2022-08-08 19:12:59 UTC 2022-08-12 17:50:21 UTC hello@padlet.com Startup https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258441145 Teams in the HO stretched, doing multiple tasks and not being able to respond to the expectations of the client]]> 2022-08-10 19:14:04 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258441145 Ability to provide cross-cutting support https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258441389 Struggle to find appropriate people to support GESI, MEL, GIS, Environmental Compliance, etc. ]]> 2022-08-10 19:14:32 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258441389 Surge support SOP when projects encounter challenges https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258441420 2022-08-10 19:14:34 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258441420 Project management/financial management/grant systems https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258441501 lacking in their functionality]]> 2022-08-10 19:14:43 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258441501 Contracts support https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258441753 Too few people dealing with too many projects]]> 2022-08-10 19:15:11 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258441753 Integration between technical and "compliance" https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258441912 2022-08-10 19:15:26 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258441912 Knowledge Management Systems https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258441926 Methods to ensure that new projects can leverage tools/approaches used on other DAI projects rather than re-inventing the wheel.]]> 2022-08-10 19:15:28 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258441926 People https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258442019 Structured soft-skills training/mentoring for COPs on the intangibles.]]> 2022-08-10 19:15:38 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258442019 Wider and more strategic recruitment https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258442246 more resources and attention on recruitment at all levels-]]> 2022-08-10 19:16:06 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258442246 People management https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258442512 Methods to build the capacity of and retain people - especially local staff to take on leadership roles on projects]]> 2022-08-10 19:16:28 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258442512 Capacity building for local service providers (on grants/subk management) as part of a standard offering (links to localization) but also could mitigate risk if we invest https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258442583 2022-08-10 19:16:35 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258442583 Compliance Capacity https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258442875 Greater capacity to ensure compliant implementation across the project teams.]]> 2022-08-10 19:16:58 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258442875 KM regarding client https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258442969 Loss of licenses for CRM that used to share Mission intel and have broader functionality.]]> 2022-08-10 19:17:07 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258442969 Integration with DAI's other regional offices and business units https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258443140 need to build strong relationships bw DAI's regional platforms, UK office, etc.]]> 2022-08-10 19:17:27 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258443140 Bureaucratic - slow https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258443141 Have we done a benchmark with other competitors? Most people leaving my project complained of DAI being slower and more bureaucratic than others in Colombia]]> 2022-08-10 19:17:27 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258443141 Taking decisions https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258443426 some decision-making paralysis or bumping it up to the next level which slows things down

]]> 2022-08-10 19:17:53 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258443426 ability to field junior/mid-level tech staff https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258443639 seems to be a consistent need (esp for DC-based projects) that we aren't always able to fill internally. ]]> 2022-08-10 19:18:16 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258443639 Onboarding in HO https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258443654 Still uneven processes for remote onboarding and connecting new staff to broader DAI networks.]]> 2022-08-10 19:18:17 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258443654 COP Academy https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258443709 Training program for COPs that helps them develop the whole package. Could be used to develop new COPs, including local ones]]> 2022-08-10 19:18:25 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258443709 HQ staffing shortages https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258443862 Impact our ability to deliver high quality support to our field projects]]> 2022-08-10 19:18:41 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258443862 https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258443976 People: empowering local project staff and training including in communications skills.  ]]> 2022-08-10 19:18:54 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258443976 People's capacity https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258444180 Maybe mentoring for newcomers or short freshman crash course 
Definition of roles/expectations

]]> 2022-08-10 19:19:08 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258444180 Support to staff to provide consistent service https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258444245 For example, some COPs are great technically but at sea with respect to "compliance." We try to back them with DCOPs, for example, but don't provide much support to build their own capacity.]]> 2022-08-10 19:19:16 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258444245 Communications/Graphics https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258444710 Access to comms support if projects do not have dedicated, skilled staff.]]> 2022-08-10 19:20:13 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258444710 Not enough retention options for star field staff https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258444915 2022-08-10 19:20:43 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258444915 Language/English capacity https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258445091 Ability in Spanish to help teams in the field that do not speak/write in English]]> 2022-08-10 19:21:08 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258445091 https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258448760 Team Work: Educating local staff of all levels on Project goals and scope. ]]> 2022-08-10 19:28:10 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258448760 language capacity https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258451413 Also struggling to find francophone HO staff (activity management, tech assignments) - so language capacity writ large. ]]> 2022-08-10 19:33:12 UTC https://padlet.com/TRG_1/i7apwsrbrr21ov7i/wish/2258451413