1.Follow the Head -Heart-Hand policy.

2.Reading the paragraph everyday.

3.By sharing the screen and being helpful.

Stop:

1.Being Impolite to customers either in chat or in person in a stressful atmosphere.

2. Incorrect typing of sentences.

Continue:

1.Being helpful to customer by sharing screen or going to customer in person and solve the issue

1.concentrating on customer centricity

2.using Plese's and would's.

3.Reading sentences properly.

Stop.

1 Answering product base replies .

2 ill stop using short form while writing the sentences or replying .

Continue.

1 Following with the users.

1

1 Acknowledging customer's concerns.

2 Showing empathy.

3 Closing with politeness.

Stop:

1 Jumping to solution first.

2 Not hearing the customer completely.

3 Stop using "we" when in a direct call.

continue:

1 providing a walk-through of the solution instruction when needed.

Active Listening

Working more affectively

Making myself more to use the Frameworks share by Arathi.

Stop-

Answering the wrong answer.

Not listening customer Actively.

Continue-

I will continue Using the all the framework I learned and will keep practicing.

1. Acknowledge: Acknowledge the User needs.

2. Understands User Urgency

3. close the User issues warmly

Stop:

1. being non-responsive

2. doing things incorrectly without checking the process

Continue

Being Pro-active.

1. Opening call with Greetings

2. Acknowledge the customer issue

3. Proper closing call

Stop:

1. Avoid interrupting the customer

2. Avoid using Jargon

One Customer Centric Habit to continue:

Appreciate the customer patience for making them wait in the call.

Using structured communication frameworks (like Heart, Head, and Hand) to respond more effectively to users.

Documenting recurring issues and implementing solutions more thoroughly

Actively following-up with users to ensure their issues are completely resolved and they are satisfied with the support.

Two things I have stop doing-

Providing quick fix without fully diagnosing the root cause of issues.

Delaying ticket updates, which can leave users Un-update about progress.

1 - I will start show more emotion in my talk

2- I will start listen without interrupt the costumer

3- will start explaining things to the user in a simplified way.

Stop:

1-I will stop call the user without their permission.

2- I will make sure to introduce myself before starting any talk with the customer.

Continue:

1- I will continue ending my conversations with the user using phrases, such as 'I'm happy to assist you' or 'I'm glad to hear that.