Emotional intelligence – being able to understand and manage your own and others’ emotions.

Conflict Resolution : working with others to resolve interpersonal conflict and disagreements in a positive way, which again may be considered a subset of communication.

Negotiation, persuasion and influencing skills – working with others to find a mutually agreeable (Win/Win) outcome. This may be considered a subset of communication, but it is often treated separately.

Conflict resolution and Meditation: Handling conflict in ways that lead to increased stress can be detrimental to your health. Poor conflict management can lead to higher production of the stress hormone cortisol, and also cause hardening of the arteries, leading to increased risk of heart attacks and high blood pressure.

o    Verbal Communication – what we say and how we say it; Example: Being able say or answer sentences with one go, meaning that the other person can fully understand.

o    Non-Verbal Communication – what we communicate without words, for example through body language, or tone of voice; and

o    Listening Skills – how we interpret both the verbal and non-verbal messages sent by others.

·         Emotional intelligence – being able to understand and manage your own and others’ emotions. Example: Being able to understand ones feeling when talking about a certain topic related with emotion.

·         Team-working – being able to work with others in groups and teams, both formal and informal. Example: Could probably communicate easily in groups. 

·         Negotiation, persuasion and influencing skills – working with others to find a mutually agreeable (Win/Win) outcome. This may be considered a subset of communication, but it is often treated separately. Example: When communicate with people, we tend to end with something that needs to be agreed on, with this skill attached we can fully resolve and agree to what topic we talked about without conflict.

·         Conflict resolution and mediation – working with others to resolve interpersonal conflict and disagreements in a positive way, which again may be considered a subset of communication. Example: This is skill is suitable when resolving a topic that maybe both won’t agree on but with this skill.

·         Problem solving and decision-making – working with others to identify, define and solve problems, which includes making decisions about the best course of action.