Mi padlet resplandeciente by Karla Rossana Otero Singh

Service Culture

karlaotero1920 — 2024-05-21 21:40:22 UTC

It is a set of values and beliefs that our collaborators share within an organization.

Service culture is defined as the use of the best human, technical and technological resource strategies that allow an adequate and growing relationship and integration between all social agents committed to people, companies and communities.

Purposes in the work role in service culture

karlaotero1920 — 2024-05-21 21:44:09 UTC

The main objectives in customer service culture include metrics related to response time and problem resolution rate. However, even though they are common customer service KPIs, it does not mean that they are suitable for all companies.

How to provide exceptional customer service

karlaotero1920 — 2024-05-21 21:47:44 UTC

-Know your client.

-Personalize your communication.

-Listen and offer solutions.

-Pay attention to the details.

-Be really interested.

-Build trust.

-Improve response times.

-Be kind.

Obstacles to service culture

2024-05-22 03:25:04 UTC

The customer service culture can be hindered by the same company policies, processes, and requirements that go against the customer service discourse. The importance of constantly updating these policies and processes is highlighted to prevent them from becoming obsolete and hindering good service.

Importance of service culture

2024-05-22 03:30:41 UTC

The organizations that transcend time are those that focus on people, both from within and from without. Having a culture of service with clear purposes, values, and missions focused on people allows us to positively impact the community and the organization's results.

It is also important to know that to achieve a true service culture, the need for total alignment of the entire team, from senior management to the bottom ranks of the organization, is emphasized. This will allow homogeneity in the attention and the intended purpose. The role of leadership in setting an example of commitment and customer service is highlighted.