In a care home this human right is important because many residents may feel as though they are being bullied by carers or other residents. This could be because residents feel as though they receive less care than others and so they are less liked by staff making them feel uncomfortable; this could also make the resident feel like they're being neglected by staff if they feel as though they are less liked.Or other residents can make residents feel ucomfortable and not welcomed within the home.

As well as this, it also ensures that
the family members of the individuals in the care service are completely satisfied with the care which is being provided. This also relates to the reviewing of care plans every 3 months which is beneficial as the individual(s) whose family or friend(s) are in care can change actions or types of care to ensure that the care which is being provided will only benefit the individual(s) within the care setting. For example, if an individual or an elderly resident is under the Mental Capacity Act and suffers from dementia, the care providers will know how to deal with this and will know how to correctly care for the individual with the best interest which will only benefit them.

A policy or procedure will usually relate to a specific
area, which includes: work safety, purchasing or management. A policy could also
be written for service users telling them the ways that they should behave to
ensure exclusive practice; an example could be the visitors in a school. An
organisations policies and procedures will help to keep consistent operation
within the organisation when dealing with misunderstandings or particular
situations. There will be fewer disputes with a policy and procedure in place
as they are limited to the decisions that can be made.

2. The second example of a policy would be the complaint policy, this is important in a care home because it means that the family and friends of residents who feel as though the care of the patient is not enough or isn't good enough and want to complain, and make complaints they are allowed to do so. This is important because it means that the care of the residents can be improved by reacting to the complaints.

3. The last example is the confidentiality of residents within a care home, this means that residents within a care home should have privacy with their own personal information and this can make residents feel safe and trust care workers if their information is not being given out. And by giving residents privacy of their own information about their health and care it means that no one can breach their information or it cannot be stolen.

In a care home the staff must follow seven steps to support the care of residents. The seven steps involves:

1. Being responsible for their actions/omissions.

2. Upholding and promoting privacy, health and wellbeing of all residents and other staff at all times.

3. Working well with other care workers to ensure there is a good standard of high quality compassionate and safe health care, care and support.

4. Being able to communicate openly and effectively in order to promote safety, health and wellbeing of all residents and care workers.

5. Provide confidentiality to residents.

6. Work to improve the quality of health care, care and support through staff training and professional development.

7. Promote equality, diversity and inclusion, and also uphold it.

This act ensures that everyone has the right to make their own decisions. Health and
care professionals should always assume an individual has the capacity to make
a decision for themselves, unless it is proved otherwise through an assessment.

These are some of the examples of those who could potentially lack capacity;

• Those who suffer from
  dementia - this relates to a care home environment as many individuals within care homes may suffer from dementia and so care service providers will have training on the Mental Capacity Act and will then have the correct training in order to treat those who suffer from this in the correct way.

• Those who have a severe learning disability - in relation to a care home many elderly residents may suffer from learning disabilities and so with the correct training on the Act, care service providers will be able to treat and handle these individuals in the correct way/manner.

• Those who have a brain injury. 

• Those who have a mental health condition - within a care home environment many individuals may suffer from Mental Health conditions, so with the correct training and education, the care service providers will  be able to correctly care for the elderly residents.

• Those who have suffered a stroke
  

1. Promoting the individuals right.

2. Empowering all service users.

3. To promote any anti-discriminatory ptactices.

4. To provide all service users with active support.

5. Also to offer a range of choices to the residents and ensure they have good well-being.

In some cases the tensions may be between fellow service providers and service user. Regardless of this, no matter what the situation is, a resolution must always occur and always be in the service user(s) best interest.

The main way in which staff learn how to deal with issues within  their care home is to arise to their daily work in a positive and successful manner. This is commonly done through staff development, e.g. training, education and workplace experience.

For example, the right 'freedom of speech' is commonly challenged as individuals within a care home will all have their own individual opinions. This means that some people within the care home in order to respect other people rights and opinions, would have to keep their opinions to themselves to not compromise other peoples rights.