B. Deliver a package

C. Print a sign

D. Copy a report

1. A customer complains about your service and requests compensation, what do you do?

A. Do nothing

B. Hit the customer

C. Apologize and Calmly ask why the customer is dissatisfied

D. Evict guests

2. How do you reach new customer partners?

A. Build partnerships.

B. Use different methods to reach customers.

C. Clearly identify target customers.

D. All correct

A. Communication skills

B. Goal setting and planning skills

C. Teamwork skill

D. All correct

2. A well-organized perspon ?

A. Meet the deadline

B. Lazy

C. Miss the deadline

D. Procrastinator

3. How do you improve your skills at work?

A. Sleep and do nothing

B. Explore, learn, persevere and make efforts

C. Play game

D. Watch movie

4. How to keep customers?

A. Be extremely friendly and courteous,as well as a good listener

B. Alway try to be helpful

C. Be really reliable

D. A,B and C

5. What is the skill at work?

A. sleeping ability

B. Lazy skills

C. Ability to do work and solve problems

D. Fun skills

B. Print a sign

C. Copy a report

D. Repair shoes

B. Print a sign

C. Lengthen a skirt

D. Dry-clean a suit

B. Check the sound system

C. Put up the signs

D. Set up the room

B. A handheld mike

C. A mike

D. A podium

A. Can I have my sweaters dry-cleaned by tomorrow?

B. Can I had my sweaters dry-cleaned tomorrow?

A. I'd like having this skirt lengthen

B. I'd like to have this skirt lengthened

A. I need to have my luggage brought to my room

B. I need to have your luggage brought to my room

A. Where can I have my car washed in this neighborhood?

B. Where can I have my car to washed in this neighborhood?