Discover your digital strategy - question template by Stirling Carers Centre https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1 This board has been designed to help you define the challenges that you want to solve as part of your digital strategy. Define your challenges is the first step of this process. Find padlet useful? Start using it self with this referral link: https://padlet.com/referrals/bemoredigitaltraining en-us 2022-08-03 11:42:52 UTC 2025-11-24 10:32:52 UTC hello@padlet.com It's best to complete this activity with your team. StirlingCarers https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2254098202 Step 1: As a group, work through the three main challenges; organisational, people, and systems.

Step 2: Prioritise the challenges using up / down votes

You can add links to further information as comments and also link to additional work that takes place.
]]> 2022-08-03 11:42:52 UTC https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2254098202 Some key organisational questions and considerations to ask StirlingCarers https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2254098203
  • What does our org want to achieve?
  • How does your organisation feel about digital?
  • What frameworks / processes / governance is in place to reduce digital / cyber risk?
  • How resilient is the organisation to financial or other uncertainties?
    • ]]>     2022-08-03 11:42:52 UTC https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2254098203     Some key people questions to ask StirlingCarers https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2254098204
    • Are the organisational aims understood and shared widely in the organisation? 
    • Are people confident in their abilities to use the systems and follow the processes in place? 
    • Are people able to challenge the processes used if they think things could be improved?
    • Who has responsibility for the digital strategy?
    • Are people comfortable with their role in digital activities? 
    ]]>     2022-08-03 11:42:52 UTC https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2254098204     Some key questions to ask about your systems StirlingCarers https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2254098205
  • What do we have in place? 
  • What are the systems for? 
  • What do they connect to?
  • How old are the systems? 
  • What processes make them work?  
    • ]]>     2022-08-03 11:42:52 UTC https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2254098205     What do we want to achieve? StirlingCarers https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2282903016 * Seamless user journey from point of registration to end of service use
    * Easy first point of contact
    * Embedding of organisational aims
       - Empower Carers
    - Ensure our services are inclusive and do not discriminate on the grounds of any protected characteristics. Ensure services are accessible and remove as many barriers to access as possible
       - Be accountable to stakeholders for our activities. Operate in a transparent way.

    ]]>     2022-09-05 09:56:53 UTC https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2282903016     How do we feel about digital? StirlingCarers https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2282909645 * Great in principle, reluctance in practice
    * If no immediate benefit changes tend to drop by the wayside
    * Seen as a Comms. thing rather than a whole organisation thing]]>     2022-09-05 10:04:21 UTC https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2282909645     Frameworks/processes/governance to reduce digital/cyber risks StirlingCarers https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2282941768 * Strategic Risk Register]]> 2022-09-05 10:38:23 UTC https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2282941768 Financial Resilience StirlingCarers https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2282942717 * Strategic Risk Register
    * Reserves Policy]]>     2022-09-05 10:39:19 UTC https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2282942717     Understanding of organisational aims StirlingCarers https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2282964945 * Not embedded in day-to-day activity
    * Not much understanding of what the Business Plan contains and how it affects operations

    ]]>     2022-09-05 11:07:12 UTC https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2282964945     Confidence in ability to use systems and follow processes StirlingCarers https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2282967074 * Starts out well, but processes often forgotten leading to errors
    * Lots of policies in place but do people apply them?]]>     2022-09-05 11:09:03 UTC https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2282967074     Can staff challenge processes? StirlingCarers https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2282967896 * I believe management would be open to suggestions
    * Confidence of staff to question?]]>     2022-09-05 11:10:01 UTC https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2282967896     Responsibility for the digital strategy StirlingCarers https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2282968652 * Sits very much with Comms. Officer. Not seen as a whole organisation strategy]]> 2022-09-05 11:10:52 UTC https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2282968652 Staff comfortable with role in digital activities? StirlingCarers https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2282969929 * Some are, others more reluctant
    * 'Low level' digital activities e.g. social media posts, higher level of confidence
    * Reluctance to use other digital tools in service delivery]]>     2022-09-05 11:11:59 UTC https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2282969929     Systems in place StirlingCarers https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2282973197 * Office365 - inc. SharePoint & Teams
    * AgileCase
    * Xero Accounting
    * Website
    * Hootsuite
    * SurveyMonkey
    * Mailchimp
    * Adobe E-sign
    * MentiMeter
    * Google Forms
    * Google Image Share
    * Canva]]>     2022-09-05 11:15:05 UTC https://padlet.com/StirlingCarers/i3vxs0uo0s1ey6e1/wish/2282973197