Group 6 - Blue Sky Thinking exercise by Lancaster Library https://padlet.com/Lancaster_Library/hxwjovt96shs88uo Our Team's Org Chart en-us 2021-11-17 18:01:29 UTC 2025-12-02 22:17:12 UTC hello@padlet.com https://padlet.net/icons/png/26f5.png In your pairs think about and discuss what ideal customer service/customer service experience is for you (in general)? Bring your thoughts back to the group Lancaster_Library https://padlet.com/Lancaster_Library/hxwjovt96shs88uo/wish/1897599658 2021-11-17 18:01:29 UTC https://padlet.com/Lancaster_Library/hxwjovt96shs88uo/wish/1897599658 Ideal Customer Service https://padlet.com/Lancaster_Library/hxwjovt96shs88uo/wish/1902325716 Non-intrusive but visible
Casual/laid back yet knowledgeable
Meeting expectations/exceeding as appropriate (follow up/feedback gathering)
Gives 'customer' some agency/enabling so customer can learn and be self sufficient
Personal not corporate

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