ITS Management Process - CSC 08/17/16 by dan https://padlet.com/daniel_jones1/hxm41duqqez Goal: To conduct communication huddles on a frequent basis to address issues and ensure follow up. en-us 2016-08-17 13:30:11 UTC 2025-12-22 04:50:42 UTC hello@padlet.com DAILY WORK daniel_jones1 https://padlet.com/daniel_jones1/hxm41duqqez/wish/118577475 Report out on the following and assign an owner.  Do not problem solve.
Staffing: full staff
Road blocks:  Just so we are all on the same page. There are non HHC employees that do have AD accounts with HHC such as CCMC providers and nurses that work the HH NICU, some home coders, several outside practices, affiliates and outside agencies. Resetting a password should not be an issue. If they do not know their ID look them up in AD and reset in PW station whenever possible. Any person calling about EPIC password issues or new access requests should not be sent to the EPIC helpdesk.    Password issues are handled by us or escalated to Epic security depending on the issue.     New access would have to be requested thru there designated contact at HHC.

                                                                                                           REMINDERS

Please ensure that all tickets related to Sev 1 or 2 are related as Duplicate of and changed to a Sev 3 or 4

Queue this week: Carlos CSC queue (3880 - Noel, Abdalla, Erick)
Aug 13-Sept 3. ( subject to change)

Everyone should be targeting 30 plus calls per day on the day shift.  
Document all information in your tickets.   
Review your tickets for accuracy before escalating  

numbers for Friday: ABR 8.92 and FCR 75.80 customer inputs into the help desk portal 437






]]> 2015-12-08 17:07:09 UTC https://padlet.com/daniel_jones1/hxm41duqqez/wish/118577475 RECOGNITION daniel_jones1 https://padlet.com/daniel_jones1/hxm41duqqez/wish/118577476 Discuss achievements/successes/patient stories/Recognition

]]> 2015-12-08 16:56:54 UTC https://padlet.com/daniel_jones1/hxm41duqqez/wish/118577476 ANNOUNCEMENTS daniel_jones1 https://padlet.com/daniel_jones1/hxm41duqqez/wish/118577477 Provide global information, celebrations, organizational announcements, birthdays, etc.


 


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