https://padlet.com/navisstrategicservicesllc/hxijkp6s8k9fgk52 Clark County IT Group 022322 en-us 2022-02-23 20:42:46 UTC 2022-02-23 22:00:14 UTC hello@padlet.com https://padlet.com/navisstrategicservicesllc/hxijkp6s8k9fgk52/wish/2063412820 Robert Vega:
Recognizing some of the stuff that was going to happen. Around December of 2019, they started to hear things about COVID going around and he started talking to people about getting laptops for everyone. When they shut down, their staff was able to work from home and they were online. 
They did not have to use their Business Continuity Plan because they still had access to what they needed. 
Imad:
They really appreciated the county support, Robert Vega's Team. They were able to distribute the laptops used for school/training since they were not in use at the time. ]]> 2022-02-23 21:18:22 UTC https://padlet.com/navisstrategicservicesllc/hxijkp6s8k9fgk52/wish/2063412820 https://padlet.com/navisstrategicservicesllc/hxijkp6s8k9fgk52/wish/2063419271 Robert Vega:
They began to get busy signals because there were so many people calling in with not enough lines. (PRI is Primary rate interface = how the phone systems connect)
Bandwidth. They were planning on upgrading their bandwidth, and the pandemic accelerated those plans. 
The phone system and the bandwidth were the biggest challenges at the beginning of the pandemic. (SIP is Session Initiation Protocol = ethernet based system.) 
March and April were the most stressful times for them
Imad:
They also had Bandwidth issues that were alleviated once the county upgraded. 
They struggled with staffing, but since people were able to work from home, current employees getting sick were not an issue.

]]> 2022-02-23 21:24:02 UTC https://padlet.com/navisstrategicservicesllc/hxijkp6s8k9fgk52/wish/2063419271 https://padlet.com/navisstrategicservicesllc/hxijkp6s8k9fgk52/wish/2063434254 Robert Vega:
County Management Support. They asked what they needed and they were able to short circuit their processes. They were also provided Cares Act money to buy laptops/headsets/etc. They had great relationships with Dell, which gave them access to the things they needed quickly. 

]]> 2022-02-23 21:38:10 UTC https://padlet.com/navisstrategicservicesllc/hxijkp6s8k9fgk52/wish/2063434254 https://padlet.com/navisstrategicservicesllc/hxijkp6s8k9fgk52/wish/2063445332 Robert Vega:
He wishes they would have had more cooperation from their telephone company. If they had been responsive, they would have alleviated some of the issues that had initially. 
Their phone system because they manage it themselves. 

]]> 2022-02-23 21:48:22 UTC https://padlet.com/navisstrategicservicesllc/hxijkp6s8k9fgk52/wish/2063445332 https://padlet.com/navisstrategicservicesllc/hxijkp6s8k9fgk52/wish/2063452556 Robert Vega:
A lot of their improvements will be continuations of things they have already enacted, such as improving the phones, switching from PRI to SIP, etc. 
They are working on a cross training system. 
Online Collaboration, because before the pandemic, no one really knew about online collaboration tools and they are still working towards fully learning how to use these. 
Hounding on the departments to come up with/use their Business Continuity Plans. ]]> 2022-02-23 21:55:25 UTC https://padlet.com/navisstrategicservicesllc/hxijkp6s8k9fgk52/wish/2063452556 https://padlet.com/navisstrategicservicesllc/hxijkp6s8k9fgk52/wish/2063457795 Robert Vega:
Need to figure out how to test their system's remote capabilities. If this had been implemented from the beginning, they would not have had issues initially. 
Telework now that all the issues have been worked through. 
S Chelliah:
Periodically updating Licensing Capacities
*Look back at Recording*]]> 2022-02-23 22:00:14 UTC https://padlet.com/navisstrategicservicesllc/hxijkp6s8k9fgk52/wish/2063457795