Cases for exchange and return

- The product has defects from the manufacturer (malfunctions, product breakage, technical errors...).

- The product was damaged and scratched during the delivery process by the delivery staff.

- The product has expired or is close to expiring.

- The product does not meet the customer's requirements because Hasaki prepared the wrong product or took the wrong color or type of product.

- The product is still in its original packaging, with labels intact and has not been used.

Cases not applicable for returns

- Gift products, products in special discount programs.

- Products that are past the return period (31 days or more).

- The product has had its label, seal (if any) removed.

- The product has been tried or used by the customer one time or more.

- The packaging and product box are damaged or scratched due to customer error.

- The product was not purchased from Hasaki.

Return policy

- Hasaki.vn accepts product returns and exchanges for customers within 30 days, starting from the date the customer purchases or receives the product from the delivery service.

- Customers need to inform Hasaki.vn staff of the reason for the return and provide an accurate address and contact phone number so that Hasaki.vn can process the product return as quickly as possible according to your request.

Note: Customers who wish to return the main product are kindly requested to bring the accompanying gift for support with the return process.

- Hasaki.vn cares about customer satisfaction and aims to improve service quality, Hasaki.vn offers free product exchanges and returns for customers in accordance with the above regulations. Customers in the Ho Chi Minh area, Hasaki encourages you to visit the Showroom so that staff can check the product and you can see and choose to exchange the product according to your preference. For customers from other provinces, you can send the product back via postal service and contact Hasaki regarding the exchange product, postal code, etc., so that Hasaki can process and send the product back as soon as it is received.

Refund method and processing fee

a. Return the goods at the Hasaki branch

- Orders paid in cash: Refund the customer in cash.

- Orders paid by bank card: Transfer after 3-5 days (excluding holidays and weekends) from the date the customer returns the item.

- Orders paid via VNpay: Refunds through the VNpay system will be processed within 3-8 working days (for domestic cards) and 15-90 working days (for Visa cards) (excluding holidays and weekends) or the payment can be applied to the next order.

b. Return items at home

- For orders that have been received and paid for, Hasaki will transfer the money to the customer after receiving the returned item.

- For orders that customers have paid for online, Hasaki will transfer the money back to the account that the customer used for the payment.

Note: For all orders that have been paid using a gift card, Hasaki will support transferring the code for the next order.

Any disputes, complaints, or conflicts arising from or related to transactions at Hasaki.vn or these Terms and Conditions will be resolved through negotiation, mediation, arbitration, and/or the Court in accordance with the Consumer Protection Law on Resolving disputes between consumers and organizations or individuals trading goods and services.

-Knowledge of products and processes: Drivers frequently interact with Hasaki's products and delivery procedures, equipping them with good knowledge to handle arising situations. They can answer basic customer inquiries about the products (if trained) and know how to handle issues related to orders.

- The ability to earn extra income outside of regular working hours. Drivers can take advantage of their free time, such as evenings or weekends, to increase their income, especially during peak hours or holidays.

- Smart order allocation system: Drivers are assigned orders based on nearby delivery areas, helping to reduce travel time and increase earnings per working hour.

- Clear interface and process: Regulations on waiting times, order cancellations, and issue resolution support (through the Hasaki hotline or store staff) help shippers feel less "lost" when problems arise. 

Disadvantages for the driver

-Responsibility for goods: The driver is responsible for the safety and integrity of the goods during transportation. Any damage or loss can affect their performance evaluation and even their financial responsibility.

- Unstable income: A driver's income can fluctuate greatly depending on the number of orders, working hours, and the level of tips from customers, leading to financial instability. 

-Diverse product range: Hasaki offers a large variety of cosmetics, skincare, hair care, dietary supplements, and makeup tools from various brands, both domestic and international. This helps customers easily find products that match their needs and preferences.

- Real-time tracking system:Order tracking technology allows businesses and customers to accurately capture the status of orders, helping to increase transparency and reduce complaint handling costs.

- Expand the market and increase revenue: The fast delivery service helps Hasaki reach more customers, especially in urban areas, thereby increasing revenue and expanding the market..

Disadvantage for Hasaki

-The issue of Hasaki cosmetics being counterfeited is a concerning problem in the market. Counterfeit products are often designed with very sophisticated packaging, making it difficult for consumers to distinguish them.

- The 2-hour fast delivery is still limited in terms of location: Currently, it is only applicable in Ho Chi Minh City and Can Tho, and has not yet expanded to other major cities.

- Dependent on human factors in the delivery process: 2-hour delivery requires a flexible and efficient delivery team; however, Hasaki may face difficulties in maintaining consistent service quality among employees or between shifts (late deliveries, unprofessional behavior, etc.).

1. Check payment upon receipt (COD)

• Delivery and collection: When customers choose the COD method, the delivery staff will collect cash directly from the customer when delivering the product.

• Transfer money to Hasaki: The collected amount will be transferred to Hasaki's account by the shipping unit according to the agreed cycle (usually 1–3 working days).

• Reconciliation and confirmation: Hasaki's accounting department will compare the delivery record and payment statement from the shipping unit to confirm the correct and complete amount collected.

2. Control online payments

• Payment via VNPAY portal: When customers pay online by bank card, VNPAY-QR, VNPAY e-wallet, or Visa card, the VNPAY system will record the transaction and send confirmation to Hasaki.

• Order confirmation: Hasaki only processes orders after receiving successful confirmation from VNPAY.

• Compare and update: After the order is completed, the accounting department will compare the order information with transaction data from VNPAY, compare the actual amount received (fee deducted) and update it in the accounting books.

For payment, customers can choose:

• Cash on Delivery (COD).

• Online payment via Internet Banking, VNPAY-QR, VNPAY e-wallet, or Visa (no payment fee).

  
  

The results will show a list of related products. Customers can filter by price, brand, or rating to choose the most suitable product. Click on the desired product to view details and get ready to add it to the cart.

Customers can choose one of three ways to log in:

1. Customers don't have an account, register by entering your email/phone number, password, full name, gender, and date of birth.

2. Customers already have an account, just log in using your email/phone number and password.

3. Customers can also log in via Facebook or Google account.

Once logged in or registered successfully, click the cart icon to proceed to checkout.

Double-check the order information, select a payment method (COD, bank card, e-wallet), choose a voucher (if available), enter a discount code (if available), and click “Place Order”.

After placing the order successfully, you will receive a confirmation email or notification from Hasaki. Make sure the address is accurate to avoid delivery issues.

1. Shipping Fees by Region

For provinces/cities with Hasaki stores:

• Orders from 90,000 VND and above: Free shipping

• Orders below 90,000 VND: 10,000 VND shipping fee

For provinces/cities without Hasaki stores:

• Orders from 249,000 VND and above: Free shipping

• Orders below 249,000 VND: 25,000 VND shipping fee

2. Standard Delivery Times

• Ho Chi Minh City and Hanoi metropolitan areas: 24-48 business hours

• Other regions: 3-6 days

3. NowFree Service - 2-Hour Express Delivery

Eligibility and conditions:

• Only applicable in Ho Chi Minh City and Can Tho

• Products must be available at the nearest warehouse that processes express delivery

• Delivery address must be within the NowFree service area

  
  

Fee structure for 2-hour delivery service:

• Orders from 90,000 VND and above: Free

• Orders below 90,000 VND: 10,000 VND fee

  
  

Operating hours for 2-hour delivery service:

• Hasaki delivers until 6:00 PM from Monday to Sunday

Commitment and compensation policy:

• Guaranteed delivery within 2 hours

• If delivery exceeds the committed timeframe, customers will receive a 100,000 VND Shopping Voucher (provided the order is successfully delivered)

4. Detailed Delivery Process

a) Hasaki will deliver according to the committed timeframe corresponding to the service selected by the customer

b) If customers are unavailable during the first delivery attempt, Hasaki will contact them to reschedule or provide instructions for pickup at the shipping company 

c) If unable to contact customers within 3 days, the order will be canceled with refund processing within 30 days 

d) Hasaki maintains a "no joint inspection" policy; customers should record video when opening packages as evidence if needed 

e) Customers should carefully inspect products before signing for receipt 

f) For orders placed on consecutive days, Hasaki will attempt to consolidate and deliver them in a single shipment