• Commenced internship placement at A'isyaah Spa.

• Introduced to Miss Siti, the sole staff member managing spa operations.

• Instructed to light an aromatherapy candle and replenish aroma diffuser water.

• Performed basic housekeeping duties: cleaned tables, doors, and cupboards.

• Briefed on the standard post-treatment practice of serving ginger-infused water to customers (temporarily excluded during Ramadan).

• Work Process Involved:

• Orientation and familiarization with spa environment and daily setup routines.

• Housekeeping procedures and spa ambiance preparation.

Tools / Equipment Used:

• Aromatherapy candle, diffuser bowl, cloth, and general cleaning supplies.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – understanding day-to-day spa operations and preparation.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – maintaining cleanliness and hygiene in customer service areas.

• HWS40204 Urutan dan Terapi Spa – introduction to customer care and post-treatment hospitality.

Issues / Challenges:

• None encountered.

Solutions:

• N/A

Tasks Performed:

• Participated in practical training on fundamental facial techniques, including:

  
  

• Cleansing

• Steaming

• Oil massage

• Extraction

• Mask application

  
  

• Observed and practiced eyelash perming under Puan Aishah’s supervision.

• Emphasized importance of maintaining the 13-minute processing time for optimal results.

• Briefed on the increased demand for eyelash services in anticipation of the Hari Raya celebration.

• Scheduled to conduct a trial massage session on Miss Siti the next day to evaluate hand technique and pressure control.

  
  

Work Process Involved:

• Step-by-step facial procedures.

• Chemical timing and lash curl technique in eyelash perming.

• Preparation for hands-on massage evaluation.

Tools / Equipment Used:

• Facial steamer, cleanser, massage oil, extraction tool, mask product.

• Eyelash perming rods, perming lotion, timer.

Relation to Theory / Practical Learned in UMK:

• HWS30304 Rawatan Kecantikan – applied practical knowledge of facial and eyelash treatment procedures.

• HWS40204 Urutan dan Terapi Spa – preparation for massage practice to improve technique.

• HWT20303 Promosi dan Pendidikan Kesihatan – recognized service trends in spa demand related to festive seasons.

Issues / Challenges:

• Need to ensure precision in perm timing and maintain facial hygiene steps.

Solutions:

• Strictly followed timing protocols and confirmed each step with supervisor before execution.

• Began the day by preparing the skincare room, including lighting ambiance candles and replacing used towels.

Received safety instructions from Puan Aishah:

• Advised not to switch off the room lights independently due to a suspected short-circuit issue pending inspection.

• Informed about a malfunctioning ceiling fan; instructed not to operate it unsupervised.

• Assisted with a client session involving both facial and scalp treatments.

Conducted the facial treatment, which included:

• Cleansing

• Milk cleanser application

• Exfoliation

• Steaming

• Extraction

• Masking

• Toning

Observed scalp treatment performed by Miss Siti.

Work Process Involved:

• Step-by-step execution of a complete facial treatment.

• Coordination during a dual-treatment session (facial and scalp).

• Adherence to updated safety protocols related to electrical equipment and appliances.

Tools / Equipment Used:

• Facial steamer

• Cleanser and milk cleanser

• Scrub and exfoliants

• Extraction tools

• Face mask products

• Toner

• Towels and aroma candles

Relation to Theory / Practical Learned in UMK:

• HWS30304 Rawatan Kecantikan – Applied core techniques in professional facial treatment.

• HWS40204 Urutan dan Terapi Spa – Reinforced hygienic handling and customer interaction protocols.

• HWT30103 Pengurusan Fasiliti Kesejahteraan – Understood importance of workplace safety procedures and equipment maintenance.

Issues / Challenges:

• Malfunctioning ceiling fan and electrical concerns in treatment room.

• Managing multiple treatments simultaneously while ensuring client comfort.

Solutions:

• Avoided using faulty ceiling fan and light switches as instructed.

• Maintained clear communication with Miss Siti to deliver seamless service to the client.

• Followed treatment flow carefully to maintain quality and hygiene standards.

Internship Placement: A’isyaah Spa

Location: Bukit Baru

Week: 1

Day: Saturday

Tasks Performed:

• Prepared the massage room and filled the foot soak basin with warm water and lime slices for the “Lega Badan” full-body massage package.

• Served warm water to the customer before treatment.

• Introduced the customer to the various massage and facial treatment packages offered at A’isyaah Spa.

• Carried out cleaning duties after treatment, including:

• Tidying and organizing the massage room.

• Washing the cups and utensils used during the treatment.

• Brought the decorative potted plants inside the spa premises before closing as part of daily security and maintenance procedures.

Work Process Involved:

• Setting up a professional massage room and foot soak station.

• Engaging with customers and explaining service packages.

• Performing closing routine duties.

Tools / Equipment Used:

• Foot basin, lime, warm water

• Cleaning cloths, cups

• Massage table setup items

• Decorative plant pots

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – day-to-day spa operation setup and client service procedures.

• HWT30103 Pengurusan Fasiliti Kesejahteraan – management of treatment areas and client experience.

• HWS30203 Pembangunan Strategik Spa – understanding service delivery and customer communication.

Issues / Challenges:

• Ensuring proper explanation of service packages to clients.

Solutions:

• Referred to printed materials and consulted Miss Siti to accurately convey information to customers.

• Tasks Performed:

  • Received feedback from a previous client session (Sunday): the elder sister reported eye discomfort during facial treatment, likely caused by excessive cleanser usage.

  • Implemented corrective measure: adjusted and reduced the use of soap-based products in future facial sessions to ensure client comfort.

  • Entrusted by Puan Aishah to independently carry out an eyelash perm procedure.

  • Attended to three clients:

    • One for a touch-up session (lash lift uneven on the left eye).

    • Two for full eyelash perm and tint treatments.

  • Provided eyelash tinting service as per client request.

  • Advised clients on aftercare: eyelash curlers should be avoided for at least three months post-perming to prevent lash breakage or damage.

  • Carried out towel folding task using the rolling method and organized towels on the salon rack to maintain cleanliness and accessibility.

  Work Process Involved:

  • Performed full eyelash perming and tinting independently.

  • Applied touch-up correction to ensure lash symmetry.

  • Engaged in after-service housekeeping: folding and organizing towels.

  • Adjusted product usage in facial treatments based on client feedback to improve service quality.

  Tools / Equipment Used:

  • Eyelash perm rods and perming lotion

  • White and black tinting solution (1:1 ratio)

  • Plastic film (for tint processing)

  • Cleanser (used more sparingly post-feedback)

  • Towels, storage rack

  Relation to Theory / Practical Learned in UMK:

  • HWS30304 Rawatan Kecantikan – Practiced eyelash tinting and perming procedures following proper technique.

  • HWT20303 Promosi dan Pendidikan Kesihatan – Applied communication skills during aftercare explanation and advice.

  • HWS40204 Urutan dan Terapi Spa – Addressed and responded to client feedback professionally to enhance service delivery.

  • HWS40103 Perhubungan Korporat dalam Sektor Spa – Reinforced positive client relationships through attentive service correction.

  Issues / Challenges:

  • Previous discomfort reported by client due to cleanser overuse.

  • Lash lift uneven on one eye during initial perm session.

  Solutions:

  • Reduced amount of soap-based product used in facial steps to prevent eye irritation.

  • Applied targeted touch-up technique on affected eye for balanced results.

  • Communicated aftercare guidelines clearly to clients for best outcomes.

• Tasks Performed:

  • Began the day by lighting aromatherapy candles and refilling water supplies to create a calming spa environment.

  • Cleaned and sanitized tools used for eyelash perming to maintain hygiene standards.

  • Prepared all required materials for the eyelash perm procedure in the morning.

  • In the afternoon, served a client who received:

    • Eyelash perm treatment.

    • Eyelash tinting service.

  Work Process Involved:

  • Spa environment preparation to welcome clients.

  • Sterilization and readiness of eyelash tools.

  • Full eyelash curling and tinting procedure, including precise timing and application.

  Tools / Equipment Used:

  • Eyelash perming rods, adhesive, perming and neutralizing solutions.

  • Tinting products (black and white solutions), applicators, plastic film.

  • Aromatherapy candles, diffusers, towels.

  Relation to Theory / Practical Learned in UMK:

  • HWS30304 Rawatan Kecantikan – Applied practical knowledge in eyelash perming and tinting.

  • HWS40204 Urutan dan Terapi Spa – Maintained spa setting and client comfort.

  • HWS40103 Perhubungan Korporat dalam Sektor Spa – Engaged in one-on-one client care and consultation.

  Issues / Challenges:

  • Need to maintain sanitation while preparing multiple client services in close succession.

  Solutions:

  • Adopted a strict cleaning protocol between each service.

  • Prepared materials in advance to ensure smooth treatment transitions.

• Tasks Performed:

  • Commenced the day by lighting aromatherapy candles and replenishing water in the candle holders to establish a calm and welcoming spa environment.

  • Assigned to perform a back massage session for a client between 10:00 a.m. and 12:00 p.m.

  • The massage was conducted for approximately 25 minutes.

  • Wore gloves during the session due to a personal skin condition (eczema) to maintain hygiene and ensure personal safety.

  Work Process Involved:

  • Opening routine to prepare the spa ambiance.

  • Back massage technique application.

  • Personal protective measures taken during client service.

  Tools / Equipment Used:

  • Massage oil, clean towels, gloves.

  • Aromatherapy candles and diffuser setup.

  Relation to Theory / Practical Learned in UMK:

  • HWS40204 Urutan dan Terapi Spa – Applied practical massage skills tailored to client needs.

  • HWT20303 Promosi dan Pendidikan Kesihatan – Practiced hygiene awareness and self-care protocols.

  • HWS40103 Perhubungan Korporat dalam Sektor Spa – Maintained client comfort and service professionalism.

  Issues / Challenges:

  • Skin sensitivity due to eczema could affect prolonged physical contact during massage treatments.

  Solutions:

  • Used gloves as a protective barrier to minimize skin irritation and maintain service standards.

• Tasks Performed:

  • Began the day by lighting candles and adding water infused with aromatherapy oil to create a relaxing spa ambiance.

  • Received instructions from Puan Aishah regarding package treatment flow: 20 minutes for body scrub, followed by a 30-minute massage.

  • Attended to the first client who selected a promotional package consisting of:

    • 20-minute body scrub

    • Shower session

    • 30-minute back massage

  • Attended to the second client who received a comprehensive treatment:

    • 20-minute back massage

    • Full facial treatment

    • Eyelash perm and tinting

  Work Process Involved:

  • Prepared spa environment and materials for multi-service packages.

  • Carried out body scrub, massage, and facial sequences as per promotional protocol.

  • Performed eyelash perm and tinting following standard application and processing time.

  Tools / Equipment Used:

  • Aromatherapy candles, towels, massage oil, scrub mixture.

  • Facial steamer, cleanser, exfoliant, mask, eyelash perm rods, tinting solution.

  Relation to Theory / Practical Learned in UMK:

  • HWS40103 Perhubungan Korporat dalam Sektor Spa – Ensured professional client interaction and service delivery.

  • HWS40204 Urutan dan Terapi Spa – Applied massage techniques and understood treatment structuring.

  • HWS30304 Rawatan Kecantikan – Executed facial and eyelash treatments with precision.

  Issues / Challenges:

  • Managing time efficiently between scrub, shower, massage, and facial procedures within back-to-back appointments.

  Solutions:

  • Followed prescribed timing and workflow to ensure smooth transitions between each treatment stage, maintaining service quality.

• Tasks Performed:

  • Performed standard opening tasks, including lighting aromatherapy candles and refilling water to maintain a calming spa environment.

  • Administered an eyelash perm treatment with an additional tinting service for the first client of the day.

  • Attended to another client requesting the same eyelash perm and tinting combination, ensuring consistent results across both sessions.

  Work Process Involved:

  • Set up tools and products for eyelash perm and tint application.

  • Carried out lash curling process, followed by precise tinting technique:

    • Mixing tint (1:1 ratio of black and white cream).

    • Application using appropriate brushes.

    • Covering with plastic wrap and allowing 10–13 minutes for full development.

  • Ensured post-procedure cleanup and sanitation of tools.

  Tools / Equipment Used:

  • Aromatherapy candles, towel, eyelash perm rods, perm lotion, tinting cream (black and white), plastic film, timer, cleansing tools.

  Relation to Theory / Practical Learned in UMK:

  • HWS30304 Rawatan Kecantikan – Practical application of eyelash enhancement techniques.

  • HWT20303 Promosi dan Pendidikan Kesihatan – Engaged with client needs and explained treatment benefits.

  • HWS40103 Perhubungan Korporat dalam Sektor Spa – Maintained professional interaction and ensured client satisfaction.

  Issues / Challenges:

  • Ensuring both lash curl and tint were balanced and evenly applied for different eye shapes.

  Solutions:

  • Carefully monitored tint timing and curl alignment.

  • Conducted final checks before client dismissal and offered aftercare advice where necessary.

• Tasks Performed:

  • Began the day by lighting aromatherapy candles to establish a calm and relaxing spa environment.

  • Assigned to purchase cotton buds as a preparation item for eyelash perming procedures.

  • Managed a scheduled client who reported eye discomfort; advised to forego tinting for health and comfort reasons.

  • Attended to another client who requested a combination service, which included:

    • Body scrub with light massage techniques to promote exfoliation and relaxation.

    • Express facial treatment to refresh and cleanse the skin.

  Work Process Involved:

  • Carried out standard opening routine for spa ambiance.

  • Handled product preparation and hygiene supply replenishment.

  • Performed body scrub technique with gentle massaging motions.

  • Delivered an express facial consisting of cleansing, exfoliation, and toner application.

  Tools / Equipment Used:

  • Aromatherapy candles, cotton buds, body scrub products, facial cleanser, scrub, toner, facial towels.

  Relation to Theory / Practical Learned in UMK:

  • HWS30304 Rawatan Kecantikan – Application of body and facial care techniques in spa practice.

  • HWS40204 Urutan dan Terapi Spa – Integrated light massage during body scrub for client comfort.

  • HPT30203 Kesukarelawanan – Developed responsive communication and adaptability to client needs (e.g. managing discomfort with tinting).

  Issues / Challenges:

  • Managing a client with sensitivity near the eye area.

  • Adjusting the service plan without compromising quality or satisfaction.

  Solutions:

  • Provided professional explanation and suggested alternatives to maintain client trust.

  • Ensured personalized care to enhance the experience for the second client through combined treatments.

• Tasks Performed:

  • Began the day by lighting aromatherapy candles and refilling water to maintain the spa’s tranquil ambiance.

  • Attended to the first client who requested an eyelash perm with tinting service.

  • The desired lash curl was not fully achieved, and a touch-up session was scheduled according to aftercare protocol.

  • Advised the client that touch-ups may only be done after a minimum of three days to allow the lashes to rest and avoid potential damage.

  Work Process Involved:

  • Setup and preparation of eyelash perming and tinting tools.

  • Administered lash curling and tinting procedures, monitored processing time.

  • Evaluated results and communicated follow-up care plan with client.

  Tools / Equipment Used:

  • Aromatherapy candles, perming rods, eyelash perm lotion, black & white tint cream, timer, plastic wrap, application brushes.

  Relation to Theory / Practical Learned in UMK:

  • HWS30304 Rawatan Kecantikan – Reinforced skills in eyelash enhancement techniques and aftercare.

  • HWT20303 Promosi dan Pendidikan Kesihatan – Advised client on aftercare protocol and safe timing for touch-up.

  • HWS40103 Perhubungan Korporat dalam Sektor Spa – Maintained professionalism in handling service outcomes and client follow-up.

  Issues / Challenges:

  • Curling effect not fully successful on first application.

  Solutions:

  • Scheduled a follow-up session and provided clear aftercare instructions.

  • Ensured the client understood the waiting period for safety and effectiveness.

• Tasks Performed:

  • Upon arrival, lit aromatherapy candles and refilled scented water to establish a calming spa environment.

  • Attended to the first client of the day, performing an eyelash perm treatment with tinting.

  • Assisted in four eyelash perm sessions, ensuring tools and materials were ready, and supporting where necessary.

  • Conducted a 25-minute back massage for one client, focusing on comfort, correct hand techniques, and targeted pressure.

  Work Process Involved:

  • Prepared workstation with necessary tools for eyelash perm and tint procedures.

  • Administered lash tinting and monitored lotion processing time.

  • Executed massage session by applying practical knowledge of muscle zones and pressure techniques.

  Tools / Equipment Used:

  • Aromatherapy candles, perming rods, eyelash perm and tint products, plastic wrap, timer, massage oil, towels.

  Relation to Theory / Practical Learned in UMK:

  • HWS30304 Rawatan Kecantikan – Applied theory in lash curling and tinting, understanding product timing and sensitivity.

  • HWS40204 Urutan dan Terapi Spa – Reinforced practical massage skills in real treatment settings.

  • HWT30103 Pengurusan Fasiliti Kesejahteraan – Supported preparation and setup of treatment rooms for smooth service flow.

  Issues / Challenges:

  • Needed to manage multiple tasks and clients in a short time span.

  Solutions:

  • Prioritized time management and delegated tasks when needed to maintain service quality.

  • Maintained communication with team members to coordinate workflow effectively.

• Tasks Performed:

  • Began the day by lighting aromatherapy candles and refilling scented water to uphold the spa's tranquil ambiance.

  • Performed an eyelash perm with tinting service for the first client of the day.

  • Attended to a second client, delivering the same combination of eyelash perm and tinting, ensuring quality and client satisfaction.

  • Engaged in preparations for the upcoming Hari Raya break, marking today as the final working day before leave.

  • Puan Aishah distributed Raya pocket money to all staff members, including myself.

  • Permission was granted to wear baju kurung today in celebration of the festive spirit.

  Work Process Involved:

  • Conducted complete lash curling and tinting procedures with attention to timing and client comfort.

  • Maintained spa atmosphere through routine aromatherapy and setup tasks.

  • Participated in pre-holiday activities and observed company cultural practices.

  Tools / Equipment Used:

  • Aromatherapy candles, lash perming tools, tinting solution (black and white), timer, towels, gloves.

  Relation to Theory / Practical Learned in UMK:

  • HWS30304 Rawatan Kecantikan – Reinforced understanding of aesthetic treatment procedures including tint and lash perm.

  • HWT20303 Promosi dan Pendidikan Kesihatan – Observed cultural and festive practices in spa settings to support client rapport.

  • HWS40103 Perhubungan Korporat dalam Sektor Spa – Experienced positive staff relations and employee recognition during festive events.

  Issues / Challenges:

  • Managed back-to-back clients requesting time-sensitive procedures.

  Solutions:

  • Adhered strictly to timing and procedural steps.

  • Maintained organized workstation and coordinated with team members for smooth transitions between clients.

• Tasks Performed:

  • Began the day by lighting aromatherapy candles and refilling scented water to maintain a peaceful and welcoming spa ambiance.

  • Folded freshly laundered batik cloths and towels, organizing them properly for storage and future use.

  • Collected and made payment for a parcel containing essential supplies for upcoming eyelash perm treatments.

  • Although three clients were attended to during the day, none were assigned directly to me:

    • Two clients received hair services in the salon.

    • One client underwent an eyelash perm and hair wash combination service.

  • Performed general salon maintenance, including sweeping the floor and cleaning used tools and equipment to maintain hygiene and operational readiness.

  Work Process Involved:

  • Standard opening tasks to establish ambiance and cleanliness.

  • Inventory-related task involving collection and payment of supplies.

  • Cleaning and organizing equipment post-client sessions.

  Tools / Equipment Used:

  • Aromatherapy candles, towels, cleaning tools (broom, dustpan), parcel with eyelash perm supplies, storage racks.

  Relation to Theory / Practical Learned in UMK:

  • HWT30103 Pengurusan Fasiliti Kesejahteraan – Applied facility management practices through cleaning and organizing tasks.

  • HWS30304 Rawatan Kecantikan – Involved in logistical support for beauty treatment services (e.g., eyelash perm).

  • HWS40103 Perhubungan Korporat dalam Sektor Spa – Understood the importance of behind-the-scenes support in maintaining customer service quality.

  Issues / Challenges:

  • Limited hands-on involvement with clients during the day.

  Solutions:

  • Focused on supporting team operations through maintenance, preparation, and resource collection tasks.

• Tasks Performed:

  • Commenced the day by lighting aromatherapy candles and refilling water to prepare and enhance the spa environment.

  • Was informed of two scheduled massage appointments, but only one client arrived in the morning for a full-body massage session.

  • In the afternoon, another client arrived for a partial massage, requesting the exclusion of the lower back area due to personal sensitivity.

  • Initially instructed to avoid the waist area, but the client later clarified that only the back should be avoided. The massage was adjusted accordingly, focusing on the legs, shoulders, and arms.

  • After the massage, served ginger tea as part of the post-treatment hospitality routine.

  • The client requested exclusion of the arm massage, resulting in a reduction of the service fee from RM99 to RM69 after mutual agreement.

  Work Process Involved:

  • Spa preparation through aromatherapy setup.

  • Customization of massage services based on client feedback and health conditions.

  • Post-massage client service and hospitality.

  • Handling client communication and minor price negotiation.

  Tools / Equipment Used:

  • Aromatherapy candles, massage oils, clean towels, spa bed, ginger tea serving set.

  Relation to Theory / Practical Learned in UMK:

  • HWS40204 Urutan dan Terapi Spa – Applied massage techniques and adapted them according to client preferences and health considerations.

  • HWP30102 Projek Penyelidikan Kesejahteraan I – Understood the importance of client-centered care and wellness.

  • HWT20303 Promosi dan Pendidikan Kesihatan – Practiced effective communication and service customization based on client input.

  Issues / Challenges:

  • Miscommunication regarding the client’s sensitive body area.

  • Client dissatisfaction with part of the massage service.

  Solutions:

  • Clarified preferences mid-session and adapted treatment accordingly.

  • Negotiated and adjusted the service charge to reflect the client's comfort and satisfaction.

• Tasks Performed:

  • Arrived at the spa at 12:00 p.m., as Puan Aishah had yet to return from Port Dickson.

  • Informed of a scheduled massage client upon arrival.

  • Purchased gloves for personal and client hygiene compliance.

  • While waiting for Puan Aishah to return from buying massage oils at Mydin, I prepared the spa by:

    • Lighting aromatherapy candles

    • Turning on the air-conditioning

    • Setting up the massage area

  • Performed a full-body relaxation massage, wearing gloves due to my skin condition (eczema).

  • The massage session included:

    • Foot soak with lime or salt water

    • Massage of the feet, back, and scalp using peppermint oil

  • Experienced minimal break due to client schedule; managed only one to two bites of food throughout the day.

  • Assisted Puan Aishah in drying a customer’s hair post-treatment.

  • A total of three customers were served during the day.

  • Completed all duties by 6:00 p.m.

  Work Process Involved:

  • Opening routine and spa preparation.

  • Massage procedure and client service.

  • Salon task assistance (hair drying).

  • Hygiene and safety compliance via glove usage.

  Tools / Equipment Used:

  • Aromatherapy candles, gloves, massage oil (peppermint), foot soak basin, lime/salt, towels, hairdryer.

  Relation to Theory / Practical Learned in UMK:

  • HWS40204 Urutan dan Terapi Spa – Applied full-body massage techniques and foot soak as part of a wellness treatment.

  • HWS40103 Perhubungan Korporat dalam Sektor Spa – Practiced multitasking and client interaction in a busy setting.

  • HWT20303 Promosi dan Pendidikan Kesihatan – Implemented hygiene protocols aligned with industry standards.

  Issues / Challenges:

  • Client workload impacted personal break time and rest.

  • Spa preparation had to be independently handled due to delayed arrival of supervisor and supplies.

  Solutions:

  • Maintained professionalism and completed massage session as scheduled.

  • Managed time efficiently and ensured client satisfaction despite limited supervision.

• Tasks Performed:

  • Began the day by lighting aromatherapy candles and refilling water to maintain the spa’s calm and inviting atmosphere.

  • Although no clients were initially assigned to me, I contributed by:

    • Sweeping the salon area and removing hair to ensure a clean and professional environment.

    • Preparing tools and materials needed for upcoming eyelash perm and tinting sessions.

  • Later in the day, one of Kak Siti’s clients was redirected to me while she was engaged with another customer, providing an opportunity for me to step in and assist with client care.

  Work Process Involved:

  • Spa and salon maintenance tasks.

  • Readiness preparation for eyelash treatments.

  • Adaptive support and customer handling.

  Tools / Equipment Used:

  • Aromatherapy candles, broom and dustpan, eyelash perming tools, tinting products, sanitized cloths and trays.

  Relation to Theory / Practical Learned in UMK:

  • HWS30304 Rawatan Kecantikan – Supported preparation and minor execution of eyelash services.

  • HWS40103 Perhubungan Korporat dalam Sektor Spa – Demonstrated flexibility and professionalism in adapting to unexpected client redirection.

  • HWS30203 Pembangunan Strategik Spa – Participated in maintaining spa readiness and service standards.

  Issues / Challenges:

  • No initial client assignment reduced hands-on practice opportunity.

  Solutions:

  • Took initiative to assist with maintenance and preparation.

  • Accepted redirected client to ensure continuous learning and contribute to workflow support.

• Tasks Performed:

  • Opened the spa by performing the standard routine: lit aromatherapy candles and refilled water to create a calm and relaxing ambiance.

  • Welcomed and monitored a Coway technician who arrived for scheduled water system maintenance.

  • Maintained a professional presence at the spa while Miss Siti was away from 3:30 p.m. to 4:20 p.m.

  • Managed the premises independently during her absence, ensuring operations remained secure and uninterrupted.

  Work Process Involved:

  • Candle lighting and aromatherapy preparation for spa ambiance.

  • Observation of third-party service maintenance (Coway technician).

  • Independent monitoring of salon operations during staff absence.

  Tools / Equipment Used:

  • Aromatherapy candles and water diffuser tools.

  • Coway water filtration system (observed maintenance procedures).

  Relation to Theory / Practical Learned in UMK:

  • HWS30104 Pengurusan Operasi Spa – Practical exposure to daily operational routines and vendor coordination for facility maintenance.

  • HWS40103 Perhubungan Korporat dalam Sektor Spa – Applied interpersonal responsibility by interacting with external service providers and managing the premise.

  • HWT30103 Pengurusan Fasiliti Kesejahteraan – Gained insight into managing spa utilities and equipment servicing.

  Issues / Challenges:

  • Temporary absence of the supervising staff created the need for self-management.

  Solutions:

  • Stayed on-site to ensure spa security and maintained a professional environment for any walk-in clients or service personnel.

• Tasks Performed:

  • Began the day by performing standard opening duties, including lighting aromatherapy candles and refilling the candle water to create a serene spa environment.

  • Assigned to perform a full body massage for a client who was previously treated by Puan Aishah.

  • The client initially inquired about Puan Aishah’s absence but was satisfied with the massage session provided.

  • Received verbal feedback from the client stating the massage was enjoyable and that she would consider returning.

  • Stock update activities included:

    • Relayed Kak Siti’s message to Puan Aishah that the massage oil had run out.

    • Notified Puan Aishah that the candles and aromatherapy oil were completely depleted and required restocking.

  Work Process Involved:

  • Massage service preparation, application, and client feedback handling.

  • Inventory observation and internal communication regarding stock shortages.

  Tools / Equipment Used:

  • Massage oil (final remaining stock), massage bed, batik cloth, aromatherapy candle setup.

  Relation to Theory / Practical Learned in UMK:

  • HWS40204 Urutan dan Terapi Spa – Applied massage techniques learned in theory to actual client service.

  • HWT30103 Pengurusan Fasiliti Kesejahteraan – Demonstrated awareness of spa inventory and facility readiness.

  • HWS40103 Perhubungan Korporat dalam Sektor Spa – Engaged with client professionally, handled questions regarding staff availability, and delivered quality service.

  Issues / Challenges:

  • Client initially hesitant due to absence of her preferred therapist.

  • Shortage of key supplies, including massage oil and aromatherapy items.

  Solutions:

  • Maintained professionalism during service and ensured client comfort throughout the session, leading to positive feedback.

  • Proactively communicated stock issues to supervisor for timely replenishment.

• Tasks Performed:

  • Opened the spa by performing standard opening duties: lit aromatherapy candles and refilled water to maintain a calming ambiance.

  • Experienced a power outage at approximately 12:12 p.m., which led to discomfort due to rising indoor temperatures.

  • Contacted Puan Aishah to request permission for temporary leave after Kak Siti indicated the need to step out.

  • While heading to Lotus, observed that traffic lights were non-operational, confirming that the power outage affected the entire area.

  • Returned to the spa by approximately 1:51 p.m. and resumed monitoring the premises.

  • At around 4:30 p.m., welcomed a customer of Indian descent for an eyelash perm session.

  • Conducted the eyelash perm treatment smoothly and ensured client comfort throughout the service.

  Work Process Involved:

  • Opening procedures for spa environment preparation.

  • Crisis response and communication with supervisor during unexpected power failure.

  • Full eyelash perm procedure including setup, application, timing, and post-treatment care.

  Tools / Equipment Used:

  • Aromatherapy candle and water diffuser.

  • Eyelash perming rods, perming lotion, setting cream, tint (if applicable), timer, and cotton tools.

  Relation to Theory / Practical Learned in UMK:

  • HWT30203 Keselamatan dan Kesihatan Pekerjaan – Demonstrated awareness of safety procedures during a power outage.

  • HWS30304 Rawatan Kecantikan – Applied theoretical knowledge to practical eyelash perm treatment.

  • HWS30104 Pengurusan Operasi Spa – Managed spa operations under uncertain conditions and responded appropriately.

  Issues / Challenges:

  • Unexpected power outage affected comfort and service continuity.

  • Lack of air circulation caused difficulty during wait periods.

  Solutions:

  • Maintained communication with supervisor (Puan Aishah) for instructions.

  • Managed time efficiently and returned to spa to ensure customer service could resume smoothly.

• Tasks Performed:

  • Arrived slightly later than usual as Miss Siti had to send her mother in the morning.

  • Swept and mopped the entire floor to ensure a clean and hygienic environment for clients.

  • Played background music to enhance the spa's relaxing atmosphere.

  • Assisted during a haircut and hair coloring session conducted by Puan Aishah.

  • Maintained restroom hygiene by regularly flushing the toilet due to improper usage.

  • Collected a parcel on behalf of A’isyaah Spa.

  • Waited while Puan Aishah completed the client’s hair session and later helped clean up.

  • Cleaned hair coloring tools including mixing bowls, brushes, and hair clips.

  • Performed a full-body massage under the Raya RM99 promotional package, which included both foot and back massage.

  • Cleaned and organized the massage room after the treatment.

  • Conducted an additional floor sweeping session in the salon area to maintain tidiness.

  • Addressed a minor incident: the final client was momentarily unable to exit due to a locked downstairs door. Apologies were extended, and the key was provided promptly by Miss Siti.

  Work Process Involved:

  • Floor cleaning, client service preparation, and massage execution.

  • Salon support tasks (haircut/hair color assistance and cleaning).

  • Customer service and incident management.

  Tools / Equipment Used:

  • Mop, broom, hair coloring tools (mixing bowl, brush, clips), massage oil, aromatherapy candle, towels.

  Relation to Theory / Practical Learned in UMK:

  • HWS40204 Urutan dan Terapi Spa – Practical application of full-body massage techniques.

  • HWS30104 Pengurusan Operasi Spa – Daily spa and salon operations, client management, and facility maintenance.

  • HWS40103 Perhubungan Korporat dalam Sektor Spa – Applied professional communication during service recovery when resolving a customer incident.

  Issues / Challenges:

  • Locked door incident created temporary inconvenience for the client.

  • Improper restroom usage requiring additional cleaning effort.

  Solutions:

  • Apologized to the affected client and resolved the door issue immediately by obtaining the key.

  • Maintained toilet cleanliness through regular flushing and monitoring.

• Tasks Performed:

  • Upon arrival, noted that aromatherapy candles were out of stock, so the usual routine of lighting candles and refilling scented water was omitted.

  • Attended to a customer who opted for the Raya RM99 promotional package, providing an express facial treatment.

  • Adjusted facial pressure based on the client’s feedback for a more tailored experience.

  • Client expressed satisfaction and stated an intention to return for the remaining session included in the promotion.

  • After the session, carried out post-treatment hygiene and organization tasks:

    • Cleaned and sanitized facial tools and equipment.

    • Refilled the facial steamer with clean water.

    • Switched background music to enhance the spa ambiance.

    • Tidied and cleaned the salon area to maintain a professional appearance.

    • Disposed of accumulated waste as part of the spa’s Sunday end-of-week cleaning routine.

  Work Process Involved:

  • Conducted a full express facial procedure according to spa protocol.

  • Implemented responsive service adjustments to meet client comfort levels.

  • Carried out closing sanitation and waste disposal tasks.

  Tools / Equipment Used:

  • Facial steamer, cleanser, exfoliant, toner, facial mask, towels, sanitation supplies.

  Relation to Theory / Practical Learned in UMK:

  • HWS30304 Rawatan Kecantikan – Applied learned skills in facial treatment and post-care hygiene.

  • HWS30104 Pengurusan Operasi Spa – Practiced effective spa workflow, closing routines, and inventory monitoring.

  • HWT20303 Promosi dan Pendidikan Kesihatan – Provided customer service aligned with ongoing promotional strategies.

  Issues / Challenges:

  • Inability to carry out the aromatherapy routine due to candle stock shortage.

  Solutions:

  • Maintained professionalism and client comfort by ensuring a clean and peaceful environment through music and tidiness.

  • Reported stock issue to supervisor for restocking.

• Tasks Performed:

  • Upon arrival, noted that aromatherapy candles were out of stock, so the usual routine of lighting candles and refilling scented water was omitted.

  • Attended to a customer who opted for the Raya RM99 promotional package, providing an express facial treatment.

  • Adjusted facial pressure based on the client’s feedback for a more tailored experience.

  • Client expressed satisfaction and stated an intention to return for the remaining session included in the promotion.

  • After the session, carried out post-treatment hygiene and organization tasks:

    • Cleaned and sanitized facial tools and equipment.

    • Refilled the facial steamer with clean water.

    • Switched background music to enhance the spa ambiance.

    • Tidied and cleaned the salon area to maintain a professional appearance.

    • Disposed of accumulated waste as part of the spa’s Sunday end-of-week cleaning routine.

  Work Process Involved:

  • Conducted a full express facial procedure according to spa protocol.

  • Implemented responsive service adjustments to meet client comfort levels.

  • Carried out closing sanitation and waste disposal tasks.

  Tools / Equipment Used:

  • Facial steamer, cleanser, exfoliant, toner, facial mask, towels, sanitation supplies.

  Relation to Theory / Practical Learned in UMK:

  • HWS30304 Rawatan Kecantikan – Applied learned skills in facial treatment and post-care hygiene.

  • HWS30104 Pengurusan Operasi Spa – Practiced effective spa workflow, closing routines, and inventory monitoring.

  • HWT20303 Promosi dan Pendidikan Kesihatan – Provided customer service aligned with ongoing promotional strategies.

  Issues / Challenges:

  • Inability to carry out the aromatherapy routine due to candle stock shortage.

  Solutions:

  • Maintained professionalism and client comfort by ensuring a clean and peaceful environment through music and tidiness.

  • Reported stock issue to supervisor for restocking.

  Let me know when you’re ready to continue with Day 25 – 14 April 2025 (Monday is a spa holiday) or the next working day!

  Here is your UMK logbook entry for Day 25 – 15 April 2025 (Tuesday):

  Day 25 – 15 April 2025 (Tuesday)

  Tasks Performed:

  • Initiated daily opening procedures: lit candles and refilled aromatherapy water to establish a calm spa ambiance.

  • Swept the staircase area early in the morning to maintain cleanliness before breakfast.

  • Assisted with a partial facial treatment on Miss Siti, handling the cleansing and exfoliation stages.

  • Prepared the salon for incoming clients, maintaining cleanliness and tidiness.

  • Welcomed a walk-in client for hair treatment; ensured the salon remained organized during the session.

  • Captured and submitted a photograph of the business license as instructed by Puan Aishah for administrative purposes.

  • Supervised the spa while Miss Siti left temporarily to fetch her mother.

  • Swept the salon floor after a hair rebonding session to maintain hygiene.

  Work Process Involved:

  • Spa and salon opening setup.

  • Facial treatment steps: cleansing and exfoliation.

  • Client reception and facility maintenance.

  • Handling administrative requests and monitoring the premises independently.

  Tools / Equipment Used:

  • Aromatherapy candle and water bowl.

  • Facial cleanser and exfoliating products.

  • Broom and dustpan.

  • Smartphone (for administrative photography).

  Relation to Theory / Practical Learned in UMK:

  • HWS30304 Rawatan Kecantikan – Supported practical understanding of facial treatments.

  • HWS40103 Perhubungan Korporat dalam Sektor Spa – Practiced professionalism while assisting walk-in clients and handling business documents.

  • HWS30104 Pengurusan Operasi Spa – Gained practical exposure in managing the spa independently and upholding cleanliness standards.

  Issues / Challenges:

  • Partial involvement in facial due to limited time before the next client arrival.

  Solutions:

  • Completed essential steps and coordinated with Miss Siti to ensure a smooth transition in client services.

• Tasks Performed:

  • Lit candles and refilled aromatherapy water upon arrival to set the spa ambiance.

  • Replaced used candles as part of routine upkeep to ensure continuous scent diffusion.

  • Flushed the toilet to maintain hygiene standards in the restroom facilities.

  • During closing, ensured all windows were securely shut to maintain safety and cleanliness.

  • Switched off all electrical outlets and unplugged devices to conserve energy and meet safety protocols.

  • Extinguished aromatherapy candles as part of the standard shutdown procedure.

  Work Process Involved:

  • Spa opening and closing protocols.

  • Daily maintenance and hygiene management.

  • Energy conservation and safety procedures.

  Tools / Equipment Used:

  • Aromatherapy candles and refill bowls.

  • Electrical switches and appliances.

  • Basic cleaning tools.

  Relation to Theory / Practical Learned in UMK:

  • HWT30103 Pengurusan Fasiliti Kesejahteraan – Reinforced understanding of spa facility management and closing procedures.

  • HWT30203 Keselamatan dan Kesihatan Pekerjaan – Applied safety practices in handling spa environment and electrical shutdown.

  Issues / Challenges:

  • No clients were scheduled today, limiting exposure to hands-on client service tasks.

  Solutions:

  • Focused on maintaining hygiene and facility readiness to ensure a professional and inviting environment for upcoming clients.

• Tasks Performed:

  • Lit candles and added water with aromatherapy oil to enhance the spa ambiance.

  • Replaced used candles using a lighter as part of the daily upkeep.

  • Closed windows and turned on the air conditioner to ensure a comfortable indoor environment.

  • Switched on salon lighting and prepared the area for client arrival.

  • Tidied the massage room and swept the area outside the shop entrance to maintain cleanliness.

  • Greeted customers upon arrival to ensure a welcoming atmosphere.

  • Flushed the toilet to uphold hygiene standards.

  • Refilled aromatherapy water as needed throughout the day.

  • Changed background music to spa-specific selections to suit the treatment environment.

  • During closing, switched off and unplugged all electrical devices, closed all windows, and extinguished candles.

  Work Process Involved:

  • Spa opening and ambiance preparation procedures.

  • Customer service and facility readiness.

  • End-of-day closing and safety routines.

  Tools / Equipment Used:

  • Aromatherapy candles and refill containers.

  • Air conditioner, salon lighting, sound system.

  • Broom, mop, and lighter.

  Relation to Theory / Practical Learned in UMK:

  • HWT30103 Pengurusan Fasiliti Kesejahteraan – Applied skills in setting up and maintaining spa facilities for daily operations.

  • HWS40103 Perhubungan Korporat dalam Sektor Spa – Practiced client greeting and spa ambiance management to ensure a pleasant customer experience.

  Issues / Challenges:

  • No major challenges encountered during the day.

  Solutions:

  • Maintained routine procedures efficiently and ensured readiness for client services.

I was on leave due to family matters. The leave was informed in advance and approved by my supervisor.

I was on leave to attend and assist with my cousin sister’s wedding. The leave was approved by my supervisor.

Work Activities:

• Lit aroma candles and refilled water bowls to enhance spa ambiance.

• Cleaned and sanitized the toilet and bathroom area.

• Turned on background music to create a calming environment.

• Assisted in facial treatment by applying a facial mask to Kak Siti.

• Switched off all electrical plugs and devices before closing.

• Closed all windows and extinguished candles before leaving.

Work Process Involved:

• Opening routine: lighting candles → water refill → playing spa music.

• Hygiene tasks: toilet cleaning and disinfection.

• Facial assistance: preparing and applying facial mask.

• Closing routine: turning off power, extinguishing candles, securing windows.

Tools / Equipment Used:

• Aroma candles, water bowls, cleaning tools, facial mask applicator, speaker, disinfectant, electrical plugs.

Relation to Theory / Practical Learned in UMK:

• Related to HWS30104 Pengurusan Operasi Spa – maintaining cleanliness and operational readiness.

• Related to HWS40204 Urutan dan Terapi Spa – practical exposure to facial skincare steps.

• Related to HWT30203 Keselamatan dan Kesihatan Pekerjaan – applying safe procedures during closing.

Issues / Challenges (if any):

• No issues encountered.

Solution (if any):

• Not applicable.

Work Activities:

• Lit candles and refilled aromatic water bowls upon arrival.

• Sanitized hair treatment bowls and tools to maintain hygiene.

• Greeted customers and confirmed their treatment preferences.

• Prepared the salon room for a customer scheduled for a haircut.

• Closed windows, turned on air conditioning, and adjusted lighting.

• Refilled water in the hair steamer and product bottles.

• Selected and prepared peppermint essential oil for spa use.

• Adjusted background music from salon to spa setting according to session.

• Managed laundry by transporting dirty towels.

• Prepared and organized the massage room for treatments.

• Replaced used candles with new ones.

• Collected payments from customers.

• Performed closing routine: extinguished candles, turned off all plugs, closed windows, and arranged foot towels on the shoe rack.

Work Process Involved:

• Opening: aroma and environment setup → tool preparation → room readiness.

• Service: consultation → ambiance control → product management.

• Customer service: payment collection → session coordination.

• Closing: candle extinguishing → securing windows → organizing supplies.

Tools / Equipment Used:

• Aroma candles, peppermint oil, water bowls, hair steamer, salon tools, towel racks, essential oil diffuser, product bottles.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – application of customer flow and service preparation.

• HWS40204 Urutan dan Terapi Spa – understanding ambiance setup and treatment readiness.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – handling tools and closing procedures safely.

Issues / Challenges (if any):

• No issues encountered.

Solution (if any):

• Not applicable.

Work Activities:

• Instructed customer to rinse off scrub in the shower room after body exfoliation.

• Supervised a 30-minute floral bath session, ending earlier if the customer felt cold.

• Ensured customer dried themselves before applying lotion.

• Performed a full-body massage for a different customer.

• Served Haila herbal drink after treatments.

• Assisted customer in proceeding to a hair wash session.

• Cleaned and sanitized the bathtub and massage room after use.

• Swept and tidied the salon room to maintain cleanliness.

Work Process Involved:

• Scrub and bath treatment: post-scrub rinse → floral bath monitoring → lotion preparation.

• Massage: full-body technique application.

• Client transition: guiding from spa to hair wash area.

• Sanitation: disinfecting bathtub and massage area.

• Housekeeping: sweeping and organizing salon space.

Tools / Equipment Used:

• Shower facilities, bathtub, towels, floral bath ingredients, lotion, massage oil, cleaning tools, Haila herbal drink cups.

Relation to Theory / Practical Learned in UMK:

• HWS40204 Urutan dan Terapi Spa – direct practice in full-body massage techniques and post-treatment care.

• HWS30104 Pengurusan Operasi Spa – flow and management of multiple treatments in a day.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – maintaining hygiene standards and safe environment.

Issues / Challenges (if any):

• No major issues reported; minor temperature discomfort during floral bath.

Solution (if any):

• Informed customer that the session could be shortened; adjusted accordingly to ensure comfort.

Work Activities:

• Lit candles and refilled aromatherapy water bowls to establish a calming spa atmosphere.

• Folded and neatly organized clean towels in the storage container.

• Performed a 1-hour foot massage for a customer (Service charge: RM69).

• Conducted a full-body massage session at 3:30 p.m.

• Refilled candle water throughout the day to maintain aroma diffusion.

• Completed closing tasks by switching off power and unplugging electrical devices.

Work Process Involved:

• Spa setup: candle lighting → aroma preparation.

• Treatment services: foot massage → full-body massage.

• Housekeeping: towel folding and organizing.

• End-of-day routine: checking candles → powering down → unplugging.

Tools / Equipment Used:

• Aroma candles, water bowls, towels, massage oil, massage bed, timer, storage container.

Relation to Theory / Practical Learned in UMK:

• HWS40204 Urutan dan Terapi Spa – hands-on practice in foot and body massage techniques.

• HWS30104 Pengurusan Operasi Spa – maintaining service flow, cleanliness, and client comfort.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – safe equipment use and proper shutdown procedure.

Issues / Challenges (if any):

• None encountered.

Solution (if any):

• Not applicable.

Work Activities:

• Began the day by lighting candles and refilling aromatic water bowls.

• Refilled salon water bottles for treatment preparation.

• Attended to a customer for a foot massage followed by an express facial.

• Carried out the full facial procedure:

  1. Cleanser

  2. Scrub

  3. Steam

  4. Extraction

  5. Facial massage

  6. Mask

  7. Toner

• Filled water in the facial steamer before use.

• Cleaned and arranged the spa bed after treatment.

• Performed eyelash perm service for another client.

• Refilled aromatic water and added essential oil to maintain fragrance.

• Took out the trash and cleaned the dustbin.

• Switched off all electrical plugs and appliances, and extinguished candles before leaving.

Work Process Involved:

• Spa setup: ambiance preparation → tool readiness → facial steamer setup.

• Treatment sequence: foot massage → step-by-step facial → eyelash perm.

• Sanitation: spa bed cleaning → trash disposal.

• Closing routine: unplugging devices → extinguishing candles.

Tools / Equipment Used:

• Aroma candles, essential oils, towels, facial steamer, cleanser, scrub, mask, toner, eyelash perm kit, trash bin.

Relation to Theory / Practical Learned in UMK:

• HWS40204 Urutan dan Terapi Spa – applied techniques in foot massage, facial, and eyelash perm.

• HWS30304 Rawatan Kecantikan – practical exposure to facial product use and sequence.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – safe equipment handling and spa cleanliness.

Issues / Challenges (if any):

• None encountered.

Solution (if any):

• Not applicable.

Work Activities:

• Lit candles and refilled aromatic water to create a calm spa ambiance.

• Plugged in and switched on necessary electrical appliances.

• Prepared the salon room: turned on the air-conditioning, closed windows, and switched on lighting.

• Switched off all electrical switches at the end of the day.

• Extinguished candles before leaving.

Work Process Involved:

• Opening: ambiance setup with aroma and lighting.

• Equipment readiness: powering on devices.

• Salon preparation: ensuring air circulation, temperature control, and lighting.

• Closing: turning off all switches and extinguishing candles.

Tools / Equipment Used:

• Aroma candles, water bowls, air-conditioner, lighting system, electrical plugs and switches.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – importance of environmental setup and operational readiness.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – energy-saving and safety procedures during opening and closing.

Issues / Challenges (if any):

• No issues encountered.

Solution (if any):

• Not applicable.

Work Activities:

• Lit candles and refilled aromatic water to create a calming spa atmosphere.

• Filled water in the hair steamer in preparation for hair treatment sessions.

• Replenished spa candles and aroma water throughout the day.

• Cleaned the hair coloring bowl after usage.

• Conducted a foot massage session for a customer.

• Soaked the customer’s feet in salt water for 10 minutes prior to massage.

• Served ginger tea post-massage as part of aftercare routine.

• Cleaned and organized the massage room after treatment.

• Topped up candle water as needed.

• Extinguished all candles and performed end-of-day shutdown before leaving.

Work Process Involved:

• Opening: ambiance setup → water and candle preparation.

• Hair care: equipment prep → post-treatment cleaning.

• Massage flow: foot soak → massage → post-care (ginger tea).

• Closing: room sanitization → candle care → power off.

Tools / Equipment Used:

• Aroma candles, water bowls, salt water for foot soak, towels, hair steamer, coloring bowl, massage oil, ginger tea set.

Relation to Theory / Practical Learned in UMK:

• HWS40204 Urutan dan Terapi Spa – practical experience in foot massage techniques and post-treatment care.

• HWS30104 Pengurusan Operasi Spa – daily operations including room setup, customer service, and hygiene.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – equipment handling, sanitation, and safety during operations.

Issues / Challenges (if any):

• None encountered.

Solution (if any):

• Not applicable.

Note:
Although it was Labour Day, the spa remained open. Puan Aishah allowed staff to choose their own day off. I chose to continue with my duties as usual.

Work Activities:

• Refilled water and lit scented candles with added essential oils to enhance the spa ambiance.

• Performed eyelash perm treatment for a client.

• Swept the salon floor and cleaned salon tools after use.

• Emptied water from the hair steamer at the end of its use.

• Tidied and organized the spa room.

• Delivered Raya RM99 Package Massage, which included:
  • Back massage
  • Foot massage
  • Head massage
  • Eyelash perm

• Cleaned the salon room, swept the floor again, and sanitized equipment after treatments.

Work Process Involved:

• Spa setup: ambiance prep with aroma candles.

• Treatment delivery: multi-service session (massage + eyelash perm).

• Hygiene: post-treatment cleaning → tool disinfection → room organization.

• End-of-day duties: clearing steamer water and floor sweeping.

Tools / Equipment Used:

• Aroma candles, essential oils, massage oil, eyelash perm kit, hair steamer, towels, broom, sanitizer.

Relation to Theory / Practical Learned in UMK:

• HWS40204 Urutan dan Terapi Spa – application of full massage techniques and facial grooming (eyelash perm).

• HWS30104 Pengurusan Operasi Spa – spa package execution and customer service flow.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – maintaining cleanliness and safe use of steamer/tools.

Issues / Challenges (if any):

• None reported.

Solution (if any):

• Not applicable.

Work Activities:

• Plugged in and switched on the main power supply at the start of the day.

• Closed the water tap to prevent unnecessary water usage or leakage.

• Lit scented candles and refilled water bowls with aromatherapy oil to enhance the spa ambiance.

• Played calming background music to create a relaxing environment.

• Cleaned the salon area to maintain hygiene and create a welcoming atmosphere.

• Refilled aromatherapy candle water as needed throughout the day.

• Unplugged all electrical devices and extinguished candles before closing.

Work Process Involved:

• Opening setup: power supply → water control → ambiance preparation.

• Operational readiness: music selection → cleanliness of salon area.

• Maintenance during service hours: monitoring water levels in aroma bowls.

• Closing routine: unplugging devices → extinguishing candles → final checks.

Tools / Equipment Used:

• Aroma candles, essential oils, water bowls, speaker system, electrical plugs, cleaning tools.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – environment preparation and daily spa operation management.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – energy conservation, water safety, and cleanliness protocols.

Issues / Challenges (if any):

• None encountered.

Solution (if any):

• Not applicable.

Work Activities:

• Lit scented candles and refilled water bowls with aromatherapy oil to create a calming environment.

• Detected a live centipede; Kak Siti removed and flushed it down the toilet for hygiene and safety.

• Adjusted background music to suit the spa ambiance.

• Prepared tools and materials needed for the eyelash perm session.

• Arranged the workspace specifically for the eyelash perm service.

• Swept the salon floor to maintain a clean and presentable environment.

• Performed eyelash perm treatment for a customer (Service charge: RM65).

• Extinguished candles and completed end-of-day routines before leaving.

Work Process Involved:

• Ambiance setup: aroma and music adjustment.

• Treatment prep: tool sanitization and workspace arrangement.

• Service delivery: eyelash perm application.

• Cleanliness: floor sweeping and pest management.

• Closing: extinguishing candles and checking the space.

Tools / Equipment Used:

• Aroma candles, essential oils, eyelash perm kit, towels, broom, speaker system.

Relation to Theory / Practical Learned in UMK:

• HWS30304 Rawatan Kecantikan – hands-on practice in eyelash perming.

• HWS30104 Pengurusan Operasi Spa – real-time hygiene response and workspace preparation.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – maintaining safety during pest encounters and sanitation.

Issues / Challenges (if any):

• A live centipede was found in the workspace area.

Solution (if any):

• Kak Siti safely removed and flushed the centipede to maintain a hygienic environment.

Work Activities:

• Lit scented candles and refilled water with aromatherapy oil to create a soothing atmosphere.

• Prepared the workspace and sterilized tools for the eyelash perm service.

• Swept and tidied the salon floor to ensure a clean working environment.

• Performed an eyelash perm treatment with additional tint for a customer (Service charge: RM75; RM65 for perm, RM10 for tint).

• Changed background music from regular tracks to spa-specific music to enhance the treatment environment.

Work Process Involved:

• Ambiance setup: aroma and music adjustment for customer comfort.

• Service prep: eyelash perm station setup and hygiene check.

• Treatment delivery: eyelash perm + tint application.

• Clean-up: salon sweeping post-treatment.

Tools / Equipment Used:

• Aroma candles, essential oils, eyelash perm kit, eyelash tint, towels, broom, speaker system.

Relation to Theory / Practical Learned in UMK:

• HWS30304 Rawatan Kecantikan – application of eyelash perming and tinting techniques.

• HWS30104 Pengurusan Operasi Spa – task coordination, workspace readiness, and customer environment enhancement.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – ensuring hygiene and safe handling of cosmetic products.

Issues / Challenges (if any):

• None reported.

Solution (if any):

• Not applicable.

Work Activities:

• Lit aromatherapy candles and refilled water to create a calm and relaxing spa ambiance.

• No customers attended today.

• Refilled candle water throughout the day as needed to maintain scent diffusion.

• Extinguished candles and completed end-of-day routines before leaving.

Work Process Involved:

• Spa setup: candle and aroma preparation.

• Monitoring ambiance throughout operating hours.

• End-of-day closure routine.

Tools / Equipment Used:

• Aroma candles, essential oils, water bowls.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – maintaining consistent spa environment and readiness despite low footfall.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – importance of safety and cleanliness even without active customer service.

Issues / Challenges (if any):

• No customers present for services.

Solution (if any):

• Maintained cleanliness and ambiance in anticipation of customer attendance on following days.

Work Activities:

• Lit aromatherapy candles and refilled water to create a calming atmosphere.

• Collected required items such as trash bags and limes for spa use.

• Prepared ginger tea for a massage client as part of post-treatment care.

• Cleaned and organized the massage room before the next session.

• Swept the salon floor and cleaned hair tools, including clips and combs.

• Collected customer’s cut hair and packed it into a plastic bag as requested.

• Tidied and arranged the salon area to maintain cleanliness and order.

• Extinguished candles and unplugged electrical appliances before closing.

Work Process Involved:

• Opening setup: aroma and ambiance preparation.

• Supply gathering and drink preparation.

• Client aftercare: ginger tea service.

• Equipment hygiene: cleaning tools and managing hair waste.

• Spa closing routine: unplugging devices and extinguishing candles.

Tools / Equipment Used:

• Aroma candles, essential oils, ginger tea set, broom, hair clips, combs, plastic bags, trash bags.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – organizing workspace and fulfilling client-specific requests.

• HWS40204 Urutan dan Terapi Spa – delivering complete post-massage care experience.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – safe handling of tools and cleanliness practices.

Issues / Challenges (if any):

• None encountered.

Solution (if any):

• Not applicable.

Work Activities:

• Lit aromatherapy candles and refilled water to create a serene spa atmosphere.

• Swept the staircase and salon area to maintain cleanliness and tidiness.

• Collected payment from a customer after their session.

• Switched off and unplugged all electrical appliances at the end of the day.

• Closed all windows to secure the premises.

• Extinguished candles before leaving the spa.

Work Process Involved:

• Opening: ambiance setup with aroma candles and water bowls.

• Housekeeping: sweeping and maintaining overall cleanliness.

• Customer service: handling transaction and payment.

• Closing routine: powering off appliances, securing windows, and extinguishing candles.

Tools / Equipment Used:

• Aroma candles, essential oils, broom, cash/payment system, electrical plugs.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – customer service and facility cleanliness.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – proper handling of closing tasks and safety procedures.

Issues / Challenges (if any):

• None reported.

Solution (if any):

• Not applicable.

Work Activities:

• Lit aromatherapy candles and refilled water to create a soothing environment.

• Retrieved peppermint essential oil in preparation for a massage session.

• Practised facial treatment techniques on Kak Siti.

• Performed a full facial treatment followed by an eyelash perm session for a customer.

Work Process Involved:

• Spa setup: ambiance creation and product preparation.

• Skill development: facial practice on staff member.

• Service execution: facial treatment followed by eyelash perm.

• Product handling: selection and application of peppermint oil for treatment.

Tools / Equipment Used:

• Aroma candles, essential oils (peppermint), facial products (cleanser, scrub, steamer, mask, etc.), eyelash perm kit.

Relation to Theory / Practical Learned in UMK:

• HWS30304 Rawatan Kecantikan – direct application of facial and eyelash perm techniques.

• HWS40204 Urutan dan Terapi Spa – understanding treatment flow and product use.

• HWS30104 Pengurusan Operasi Spa – preparation and coordination of treatments.

Issues / Challenges (if any):

• None encountered.

Solution (if any):

• Not applicable.

Work Activities:

• Lit aromatherapy candles and refilled water to enhance the spa atmosphere.

• Cleaned and organized the spa room to ensure a comfortable and hygienic environment.

• Changed the background music to spa mode to suit the ambiance.

• Switched off all electrical switches and unplugged devices at the end of the day.

• Closed all windows to secure the premises.

• Extinguished candles before leaving.

Work Process Involved:

• Opening setup: candle lighting, aroma prep, and ambiance music adjustment.

• Workspace maintenance: spa room cleaning and organizing.

• Closing procedures: powering off, securing windows, and extinguishing candles.

Tools / Equipment Used:

• Aroma candles, essential oils, speaker system, cleaning tools, electrical switches.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – execution of daily opening and closing routines.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – maintenance of cleanliness and energy safety practices.

Issues / Challenges (if any):

• None encountered.

Solution (if any):

• Not applicable.

Work Activities:

• Lit aromatherapy candles and refilled them with scented water to establish a calming environment.

• Played soothing background music to enhance the spa ambiance.

• Prepared the massage room for customer treatment.

• Attended to a customer who selected the Package Lega Badan, which included:
  • Foot soak with lime and salt (10 minutes)
  • Full-body massage covering:
  – Soles of the feet
  – Calves
  – Thighs
  – Glutes
  – Back
  – Waist
  – Shoulders
  – Basic facial area
  – Arms
  – Abdomen
  – Chest
  – Front shoulders
  – Front thighs
  – Front calves
  – Front feet

• Wrapped the customer’s head and part of the face with a cold towel (under Kak Siti’s guidance).

• Note: Missed a few massage points (head, arms, abdomen, chest), which caused customer dissatisfaction. Apologized and took note for future improvement.

• Prepared tools and materials for eyelash perm service.

• Performed eyelash perm treatment for another customer.

Work Process Involved:

• Ambiance preparation: candles, scent, and music.

• Treatment execution: Package Lega Badan – soaking → full-body massage → cold towel wrap.

• Customer care: handled complaint with apology and noted missed areas for skill improvement.

• Service continuation: eyelash perm treatment setup and application.

Tools / Equipment Used:

• Aroma candles, essential oils, lime, salt, foot soak basin, towels, massage oil, eyelash perm kit, cold towel.

Relation to Theory / Practical Learned in UMK:

• HWS40204 Urutan dan Terapi Spa – practical application of full-body massage techniques and customer comfort handling.

• HWS30104 Pengurusan Operasi Spa – preparing treatment rooms and managing multiple services.

• HWS30304 Rawatan Kecantikan – eyelash perm procedure.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – hygienic use of towels and proper post-treatment clean-up.

Issues / Challenges (if any):

• Missed a few massage areas, resulting in a customer complaint.

Solution (if any):

• Apologized to the customer and reviewed the massage flow to prevent repetition of the mistake.

Work Activities:

• Lit aromatherapy candles and refilled them with scented water to establish a soothing environment.

• Plugged in main switches to begin daily operations.

• Cleaned hair treatment bowls to ensure cleanliness and hygiene.

• Installed garbage bags and cleaned the air-conditioner filter.

• Swept and tidied both the spa and salon areas.

• Cleaned the salon trolley and folded towels for reuse.

• Refilled the hair steamer with clean water from bottles.

• Cleaned hair rollers and silicone eyelash pads.

• Mopped the massage room floor to maintain hygiene.

• Organized both massage and spa rooms for better workflow.

• Changed background music to a calming spa playlist.

• Cleaned and sanitized salon tools and equipment.

• Prepared ginger tea for post-massage customer refreshment.

• Cleaned the bathtub thoroughly.

• Retrieved additional salon supplies for daily use.

• Switched off all appliances, unplugged devices, closed windows, and extinguished candles before leaving.

Work Process Involved:

• Ambiance setup: candles, scent, and music.

• Deep cleaning: hair tools, floors, bathtub, steamer, and air filter.

• Reorganization: restocking, folding, and room arrangement.

• Customer preparation: ginger tea post-treatment setup.

• End-of-day routine: shutdown, unplugging, and securing spa premises.

Tools / Equipment Used:

• Aroma candles, scented oils, towels, broom, mop, water bottles, steamer, hair rollers, eyelash pads, cleaning products, speaker system.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – practical implementation of spa setup, cleaning, and organization.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – sanitation, hygiene, and proper use of cleaning tools.

• HWS40204 Urutan dan Terapi Spa – post-treatment hospitality with ginger tea service.

Issues / Challenges (if any):

• None encountered.

Solution (if any):

• Not applicable.

Work Activities:

• Lit aromatherapy candles and refilled with scented water to create a calming environment.

• Swept the staircase to maintain cleanliness and safety.

• Emptied water from the facial steamer after usage.

• Replaced used candles to ensure a consistent aromatic ambiance.

• Retrieved necessary supplies for daily operations.

• Swept the salon area to maintain tidiness.

• Organized and cleaned the massage room.

• Washed hair coloring bowls to prepare for the next use.

• Turned off all electrical switches, closed windows, and extinguished candles before leaving.

Work Process Involved:

• Ambiance setup: lighting and refilling aroma candles.

• Housekeeping: sweeping, organizing rooms, and cleaning equipment.

• Maintenance: steamer water disposal, candle replacement.

• Closing routine: powering off, securing windows, extinguishing candles.

Tools / Equipment Used:

• Aroma candles, scented water, broom, facial steamer, hair coloring bowls, cleaning cloths.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – managing spa cleanliness, ambiance, and treatment room readiness.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – safe equipment handling and hygiene management.

Issues / Challenges (if any):

• None encountered.

Solution (if any):

• Not applicable.

Work Activities:

• Lit aromatherapy candles and refilled them with scented water to maintain a relaxing environment.

• No customers attended today.

• Refilled aroma water and replaced used candles as needed throughout the day.

• Neatly arranged foot towels on the shoe rack to maintain organization.

• Closed windows, switched off power, unplugged devices, and extinguished candles before leaving.

Work Process Involved:

• Ambiance maintenance: candle lighting, scent diffusion, and towel arrangement.

• Monitoring and replacing aroma items throughout the shift.

• End-of-day routine: securing windows, powering down appliances, and extinguishing candles.

Tools / Equipment Used:

• Aroma candles, essential oils, water bowls, towels, shoe rack.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – maintaining spa atmosphere and readiness even during low-traffic days.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – safe handling of candles, power appliances, and hygienic towel arrangement.

Issues / Challenges (if any):

• No customer attendance.

Solution (if any):

• Maintained cleanliness and order in preparation for the following day.

Work Activities:

• Lit aromatherapy candles and refilled them with scented water to establish a calming spa ambiance.

• Prepared tools and setup for an eyelash perm treatment session.

• Attended to a customer who also requested an eyelash tint (Total service charge: RM75).

• Cleaned the spa room and sanitized silicone eyelash pads after the session.

• Replaced used candles to maintain consistent aroma and atmosphere.

• Prepared ginger tea for a customer after massage treatment.

• Cleaned and organized the massage room following the session.

• Emptied water from the facial steamer and refilled the salon’s water bottles.

• Washed hair tools and equipment to maintain hygiene.

• Swept the salon floor to ensure cleanliness.

• Turned off all switches and unplugged electrical devices.

• Closed windows and extinguished candles before leaving.

Work Process Involved:

• Treatment preparation: eyelash perm and tint setup.

• Hygiene and sanitation: cleaning pads, spa room, and tools.

• Customer care: ginger tea service post-massage.

• Maintenance: steamer water replacement and equipment cleaning.

• Closing routine: power down, candle extinguishing, and securing windows.

Tools / Equipment Used:

• Aroma candles, essential oils, eyelash perm kit, eyelash tint, silicone pads, ginger tea set, facial steamer, hair tools, water bottles.

Relation to Theory / Practical Learned in UMK:

• HWS30304 Rawatan Kecantikan – application of eyelash perm and tint techniques.

• HWS40204 Urutan dan Terapi Spa – post-massage hospitality with herbal drink preparation.

• HWS30104 Pengurusan Operasi Spa – spa preparation, sanitation, and closing duties.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – safe use and cleaning of electrical devices and spa tools.

Issues / Challenges (if any):

• None encountered.

Solution (if any):

• Not applicable.

Work Activities:

• Lit aromatherapy candles and refilled them with scented water to create a calming environment.

• Played background music to enhance the spa and salon ambiance.

• Swept the salon floor to maintain cleanliness.

• Placed a child seat on the main salon chair in preparation for a haircut.

• Assisted Kak Siti by sweeping hair during a child’s haircut.

• Tidied and organized the salon area.

• Prepared the spa bed and sliced lime for a foot soak session.

• Filled the hair steamer with clean water.

• Refilled and replaced aromatherapy candles as needed.

• Delivered Peppermint Head Massage (RM49) treatment:

  1. Applied peppermint oil to palm and guided the customer to inhale deeply (2x, 5 seconds each).

  2. Performed a 30-minute massage sequence:
     – Shoulders, neck, chest (10 minutes)
     – Face massage (5 minutes)
     – Head massage (10 minutes)

  3. Wrapped the customer’s head with a cold towel (5 minutes).

• Performed end-of-day tasks:
  – Switched off all electrical switches
  – Unplugged all equipment
  – Closed all windows
  – Extinguished aromatherapy candles

Work Process Involved:

• Ambiance and room preparation for both salon and spa sessions.

• Child-friendly salon setup and client support during haircut.

• Peppermint massage delivery using guided aromatherapy and structured technique.

• Spa bed and foot soak prep with natural ingredients (lime).

• Daily closing tasks for safety and hygiene.

Tools / Equipment Used:

• Aroma candles, peppermint oil, towels, steamer, salon chair, child seat, sliced lime, water bowls, cold towel, massage oil.

Relation to Theory / Practical Learned in UMK:

• HWS40204 Urutan dan Terapi Spa – peppermint head massage technique and aromatherapy integration.

• HWS30104 Pengurusan Operasi Spa – spa and salon room preparation and closing protocols.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – child safety measures, sanitation, and equipment handling.

Issues / Challenges (if any):

• None encountered.

Solution (if any):

• Not applicable.

Work Activities:

• Lit aromatherapy candles and refilled them with scented water to create a relaxing atmosphere.

• Prepared tools and setup for eyelash perm treatment.

• Cleaned and organized the spa room to ensure a hygienic and professional environment.

• Washed and sanitized silicone eyelash tools.

• Disposed of spa waste properly according to hygiene standards.

• Swept and tidied the salon floor to maintain cleanliness.

• Arranged and cleaned the salon trolley for easy access to tools.

• Refilled salon water bottles for steamer and other use.

• Topped up water and replaced used aromatherapy candles.

• Performed a final sweep of the salon floor at closing.

• Extinguished aromatherapy candles.

• Disposed of salon waste responsibly before leaving.

Work Process Involved:

• Spa and salon environment setup and hygiene maintenance.

• Tool sanitization and safe waste management.

• Eyelash perm preparation process.

• Closing duties including cleaning, candle extinguishing, and waste disposal.

Tools / Equipment Used:

• Aroma candles, essential oils, eyelash perm tools, silicone pads, broom, salon trolley, water bottles, trash bags.

Relation to Theory / Practical Learned in UMK:

• HWS30304 Rawatan Kecantikan – preparation and hygiene in eyelash treatment.

• HWS30104 Pengurusan Operasi Spa – organizing and cleaning treatment areas.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – proper disposal of waste and sanitization of tools.

Issues / Challenges (if any):

• None encountered.

Solution (if any):

• Not applicable.

Work Activities:

• Lit aromatherapy candles and refilled them with scented water to create a tranquil spa atmosphere.

• Swept and cleaned the salon floor to maintain a tidy environment.

• Collected fresh flowers to prepare for the "Puteri" treatment package.

• Changed background music to spa ambiance for a soothing effect.

• Packed used laundry into plastic bags for cleaning and sanitation.

• Cleaned and organized the massage room, including the bathtub and shower area.

• Performed closing procedures by shutting windows, turning off switches, and extinguishing aromatherapy candles.

Work Process Involved:

• Spa preparation and ambiance setup with candles and music.

• Maintenance tasks including cleaning floors, massage room, and wet areas.

• Treatment preparation for floral-based spa services.

• Laundry and waste management.

• End-of-day closing routine.

Tools / Equipment Used:

• Aroma candles, essential oils, broom, mop, plastic laundry bags, fresh flowers, cleaning tools, speaker system.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – cleaning, setup, and preparation for premium spa services.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – sanitation of massage and shower areas.

• HWS40204 Urutan dan Terapi Spa – support in setting up for floral-based treatments.

Issues / Challenges (if any):

• None encountered.

Solution (if any):

• Not applicable.

Work Activities:

• Lit aromatherapy candles and refilled them with scented water to enhance the spa ambiance.

• Prepared the massage room by switching on the air conditioner and lights in advance of customer use.

• Swept the salon floor to maintain a clean and welcoming environment.

• Transported a bag of used laundry to Puan Aishah’s car for external cleaning.

Closing Duties:

• Extinguished all aromatherapy candles.

• Switched off the air conditioner and lights.

• Unplugged all electrical appliances.

• Closed and secured all windows to ensure the spa was properly locked before leaving.

Work Process Involved:

• Ambiance setup and cleanliness maintenance.

• Support task in handling spa laundry.

• End-of-day safety and security procedures.

Tools / Equipment Used:

• Aroma candles, essential oils, broom, air conditioner, lighting system, laundry bag.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – preparation and closing routines of spa treatment rooms.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – handling equipment and maintaining hygiene.

• HWS40204 Urutan dan Terapi Spa – massage room readiness for client use.

Issues / Challenges (if any):

• None encountered.

Solution (if any):

• Not applicable.

Work Activities:

• Lit aromatherapy candles and refilled them with scented water to maintain a calm spa ambiance.

• Switched on the main power supply to begin daily operations.

• Powered on the computer and played soft background music for a soothing environment.

• Refilled the aromatherapy candle water throughout the day as needed.

• Tidied and arranged the salon area to ensure a neat and organized workspace.

Closing Duties:

• Closed all windows securely.

• Turned off all switches and unplugged electrical devices.

• Extinguished all candles before leaving.

Work Process Involved:

• Setup procedures to establish a welcoming and relaxing atmosphere.

• Routine maintenance of salon cleanliness and organization.

• Safe and proper spa closing practices.

Tools / Equipment Used:

• Aroma candles, essential oils, computer system, speaker, cleaning tools.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – opening and closing procedures for spa operation.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – safe handling of electrical equipment and maintaining a clean environment.

Issues / Challenges (if any):

• None encountered.

Solution (if any):

• Not applicable.

Work Activities:

• Lit aromatherapy candles and refilled them with scented water to enhance the spa environment.

• Turned on the computer and played background music to create a calming ambiance.

• Assisted Kak Siti with sweeping the salon floor to maintain cleanliness.

• Prepared tools and materials for an eyelash perm treatment session.

• The eyelash perm session was cancelled by Puan Aishah due to a blackout.

Closing Duties:

• Turned off all switches.

• Unplugged all electrical devices.

• Extinguished aromatherapy candles before leaving.

Work Process Involved:

• Daily setup including ambiance preparation and cleaning.

• Treatment preparation despite unforeseen cancellation.

• Proper shutdown and safety protocol following a power outage.

Tools / Equipment Used:

• Aroma candles, essential oils, eyelash perm tools, broom, computer, speaker system.

Relation to Theory / Practical Learned in UMK:

• HWS30304 Rawatan Kecantikan – knowledge of eyelash perm treatment setup.

• HWS30104 Pengurusan Operasi Spa – readiness and adaptability during unexpected events.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – handling procedures during a blackout and ensuring safe shutdown of electrical systems.

Issues / Challenges (if any):

• Power blackout led to the cancellation of an eyelash perm session.

Solution (if any):

• Session was cancelled for safety; resumed normal duties and performed proper closing tasks.

Work Activities:

• Lit aromatherapy candles and refilled them with scented water to create a relaxing spa environment.

• Folded towels for use in both salon and spa treatments.

• Cleaned and organized the massage room before customer arrival.

• Replaced and topped up scented candles throughout the day.

• Decorated the massage room and prepared a foot soak with salt for a massage customer.

• Prepared tools and materials for the eyelash perm treatment.

• Organized and cleaned the spa room after treatment use.

Client Feedback:

• Customer complimented the results of the eyelash perm.

• Explained aftercare instructions to the customer:
  • Lashes may begin to drop slightly after three days.
  • Touch-up is available on the fourth day if needed.
  • Results may last up to three months.
  • Recommended gently removing any glue residue and avoiding rubbing the lashes.

Closing Duties:

• Turned off all switches.

• Unplugged electrical devices.

• Extinguished all aromatherapy candles before leaving.

Work Process Involved:

• Preparation and maintenance of spa and massage areas.

• Eyelash perm delivery and post-treatment customer care.

• Professional explanation of aftercare procedures to support treatment results.

• Safe and hygienic spa closing routines.

Tools / Equipment Used:

• Aroma candles, essential oils, towels, foot soak materials (salt), eyelash perm tools, spa room supplies.

Relation to Theory / Practical Learned in UMK:

• HWS30304 Rawatan Kecantikan – practical application of eyelash perming and client guidance.

• HWS40204 Urutan dan Terapi Spa – foot soak and massage room preparation.

• HWT20303 Promosi dan Pendidikan Kesihatan – delivering effective and informative aftercare instructions.

• HWS30104 Pengurusan Operasi Spa – handling of spa setup and customer care workflow.

Issues / Challenges (if any):

• None encountered.

Solution (if any):

• Not applicable.

Work Activities:

• Opened the salon independently as Kak Siti was on leave.

• Switched on the front lights and placed the floor mat at the entrance to welcome customers.

• Lit an aromatherapy candle and added scented water to enhance the spa environment.

• Turned on the power switch, computer, and played background music to create a relaxing atmosphere.

• Opened the windows in both the salon and pantry; turned on the pantry switch.

• Replaced a used candle with a new one for continued fragrance and ambiance.

• Prepared the salon room by turning on the air conditioning and closing the windows to maintain temperature.

• Emptied and cleaned the trash bins to maintain hygiene.

• Swept the salon floor and took out the garbage for disposal.

Closing Duties:

• Turned off all switches and unplugged electrical devices.

• Closed all windows securely.

• Extinguished the aromatherapy candle.

• Cleaned and closed the salon properly.

• Granted early dismissal by Puan Aishah (left at 5:00 PM instead of the usual 5:30 PM).

Work Process Involved:

• Independent spa opening and preparation.

• Maintaining cleanliness and ambiance of the salon.

• Responsible handling of end-of-day routines in absence of the main staff.

Tools / Equipment Used:

• Aroma candles, essential oils, floor mat, broom, trash bins, computer, air conditioner.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – opening and closing procedures, managing salon in staff absence.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – proper disposal of waste and safe use of electrical appliances.

• HWS40103 Perhubungan Korporat dalam Sektor Spa – taking initiative and responsibility when working independently.

Issues / Challenges (if any):

• No staff present to assist; required self-management.

Solution (if any):

• Performed all tasks independently and followed standard procedures with permission from Puan Aishah.

Work Activities:

• Arrived before 9:30 AM to be eligible for Kak Siti’s attendance allowance.

• Immediately turned on power switches and opened the windows to prepare the space.

• Lit aromatherapy candle and added scented water to create a relaxing environment.

• Mopped the spa room floor to remove residual massage oil and ensure safety.

• Swept the floor area to maintain cleanliness.

• Took fresh limes from Puan Aishah for a customer's foot soak preparation.

• Prepared tools and materials for two scheduled eyelash perm treatments.

• Successfully completed the eyelash perm for the first customer.

• The second customer’s lashes did not curl properly; she was advised to return on Friday for a touch-up session to be handled by Kak Siti.

Work Process Involved:

• Opening procedures and ambiance preparation.

• Hygiene maintenance including mopping and sweeping.

• Eyelash perm setup, execution, and customer handling.

• Communicating follow-up care and managing customer expectations.

Tools / Equipment Used:

• Aroma candle, essential oils, mop, broom, lime, eyelash perm tools, treatment chair.

Relation to Theory / Practical Learned in UMK:

• HWS30304 Rawatan Kecantikan – practical execution of eyelash perm and handling different lash types.

• HWT20303 Promosi dan Pendidikan Kesihatan – communication with client regarding follow-up care.

• HWS30104 Pengurusan Operasi Spa – maintaining cleanliness and preparation of spa areas.

Issues / Challenges (if any):

• One eyelash perm treatment was unsuccessful due to lashes not curling as expected.

Solution (if any):

• Customer was informed and scheduled for a free touch-up session with Kak Siti on Friday.

Work Activities:

• Arrived and immediately lit the aromatherapy candle to establish a calming ambiance.

• Replaced a used candle with a new one to ensure consistent fragrance throughout the day.

• Cleaned and organized the salon room to maintain a professional and welcoming appearance.

• Swept the salon floor to uphold hygiene and tidiness standards.

Closing Duties:

• Extinguished the aromatherapy candle before leaving.

• Closed the salon window securely.

• Switched off all power switches as part of the daily shutdown routine.

Work Process Involved:

• Daily spa preparation and maintenance.

• General salon cleanliness and workspace organization.

• Routine end-of-day closing procedures.

Tools / Equipment Used:

• Aroma candles, scented water, broom, cleaning cloths.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – maintaining spa cleanliness and customer-ready conditions.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – ensuring a safe and orderly spa environment through proper closing procedures.

Issues / Challenges (if any):

• None encountered.

Solution (if any):

• Not applicable.

Work Activities:

• Arrived and immediately lit the aromatherapy candle; added scented water for ambiance.

• Welcomed the customer upon arrival with polite and professional communication.

• Swept the salon floor to ensure a clean and tidy environment.

• Emptied and refilled the facial steamer bottle.

• Switched background music from spa to salon playlist to suit the customer’s treatment.

• Refilled the steamer and salon water bottles.

• Cleaned hair sectioning clips to maintain hygiene.

• Served warm water to a customer upon request.

• Collected supplies from Puan Aishah, including hair dye, clean towels, ginger tea, soap, and packing boxes (for future relocation).

• Washed the hair coloring bowl after use.

• Arranged salon towels neatly for easy access.

• Refilled and replaced aromatherapy candle water throughout the day.

• Swept hair debris from the floor and repeated full salon floor cleaning before closing.

• Turned off the air-conditioning and all power switches at the end of the day.

• Opened salon windows to ventilate the space.

• Moved to the new spa location only after confirming that water and electricity were available.

• Cut lime slices for the customer's "Me Time" foot soak session.

• Refilled and replaced aromatherapy candle water again for a refreshed ambiance.

• Went out briefly to purchase gloves while the customer was soaking their feet.

• Performed a massage treatment following the foot soak session.

Work Process Involved:

• Comprehensive daily operations including customer service, treatment preparation, hygiene practices, and inventory handling.

• Support in relocation logistics and spa transition.

• Execution of full spa treatment including foot soak and massage service.

Tools / Equipment Used:

• Aromatherapy candles, steamer, cleaning supplies, towels, foot soak bowl, lime, massage oil, salon water bottles, hair dye, clips, gloves.

Relation to Theory / Practical Learned in UMK:

• HWS40204 Urutan dan Terapi Spa – hands-on experience in performing massage therapy.

• HWS30104 Pengurusan Operasi Spa – maintaining smooth spa operation and supporting relocation activities.

• HWT20303 Promosi dan Pendidikan Kesihatan – ensuring customer comfort and delivering appropriate service etiquette.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – cleanliness and equipment maintenance practices.

Issues / Challenges (if any):

• Short supply of gloves before massage session.

Solution (if any):

• Went out to purchase gloves while customer was in foot soak stage, ensuring service continuity.

Work Activities:

• Cleaned the massage room, which had been left unattended the previous day due to late closing.

• Upon arrival, lit the aromatherapy candle and added water infused with essential oil.

• Prepared the salon room by turning on the air conditioner, closing the windows, and emptying the facial steamer bottle.

• Refilled the candle water to maintain a consistent relaxing ambiance.

• Prepared ginger tea to serve the customer after their massage session.

• Organized and tidied the massage room for the next treatment.

• Assisted in preparing tools and materials for upcoming eyelash perm procedures.

• Cleaned and arranged the salon area to maintain tidiness.

• Placed foot mats neatly on the shoe rack.

• Turned off the air conditioner after treatment use and swept the salon floor.

• Emptied water from the steamer bottle and organized the salon trolley.

• Refilled the facial steamer with clean water using bottled water from the salon.

• Cleaned hair sectioning clips for reuse.

• Replaced the aromatherapy candle and refilled it with fresh scented water.

• Closed all windows and switched off the main power supply.

• Extinguished the candle before leaving the premises.

Work Process Involved:

• Spa and salon setup, maintenance, and cleaning.

• Beverage preparation and post-treatment service.

• Equipment readiness and treatment tool sterilization.

• End-of-day organization and safe closure procedures.

Tools / Equipment Used:

• Aromatherapy candle, essential oils, steamer, towels, cleaning tools, ginger tea set, hair clips, salon trolley, foot mats.

Relation to Theory / Practical Learned in UMK:

• HWS40204 Urutan dan Terapi Spa – post-treatment beverage service and massage room readiness.

• HWS30304 Rawatan Kecantikan – eyelash perm preparation and tool sanitization.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – hygiene and safety procedures in spa operations.

• HWS30104 Pengurusan Operasi Spa – effective spa room and customer area management.

Issues / Challenges (if any):

• Massage room was left uncleaned the previous day due to a late closing time.

Solution (if any):

• Cleaned and reorganized the massage room first thing in the morning before attending to other tasks.

Work Activities:

• Lit aromatherapy candle and refilled it with water and essential oil upon arrival to set a relaxing ambiance.

• Prepared a foot soak session for the massage customer and arranged the massage room accordingly.

• Wore gloves and a mask during treatments due to eczema on hands, ensuring both hygiene and personal safety.

• Performed two massage sessions:
  • One “Lega Badan” full body massage
  • One “Foot Relief” massage

• Received positive feedback from both clients; one customer, Mariani, provided a tip in appreciation.

• Served post-massage drinks (ginger tea or warm water) as part of the spa’s customer care.

• Cleaned and sanitized the massage room and sink area after each session.

• Washed and disinfected the toilet area to maintain hygiene.

• Organized and tidied the overall salon space.

• Topped up water in the aromatherapy candle throughout the day.

• Swept the salon floor to ensure cleanliness.

• Turned off and unplugged all electrical switches and closed all windows before leaving the spa.

Work Process Involved:

• Full cycle of massage treatment including preparation, service, and cleaning.

• Practiced proper hygiene protocols while managing personal health condition.

• Customer service, spa environment management, and cleanliness routines.

Tools / Equipment Used:

• Aromatherapy candle, massage oil, gloves, face mask, ginger tea set, foot soak supplies, towels, disinfectant, cleaning tools.

Relation to Theory / Practical Learned in UMK:

• HWS40204 Urutan dan Terapi Spa – hands-on massage practice including Lega Badan and Foot Relief techniques.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – use of personal protective equipment (PPE) for safety and hygiene.

• HWS30104 Pengurusan Operasi Spa – maintaining client satisfaction, spa hygiene, and proper workflow.

• HWT20303 Promosi dan Pendidikan Kesihatan – educating clients through post-treatment practices and professionalism.

Issues / Challenges (if any):

• Minor challenge due to eczema flare-up on hands.

Solution (if any):

• Wore gloves and a mask to protect skin and ensure client comfort during treatments.

Work Activities:

• Lit aromatherapy candles and added scented water upon arrival to enhance the spa ambiance.

• Swept the staircase area to maintain overall cleanliness and safety.

• Played background music to create a calm and welcoming atmosphere.

• Organized and cleaned the salon room in preparation for customer services.

• Prepared tools and materials for an eyelash perm procedure.

• Replaced and refilled candle water throughout the day to maintain consistent aroma.

• Attended to a customer who requested eyelash perm with tinting (Service fee: RM65 + RM10).

• Refreshed water in all candle holders as part of upkeep.

• Disposed of spa and salon trash properly to maintain hygiene.

Closing Duties:

• Turned off all switches and unplugged electrical items.

• Closed all windows securely before leaving.

Work Process Involved:

• Spa and salon preparation, treatment delivery, and hygiene maintenance.

• Execution of beauty services involving lash tint and perm.

• End-of-day operational closure routines.

Tools / Equipment Used:

• Aromatherapy candles, essential oils, broom, eyelash perm kit, tinting materials, towel, trash bags, background music system.

Relation to Theory / Practical Learned in UMK:

• HWS30304 Rawatan Kecantikan – eyelash perming and tinting procedures.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – sanitation practices and waste disposal.

• HWS30104 Pengurusan Operasi Spa – managing spa ambiance and customer experience.

Issues / Challenges (if any):

• None reported.

Solution (if any):

• Not applicable.

Work Activities:

• Lit aromatherapy candles and added scented water upon arrival to enhance the spa ambiance.

• Played background music to create a calm and relaxing environment.

• Welcomed a walk-in customer who requested a basic haircut.

• Refilled salon bottles with clean water to ensure readiness for treatments.

• Prepared the massage room for the next client session.

• Made and served ginger tea as a post-massage refreshment.

• Cleaned and organized the massage room after use.

• Prepared tools and materials for a facial session.

• Performed a facial treatment for a customer.

• Cleaned and arranged the spa room following the facial procedure.

Closing Duties:

• Turned off all electrical switches.

• Unplugged electrical appliances as part of the shutdown routine.

Work Process Involved:

• Customer handling, service delivery (haircut, facial, and massage support), and post-treatment hygiene.

• Spa ambiance management and cleanliness practices.

Tools / Equipment Used:

• Aromatherapy candles, background music system, haircut tools, facial equipment, towels, ginger tea set, massage bed.

Relation to Theory / Practical Learned in UMK:

• HWS30304 Rawatan Kecantikan – application of facial treatment procedures.

• HWS30104 Pengurusan Operasi Spa – organizing client sessions and room readiness.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – hygiene protocols and equipment maintenance.

Issues / Challenges (if any):

• None reported.

Solution (if any):

• Not applicable.

Work Activities:

• Lit aromatherapy candle and added water with essential oils upon arrival to create a calm and inviting ambiance.

• Prepared tools and materials for an eyelash perm session, although the procedure was later assigned to Kak Siti.

• Changed salon background music to maintain a relaxing environment throughout the day.

• Refilled water in the aromatherapy candle to ensure continuous scent diffusion.

• Set up the workspace for a facial treatment session.

• Performed a normal facial procedure, which included:
  • Cleansing
  • Scrubbing
  • Steaming (with facial steamer)
  • Mask application

• Cleaned and organized the spa treatment room after the session.

• Tidied the salon area, including:
  • Refilling salon steamer using clean water bottles
  • Sweeping the salon floor for hygiene upkeep

Closing Duties:

• Extinguished the aromatherapy candle as part of end-of-day procedures.

Work Process Involved:

• Facial treatment service, spa setup and breakdown, salon maintenance, and aromatherapy upkeep.

Tools / Equipment Used:

• Aromatherapy candle, essential oils, facial steamer, facial treatment kit (cleanser, scrub, mask), towels, broom, water bottles.

Relation to Theory / Practical Learned in UMK:

• HWS30304 Rawatan Kecantikan – practical execution of full facial treatment procedure.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – hygiene and sanitation of treatment areas and tools.

• HWS30104 Pengurusan Operasi Spa – client space setup, treatment delivery, and end-of-day spa management.

Issues / Challenges (if any):

• None encountered.

Solution (if any):

• Not applicable.

Work Activities:

• Retrieved cleaning supplies upon arrival to begin full cleaning duties at the new spa location.

• Learned how to update appointment statuses and payment methods (cash/transfer) using the Setmore system, enhancing digital management skills.

• Followed specific dress code instructions from Puan Aishah (t-shirt and track pants) to accommodate store cleaning activities.

• Swept and mopped the floors of the new spa premises to prepare for relocation.

• Accidentally slipped and fell while cleaning the staircase; experienced minor physical discomfort.

• Took a short rest before resuming and successfully completed the mopping task.

Work Process Involved:

• Spa relocation and preparation through deep cleaning.

• Practical application of digital client management system (Setmore).

• Adhering to safety measures and dress code while performing labor-intensive tasks.

Tools / Equipment Used:

• Broom, mop, bucket, cleaning cloths, Setmore scheduling system (PC/mobile interface).

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – exposure to spa opening procedures and digital appointment systems.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – real-world scenario highlighting safety concerns during physical tasks.

• HWS30203 Pembangunan Strategik Spa – insight into spa relocation logistics and setup preparation.

Issues / Challenges (if any):

• Slipped on wet stairs during cleaning and experienced mild pain.

Solution (if any):

• Took a short rest and resumed work safely, with greater caution.

Work Activities:

• Lit the aromatherapy candle and added water with essential oil upon arrival to create a soothing environment.

• Turned off a running water tap that had been left unattended to prevent unnecessary water wastage.

• Attended to one client for a facial treatment.

• Cleaned and tidied the spa treatment area after the session to maintain hygiene.

• Packed and organized spa equipment and supplies in preparation for relocation to the new premises.

• Prepared and served ginger tea as a post-treatment refreshment for a massage client.

• Assisted in loading packed spa items into Puan Aishah’s car for transfer to the new location.

• Traveled to the new spa location, where the floor was mopped upon arrival.

• Dismissed early at 4:30 p.m. as per instruction.

Work Process Involved:

• Facial treatment service, spa post-treatment cleaning, relocation logistics.

• Customer care and beverage preparation.

• Spa setup in a new location and physical task handling.

Tools / Equipment Used:

• Aromatherapy candle, essential oils, facial tools, ginger tea set, cleaning materials, boxes for packing.

Relation to Theory / Practical Learned in UMK:

• HWS30304 Rawatan Kecantikan – facial treatment execution and hygiene routines.

• HWS30104 Pengurusan Operasi Spa – spa relocation management and operational duties.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – water conservation and safe workspace practices.

Issues / Challenges (if any):

• None reported.

Solution (if any):

• Not applicable.

Title: Hari Raya Aidiladha Holiday Leave and Temporary Spa Closure

Note:

• In conjunction with the Hari Raya Aidiladha celebration and relocation of A’isyaah Salon & Spa from Bukit Baru to Bukit Piatu Mutiara, the spa was officially closed to customers from 6 to 10 June 2025.

• However, I was granted a three-day holiday leave from 7 to 9 June 2025 (Saturday to Monday) with approval from Puan Aishah.

• During this period, no work was performed and I was not required to report for duty.

• The leave allowed staff, including interns, to observe the festive occasion with family before returning for relocation and reopening preparations.

Remarks:
This break was aligned with standard business practice for festive closure and provided a valuable balance between work obligations and cultural observance.

Tasks Performed:

• Reported to the new A’isyaah Spa location at Bukit Piatu Mutiara for cleaning and setup tasks.

• Unpacked spa items including towels, essential oils, candles, and salon equipment.

• Swept and mopped both the spa and salon areas to prepare for reopening.

• Cleaned and arranged the massage room, spa bed, and treatment trolley.

• Organized hair tools and products on shelves and workstations.

• Installed garbage bags, arranged clean towels, and set up the aromatherapy station.

• Disposed of relocation waste (e.g. empty boxes, used wrappers).

• Checked and cleaned the bathroom and customer service area.

Work Process Involved:

• Pre-operational setup during spa relocation.

• Spa hygiene and floor planning.

• Inventory unpacking and workstation arrangement.

Tools / Equipment Used:

• Mop, broom, microfiber cloths, disinfectants, trash bags, storage containers, spa supplies.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – operational setup and environment management.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – compliance with hygiene and safety standards.

• HWS30203 Pembangunan Strategik Spa – involvement in strategic relocation and service readiness.

Issues / Challenges (if any):

• Initial clutter due to unpacking all items at once.

Solution (if any):

• Sorted and arranged items in batches, using labeled boxes for better organization.

Tasks Performed:

• Reported to the new A’isyaah Spa location as scheduled.

• Wore casual attire for physical work as instructed by Puan Aishah.

• Moved the spa bed into the designated room (surau area) and covered it with fabric to hide torn sections.

• Cleaned and organized the pantry, including wiping surfaces and arranging utensils.

• Arranged facial products at the facial counter/sink area in the living space.

• Installed curtain hooks and hung white curtains as directed.

• Placed decorative white flower pots at:

  • Middle staircase (behind shoe rack)

  • Near lower grill entrance

• Swept and mopped entire premises, including massage room, salon area, and front entrance.

• Cleared visible dust from massage room sofa and corners.

• Set up spa supplies and tools in appropriate locations.

• Lit and placed aromatherapy candles at:

  • Staircase

  • Massage room

• Monitored water meter and pipe system near shampoo bed based on Puan Aishah’s instructions.

  • Ensured safety in case of leakage; kept phone ready for communication.

  • Adjusted water pressure by partially opening valve.

• Verified and adjusted water control knobs at:

  • Massage room bathroom

  • Squatting toilet

  • Below staircase

• Reminded to bring in the outdoor plant near staircase every evening to prevent theft.

Work Process Involved:

• Spa and salon premises setup post-relocation.

• Cleaning, organizing, safety checking, and minor interior setup.

Tools / Equipment Used:

• Broom, mop, curtain hooks, cloth covers, aromatherapy candles, skincare products.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – arranging facilities for client comfort and functionality.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – awareness of water system, hygiene, and safe environment preparation.

• HWS30203 Pembangunan Strategik Spa – involvement in spa layout planning and setup strategy.

Issues / Challenges (if any):

• Concern over water pipe pressure and safety during system testing.

Solution (if any):

• Followed boss's safety checklist: adjusted pressure, stayed alert near water valve, and ensured standby communication.

Tasks Performed:

• Reported for duty as spa and salon officially reopened at the new Bukit Piatu location.

• Rearranged furniture in the foot soak area as instructed.

• Swept and mopped the staircase, salon, and entire spa premises for cleanliness and hygiene.

• Dusted and repositioned floor mats:

  • Black mat placed in front of flower pot at middle staircase.

  • White mat brought upstairs.

• Cleaned and emptied salon trash bins.

• Took inventory and created a shopping list of needed supplies:

  • Mini trash bags

  • Broom and dustpan

  • New bell set

  • Marker pen

  • Batteries (for air-conditioner remote)

  • Hair tonic (scalp treatment)

  • Facial cleanser

• Located the “Salon Muslimah” bunting and updated Puan Aishah.

• Cleaned the pantry toilet, ensuring no trash or sand entered the drainage outlet.

• Welcomed a technician who came to measure the spa door as part of renovation and setup.

• Assisted with access and guidance during the measurement process.

Work Process Involved:

• Spa setup and reopening operations.

• Cleaning, inventory management, and vendor coordination.

Tools / Equipment Used:

• Broom, mop, dustpan, aromatherapy candles, cleaning supplies.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – daily operations, cleanliness, and layout organization.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – hygiene practices and safe waste disposal.

• HWS30203 Pembangunan Strategik Spa – collaboration with technician to support spa renovation and setup tasks.

Issues / Challenges (if any):

• None significant, minor coordination needed during the technician’s visit.

Solution (if any):

• Maintained clear communication and ensured working space was accessible for technician without disrupting other tasks.

Tasks Performed:

• Arrived at the new spa location and lit the aromatherapy candle, placing it at the staircase to create a welcoming ambiance.

• Mopped the entire spa and salon floor to ensure cleanliness and hygiene for operational use.

• Cleaned the toilet area thoroughly to maintain customer sanitation standards.

• Folded clean towels and organized them neatly in the trolley and drawer for easy access.

• Arranged salon aprons in an orderly manner.

• Extinguished aromatherapy candle water at the end of the day.

• Brought the decorative flower pot inside the spa before closing as part of daily closing protocol.

Work Process Involved:

• Spa hygiene maintenance, linen management, and interior organization.

Tools / Equipment Used:

• Mop, cleaning solution, aromatherapy candle, towel trolley, drawer, apron rack.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – maintaining spa hygiene, linen handling, and organizing staff uniforms.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – proper cleaning techniques and maintaining safe and sanitary conditions.

Issues / Challenges (if any):

• None reported.

Solution (if any):

• Not applicable.

Tasks Performed:

• Prepared tools and materials for two eyelash perm treatments.

• One customer requested add-on tint service (additional RM10).

• Carried out eyelash perm service for 2 customers, including tint for one of them.

• Performed a Lega Badan massage package for one client, which involved full-body massage.

• Experienced high physical exertion during the massage due to warm environment (only one functioning air conditioner).

• Before closing, completed the following duties:

  • Closed the pantry window.

  • Turned off light switches and aromatherapy candles (inside spa and at staircase).

  • Brought in the flower pot from outside to prevent theft or damage.

Work Process Involved:

• Beauty service (eyelash perm and tint), full-body massage, and daily opening/closing procedures.

Tools / Equipment Used:

• Eyelash perm kit, tint, massage oil, towels, aromatherapy candles, cleaning tools.

Relation to Theory / Practical Learned in UMK:

• HWS40204 Urutan dan Terapi Spa – application of full-body massage techniques.

• HWS30304 Rawatan Kecantikan – execution of eyelash perm and tinting treatment.

• HWS30104 Pengurusan Operasi Spa – managing tools, setup, and closing tasks under real working conditions.

Issues / Challenges (if any):

• Limited air conditioning made massage treatment physically more challenging due to excessive heat and perspiration.

Solution (if any):

• Took necessary breaks between tasks and ensured proper hydration to avoid fatigue. Informed supervisor about the air conditioning issue.

Tasks Performed:

• Placed the decorative flower pot outside the spa entrance.

• Lit the aromatherapy candle to enhance the spa’s ambiance.

• Opened the front door to welcome the customer.

• Swept the salon floor to maintain cleanliness.

• Filled water into the hair steamer in preparation for upcoming treatments.

• Emptied and cleaned the steamer water bottle after use.

• Disposed of salon trash properly to maintain hygiene.

• Brought the flower pot inside the spa at closing time to avoid potential theft or weather damage.

Work Process Involved:

• Spa opening setup, salon area cleanliness, and basic equipment maintenance.

Tools / Equipment Used:

• Aromatherapy candle, broom, hair steamer, trash bin, water bottle.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – maintaining spa environment and performing routine opening and closing procedures.

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – proper waste disposal and safe handling of hot equipment (steamer).

Issues / Challenges (if any):

• No major issues reported.

Solution (if any):

• Not applicable.

Tasks Performed:

• Arrived and lit the aromatherapy candle, placing it at the staircase to create a welcoming ambiance.

• Welcomed a technician who visited again to measure the door as part of the ongoing renovation process.

• Extinguished the aromatherapy candle at the end of the day.

• Brought the flower pot inside the premises before closing to protect it from theft or weather damage.

Work Process Involved:

• Daily opening and closing routines, customer space preparation, technician support during spa setup.

Tools / Equipment Used:

• Aromatherapy candle, measuring tape (used by technician), flower pot.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – maintaining spa ambiance and managing vendor coordination.

• HWS30203 Pembangunan Strategik Spa – understanding the role of infrastructure setup and minor renovations in service preparation.

Issues / Challenges (if any):

• None reported.

Solution (if any):

• Not applicable.

Tasks Performed:

• Placed the flower pot under the air conditioner unit to collect dripping water and prevent floor wetness.

• Lit aromatherapy candle at the staircase to enhance the spa ambiance.

• Turned on lights in the living room area to prepare for operations.

• Tidied up the window area beside the bathtub.

• Soothed Puan Aishah’s child, who was crying, by playing Didi & Friends video for comfort.

• Removed curtains for cleaning purposes.

• Refilled aromatherapy candle water with essential oil.

• Folded clean towels and stored them in the trolley and drawer.

• Emptied the used water bottle from the hair steamer.

• Refilled the hair steamer with clean water using designated salon water bottles.

Work Process Involved:

• Spa setup, child-friendly customer environment management, cleanliness maintenance, and equipment care.

Tools / Equipment Used:

• Aromatherapy candle, towels, curtains, hair steamer, salon water bottles, flower pot.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – handling daily spa operations and managing spa ambiance.

• HWT30103 Pengurusan Fasiliti Kesejahteraan – attending to facility issues (aircond dripping, steamer maintenance).

• HWS40103 Perhubungan Korporat dalam Sektor Spa – customer and child engagement through empathetic service behavior.

Issues / Challenges (if any):

• Child disturbance during operating hours.

Solution (if any):

• Calmed the child using appropriate digital content, ensuring a peaceful spa environment.

Tasks Performed:

• Arrived and lit the aromatherapy candle, placing it at the staircase to enhance the spa ambiance.

• Played spa background music to create a relaxing environment for customers.

• Prepared ginger tea to be served as a post-treatment drink for a massage customer.

• Extinguished the aromatherapy candle at closing.

• Brought the potted plant inside the spa for safekeeping after business hours.

Work Process Involved:

• Opening and closing procedures, customer care, and maintaining a soothing spa atmosphere.

Tools / Equipment Used:

• Aromatherapy candle, audio system, kettle, tea ingredients, potted plant.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – performing daily spa preparation and customer service tasks.

• HWT20303 Promosi dan Pendidikan Kesihatan – understanding the use of herbal drinks like ginger tea in wellness practices.

Issues / Challenges (if any):

• None reported.

Solution (if any):

• Not applicable.

Tasks Performed:

• Lit aromatherapy candle at the staircase to establish a welcoming atmosphere.

• Swept the staircase area to ensure cleanliness.

• Emptied the steamer bottle to prepare for the next use.

• Assisted and observed Coway technician during installation of new water filter unit at approximately 10:30–11:00 a.m.

• Took note of the Coway filter usage instructions:

  • Hot water ready in 30 minutes (red light).

  • Cold water ready in 1 hour (blue light).

  • Use upper outlet only on both the hot/cold and sink pipe systems.

• Practised eyelash perm technique on Kak Siti under supervision, as requested by Puan Aishah.

• Verified Coway unit lights: both red and blue lights were functioning.

• Closing duties included:

  • Closed windows.

  • Turned on the signboard switch.

  • Turned off Coway unit switch.

  • Extinguished aromatherapy candle.

  • Brought flower pot inside the premises.

Work Process Involved:

• Opening procedures, assisting with new equipment setup, and practical training in eyelash perm.

Tools / Equipment Used:

• Aromatherapy candle, steamer bottle, Coway water dispenser, eyelash perm tools.

Relation to Theory / Practical Learned in UMK:

• HWS40103 Perhubungan Korporat dalam Sektor Spa – coordinating with external service providers.

• HWS30304 Rawatan Kecantikan – eyelash perm practice under supervision.

• HWT30103 Pengurusan Fasiliti Kesejahteraan – managing spa facility equipment (e.g., Coway unit).

Issues / Challenges (if any):

• Required clear understanding of Coway system usage.

Solution (if any):

• Technician provided full instructions; noted for future reference and shared with staff.

Tasks Performed:

• Switched on the lights and lit aromatherapy candle to begin the day.

• Handled multiple treatments, including:

  • Full body massage – 1 customer (1 hour).

  • “Me Time” Peppermint Head Massage – 1 customer (30 minutes).

  • Express Me Time – 2 customers.

  • Eyelash perm – 1 customer (with minor issue; lashes didn’t curl fully).

• Assisted customer from Singapore (family):

  • Performed head massage and full-body massage for the mother and daughter.

  • Mother requested strong pressure massage; advised to request Kak Siti, but proceeded to handle the massage due to scheduling conflict.

• Afternoon session included full body massage for another customer from the same Singapore family.

• Requested eyelash perm customer to return in four days for a touch-up due to incomplete lash curling.

• Disposed of salon waste and performed closing tasks before early dismissal.

• Note: Puan Aishah and Kak Siti continued hair treatment services with other customers while I left earlier as permitted.

Work Process Involved:

• Performing various spa services including massage and eyelash perm, managing client expectations, and early-stage customer communication.

Tools / Equipment Used:

• Aromatherapy candles, peppermint oil, massage oil, eyelash perm kit.

Relation to Theory / Practical Learned in UMK:

• HWS40204 Urutan dan Terapi Spa – applied full-body massage and peppermint head massage techniques.

• HWS30304 Rawatan Kecantikan – performed eyelash perm and managed customer feedback.

• HWS40103 Perhubungan Korporat dalam Sektor Spa – customer handling and response, especially with international clients.

Issues / Challenges (if any):

• Eyelash perm result was not fully achieved.

• Client preferred strong pressure massage, but Kak Siti was unavailable.

Solution (if any):

• Client advised to return in four days for eyelash touch-up.

• Proceeded with massage despite pressure concern and managed expectations with clear communication.

Tasks Performed:

• Arrived and lit aromatherapy candle at the staircase to set a relaxing environment.

• Played spa music to enhance the ambiance.

• Organized and arranged the spa bed for customer comfort.

• Switched the background music from spa to salon setting based on client needs.

• Closing tasks included:

  • Turning off lights.

  • Extinguishing aromatherapy candle.

  • Bringing flower pot inside to secure it overnight.

Work Process Involved:

• Daily opening and closing procedures, setting up treatment area, adjusting music based on service type.

Tools / Equipment Used:

• Aromatherapy candle, speaker for background music, spa bed, flower pot.

Relation to Theory / Practical Learned in UMK:

• HWT30103 Pengurusan Fasiliti Kesejahteraan – proper setup and atmosphere management in wellness operations.

• HWS30104 Pengurusan Operasi Spa – daily operational tasks, ensuring readiness of the treatment area.

Issues / Challenges:

• None reported.

Solution:

• Not applicable.

Tasks Performed:

• Lit aromatherapy candle at the staircase upon arrival to set a calming mood.

• Inserted plastic garbage bags into the trash bins to prepare for daily waste disposal.

• Changed the background music to a spa playlist to suit the wellness ambiance.

  
  

• Prepared ginger tea for the customer as a post-massage refreshment.

Performed closing duties, including:

• Closing the windows.

  
  

• Switching off the Coway water filter system.

  
  

• Bringing the potted plant inside to ensure its safety.

Work Process Involved:

• Spa ambiance preparation, hygiene setup, customer service routine, and closing procedures.

Tools / Equipment Used:

• Aromatherapy candle, trash bags, speaker/music system, Coway water filter, ginger tea supplies, potted plant.

Relation to Theory / Practical Learned in UMK:

• HWT30103 Pengurusan Fasiliti Kesejahteraan – facilities readiness and environmental control.

• HWS30104 Pengurusan Operasi Spa – routine spa operations and post-treatment services.

Issues / Challenges:

• None encountered.

Solution:

• Not applicable.

Tasks Performed:

• Lit aromatherapy candle at the staircase to enhance the spa atmosphere.

• Swept the staircase area to maintain cleanliness for customer safety and comfort.

• Mopped the staircase and spa interior floor to ensure a hygienic and presentable environment.

• Extinguished the candle before closing.

• Brought the potted plant indoors to prevent loss or damage overnight.

Work Process Involved:

• Spa ambiance setup, indoor and entrance area cleaning, and closing routine.

Tools / Equipment Used:

• Aromatherapy candle and holder, broom, mop, cleaning solution, potted plant.

Relation to Theory / Practical Learned in UMK:

• HWT30103 Pengurusan Fasiliti Kesejahteraan – maintaining spa hygiene and safety standards.

  
  

• HWS30104 Pengurusan Operasi Spa – following daily operations and setup protocols.

Issues / Challenges:

• None encountered.

Solution:

• Not applicable.

Tasks Performed:

• Identified damage to the ‘Open/Close’ sign rope and temporarily repaired it using a pin to ensure it could still be displayed.

  
  

• Lit aromatherapy candle to create a relaxing spa environment.

  
  

• Emptied the steamer water collection bottle and refilled the salon water bottles and steamer tank to prepare for facial or hair treatments.

  
  

• Changed the background music to a spa playlist for ambiance enhancement.

  
  

• Performed closing duties, including:

  
  

• Closed all windows.

  
  

• Switched off the Coway water filter system.

  
  

• Extinguished the aromatherapy candle.

  
  

• Brought the potted plant indoors for safekeeping.

  
  

Work Process Involved:

• Minor facility repair, equipment preparation, ambiance management, and daily closing procedures.

Tools / Equipment Used:

• Safety pin, aromatherapy candle, steamer unit, water bottles, music system, Coway unit, potted plant.

Relation to Theory / Practical Learned in UMK:

• HWT30103 Pengurusan Fasiliti Kesejahteraan – minor maintenance and equipment handling.

  
  

• HWS30104 Pengurusan Operasi Spa – day-to-day operation and customer-ready environment setup.

Issues / Challenges:

• Broken sign rope affecting the visibility of spa operation status.

Solution:

• Used a safety pin to reconnect the rope as a temporary fix.

Tasks Performed:

• Lit the aromatherapy candle to establish a relaxing ambiance.

• Prepared a foot soak with warm water for a customer who selected the Package Lega Badan.

• Set up the massage area to receive the customer.

• Served ginger tea to the customer as part of the post-massage routine.

• Cleaned and organized the spa room after the treatment session.

• Received instruction from Puan Aishah not to leave the acne blackhead extraction needle in the open.

• Followed correct hygiene protocol: soaked the needle in hot water and placed it in the sterilizer.

• Swept the salon floor to maintain tidiness.

• Performed facial treatment on Kak Siti as practical training.

Work Process Involved:

• Client preparation and service, post-treatment care, hygiene practices, and floor maintenance.

Tools / Equipment Used:

• Aromatherapy candle, foot soak basin, massage equipment, ginger tea set, blackhead needle, sterilizer, facial treatment tools.

Relation to Theory / Practical Learned in UMK:

• HWS40204 Urutan dan Terapi Spa – full-body massage procedures.

  
  

• HWS30304 Rawatan Kecantikan – practical facial techniques.

  
  

• HWT30203 Keselamatan dan Kesihatan Pekerjaan – instrument sterilization and hygiene control.

Issues / Challenges:

• Improper placement of blackhead needle noted by supervisor.

Solution:

• Corrected immediately by following proper sterilization steps.

Tasks Performed:

• Prepared aromatherapy water (no candle was available as stock had not been replenished).

• Welcomed customer for a Lega Badan full-body massage scheduled at 11:00 a.m.

• Prepared the massage room and foot soak with lime and salt prior to treatment.

• Performed the full-body massage session.

• Served ginger tea to customer after treatment.

• Collected payment from customer.

• Customer gave positive feedback and requested to be served by intern for future sessions.

• Conducted Express Me Time treatment:

• Guided customer to inhale peppermint oil from intern’s palm.

• Massage covered face, neck, shoulders, and head.

Customer changed service to foot massage:

• Prepared a 10-minute foot soak followed by a foot massage session.

• Prepared and served ginger tea again post-treatment.

• Cleaned and tidied the spa room.

• Brought potted plant inside as part of closing routine.

Work Process Involved:

• Treatment preparation, massage and foot therapy, herbal drink serving, customer communication, closing procedures.

Tools / Equipment Used:

• Peppermint oil, lime, salt, towels, ginger tea, foot basin, spa bed, scented water.

Relation to Theory / Practical Learned in UMK:

• HWS40204 Urutan dan Terapi Spa – full-body massage, head massage, and foot therapy techniques.

• HWS30104 Pengurusan Operasi Spa – spa operations, cleanliness, and client interaction.

• HWT20303 Promosi dan Pendidikan Kesihatan – customer feedback and communication.

Issues / Challenges:

• Candles were unavailable due to lack of stock.

  
  

• Customer changed treatment request mid-session, requiring flexibility and readiness.

Solutions:

• Maintained spa ambiance using scented water only.

  
  

• Swiftly adjusted to changing client needs and ensured satisfaction through communication and professionalism.

Tasks Performed:

• Could not light aromatherapy candle as stock was unavailable.

• Attended to a retouch eyelash perm session, but curl did not lift effectively.

• Organized and tidied the spa bed and treatment area.

• Disposed of spa and salon trash properly.

• Brought potted plant inside as part of the end-of-day closing routine.

Work Process Involved:

• Eyelash treatment retouch, cleaning and organizing workspace, waste management.

Tools / Equipment Used:

• Eyelash perm tools, towels, trash bags.

Relation to Theory / Practical Learned in UMK:

• HWS30304 Rawatan Kecantikan – eyelash treatment procedures.

• HWS30104 Pengurusan Operasi Spa – handling closing routines and workspace hygiene.

• HWT30103 Pengurusan Fasiliti Kesejahteraan – daily upkeep and spa equipment management.

Issues / Challenges:

• Candle stock unavailable, affecting ambiance.

• Retouch eyelash perm was unsuccessful, customer may need another session.

Solutions:

• Maintained spa routine without candle by focusing on cleanliness and professionalism.

• Communicated outcome of treatment and prepared for possible follow-up session.

Tasks Performed:

• Prepared the massage room for customer treatment.

• Prepared foot soak with warm water and salt for the Package Lega Badan session.

• Served warm drinking water to the customer as part of post-treatment hospitality.

• Explained and promoted spa packages available at A’isyaah Spa.

• Cleaned and organized the massage room after the session.

• Washed and sanitized cups used during the session.

• Brought potted plants inside before closing the spa.

Work Process Involved:

• Spa preparation and setup, customer service, cleaning duties, and promotional activities.

Tools / Equipment Used:

• Foot soak basin, spa towels, massage bed, serving cups, spa product brochure (verbal presentation).

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – managing room preparation and spa cleanliness.

• HWT20303 Promosi dan Pendidikan Kesihatan – skills in explaining and promoting wellness services.

• HWS40204 Urutan dan Terapi Spa – application of practical techniques in massage and treatment preparation.

Issues / Challenges:

• No issues reported.

Solutions:

• N/A

Tasks Performed:

• Prepared foot soak and massage room for Package Lega Badan.

• Set up the bathtub for the Package Permaisuri spa treatment.

• Served warm water to the customer post-massage.

• Cleaned and organized the massage room after treatments.

• Attended a meeting with supervisor Sir Firdaus to discuss internship progress.

• Brought potted plants inside before spa closing.

Work Process Involved:

• Spa room setup, preparation for specialized packages, post-service hospitality, and communication with supervisor.

Tools / Equipment Used:

• Foot basin, massage bed, bathtub, towels, spa products, serving cup.

Relation to Theory / Practical Learned in UMK:

• HWS30203 Pembangunan Strategik Spa – involved in premium spa package setup and service delivery.

• HWS40103 Perhubungan Korporat dalam Sektor Spa – improved professional communication during supervisor meeting.

• HWS30104 Pengurusan Operasi Spa – applied spa operational procedures for daily treatments and client comfort.

Issues / Challenges:

• No specific issues reported.

Solutions:

• N/A

Tasks Performed:

• Opened the spa by playing the salon background music.

• Sliced limes and prepared the foot soak water for the Pakej Lega Badan massage session.

• Emptied the steamer water collection bottle and refilled the steamer using clean water from the salon bottle.

• Prepared tools and products for an eyelash perm session, which was later cancelled by the customer.

• Cleaned and stored the eyelash perm items back in their designated place.

• Tidied and cleaned the spa room after equipment reorganisation.

• Closed Coway water system switch and secured the spa windows.

• Carried out end-of-day tasks: emptied and refilled the steamer, and brought indoor plants (flower pots) inside before closing.

• Celebrated the last day of internship with a small gathering organised by Puan Aishah, who kindly treated staff to pizza and donuts.

Work Process Involved:

• Daily spa opening routine, foot soak preparation, and equipment sanitisation.

• Eyelash perm procedure setup and responsible handling following cancellation.

• End-of-day closing procedures and collaborative participation in a staff appreciation event.

Tools / Equipment Used:

• Aromatherapy steamer, salon water bottles, foot soak basin, lime, eyelash perm kit, Coway water dispenser, speaker system.

Relation to Theory / Practical Learned in UMK:

• HWS30104 Pengurusan Operasi Spa – Demonstrated operational readiness in spa service preparation and proper closure procedures.

• HWS40204 Urutan dan Terapi Spa – Practiced set-up for foot therapy services in line with wellness treatment planning.

• HWS40103 Perhubungan Korporat dalam Sektor Spa – Engaged in staff appreciation culture and end-of-term responsibilities.

Issues / Challenges:

• The scheduled eyelash perm appointment was cancelled unexpectedly.

Solutions:

• Returned all tools and materials to proper storage, maintaining cleanliness and organisation of the treatment space.