Group Practice Proposal by VEKAI YANG https://padlet.com/s8571772/htgaypstbqv2 Getting ready for that Project Proposal. Let me start my Research!! en-us 2018-10-15 17:20:13 UTC 2026-03-14 10:17:44 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Ornamenttree.png Proposal Title s8571772 https://padlet.com/s8571772/htgaypstbqv2/wish/292955205 Bad Trip]]> 2018-10-15 17:20:13 UTC https://padlet.com/s8571772/htgaypstbqv2/wish/292955205 Problem Statement s8571772 https://padlet.com/s8571772/htgaypstbqv2/wish/292955207 There is a problem with how customers will react to companies apologies.  ]]> 2018-10-15 17:20:13 UTC https://padlet.com/s8571772/htgaypstbqv2/wish/292955207 Research Question s8571772 https://padlet.com/s8571772/htgaypstbqv2/wish/292955208 How should Uber apologize to its customers? ]]> 2018-10-15 17:20:13 UTC https://padlet.com/s8571772/htgaypstbqv2/wish/292955208 Definitions s8571772 https://padlet.com/s8571772/htgaypstbqv2/wish/292955210 Cost - "Cheap talk" - $$ (losing & gaining)
Apology - "contract" "commitment and status" 

]]> 2018-10-15 17:20:13 UTC https://padlet.com/s8571772/htgaypstbqv2/wish/292955210 Assumptions/Hypothesis s8571772 https://padlet.com/s8571772/htgaypstbqv2/wish/292955211 If a customer is given an apology then they are likely to return. ]]> 2018-10-15 17:20:13 UTC https://padlet.com/s8571772/htgaypstbqv2/wish/292955211 Significance/Value s8571772 https://padlet.com/s8571772/htgaypstbqv2/wish/292955212 Want to have companies make more money. Keep customer service a priority. ]]> 2018-10-15 17:20:13 UTC https://padlet.com/s8571772/htgaypstbqv2/wish/292955212 Proposed Method s8571772 https://padlet.com/s8571772/htgaypstbqv2/wish/292955213 Create 8 groups with 200000 people in each. Tracked their consumption for 84 days after the bad trip.  One group didnt receive any apologies another group received an "Oh No" another group received a "sorry" and a coupon that can be used on there next trip. ]]> 2018-10-15 17:20:13 UTC https://padlet.com/s8571772/htgaypstbqv2/wish/292955213 Sources s8571772 https://padlet.com/s8571772/htgaypstbqv2/wish/292955214 Ben - "Apology Expert" 
John - Chief Executive]]> 2018-10-15 17:20:13 UTC https://padlet.com/s8571772/htgaypstbqv2/wish/292955214