https://padlet.com/10567801/hsruarhb2t0wga1f Someone's keyboard isn't working en-us 2023-02-28 19:39:56 UTC 2023-03-07 18:54:40 UTC hello@padlet.com https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500039055 Is the keyboard plugged in?

]]> 2023-03-01 19:01:54 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500039055 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500039625 Can the keyboard function with another device?]]> 2023-03-01 19:02:21 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500039625 1047479 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500040059 When was the keyboard last used?]]> 2023-03-01 19:02:38 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500040059 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500040124 Are the keys jammed at all?]]> 2023-03-01 19:02:42 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500040124 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500040544 How long have you had the keyboard?]]> 2023-03-01 19:03:03 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500040544 1047479 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500040930 Have you tried another USB port?]]> 2023-03-01 19:03:19 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500040930 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500041553 Was the keyboard unused for a long period of time?]]> 2023-03-01 19:03:44 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500041553 1047479 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500042294 Is the keyboard connected by cable or Bluetooth?]]> 2023-03-01 19:04:16 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500042294 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500042687 if the keyboard is used by connecting a cable have your tried another cable?]]> 2023-03-01 19:04:34 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500042687 10567801 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500048508 Look through previous help desk documents related to keyboard malfunction.]]> 2023-03-01 19:08:46 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500048508 1040582 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500053257 Physically check if the keyboard is properly connected to the computer.]]> 2023-03-01 19:11:59 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500053257 1040582 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500055806 If you have another device try and connecting to find out if you can use the keyboard onto another device such as another laptop or computer]]> 2023-03-01 19:13:51 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500055806 10567801 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500059029 View the keyboard manual (physically or online) for guidance.]]> 2023-03-01 19:16:08 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500059029 1047479 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500059739 Having to buy another keyboard]]> 2023-03-01 19:16:39 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500059739 1047479 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500061400 Plug into a different USB port.]]> 2023-03-01 19:17:58 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500061400 10536946 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500062346 Restart the computer.]]> 2023-03-01 19:18:36 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500062346 1040582 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500062749 Use another cable (if you have one).]]> 2023-03-01 19:18:56 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500062749 1047479 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500065756 Unplug the keyboard and plug it back in.]]> 2023-03-01 19:21:05 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500065756 10536946 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500066494 Update drivers]]> 2023-03-01 19:21:37 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500066494 10567801 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500067095 Go to the original equipment manufacturer's website for more information.]]> 2023-03-01 19:22:02 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500067095 10536946 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500069022 Are you using a desktop or laptop?]]> 2023-03-01 19:23:32 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500069022 1047479 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500070714 Reinstall your keyboard driver]]> 2023-03-01 19:24:49 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500070714 1040582 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500071817 If your keyboard is connected by Bluetooth check if other devices that use Bluetooth work.]]> 2023-03-01 19:25:37 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500071817 10536946 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500072285 Motherboard Issues]]> 2023-03-01 19:25:58 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500072285 1040582 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500083634 Check if you have any stuck keys on the keyboard by first disconnecting the keyboard, then gently sliding your hand across, feeling for any keys that feel tough or stuck. Finally, remove problematic keys and clean beneath them with rubbing alcohol.]]> 2023-03-01 19:33:37 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500083634 10567801 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500087489 Clean the crusty, dusty keyboard.]]> 2023-03-01 19:36:36 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500087489 10567801 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500090642 Change keyboard settings in the Keyboard Properties window to increase/decrease sensitivity.]]> 2023-03-01 19:38:56 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2500090642 10536946 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2501663781 Press the windows key on the onscreen keyboard. In the lower right corner, a search bar should appear. Type in "device manager" and press enter.]]> 2023-03-02 19:56:40 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2501663781 10567801 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2501671649 Perform a quick Google search on common keyboard issues.]]> 2023-03-02 20:03:28 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2501671649 10567801 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2501673234 Enable on-screen keyboard by clicking on "Start" menu and scrolling to "Settings."]]> 2023-03-02 20:05:08 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2501673234 10567801 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2501675568 In "Settings," go to "Ease of Access." On the left sidebar, scroll down and select "Keyboard." Then toggle "On-Screen Keyboard." A digital keyboard should appear.]]> 2023-03-02 20:07:16 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2501675568 10567801 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2503013286 From the search bar, type in "Device Manager" and hit enter. A new window will appear with a list of devices. Double-click the keyboard that is malfunctioning. In the dialog box that shows up, a report of the keyboard's properties will determine whether or not the keyboard is working. Normally it would say, "This device is working properly."]]> 2023-03-03 18:58:37 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2503013286 1047479 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2503017276 After searching for Device Manager you'll see a list of devices and scroll down until you see "Keyboards" and double click on it.]]> 2023-03-03 19:02:38 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2503017276 1047479 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2503020458 After clicking on Keyboards you'll see the keyboard that is connected to your computer and click on the keyboard you're using. For example: HID Keyboard Device.]]> 2023-03-03 19:05:41 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2503020458 10567801 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2503024519 We provide instructions to update the driver. Upon completion, the keyboard should be working again.]]> 2023-03-03 19:09:40 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2503024519 10567801 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2503025754 If the driver fails to update, we may need to roll back to the previous driver and try again, or uninstall the device completely.]]> 2023-03-03 19:10:52 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2503025754 10567801 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2503031027 The user may not have the permissions required to update the driver. In that case, we'll need to perform the update ourselves or request that permissions are given.]]> 2023-03-03 19:15:56 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2503031027 1047479 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2503032338 After clicking your keyboard device a menu should pop up with 4 tabs labeled "General," "Drivers," "Details," and "Event." Click on the Tab "Drivers" and click on "Update Driver."]]> 2023-03-03 19:17:15 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2503032338 10567801 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2503040300 Close the on-screen keyboard as it is no longer necessary.]]> 2023-03-03 19:25:11 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2503040300 10567801 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2503042233 Have the user perform a typing test online. See if they can type at their comfortable speed without difficulty.]]> 2023-03-03 19:27:00 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2503042233 10567801 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2503045597 The user should be able to access their typical work-related websites with ease (and use any keyboard shortcuts related to these sites).]]> 2023-03-03 19:30:15 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2503045597 10567801 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2503048825 Return to Device Manager and make sure that all other devices are working properly as well. This is to ensure that no other device was tampered with during the process of updating the keyboard driver.]]> 2023-03-03 19:32:39 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2503048825 10567801 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2505683411 Even though it's impossible to prevent this problem (because it sort of just happens), there are steps we can take to make identifying this issue easier. The user should routinely check that the keyboard drivers are always updated and working properly.]]> 2023-03-06 19:13:26 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2505683411 10567801 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2505687014 The user reported that their keyboard wasn't working. Upon further inspection we found out that their keyboard drivers required updating.]]> 2023-03-06 19:16:12 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2505687014 10567801 https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2505687149 We provide instructions to update the driver. Upon completion, the keyboard should be working again. Though, there are certain escalations we can also proceed with if the problem continues to occur. Some escalations include rolling back to the previous driver and requesting permission for the user to update their driver.]]> 2023-03-06 19:16:20 UTC https://padlet.com/10567801/hsruarhb2t0wga1f/wish/2505687149