Service Blueprinting (Customised Cake Order) by https://padlet.com/crisann002/bp02 Customising a cake for party en-us 2018-04-28 18:39:47 UTC 2018-04-30 09:18:02 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Cake.png Include all the steps that customers take part in as part of the service delivery process crisann002 https://padlet.com/crisann002/bp02/wish/256245103 2018-04-28 18:44:39 UTC https://padlet.com/crisann002/bp02/wish/256245103 Tangibles that customers are exposed to that can influence their quality perceptions crisann002 https://padlet.com/crisann002/bp02/wish/256245122 2018-04-28 18:44:57 UTC https://padlet.com/crisann002/bp02/wish/256245122 Those actions of frontline contact employees that occur as part of a service encounter crisann002 https://padlet.com/crisann002/bp02/wish/256245136 2018-04-28 18:45:14 UTC https://padlet.com/crisann002/bp02/wish/256245136 Invisible contact employees, below the line of visibility crisann002 https://padlet.com/crisann002/bp02/wish/256245161 2018-04-28 18:45:29 UTC https://padlet.com/crisann002/bp02/wish/256245161 Activities carried out by individuals and units within the company who are not contact employees, but need to happen for the service to be delivered crisann002 https://padlet.com/crisann002/bp02/wish/256245187 2018-04-28 18:45:54 UTC https://padlet.com/crisann002/bp02/wish/256245187 Step 1: https://padlet.com/crisann002/bp02/wish/256435408 Enter the shop ]]> 2018-04-30 09:08:02 UTC https://padlet.com/crisann002/bp02/wish/256435408 Step 2: https://padlet.com/crisann002/bp02/wish/256435661 Look at the selections for cakes ]]> 2018-04-30 09:09:26 UTC https://padlet.com/crisann002/bp02/wish/256435661 Step 3: https://padlet.com/crisann002/bp02/wish/256435748 Make decisions ]]> 2018-04-30 09:10:00 UTC https://padlet.com/crisann002/bp02/wish/256435748 Step 4: https://padlet.com/crisann002/bp02/wish/256435802 Make payment]]> 2018-04-30 09:10:25 UTC https://padlet.com/crisann002/bp02/wish/256435802 Step 5: https://padlet.com/crisann002/bp02/wish/256435940 collection of order]]> 2018-04-30 09:11:19 UTC https://padlet.com/crisann002/bp02/wish/256435940 Greetings https://padlet.com/crisann002/bp02/wish/256436085 2018-04-30 09:12:02 UTC https://padlet.com/crisann002/bp02/wish/256436085 Recommendations? https://padlet.com/crisann002/bp02/wish/256436114 2018-04-30 09:12:12 UTC https://padlet.com/crisann002/bp02/wish/256436114 Pricing of order https://padlet.com/crisann002/bp02/wish/256436200 2018-04-30 09:12:50 UTC https://padlet.com/crisann002/bp02/wish/256436200 Greetings https://padlet.com/crisann002/bp02/wish/256436228 2018-04-30 09:13:06 UTC https://padlet.com/crisann002/bp02/wish/256436228 Tone of voice https://padlet.com/crisann002/bp02/wish/256436242 2018-04-30 09:13:12 UTC https://padlet.com/crisann002/bp02/wish/256436242 Efficiency https://padlet.com/crisann002/bp02/wish/256436352 2018-04-30 09:13:47 UTC https://padlet.com/crisann002/bp02/wish/256436352 Manners https://padlet.com/crisann002/bp02/wish/256436427 2018-04-30 09:14:20 UTC https://padlet.com/crisann002/bp02/wish/256436427 Graceful (Trying to hit the word requirement) https://padlet.com/crisann002/bp02/wish/256436538 2018-04-30 09:14:58 UTC https://padlet.com/crisann002/bp02/wish/256436538 Making of the cake https://padlet.com/crisann002/bp02/wish/256436586 2018-04-30 09:15:16 UTC https://padlet.com/crisann002/bp02/wish/256436586 Packing of the cake https://padlet.com/crisann002/bp02/wish/256436730 2018-04-30 09:16:07 UTC https://padlet.com/crisann002/bp02/wish/256436730 Preparation of the ingredients of the cake https://padlet.com/crisann002/bp02/wish/256436746 2018-04-30 09:16:14 UTC https://padlet.com/crisann002/bp02/wish/256436746 Organisation and design of the menu https://padlet.com/crisann002/bp02/wish/256436857 2018-04-30 09:16:48 UTC https://padlet.com/crisann002/bp02/wish/256436857 Contact with delivery of ingredients https://padlet.com/crisann002/bp02/wish/256436924 2018-04-30 09:17:14 UTC https://padlet.com/crisann002/bp02/wish/256436924