How to Handle Customer in a Call Center by Bryan Picado https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9 Types of customers and how to help them en-us 2021-05-07 17:45:08 UTC 2021-05-07 19:06:41 UTC hello@padlet.com https://padlet.net/icons/png/1f4a1.png How to Handle Customers in a Call Center bryanpicado409 https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503437232 2021-05-07 17:46:22 UTC https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503437232 Four types of customer personality bryanpicado409 https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503617701 2021-05-07 18:27:12 UTC https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503617701 Mr. Know-it-all bryanpicado409 https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503618972 2021-05-07 18:27:30 UTC https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503618972 Mr. I have all the time in the world bryanpicado409 https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503620889 2021-05-07 18:27:57 UTC https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503620889 Mr. One Word is enough bryanpicado409 https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503624966 2021-05-07 18:28:57 UTC https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503624966 Mr. Go with the flow bryanpicado409 https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503629087 2021-05-07 18:29:54 UTC https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503629087 Those clients treats you decide.He lets you do whatever it takes.Usually speaks friendly.This is probably the easiest customer to deal with. bryanpicado409 https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503635886 2021-05-07 18:31:41 UTC https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503635886 What you can do is: bryanpicado409 https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503648476 2021-05-07 18:34:49 UTC https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503648476 What you can do is: bryanpicado409 https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503651859 2021-05-07 18:35:39 UTC https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503651859 What you can do is: bryanpicado409 https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503652123 2021-05-07 18:35:43 UTC https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503652123 What you can do is: bryanpicado409 https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503652626 2021-05-07 18:35:50 UTC https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503652626 This type of client knows everything or pretends to know everything, can usually speak arrogantly or a little conceited. bryanpicado409 https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503668551 2021-05-07 18:39:45 UTC https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503668551 You could do the following: 1- Double check if the client has the correct information. 2- Be firm but not sarcastic. 3- Rephrase or reword your statements. bryanpicado409 https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503686369 2021-05-07 18:44:15 UTC https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503686369 bryanpicado409 https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503710263 2021-05-07 18:50:20 UTC https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503710263 These clients love talking on the phone, do not avoid sharing personal situations or experiences, and usually speak in a friendly or energetic manner. They are long calls. bryanpicado409 https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503724562 2021-05-07 18:53:57 UTC https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503724562 You could do the following: 1- Listen and capture all the information. 2- Speak enthusiastically and energetically as well. 3- Respond cordially. bryanpicado409 https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503733463 2021-05-07 18:56:19 UTC https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503733463 This type of client is quiet, responds fast, curt, and gets straight to the point. Usually that customer doesn't have time to talk. bryanpicado409 https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503737508 2021-05-07 18:57:26 UTC https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503737508 bryanpicado409 https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503747451 2021-05-07 19:00:17 UTC https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503747451 bryanpicado409 https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503751396 2021-05-07 19:01:29 UTC https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503751396 You could do the following: 1- Be direct with the client. 2- Respond professionally and specifically with the answers. bryanpicado409 https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503756264 2021-05-07 19:02:48 UTC https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503756264 You could do the following: 1- Sound friendly and comfortable with the client. 2- Go to the pace of the client. bryanpicado409 https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503763253 2021-05-07 19:04:54 UTC https://padlet.com/bryanpicado409/hq9wllmy7uujjoy9/wish/1503763253