https://padlet.com/Kaizenasia/2nd_link2ndgrp Active and Authentic Listening en-us 2021-08-07 11:23:09 UTC 2024-11-25 22:17:42 UTC hello@padlet.com Kaizenasia https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1671641567 2021-08-07 11:23:09 UTC https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1671641567 Kaizenasia https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1671641568 2021-08-07 11:23:09 UTC https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1671641568 https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672702209 Acknowledged and Summarized the issue. He also asked at the end if his summary was correct.]]> 2021-08-09 09:32:17 UTC https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672702209 https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672702299 (Jelmer) The listener in the video paraphrased and he asked questions to clarify his understanding.]]> 2021-08-09 09:32:27 UTC https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672702299 https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672703669 The listener used the BASA tool effectively.. body language (faced the speaker and looking at the yes), acknowledged all that the speaker said, summarized what the speaker said and even added some which were implied and asked if his summary was correct]]> 2021-08-09 09:34:42 UTC https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672703669 https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672704038 The listener was able to apply the ASA (acknowledge, summarized & ask and clarify) in order for them to resolve the problem.]]> 2021-08-09 09:35:22 UTC https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672704038 https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672704210 Listener: active listening helps the listener to clearly understand what the speaker wants to communicate

Speaker: the speaker receives assurance that the listener is really listening and understands what the speaker wants to convey]]> 2021-08-09 09:35:43 UTC https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672704210 https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672704589 All these mentioned in the slide will require me to practice deep listening. Active listening should always be used in conversations with the customers, management, and the team.



]]> 2021-08-09 09:36:36 UTC https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672704589 https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672704611 (Jelmer) The listener was able to sense non-verbal cues, he was also able to paraphrase and ask questions to clarify if he understood the issue/problem correctly. From the speaker, she used body language and tone to convey her frustrations; she was also able to acknowledge the listener when she was asked questions.]]> 2021-08-09 09:36:39 UTC https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672704611 https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672704644 For the listener, active listening allows you to gather more facts and helps you understand the situation better. For the speaker, it makes you feel the sincerity of the listener to help.

]]> 2021-08-09 09:36:43 UTC https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672704644 https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672706359 Jelmer: It's pretty helpful esp. in difficult conversations.]]> 2021-08-09 09:39:15 UTC https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672706359 https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672706460 Better understanding of the team, stakeholders, and customers. 
Avoid ambiguity so that a common goal is achieved. 
Empathy with what they are saying and feeling.]]> 2021-08-09 09:39:27 UTC https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672706460 https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672707467 (Jelmer) Active/Deep Listening will help you become a more approachable and empathic leader. It will also help you become more decisive and a better "influencer".

]]> 2021-08-09 09:41:26 UTC https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672707467 https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672707508 Being an active listener understood deeply where the speaker is coming from and her issues. The speaker will get the help what she needed from her boss]]> 2021-08-09 09:41:33 UTC https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672707508 https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672708215 The listener used the BASA tool effectively.. body language (faced the speaker and looking at the yes), acknowledged all that the speaker said, summarized what the speaker said and even added some which were implied and asked if his summary was correct]]> 2021-08-09 09:42:59 UTC https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672708215 https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672708720 To understand and help the team's improvement - remove blocker or for process improvement]]> 2021-08-09 09:43:54 UTC https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672708720 https://padlet.com/Kaizenasia/2nd_link2ndgrp/wish/1672711546 Active listening will help me to understand what is actually happening on the ground; this knowledge will help me identify what can be changed/retained to help the team.

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