https://padlet.com/daniel_jones1/hoqayfjj3f6i Goal: To conduct communication huddles on a frequent basis to address issues and ensure follow up. en-us 2016-07-27 10:45:56 UTC 2016-07-28 14:45:04 UTC hello@padlet.com daniel_jones1 https://padlet.com/daniel_jones1/hoqayfjj3f6i/wish/117063673 Report out on the following and assign an owner.  Do not problem solve.
Staffing today - Sandra and Wesley are off all week

Road blocks:  Increase in AD calls due to accounts started to expire again.   Customers again complaining they do not know what the domain name is

                                                                                                             REMINDERS

Queue this week: Dan CSC queue ( 3880 Noel, Carlos )
Aug 13-Sept 3. ( subject to change)

Everyone should be targeting 30 plus calls per day on the day shift.  
Document all information in your tickets.   
Review your tickets for accuracy before escalating  

numbers for yesterday: ABR 11.19 and FCR 75.14 customer inputs into the help desk portal 460.   





]]> 2015-12-08 17:07:09 UTC https://padlet.com/daniel_jones1/hoqayfjj3f6i/wish/117063673 daniel_jones1 https://padlet.com/daniel_jones1/hoqayfjj3f6i/wish/117063674 Provide global information, celebrations, organizational announcements, birthdays, etc.
Monthly shut down for the most part was successful.   There was however an issue SCM outbound orders that was resolved this morning.
The issue last night with the broadcast tool has been resolved as well.   Server was rebooted

]]> 2015-12-08 16:57:56 UTC https://padlet.com/daniel_jones1/hoqayfjj3f6i/wish/117063674 daniel_jones1 https://padlet.com/daniel_jones1/hoqayfjj3f6i/wish/117063675 Discuss achievements/successes/patient stories/Recognition
Received an email from Dr Rossi in regards to a call he placed to the service desk. Erick was able to get him logged in from home and Dr Rossi expressed his thanks

]]> 2015-12-08 16:56:54 UTC https://padlet.com/daniel_jones1/hoqayfjj3f6i/wish/117063675