Group 3 - Blue Sky Thinking exercise by Lancaster Library https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx Our Team's Org Chart en-us 2021-11-10 12:37:47 UTC 2026-03-17 15:52:38 UTC hello@padlet.com https://padlet.net/icons/png/1f367.png In your pairs think about and discuss what ideal customer service/customer service experience is for you (in general)? Bring your thoughts back to the group Lancaster_Library https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881121621 2021-11-10 12:39:42 UTC https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881121621 champagne Lancaster_Library https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881586795 2021-11-10 15:15:06 UTC https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881586795 Listening to what I require Lancaster_Library https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881588629 2021-11-10 15:15:37 UTC https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881588629 I am seen and acknowledged as a person Lancaster_Library https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881593045 eye contact
Genuine care or interest]]> 2021-11-10 15:17:00 UTC https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881593045 not try and sell me things that I don't want Lancaster_Library https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881595015 2021-11-10 15:17:36 UTC https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881595015 be on hand when I need it, but not my face Lancaster_Library https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881596672 2021-11-10 15:18:08 UTC https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881596672 I might only have a minute - be aware of this/listen/ Lancaster_Library https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881600398 2021-11-10 15:19:22 UTC https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881600398 Answering the question Lancaster_Library https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881601756 2021-11-10 15:19:46 UTC https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881601756 smile Lancaster_Library https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881613116 2021-11-10 15:23:22 UTC https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881613116 respectful and unassuming Lancaster_Library https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881614345 2021-11-10 15:23:44 UTC https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881614345 Time to deal with your query but asking you how long you have Lancaster_Library https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881616234 2021-11-10 15:24:15 UTC https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881616234 offering you something tailored to you that you are after, not something that they want to sell you Lancaster_Library https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881618644 2021-11-10 15:25:03 UTC https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881618644 additional information that I did not know about but wished I knew sooner e.g. free pass somewhere Lancaster_Library https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881621443 2021-11-10 15:25:59 UTC https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881621443 Somebody that is generous with their time and knowledge Lancaster_Library https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881623082 2021-11-10 15:26:24 UTC https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881623082 Patient with me Lancaster_Library https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881624830 2021-11-10 15:26:48 UTC https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881624830 being dealt with by a very knowleadgeable person Lancaster_Library https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881631828 2021-11-10 15:29:05 UTC https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1881631828 Does not assume things about me Lancaster_Library https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1902293916 2021-11-19 15:09:53 UTC https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/1902293916 Appreciating different perspectives Lancaster_Library https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/2066536242 2022-02-25 15:25:01 UTC https://padlet.com/Lancaster_Library/hngsi9imdkn3hvsx/wish/2066536242