https://padlet.com/kaireitay/hm5h993643n4ato9 KJ Analysis class activity en-us 2022-05-16 13:24:48 UTC 2025-12-10 11:32:58 UTC hello@padlet.com https://padlet.net/icons/png/1f680.png kaireitay https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2185726093 Activity Part 2:

A. Sort the 'cards' (post it notes) into groups (themes)
B. Label the groups (what is the theme? can you describe it)
C. Review identified themes (e.g. split themes further into sub-groups
D. Look through the diagram, write a concluding paragraph describing (answering your research question)]]> 2022-05-16 13:37:35 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2185726093 kaireitay https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2185728355 Activity Part 1: Start coding anything interesting.

For now, don’t be concerned about similarity or groupings;

Just put everything on the board

Bottom right hand corner has a plus sign for you to add the post it notes

]]> 2022-05-16 13:38:53 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2185728355 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187507391 Redemption process is complex ]]> 2022-05-17 12:24:48 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187507391 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187509030 Redemption is complex. 
Especially for i) multiple family members and ii) elderly or senior citizens]]> 2022-05-17 12:25:55 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187509030 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187509902 Process is tedious and not user-friendly]]> 2022-05-17 12:26:34 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187509902 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187510541 Process is aggravating, not worth the value. ]]> 2022-05-17 12:27:02 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187510541 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187511380 Process is a pain, especially for old folks

]]> 2022-05-17 12:27:38 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187511380 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187512153 Terrible user/customer experience]]> 2022-05-17 12:28:13 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187512153 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187513172 Lack of support from Klook (partner)]]> 2022-05-17 12:28:55 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187513172 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187515327 Platform requires a revamp]]> 2022-05-17 12:29:56 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187515327 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187516866 Activity no longer available to be booked on Klook despite being advertised

]]> 2022-05-17 12:30:59 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187516866 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187517612 Process or platform requires guidance]]> 2022-05-17 12:31:35 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187517612 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187520341 Redemption method is not accessible for all or not user-friendly. ]]> 2022-05-17 12:33:28 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187520341 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187522676 Top service servants refuse to further improve procedures]]> 2022-05-17 12:34:32 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187522676 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187525410 Redemption method is not suitable for those who are non digital savvy or without digital access]]> 2022-05-17 12:35:42 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187525410 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187526437 Redemption website is not accessible by visually handicapped (unable to convert using screenreader softwares)]]> 2022-05-17 12:36:19 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187526437 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187527529 Redemption process is frustrating and unsure if redemption was valid]]> 2022-05-17 12:37:02 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187527529 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187528313 Elderly may not know how to redeem

]]> 2022-05-17 12:37:31 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187528313 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187528684 Frustrating process for seniors who are not internet savvy]]> 2022-05-17 12:37:44 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187528684 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187529839 computer/app system too complex]]> 2022-05-17 12:38:26 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187529839 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187530403 Happy and no complaints. Even helped parents. ]]> 2022-05-17 12:38:49 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187530403 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187530929 Platform not user friendly . ]]> 2022-05-17 12:39:10 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187530929 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187531352 Difficult redemption process]]> 2022-05-17 12:39:27 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187531352 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187533455 need to book via 3rd party web and rebook again if want to go. (eg: USS)]]> 2022-05-17 12:40:34 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187533455 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187533526 Not user-friendly, with too many steps, and too many instructions. Unsuccessful when inputting the code. ]]> 2022-05-17 12:40:37 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187533526 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187533874 Redemption process is tedious]]> 2022-05-17 12:40:52 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187533874 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187550592 Legend
- Green: Positive
- White: Process is complicated
- Blue: Platform (etc Klook) related

]]> 2022-05-17 12:51:31 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187550592 https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187627580 The biggest barriers to redemption were platform issues (cumbersome UX, lack of support) and redemption issues (not accessible for elderly people, overly complex).]]> 2022-05-17 13:35:48 UTC https://padlet.com/kaireitay/hm5h993643n4ato9/wish/2187627580