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      <title>Contact Centre Notice Board by Jenny Taylor</title>
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         <title>Unit 203 - Customer Care</title>
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         <title>SMART Objectives</title>
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         <pubDate>2017-05-12 12:32:06 UTC</pubDate>
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         <title>Positive words to increase satisfaction</title>
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         <description><![CDATA[<div><a href="https://www.callcentrehelper.com/positive-words-to-increase-customer-satisfaction-78084.htm">https://www.callcentrehelper.com/positive-words-to-increase-customer-satisfaction-78084.htm</a></div>]]></description>
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         <pubDate>2017-05-12 12:38:54 UTC</pubDate>
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         <title>Words to use for an angry customer</title>
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         <description><![CDATA[<div><a href="https://www.callcentrehelper.com/the-right-words-and-phrases-to-use-with-an-angry-customer-30110.htm">https://www.callcentrehelper.com/the-right-words-and-phrases-to-use-with-an-angry-customer-30110.htm</a></div>]]></description>
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         <pubDate>2017-05-12 12:40:19 UTC</pubDate>
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         <title>Unit 201 - Development Unit</title>
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         <pubDate>2017-05-12 12:59:07 UTC</pubDate>
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         <title>Unit 217 - Buddy a colleague</title>
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         <pubDate>2017-05-13 10:57:42 UTC</pubDate>
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         <description><![CDATA[<div>Awarding Body</div>]]></description>
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         <pubDate>2017-05-13 10:59:28 UTC</pubDate>
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         <title></title>
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         <pubDate>2017-05-13 11:01:02 UTC</pubDate>
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         <title>Unit 101 - Health &amp; Safety in the Call Center</title>
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         <pubDate>2017-05-13 16:22:46 UTC</pubDate>
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         <title>Whole Organisation Plan</title>
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         <pubDate>2022-01-26 12:06:02 UTC</pubDate>
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         <title>Zoom User Guide</title>
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         <title>Remote Hints &amp; Tips 2</title>
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         <pubDate>2022-01-26 12:13:23 UTC</pubDate>
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         <title>Learning Assistant - Assessor Guide</title>
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         <pubDate>2022-01-28 09:54:16 UTC</pubDate>
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         <title>Learning Assistant - Learner Guide</title>
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         <title>Learner Guide - Steps for Uploading Evidence</title>
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         <pubDate>2022-01-28 09:54:35 UTC</pubDate>
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         <title>Learner Guide - Steps for Editing Evidence</title>
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         <title>Assessor Guide - Reviewing Evidence</title>
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         <title>Assessor Guide - Marking and Signing Off</title>
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         <pubDate>2022-01-28 09:54:55 UTC</pubDate>
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         <title>APP NI Careers Booklet</title>
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