https://padlet.com/nazmi_hashim/DORANIBAYURESORT MOHAMAD NAZMI BIN HASHIM A13A0456 0196607257 en-us 2017-02-01 12:37:28 UTC 2025-10-04 03:40:08 UTC hello@padlet.com https://padletuploads.blob.core.windows.net/prod/168390110/2a7f4bf1f201fe5b48bfb3cfa6823dce/IMG_20170206_124643.jpg nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/151734967 Today is my first day intern at Dorani Bayu Resort SDN BHD. 

Here, there 3 department; front office, housekeeping and food & beverage. I prefer to f.o. department on my first month of internship.. 

Today, I just help another staff at f.o. I learn about the resort procedure on booking chalet via call and also handle visitor check out. The working hours as 8 hours for 2 shift ( 7 a.m. to 3 p.m. ) & ( 3 p.m. to 11 p.m. ) for practical student.

]]> 2017-02-06 07:58:43 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/151734967 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/152039882 2nd day of my internship.

Today I booking chalet for customer and write on file given. Some visitor come to make survey on our packages.

Another routine duty, make double conformation on customer booking before they check in.


]]> 2017-02-07 06:40:49 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/152039882 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/152385362 3rd day of my internship.

Another task at f.o. is tagging price of snacks and drinks.

]]> 2017-02-08 08:40:05 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/152385362 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/152680387 4th day of my internship.

Booking must ask about customer details like name, address, no tel...

Confirmation must make before the customer arrive in 2 days.. Follow up to customer booking also make frequently.]]> 2017-02-09 06:13:58 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/152680387 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/152954840 Shift morning must check all the file. All note must be taken either info relate with other department.

All note and information must be taken by f.o. Another department just leave the messages at f.o.

This resort still use conventional system. All note and information must write on sticker note as other staff at f.o. also know about the notes.. So, misunderstanding could be avoid.]]> 2017-02-10 01:15:01 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/152954840 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/153204428 Weekend busy little bit with some visitor's programme.

Another f.o. duty must always make sure all of items in key bags return by visitors.. We must advise the visitor all of items must be return at counter.. If left in the chalet / apartment, it is not our duty at f.o. to collect that. It is visitor's responsible and they must back to the room.]]> 2017-02-11 05:47:05 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/153204428 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/153245835 Done first week of internship at Dorani Bayu Resort.

F.o. must clearly deliver the information to all department required with the correct info and time. It is very important to smooth the operation.

As example, after customers check out, f.o. must inform quickly to housekeeping for their job to clean that rooms. It is to avoid problems when other check in in same day. Picture show the check in and check out time at this resort :]]> 2017-02-12 01:00:47 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/153245835 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/153315983 Most challenge when you are communicate with customers that not satisfy. They give comments on weakness of this resort.

Some customers also not want to follow the procedures. So, at f.o. must make decision and give best treat to the customers.]]> 2017-02-12 23:43:38 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/153315983 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/153629564 OFF DAY]]> 2017-02-14 06:29:00 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/153629564 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/153899908 Another duty at f.o. always make sure all the cash in and out all recorded in cashbook. It is easy to know cash in and out in counter.

All cash and cheque collected from sale of snacks and drinks and also payments of chalets and apartments.]]> 2017-02-15 00:56:40 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/153899908 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/154225663 For the evening shift, check the reservation files and check the visitors not check in yet. They may check in late but confirmation must make in morning shift.

All lamps switching on after 6.30 p.m. When night, counter must always be monitor. All numbers of emergency must take note if happen problems.]]> 2017-02-16 05:54:17 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/154225663 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/154515525 For noon shift, usually other staff at f.o. also working. So, help each other on making booking and so on.


]]> 2017-02-17 04:14:52 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/154515525 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/154715376 Usually for the weekend, the chalets and apartments fully booked. Weekend suitable to the visitors to make some functions and programs like family day, meeting, bbq and etc.

So, at f.o., staff handle registration participants involve. So, it is busy little bit when handling registration of function's participants and also other visitors to checkin.]]> 2017-02-17 23:57:47 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/154715376 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/154767991 If someone come to know about packages provided, prices, and all about informations of this resort, we must give clear info about this resort's attractions.

It is also require when someone made a call. We can ask them to visit this resort's website to know further and how to make a booking.]]> 2017-02-19 01:04:17 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/154767991 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/154848324 3rd week of my internship at Dorani Bayu Resort Sdn Bhd.

When customer make deposit of payment through banking, they must send prove of payment via email. So, office management will print out the prove and f.o. make resit and record the payment. So, f.o know the record of payment and ask to the customers for balance of payment.

work at f.o. always play with calender😁

]]> 2017-02-20 02:33:36 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/154848324 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/155047931 OFF DAY]]> 2017-02-21 02:33:12 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/155047931 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/155330414 At f.o. in the morning always check the record of visitors checkin yesterday either still stay or already checkout. The refund deposits also check.

Most important things, f.o. must always keep all keys safe and not lost it. All keys always at counter like toilets keys, office keys, and also all spare keys. If lost you have take responsible.
Keys Keeper...]]> 2017-02-22 00:11:36 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/155330414 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/155629358 F.o. also have to take note about the function will be held. Usually function held on weekend. Food & beverage need extra staff from another department to help them when function held.

Memo will patching on the board. So, everyone will know about the function...]]> 2017-02-22 23:48:54 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/155629358 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/155944196 EMERGENCY OFF DAY]]> 2017-02-24 02:25:47 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/155944196 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/156171016 If some problems happen in chalets and apartments like air cond and tv did not working properly, the visitors will report at f.o. If staff at f.o. cannot help, f.o will call the maintainer.

If another rooms still have no booking, f.o. could change the rooms. Then, the rooms that have problems, must block to maintainance process or cleaning progress like change curtain or leaking.

]]> 2017-02-25 07:40:54 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/156171016 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/156213908 Usually for sunday not much people stay night at resort. Visitors who stay usually come walk in to stay.

As usually, morning shift take note all notes from night shift. ]]> 2017-02-25 23:53:30 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/156213908 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/156288815 4th week of my internship. This week still working at f.o. department. My schedule had changes. New schedule will be out soon.

As usually, check all daily routines at f.o. department. After some rooms made maintainance, tell the housekeeping to check and clean up that rooms.

Most favourite chalets are ch 09, ch 10 and ch 12 because they are sea view and can fishing from chalet's balcony...]]> 2017-02-27 00:07:34 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/156288815 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/156705936 OFF DAY]]> 2017-02-28 13:48:30 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/156705936 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/156892245 For this month, I placed in food & beverage department. However, today I still working at f.o. because today is not function day. If functions held, I will help that department only.

If no function, I will placed either f.o. or housekeeping. For this moment, I choose to stick again with f.o. department. If changes happen, I placed in housekeeping.

Lists of functions in March 2017]]> 2017-02-28 23:29:19 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/156892245 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/157240934 Today, I am still working at f.o. department. For day use, after the visitors check out, the rooms cannot be use by other visitors. The rooms must block till tomorrow although the visitors check out same day. It is because the housekeeping only working 8 a.m - 4 p.m.]]> 2017-03-02 07:12:44 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/157240934 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/157531658 Today I starting working in food & beverage department. This is because tomorrow start function till sunday. The functions held in boathouse and lobby of resort.

Today, I was cleaning the boathouse. Table and chairs arrange according to total paxs of function.]]> 2017-03-03 04:12:08 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/157531658 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/157760822 Today 2 function held at boathouse and lobby of resort.

So, today duty are prepare foods and drinks for their breakfast, lunch and dinner. The foods and drinks was cooking in resort's restaurant. So, from restaurant must deliver to lobby and boathouse]]> 2017-03-04 05:34:27 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/157760822 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/157812337 Today just a function held. It is just breakfast and coffebreaks time. The function held in lobby.

Before and after eat time, all of things must prepare and set up. All of dishes must cleaning up to serve to the visitors.]]> 2017-03-05 01:59:22 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/157812337 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/157895962 Today complete my first month of my intership at Dorani Bayu Resort.

Tomorrow until 9th held meeting for Kolej Universiti Islam Antarabangsa Selangor. So, they use lobby and meeting room.

So, my duty today to prepare meeting room for them. All of rubbish on the floor swept and clean up other things in meeting room.]]> 2017-03-06 00:13:20 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/157895962 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/158247223 Today held meeting program from Kolej Universiti Islam Antarabangsa Selangor as 3 days.

I duty on f.o. and can keep eye on their meeting. Their eat time as Hi Tea, Dinner and Supper.]]> 2017-03-07 07:32:02 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/158247223 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/158536435 If booking made early in a month or several weeks, that booking must make follow up call to make double confirmation.

It is also to check cancellation in last minute. If just a unit of chalet or apartment, it is just remove that booking. If the booking exceed 3 units, deposits of payment not return.

Details of booking :
- name
- address
- 2 phone no]]> 2017-03-08 01:16:18 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/158536435 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/158848827 OFF DAY]]> 2017-03-09 01:16:33 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/158848827 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/159230364 Today held a function from Ibu Pejabat Polis Daerah (IPD) Sabak Bernam bahagian Jenayah for 100 pax at restaurant.

The function start from 8 p.m. for dinner and bbq. They only need place and nasi goreng cina and teh tarik.

So, we at dorani bayu resort just set up tables, chairs, and also pa system to them.]]> 2017-03-10 11:15:51 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/159230364 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/159422243 Today no function held. So, my place at f.o. to handle checkin chalets. Actually before this have a booking function but they have cancelled last minute.

So, the chalet's booking was opened to the phone booking and also for walkin visitors.]]> 2017-03-11 09:22:04 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/159422243 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/159468661 This resort also have own website to give information to people. When interested with the chalets and apartments show at the wwbsite, people can make booking call and look for date to checkin.

For advise, make a booking a or two months early especially for weekends ( friday & saturday ).

www.dmuara.weebly.com

For quotation enquiry just send us email at
doranibayu@gmail.com]]> 2017-03-12 04:26:21 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/159468661 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/159544874 At f.o. also always see the store if laundry full. So, make a call to laundry to collect next to washing. Usually, laundry have to change after sunday or monday and also after function because many use things to change and washing.]]> 2017-03-13 00:17:10 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/159544874 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/159844210 OFF DAY]]> 2017-03-13 23:00:34 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/159844210 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/160131820 Today we discuss about the interest to ask the refund deposit from guest. Refund deposit is about RM 50 to cover aircond, astro and also key room. It is just RM 50 for a name registered. If many rooms and just a name registered, it is just RM 50.

So, when customer checkin, we must explain about the refund deposit and it is just temporary. When they want checkout, we must return back that refund deposit according to details recorded.

If anythings happen to aircond, astro and key room, the refund deposit will not returnable to cover.

Example of a refund deposit's details ;]]> 2017-03-15 00:05:19 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/160131820 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/160439619 As usually today just weekdays. So, all of chalets and apartments available.

So, today just waiting for walkin and answering call from customers who want to booking and also want know about packages provided and also about further of this resort.

Function for this week ;]]> 2017-03-16 07:50:33 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/160439619 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/160708663 For friday also same as days before. It just waiting for walkin guest and also waiting for phone booking.

Sometimes, people also ask about direction to this resort. People always ask about attraction places near this resort like restaurants]]> 2017-03-17 06:35:33 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/160708663 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/160920695 As weekend, all of chalets full of booking and was checkin. As usually also many people come to ask to walkin. As a result no chalets to walkin.

Moreover, this week start school holiday. As a results, this week many people was booked the chalets and apartments. This week also have a function start from 22 March to 23 March.]]> 2017-03-18 10:25:52 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/160920695 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/160968628 At f.o. counter, the most important aspect is communication skills with people. It is need when answer the call and also face people when coming to ask about the resort.

Moreover, if guest have paid the deposit, only write on resit the balance of full payment.]]> 2017-03-19 06:22:01 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/160968628 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/161040822 When today much booking, make sure yesterday checkin should checkout before 12 p.m. It is to housekeeping prepare the chalets and apartments for today checkin and also send extra bed to chalets according guest's order.

This is incoming function 

]]> 2017-03-19 23:56:47 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/161040822 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/161381288 OFF DAY]]> 2017-03-21 04:50:29 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/161381288 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/161699541 Today I am helping at a function held today and tomorrow for meeting for Jabatan Perkhidmatan Veterinar Negeri Selangor. The function held 2 days start today ( 22 March )until timorrow (23 March ).

Their package for today 5x eat as coffebreaks, lunch, hi tea, dinner and supper.

]]> 2017-03-22 02:36:13 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/161699541 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/161996186 For today function ( Jabatan Perkhidmatan Veterinar Negeri Selangor ) just 3x eat as breakfast, coffeebreaks and lunch.

Today they also checkout from 10 chalets and 2 apartments as their program end today.

]]> 2017-03-23 00:31:48 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/161996186 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/162336596 As usually, afternoon shift checkin the guests. At the counter also have dry iron and electric water heater. If the guests need dry iron, they just come to counter to borrow. If guest also need more shampoo and ]]> 2017-03-24 08:35:09 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/162336596 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/162546950 If things breakdown, when housekeeping service, they will told to the counter to get repair.]]> 2017-03-25 08:17:49 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/162546950 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/162603623 As usually afternoon shift just waiting guests to checkin. It is also waiting for walkin people to stay.

Moreover, this shift also must waiting dor any call from people either to booking or just ask about the packages require..

]]> 2017-03-26 08:12:06 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/162603623 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/162671768 Morning shift must make sure all of cash enough from collected yesterday according to cash book and reservation file recorded.

Staff at f.o. must know about cash in and out. All of information about the cash must be record to avoid the cash missing or short.

Incoming function for this week;

]]> 2017-03-27 00:17:15 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/162671768 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/163012919 OFF DAY]]> 2017-03-28 06:03:27 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/163012919 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/163289081 Today have a function from Institut Pendidikan Perguruan Kampus Bahasa Melayu Kuala Lumpur from today 29/3 until 31/3 for totally 40 pax.

Today eat time as 3x ; hi tea, dinner and supper.

Another meeting room for 40 person as classroom style..

]]> 2017-03-29 00:43:05 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/163289081 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/163572549 Today held function IPG Kampus BM for 2nd day. Today eat time as 6x ; breakfast, coffebreaks, lunch, hi tea, dinner and supper.

Jetty view from restaurant..

]]> 2017-03-29 23:46:25 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/163572549 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/163852013 Today last day for IPG function. Their eat time 3x; breakfast, coffebreaks and lunch.

For afternoon, another function have from Sinar Warisan Consultancy (Zakat Selangor) for 40 pax. Their eat time for today as 3x, hi tea, dinner and supper. It is involve PT3 students for motivation camp..

]]> 2017-03-31 00:13:59 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/163852013 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/164076879 Today 2nd day for function from Sinar Warisan Consultancy. Their eat time as 6x ; breakfast, coffeebreaks, lunch, hi tea, dinner and supper.]]> 2017-03-31 23:45:20 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/164076879 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/164139654 Today last day for Sinar Warisan Consultancy. Their eat time just 3x ; breakfast, coffebreaks and lunch. After that, the program finish and they back home.]]> 2017-04-02 04:19:31 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/164139654 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/164209730 For today, just a chalets booking.. So, usually around 10 a.m. should be make a confirmation call according to how long stay booked avoid booking mistake by receptionists wrote the booking.]]> 2017-04-03 00:32:35 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/164209730 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/164499141 After this if one of staff at f.o. off, the working hour shift to 12 hours. This because previous intership student have finish his training. So, for now, tuesday till thursday 12 working hours.

Moreover, when weekend someone booked, better ask deposit to avoid last minute cancellation.

List of functions for this month;

]]> 2017-04-04 00:28:29 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/164499141 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/164630631 OFF DAY]]> 2017-04-04 14:34:53 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/164630631 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/165032079 As usually, waiting for call about to book date. It is also to check back the booked with the confirmation. Sometimes they want to add day, reduce day, change date and also change chalets.

When cancellation happen, the chalets (usually weekend) can give to waiting list person with call they back.

Function report for incoming function on 8 April..

]]> 2017-04-06 02:10:30 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/165032079 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/165300378 Today set up for bbq function for tomorrow and also set up meeting room. Meeting book held for just 2 hours toninght.

After finish set up, I continue for f.o. shift untill 11 p.m.

Meeting room for 20 person.

]]> 2017-04-07 04:11:39 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/165300378 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/165498835 Today just make confirmation for booking today. Checkout guest and tell the housekeeping for services.

Moreover, f.o. also should try to solve problems happen in the chalets and apartments. Small problems can be repairs. If the problems cannot be solve, f.o. can change to the empty booking or give some discounts.]]> 2017-04-08 10:09:29 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/165498835 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/165531541 OFF DAY]]> 2017-04-09 02:27:21 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/165531541 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/165580368 Today as usual, make confirmation call for incoming check in. Today also to manage checkout with take back key room and 2 remote aircond and njoi next give back refund deposit to to them.

Function report for 12 - 15 April ;

]]> 2017-04-09 22:39:40 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/165580368 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/165798230 As usual, handle guest to checkin. Answer the call to take booking. Take function booking, and lock date for them.

Moreover, most important how to communicate to them on explain about the packages and give all information that they are require.

]]> 2017-04-11 01:44:45 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/165798230 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/166025909 Today held function until 15 April from KADA ( Agensi Pertanian Kelantan ). At the afternoon prepare dining hall for the function. All sta involve 2 persons.

Today just only dinner at around 7 p.m...

]]> 2017-04-12 07:13:05 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/166025909 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/166179677 Today 2nd day for KADA function. Today also start for them to use meeting room.

Today eat time as 3x ; breakfast, lunch and dinner..]]> 2017-04-12 23:37:36 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/166179677 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/166340906 Today I working back at f.o because another staff at f.o. take mc.. As usually, make confirmation about incoming function and guest booked.

Another f.o must take note, if guest cannot return back key room or lost it, the guest must be charge RM 300 as procedure.

Apartments area...

]]> 2017-04-14 01:57:17 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/166340906 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/166416836 Today actually held function from Mubarak Resources Consultant under Zakat Selangor Programme.

Unfortunately, the function was cancelled last minute because much participants did not come at gather place and only 9 person attend. So, Zakat Officer decide to cancel the programme.

So, I just working at f.o. and the duties as usual to handle checkout and checkin guest booked..

]]> 2017-04-15 04:53:27 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/166416836 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/166446311 As usually, evening shift to handle guest checkin. For guest checkout late, it is charge based on price a hour as RM 20.. For day use charge as RM 70 for weekday, RM 80 weekend ( sea view chalets and apartments ), RM 60 for weekday, RM 70 weekend ( village view chalets ).

Latest functions for two weeks left in April 2017...

]]> 2017-04-16 00:38:32 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/166446311 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/166489960 As usual, f.o. duty to handle guest checkout. After guest give key case, the refund deposit will return back to them. If anything problems happen like air cond problems, slow water shower, guest will complain when they want checkout.]]> 2017-04-17 00:33:39 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/166489960 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/166653339 As usual, morning shift have to clean the counter. Handling phone booking, make confirmation and also call ice cream distribution to order stocks. Besides, morning shift also must call the laundry if dirty things full.]]> 2017-04-18 00:26:27 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/166653339 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/166896647 OFF DAY]]> 2017-04-18 23:10:20 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/166896647 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/167178570 As usual, today duty to manage phone call from the customer about the packages, chalets and apartments.

List of function start tomorrow..

]]> 2017-04-20 05:25:04 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/167178570 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/167471983 Today held a steamboat package function for 30 pax. They took package steamboat set RM 80 ( 5 - 8 pax a table ).

]]> 2017-04-21 12:48:52 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/167471983 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/167633710 Today held function bbq full set package for 30 pax for gathering.

In the morning set up meeting room for tomorrow function from xta Marine (anjuran PERHEBAT) for Kursus Perniagaan Putu Bambu for 30 pax......

]]> 2017-04-22 16:20:15 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/167633710 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/167655563 Today held function from xta Marine (anjuran PERHEBAT) for Kursus Perniagaan Putu Bambu. The meeting held from 8 a.m. to 5 p.m.

Their eat time as 3x, breakfast, lunch and hi tea.

]]> 2017-04-23 01:41:27 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/167655563 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/167726195 As usual, today duty make confirmation first to guest will checkin today. Another is to handle guests checkout. Housekeeping will inform if problem happen in rooms.]]> 2017-04-24 01:35:12 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/167726195 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/167994645 As usual today duty to handle guest checkout. When guest return back key and 2 remote, the refund deposit will return back.]]> 2017-04-25 01:46:25 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/167994645 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/168251926 OFF DAY]]> 2017-04-25 23:37:11 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/168251926 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/168562972 Today held family day from Giat Mara Gombak for 50 pax 27/4 til tomorrow 28/4. For the evening held sukaneka activity.

Today eat time hi tea and dinner (bbq)..

Function report for today and tomorrow...

]]> 2017-04-27 07:46:36 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/168562972 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/168780284 Today last day function family day from Giat Mara students. Their eat time 2x breakfast and lunch only. Their checkout around 12 p.m.

For the afternoon, I cover f.o. because f.o. staff has his personal business.

]]> 2017-04-28 00:57:41 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/168780284 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/169011960 Today as usual handle checkin guests. For the room have problems like damage lamp bulb, fo must change that new one. For the shower, guest sometime not use that one. So, we must show how to use it properly.]]> 2017-04-29 13:55:51 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/169011960 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/169052696 As usual shift evening to checkin guest. Today also have to change lamp bulb. If guests want set extra bed and it pass after 4 p.m. (housekeeping shift) , fo must send that extra bed.

*Extra bed set; a single bed, a towel, a pillow and a blanket.]]> 2017-04-30 11:51:47 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/169052696 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/169097561 Today morning shift handle guests to checkout. If guests registered many chalets but only under a name, make sure one refund deposit only return back to avoid take another guest's refund deposit.]]> 2017-05-01 01:10:05 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/169097561 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/169376529 Today as usual handle checkout guests and also tell housekeeping to services.

Today also new practical student training at this resort. So, I teach and guide duty at f.o. and show him a little bit how f.o. department functional and how importance f.o. connecting with other departments.]]> 2017-05-02 10:23:32 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/169376529 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/169377146 OFF DAY]]> 2017-05-02 10:28:16 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/169377146 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/169844231 Today just checkin a guest. Today also answer call from people who to booking and also make cancellation.

If cashbox has much cash in, the cash can send to admin in office. It mush be record in cash book as Tunai Masuk Dalam to know how much profit from sales of snacks and drinks..

Lists functions for this month, May 2017 ;

]]> 2017-05-04 05:02:31 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/169844231 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/170138413 As usual today handle guests checkin. It is also answer booking for tomorrow as weekend usually full. If last minute cancellation only people who book a day before can get.]]> 2017-05-05 10:21:03 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/170138413 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/170314676 Today duty as checkin guests and also send extra bed. Make sure all receipts recorded on right according as receipt reservation on reservation book receipt and extra bed on dummy book receipt.

Snacks and drinks..

]]> 2017-05-06 15:45:07 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/170314676 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/170359601 Today as usual afternoon shift handle guest checkin. The important is make sure refund deposit return back to the right guest. If mistake happen like give to another person that not register because just one name and one refund deposit, they will get free money and cashbook will short to cover another guest's refund deposit.]]> 2017-05-07 13:23:52 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/170359601 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/170455540 As usual today duty as checkin guests according their booked date. Today also handle guest who always day use in resort..]]> 2017-05-08 09:08:37 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/170455540 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/170721655 As usual today duty as handle checkin guests. Tomorrow public holiday. So many people come to stay a night in this resort.]]> 2017-05-09 11:01:40 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/170721655 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/170976697 OFF DAY]]> 2017-05-10 11:30:20 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/170976697 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/171235573 Today duty set up meeting room for function from Majlis Daerah Sabak Bernam (MDSB ) for 95 pac from 12/5 till 14/5.

Function report from 12/5 till 14/5..

]]> 2017-05-11 12:49:54 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/171235573 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/171423144 Today held meeting function from MDSB for KURSUS INDUKSI FORMAT KURIKULUM PEMBANGUNAN BANGUNAN BERSTRATA (FOKUS) for 85 participants.

Today eat time 3x as hi tea, dinner and supper.

Meeting VIP room classroom style for 85 participants...

]]> 2017-05-12 07:29:17 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/171423144 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/171643547 Today second day for MDSB function. Their eat time as 6x as breakfast, coffebreaks, lunch, hi tea, bbq and supper.

Set up for bbq..

]]> 2017-05-13 23:52:33 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/171643547 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/171643721 Last day for MDSB function. Their eat time as 3x as breakfast, coffebreaks and lunch.]]> 2017-05-14 00:00:13 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/171643721 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/171730056 Today as usual handle guest checkout and also make confirmation to people booked.

Today also start another function from Agensi Pertanian daripada Kelantan (KADA) from 15/5 until 18/5 for 25 pax..

Function report for 15/5/2017 - 18/5/2017..

]]> 2017-05-15 02:15:55 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/171730056 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/172034845 As usual sit at counter. Answer call from people who want to know about price a night and also want to booking date.]]> 2017-05-16 09:19:52 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/172034845 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/172231200 OFF DAY]]> 2017-05-17 02:16:12 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/172231200 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/172582292 Today as usual manage guest checkin to resort according to booked and also just walkin.

Function report for incoming function 21 May to 22 May..

]]> 2017-05-18 13:52:09 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/172582292 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/172922207 As usual handle people checkin. Today also make confirmation on tomorrow booked.]]> 2017-05-20 13:16:59 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/172922207 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/172922360 Today as usual manage guests to checkin. Some guests also have problem like cannot switch on air cond and also switch on tv. So, fo must go and see the chalets next solve that problems.]]> 2017-05-20 13:20:23 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/172922360 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/173020891 Today as usual manage guest checkin to resort. Today 12 chalets and 3 apartments was booked by Setiausaha Kerajaan Negeri Selangor (SUK Negeri Selangor ). So, today handle their participants.

They are also booking dinner and breakfast for 33 pax. ]]> 2017-05-21 23:05:53 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/173020891 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/173031787 Today morning shift handling phone calling from people. As usual handling guests checkout next telling housekeeping which chalets and apartments should be service.

Incoming function report on 23 may - 25 may..]]> 2017-05-22 01:17:02 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/173031787 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/173392411 Today held function from Jabatan Pendidikan Wilayah Persekutuan (JPWP ) corperate with Dewan Bandaraya Kuala Lumpur (DBKL) for Program KepimpinanBadan Pengawas. It is involve 74 students from several schools araound Kuala Lumpur.

Today eat time as 3x as hi tea, dinner and supper.]]> 2017-05-23 13:57:10 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/173392411 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/173572064 Today second day for Program Kepimpinan Badan Pengawas. Their eat time as 4x as breakfast, coffebreaks, lunch and dinner. For teachers only have supper.

Some of their activities today]]> 2017-05-24 08:33:25 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/173572064 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/173799154 Today last day for Kem Kepimpinan Pengawas. Their eat time as 3x as breakfasts, coffebreak and lunch.]]> 2017-05-25 11:43:47 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/173799154 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/173922612 Today is last day my internship at Dorani Bayu Resort. I am very glad get opportunity to training at here. Much experiences I get how to handle and know much knowledge about how a resort running their operations.

Thanks a lot to all staffs who teach me a lot about all knowledge about food and beverage, front office and also housekeeping. I hope with this experiences, I can apply in future]]> 2017-05-26 01:00:38 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/173922612 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/176341658 2017-06-14 02:54:47 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/176341658 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/176341800 2017-06-14 02:56:16 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/176341800 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/176341861 2017-06-14 02:57:14 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/176341861 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/176341984 2017-06-14 02:58:31 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/176341984 nazmi_hashim https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/176372962 https://youtu.be/LVPxfvF_e8Q]]> 2017-06-14 09:20:13 UTC https://padlet.com/nazmi_hashim/DORANIBAYURESORT/wish/176372962