Restrospective - 1st Avengers by Stephanie Barrera Sierra https://padlet.com/stephaniebarrera/Bookmarks “The world as we have created it is a process of our thinking. It cannot be changed without changing our thinking.” – Albert Einstein en-us 2021-09-27 21:41:32 UTC 2025-12-16 06:18:05 UTC hello@padlet.com https://padlet.net/icons/png/270f.png Which ones do we have to recycle? stephaniebarrera https://padlet.com/stephaniebarrera/Bookmarks/wish/1772522415 2021-09-27 21:50:36 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1772522415 What can we add? stephaniebarrera https://padlet.com/stephaniebarrera/Bookmarks/wish/1772617655 2021-09-27 23:03:59 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1772617655 This's our team! stephaniebarrera https://padlet.com/stephaniebarrera/Bookmarks/wish/1772623280 2021-09-27 23:08:37 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1772623280 Which activities/actions/behaviors should be removed from the box? stephaniebarrera https://padlet.com/stephaniebarrera/Bookmarks/wish/1772626536 2021-09-27 23:11:31 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1772626536 1. Please write down your thoughts by answering each of the following questions. (Your top #2) stephaniebarrera https://padlet.com/stephaniebarrera/Bookmarks/wish/1772632610 2021-09-27 23:16:44 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1772632610 2. Read and then let's vote on each of the questions for the comments you agree with the most (you have 3 votes). stephaniebarrera https://padlet.com/stephaniebarrera/Bookmarks/wish/1772634041 2021-09-27 23:17:55 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1772634041 3. let's socialize the most voted and if you share something else with us is your moment. stephaniebarrera https://padlet.com/stephaniebarrera/Bookmarks/wish/1772635870 2021-09-27 23:19:31 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1772635870 Operations training https://padlet.com/stephaniebarrera/Bookmarks/wish/1797413141 2021-10-06 18:07:10 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797413141 Help with Pods status, unassigned, nps, TL bonus, shadows. https://padlet.com/stephaniebarrera/Bookmarks/wish/1797413186 2021-10-06 18:07:11 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797413186 Teamwork. https://padlet.com/stephaniebarrera/Bookmarks/wish/1797413348 2021-10-06 18:07:15 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797413348 Support https://padlet.com/stephaniebarrera/Bookmarks/wish/1797414137 2021-10-06 18:07:33 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797414137 Support from Operations with staff areas https://padlet.com/stephaniebarrera/Bookmarks/wish/1797414678 2021-10-06 18:07:45 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797414678 Help with Security - Service Desk - https://padlet.com/stephaniebarrera/Bookmarks/wish/1797415174 Facilities]]> 2021-10-06 18:07:57 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797415174 Keep track of all pending POD Assessments and help the new ones on how to do it https://padlet.com/stephaniebarrera/Bookmarks/wish/1797415185 2021-10-06 18:07:57 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797415185 have a current retrospective to monitore our improvements https://padlet.com/stephaniebarrera/Bookmarks/wish/1797415205 2021-10-06 18:07:58 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797415205 Additional help on billing ? https://padlet.com/stephaniebarrera/Bookmarks/wish/1797415218 2021-10-06 18:07:58 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797415218 Onboading Documents https://padlet.com/stephaniebarrera/Bookmarks/wish/1797415504 2021-10-06 18:08:05 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797415504 Standardize more processes https://padlet.com/stephaniebarrera/Bookmarks/wish/1797416237 2021-10-06 18:08:19 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797416237 Easy Forecast accuracy https://padlet.com/stephaniebarrera/Bookmarks/wish/1797416843 2021-10-06 18:08:32 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797416843 Welcome Kit for the new hires stephaniebarrera https://padlet.com/stephaniebarrera/Bookmarks/wish/1797416926 2021-10-06 18:08:34 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797416926 Talent Pool management (Investing-Credentials) https://padlet.com/stephaniebarrera/Bookmarks/wish/1797417245 2021-10-06 18:08:41 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797417245 engagement https://padlet.com/stephaniebarrera/Bookmarks/wish/1797417592 2021-10-06 18:08:47 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797417592 tools to manage teams or finance https://padlet.com/stephaniebarrera/Bookmarks/wish/1797417950 2021-10-06 18:08:55 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797417950 I had to be reminded about my POD Assessment. From that experience I placed a reminder on my agenda to NEVER miss a POD Assessment again https://padlet.com/stephaniebarrera/Bookmarks/wish/1797418022 2021-10-06 18:08:57 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797418022 Even though we are trying to use new processes, lack of commitment to follow them https://padlet.com/stephaniebarrera/Bookmarks/wish/1797418173 2021-10-06 18:09:00 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797418173 Cost Forecast https://padlet.com/stephaniebarrera/Bookmarks/wish/1797418618 2021-10-06 18:09:10 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797418618 look for another tool or process to have a better forecast https://padlet.com/stephaniebarrera/Bookmarks/wish/1797419194 2021-10-06 18:09:23 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797419194 Actively involve Customer side pod members and also get strong feedback from customer's management team https://padlet.com/stephaniebarrera/Bookmarks/wish/1797419720 2021-10-06 18:09:35 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797419720 many spreadsheet to update https://padlet.com/stephaniebarrera/Bookmarks/wish/1797419974 Billing y P&L tool online]]> 2021-10-06 18:09:40 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797419974 Notifications of the end dates of all operations processes https://padlet.com/stephaniebarrera/Bookmarks/wish/1797420542 2021-10-06 18:09:52 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797420542 Being humble and open to learn https://padlet.com/stephaniebarrera/Bookmarks/wish/1797420641 2021-10-06 18:09:55 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797420641 Changes in processes and/or tools not involving end user https://padlet.com/stephaniebarrera/Bookmarks/wish/1797420721 2021-10-06 18:09:57 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797420721 We should create "Observers rooms". One person can take time to complete a file or a task (ex. Billing, P&L, etc.) and it will help as an example o reinforce knowledge. Observers will take notes and maybe ask some questions. https://padlet.com/stephaniebarrera/Bookmarks/wish/1797421380 2021-10-06 18:10:11 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797421380 Response time about ticket status https://padlet.com/stephaniebarrera/Bookmarks/wish/1797421760 2021-10-06 18:10:20 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797421760 warm welcome... good start! https://padlet.com/stephaniebarrera/Bookmarks/wish/1797422485 2021-10-06 18:10:36 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797422485 Have team buildings to get together https://padlet.com/stephaniebarrera/Bookmarks/wish/1797422600 2021-10-06 18:10:38 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797422600 Having support on small daily tasks Like creating SR, Billing, rotations etc, to have more time for PM activities with client. https://padlet.com/stephaniebarrera/Bookmarks/wish/1797423242 2021-10-06 18:10:53 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797423242 We stopped looking at billing vs glow and it all went south :( https://padlet.com/stephaniebarrera/Bookmarks/wish/1797423709 2021-10-06 18:11:04 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797423709 Transfer of processes knowledge isn't effective https://padlet.com/stephaniebarrera/Bookmarks/wish/1797423816 2021-10-06 18:11:06 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797423816 Less meetings https://padlet.com/stephaniebarrera/Bookmarks/wish/1797423827 2021-10-06 18:11:07 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797423827 Weekly meeting https://padlet.com/stephaniebarrera/Bookmarks/wish/1797424045 2021-10-06 18:11:12 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797424045 Weekly meeting :) https://padlet.com/stephaniebarrera/Bookmarks/wish/1797424350 2021-10-06 18:11:19 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797424350 HOw we managed the ADM & EFM projects base on the VMO Rules https://padlet.com/stephaniebarrera/Bookmarks/wish/1797424375 2021-10-06 18:11:19 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797424375 Retospective between teams ans projects. Learning from different experiences would help. https://padlet.com/stephaniebarrera/Bookmarks/wish/1797424494 2021-10-06 18:11:21 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797424494 Inviting people of other studios to our weekly meeting https://padlet.com/stephaniebarrera/Bookmarks/wish/1797424783 2021-10-06 18:11:29 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797424783 Vision amplia de Globant. Conocer la empresa y saber donde estamos ubicados dentro de ella. https://padlet.com/stephaniebarrera/Bookmarks/wish/1797425058 2021-10-06 18:11:35 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797425058 Too shy https://padlet.com/stephaniebarrera/Bookmarks/wish/1797425629 2021-10-06 18:11:47 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797425629 More financial trainings https://padlet.com/stephaniebarrera/Bookmarks/wish/1797425906 2021-10-06 18:11:54 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797425906 Specialized team for operational tasks (Bill, rotate, create SRs for us) https://padlet.com/stephaniebarrera/Bookmarks/wish/1797426487 2021-10-06 18:12:07 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797426487 PM shadowing program as part of onboarding https://padlet.com/stephaniebarrera/Bookmarks/wish/1797426907 2021-10-06 18:12:18 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797426907 Career path mentoring for every team member. https://padlet.com/stephaniebarrera/Bookmarks/wish/1797427457 2021-10-06 18:12:30 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797427457 Use of Power BI reports. https://padlet.com/stephaniebarrera/Bookmarks/wish/1797428210 2021-10-06 18:12:46 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797428210 Involve always PMs in the analysis of important decisions in PODs or account https://padlet.com/stephaniebarrera/Bookmarks/wish/1797428341 2021-10-06 18:12:49 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797428341 consolidated portal with all the accesses and files for operation https://padlet.com/stephaniebarrera/Bookmarks/wish/1797430064 2021-10-06 18:13:26 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797430064 Explanation about operation process https://padlet.com/stephaniebarrera/Bookmarks/wish/1797430977 2021-10-06 18:13:45 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797430977 Slow/non existing response from Globant support areas https://padlet.com/stephaniebarrera/Bookmarks/wish/1797431133 2021-10-06 18:13:49 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797431133 Have a billing tool instead of a Spreadsheet https://padlet.com/stephaniebarrera/Bookmarks/wish/1797431303 2021-10-06 18:13:52 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797431303 Need PM trainings for those that only worked as SM in Globant https://padlet.com/stephaniebarrera/Bookmarks/wish/1797431756 2021-10-06 18:14:03 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797431756 Help with POD Journey https://padlet.com/stephaniebarrera/Bookmarks/wish/1797431878 2021-10-06 18:14:06 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797431878 Billing update process base on a G-sheet https://padlet.com/stephaniebarrera/Bookmarks/wish/1797432489 2021-10-06 18:14:19 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797432489 Laptop for new hires https://padlet.com/stephaniebarrera/Bookmarks/wish/1797433433 2021-10-06 18:14:41 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797433433 Many time spent in lots of repetitive processes, we could use RPA or other tools to automate processes and maximize human time value https://padlet.com/stephaniebarrera/Bookmarks/wish/1797433837 2021-10-06 18:14:49 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797433837 Everytime we do not know who to contact for an issue within Globant, the Ops team is the place to go https://padlet.com/stephaniebarrera/Bookmarks/wish/1797435570 2021-10-06 18:15:28 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797435570 consolidated contact list for disney parks specifically https://padlet.com/stephaniebarrera/Bookmarks/wish/1797435742 2021-10-06 18:15:32 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797435742 3P3 tool !!!!!!!!!!!!! https://padlet.com/stephaniebarrera/Bookmarks/wish/1797436114 2021-10-06 18:15:40 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797436114 have a mentee for each person https://padlet.com/stephaniebarrera/Bookmarks/wish/1797436244 2021-10-06 18:15:42 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797436244 Plan exchange trips to let people from one country, meet their team mates in other locations https://padlet.com/stephaniebarrera/Bookmarks/wish/1797439197 2021-10-06 18:16:41 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797439197 Service Desk process https://padlet.com/stephaniebarrera/Bookmarks/wish/1797440761 2021-10-06 18:17:17 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797440761 lack of accuracy when it comes to calculate impact of increases and forecasting of costs, we need a better process/formula in order to be able to be more accurate. https://padlet.com/stephaniebarrera/Bookmarks/wish/1797441804 2021-10-06 18:17:40 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797441804 Glow is too important and too slow to be a tool with such great importance and utility https://padlet.com/stephaniebarrera/Bookmarks/wish/1797443405 2021-10-06 18:18:16 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797443405 Better staffing management, ¿what about an automatic feature that suggest the best possible candidate? https://padlet.com/stephaniebarrera/Bookmarks/wish/1797444104 2021-10-06 18:18:32 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797444104 From the financial perspective we received good support for improving forecast, BUT this communication should also be back to the Organization, for example taking changes request or improvements from the Portfolio to Globant´s processes handlers. https://padlet.com/stephaniebarrera/Bookmarks/wish/1797444395 2021-10-06 18:18:39 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797444395 Staffing process https://padlet.com/stephaniebarrera/Bookmarks/wish/1797444863 2021-10-06 18:18:50 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797444863 Assign an operation mentor to new team members https://padlet.com/stephaniebarrera/Bookmarks/wish/1797445712 2021-10-06 18:19:09 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797445712 Training in Power BI to improve knowledge in analytics in the team, creation of reports and automatic dashboards with databases. https://padlet.com/stephaniebarrera/Bookmarks/wish/1797447086 2021-10-06 18:19:40 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797447086 Missing appropiate knowledge transfer plans https://padlet.com/stephaniebarrera/Bookmarks/wish/1797447470 2021-10-06 18:19:50 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797447470 Change "What didn´t go well" to "what could be done better" ;) https://padlet.com/stephaniebarrera/Bookmarks/wish/1797448230 2021-10-06 18:20:06 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797448230 have a ops website with all the Avengers metrics https://padlet.com/stephaniebarrera/Bookmarks/wish/1797449983 2021-10-06 18:20:48 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797449983 Buy/Make a really good FP&A tool and a cloud-based enterprise performance management (EPM) solution https://padlet.com/stephaniebarrera/Bookmarks/wish/1797453971 2021-10-06 18:22:20 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797453971 Creating a Super spreadsheet for EFM estimation which provides cost based on team structure in order to know the margin during the estimate https://padlet.com/stephaniebarrera/Bookmarks/wish/1797455020 2021-10-06 18:22:46 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797455020 POD metrics must be 3-5 max for a delivery project, to keep focus on those. Today all the 15 practices are not optional https://padlet.com/stephaniebarrera/Bookmarks/wish/1797469780 2021-10-06 18:28:35 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797469780 To decouple the large groups of operations https://padlet.com/stephaniebarrera/Bookmarks/wish/1797575235 We should decouple the large groups of operations, create new DMs with groups of no more than 7 ~ PMs. This allows finer monitoring and control of the processes, failures, deviations, and objectives achieved. Following this, each DM can have a more precise status of what is happening, have meetings at that level with peer DMs and finally escalate to DD -> VP... For sure this will help to improve all our process]]> 2021-10-06 19:14:05 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797575235 https://padlet.com/stephaniebarrera/Bookmarks/wish/1797603079 To decouple the large groups of operationsWe should decouple the large groups of operations, create new DMs with groups of no more than 7 ~ PMs. This allows finer monitoring and control of the processes, failures, deviations, and objectives achieved. Following this, each DM can have a more precise status of what is happening, have meetings at that level with peer DMs and finally escalate to DD -> VP... For sure this will help to improve all our process]]> 2021-10-06 19:27:53 UTC https://padlet.com/stephaniebarrera/Bookmarks/wish/1797603079