🙎 💭 Part 3 - At a reception: a conversation. by Ale G. https://padlet.com/giannitelli_alessandra/ha4xic7ki7of Esempio di una tipica conversazione in inglese tra un cliente e la receptionist di un albergo o di un hotel. en-us 2018-02-13 14:00:00 UTC 2018-02-13 19:30:45 UTC hello@padlet.com English: giannitelli_alessandra https://padlet.com/giannitelli_alessandra/ha4xic7ki7of/wish/231032227 Good morning. Can I help you?
Yes, please. I’d like a room for a couple of days.

What kind of room would you like? single room, or a double?
Well, how much is it, for the double?

It’s 45 pounds per night.
Perfect, I’ll take a double room, then.

Could you please give me an identity document?
Sure, here’s my passport.

Thank you. And please fill this form and sign it.
Alright. Excuse me, is there satellite tv in the room?

Yes, with all the main international channels.
And what about breakfast, what time do you serve it?

It’s served from 7a.m. to 10a.m. Would you like something special for breakfast?
No thanks, just coffee and cereals.

Coffee and cereals, ok. Here is your key, your room is number 67, and if you need anything please use the intercom in your room and dial 1 for the reception area. Have a good stay.
Thank you.

]]> 2018-02-13 14:10:22 UTC https://padlet.com/giannitelli_alessandra/ha4xic7ki7of/wish/231032227 Italiano giannitelli_alessandra https://padlet.com/giannitelli_alessandra/ha4xic7ki7of/wish/231036237 Buongiorno. Posso aiutarla?
Si, per favore. Vorrei una stanza per un paio di giorni.

Che tipo di stanza? Singola o doppia?
Beh, quanto costa la doppia?

Sono 45 sterline a notte.
Perfetto, prenderò la doppia, allora.

Potrebbe per cortesia darmi un documento di identità?
Sicuro, ecco il mio passaporto.

Grazie. E per favore compili questo modulo e lo firmi.
Bene. Mi scusi, c’è la tv satellitare in camera?

Si, con tutti i principali canali internazionali.
E la colazione, a che ora la servite?

Dalle 7 alle 10. Avete qualche esigenza particolare per colazione?
No grazie, solo caffè e cereali.

Caffè e cereali, ok. Ecco la sua chiave, la stanza è la numero 67, e se ha bisogno di qualsiasi cosa può usare il telefono nella camera e digitare 1 per la reception. Buon soggiorno.
Grazie.

]]> 2018-02-13 14:16:16 UTC https://padlet.com/giannitelli_alessandra/ha4xic7ki7of/wish/231036237 giannitelli_alessandra https://padlet.com/giannitelli_alessandra/ha4xic7ki7of/wish/231039418 2018-02-13 14:21:05 UTC https://padlet.com/giannitelli_alessandra/ha4xic7ki7of/wish/231039418 giannitelli_alessandra https://padlet.com/giannitelli_alessandra/ha4xic7ki7of/wish/231044260 Hotel reservation.

]]> 2018-02-13 14:27:35 UTC https://padlet.com/giannitelli_alessandra/ha4xic7ki7of/wish/231044260 Compito: giannitelli_alessandra https://padlet.com/giannitelli_alessandra/ha4xic7ki7of/wish/231047098 create un padlet simile a questo, che contenga un dialogo in inglese sull'esempio qui illustrato. Preparate poi un video con il vostro cellulare in cui interpreterete il dialogo che avete precedentemente creato. Potete lavorare in gruppi di 3/5 persone. 📝✏️ ☺️]]> 2018-02-13 14:32:56 UTC https://padlet.com/giannitelli_alessandra/ha4xic7ki7of/wish/231047098 Arrival/Check-in giannitelli_alessandra https://padlet.com/giannitelli_alessandra/ha4xic7ki7of/wish/231067416
  • check-in/check-out — When guests arrive at the hotel, they check in to get their room key. On their last morning, they check out to pay their bill.
  • key card — Most hotels use key cards (that look like credit cards) instead of an actual key to get into the room. Sometimes the magnetic strip on the card gets unactivated, and it won’t open the door correctly.
  • deposit — This is money that is paid before guests actually stay in the hotel. It’s often used to reserve (hold/save) their place, and there are policies (rules) about what happens to the money if they cancel their reservation.
  • room number — Guests need to know the number of the room where they’re staying.
  • morning call/wake-up call — At many hotels, guests can ask that hotel staff call them at a certain time to wake them up, instead of relying on an alarm clock.
  • noisy — You might get complaints from guests that a room near theirs is being too loud, or noisy.

    • ]]>     2018-02-13 15:01:58 UTC https://padlet.com/giannitelli_alessandra/ha4xic7ki7of/wish/231067416     Checking Out: vocabulary giannitelli_alessandra https://padlet.com/giannitelli_alessandra/ha4xic7ki7of/wish/231073616
  • invoice (fattura) — This is the piece of paper with a guest’s total charges (expenses) that they need to pay when they check out.
  • tax — One line on the invoice (una voce della fattura) will be for tax, a percent of the total expenses that goes to local/national government. In the USA, state tax is different from state to state.
  • damage charge — If guests break or ruin something in the room, they might need to pay a damage charge. If a deposit was made, this type of expense might be paid for from the deposit.
  • late charge — If guests check out later than the check-out time, they could have to pay a late charge.
  • signature — Sometimes guests need to sign their name on an invoice or credit card receipt. Ask for their 'signature.
  • customer satisfaction — If guests had a great stay and were happy with the service, they are satisfied customers with high customer satisfaction.

    • By learning these important hotel vocabulary words, you’ll definitely have high customer satisfaction!


    Good luck!


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