VOC Digital Display Slides by Katherine Marchiano

CTA Should be...

dentsuamerlearning — 2025-09-02 12:18:19 UTC

Short and scannable
Actionable or reflective
Tied to the data or insight shown
Optional but intriguing

Reflective Prompts

dentsuamerlearning — 2025-09-02 12:18:32 UTC

These encourage self-assessment or curiosity:

“What would your NPS score be if you were the customer?”
“How do you show empathy in your customer interactions?”
“What’s one thing you can do today to improve a customer’s experience?”
“Have you ever turned a complaint into a compliment?”

Exploratory Prompts

dentsuamerlearning — 2025-09-02 13:38:05 UTC

“Not sure what NPS means? Ask Copilot: ‘What is NPS and why does it matter?’”
“Want to explore more insights? Visit [do we have a site they can check out?]”

Engagement Prompts

dentsuamerlearning — 2025-09-02 13:38:28 UTC

“Witness a great customer moment? Share it with your team today.”
“Ask a teammate: What’s one thing we could do better for our customers?”
“Try this: Ask a customer what matters most to them and really listen.”

Gamified Prompts

dentsuamerlearning — 2025-09-02 13:38:47 UTC

“Customer Experience Challenge: Smile and greet every customer today—see what happens.”
“CX Quiz: What does a -20 NPS mean? Ask Copilot!”
“This week’s CX theme: Responsiveness. How fast is fast enough?”

Visual Overload

dentsuamerlearning — 2025-09-02 13:48:42 UTC

Slides are packed with dashboards and small text.
Hard to read from a distance.
No clear focal point.

Lack of Context

dentsuamerlearning — 2025-09-02 13:48:53 UTC

Metrics like NPS are shown without explanation.
Viewers may not understand what the numbers mean or why they matter.

No Call to Action

dentsuamerlearning — 2025-09-02 13:49:06 UTC

Slides don’t invite viewers to reflect, learn, or act.
Passive experience with no engagement.

Quote Clutter

dentsuamerlearning — 2025-09-02 13:49:34 UTC

Customer quotes are shown in bulk.
No synthesis or insight, just raw feedback.

Simplify the Visuals

dentsuamerlearning — 2025-09-02 13:50:11 UTC

Focus on 1–2 key metrics per slide.
Use icons, color coding, and large fonts.

Add “Why It Matters”

dentsuamerlearning — 2025-09-02 13:50:21 UTC

Include a short explanation of each metric.
Help viewers understand the impact on customers and teams.

Use Storytelling

dentsuamerlearning — 2025-09-02 13:50:32 UTC

Highlight one quote per slide.
Add a theme and takeaway to make it meaningful.

Include Calls to Action

dentsuamerlearning — 2025-09-02 13:50:46 UTC

Prompt viewers to reflect, explore, or take action.
Make the experience interactive and educational.

Rotate Content

dentsuamerlearning — 2025-09-02 13:51:22 UTC

Change slides weekly or bi-weekly to keep them fresh.
Align themes with current VOC trends or initiatives.

Teaching Moment Slide

dentsuamerlearning — 2025-09-02 13:52:34 UTC

Explains a metric like NPS.
Example:
Title: “What Is NPS and Why Should You Care?”
Content:
- NPS measures how likely customers are to recommend us.
  Scores range from -100 to +100.
  A high score means customers love us. A low score means we have work to do.
  CTA:
  Ask Copilot: “What’s a good NPS score?”
  Reflect: What would your score be if you were the customer?

Simplified Dashboard Slide

dentsuamerlearning — 2025-09-02 13:53:49 UTC

Shows one key metric with context and CTA.
Title: “Customer Experience Snapshot – This Week”
Content:

NPS dropped 3 points this week.
Top feedback: Long wait times and unclear communication.
CTA:
Try This: Ask a customer what matters most to them and really listen.

Quote + Insight Slide

dentsuamerlearning — 2025-09-02 13:54:25 UTC

Features one quote with a theme and takeaway.
Title: “Customer Voice of the Week”
Quote:

“The staff is personable and they take great care in seeking out answers to my queries.”
Theme: Personal Connection
Why It Matters: Customers value empathy and effort more than speed.
What We’re Doing: Reinforcing active listening in frontline coaching.
CTA:
Challenge: Make one customer feel truly heard today.