• Accompanied supervisor to inspect the electrical system around Menara Kuantan 188 for the Pasar Sera event

• Ensured electrical components were in good condition as part of facilities management duties

• Assisted with Isyak and Tarawih prayer setup, including arranging prayer mats and setting up the audio system for buffet guests

Equipment Used:

• Electrical test tools

• Extension cords

• Audio system

• Prayer mats

Relation to Theory and Practice Learned:

• Wellness Facilities Management – maintaining facility readiness and functionality for public events

• Occupational Safety and Health – ensuring safe setup and inspection of electrical and prayer-related infrastructure

• Arranged boxes manually in proper order to make items easily accessible and identifiable

• Visited the water tank area to observe its structure and understand its function in supplying water to the tower

Equipment Used:

• Marker pen (for labelling)

• Label stickers

Relation to Theory and Practice Learned:

• Wellness Facilities Management – understanding basic storage practices and water system functions in high-rise facilities

• Occupational Safety and Health – ensuring safety considerations during inspection and maintenance activities.

• Assisted Mr. Azlan in interacting with customers during the skywalk

• Checked ropes and safety tools to ensure participants’ safety

• Monitored wind conditions to confirm whether the activity could proceed

Equipment Used:

• Safety harness

• Ropes and carabiners

• Anemometer (if used for wind checking)

Relation to Theory and Practice Learned:

• Occupational Safety and Health – assisting with safety checks and monitoring environmental conditions during high-risk activities

• Wellness Facilities Management – supporting safe and organised execution of activities within the facility

• Inspected the iftar area prepared for Tuanku, ensuring cleanliness, proper arrangement, and setup of microphone and other equipment

• Helped set up pelita by placing lights in designated spots, securing them, and ensuring they were functional

• Worked with the team to install pelita along the fence to enhance lighting and ambience around the event area

Equipment Used:

• Microphone and speaker system

• Pelita

• Extension cords

• Zip ties (used to secure the pelita holders to the railing)

Relation to Theory and Practice Learned:

• Wellness Facilities Management – preparing event spaces and managing lighting setup to ensure functionality and comfort

• Occupational Safety and Health – ensuring safety and cleanliness for VIP functions through proper setup and monitoring

• Checked the preparation area for the Sultan's event, ensuring everything was in place.

• Transferred to the Sales Department and assigned to work on posters and layouts for the Zipline Kids Section, starting to plan the design concept and layout based on project requirements.

Equipment Used:

• Canva (poster and layout design)

Relation to Theory and Practice Learned:

• Sport Business – involved in event preparation and design planning to promote experience-based attractions

• Technology and Information in Business – used digital tools to develop promotional materials and support event coordination

• Assisted with the Quran Hour event by guiding male and female participants to their respective prayer areas

• Welcomed arriving guests and provided clear directions to their designated locations

Afternoon:

• Helped prepare for the Iftar event with Tuanku and orphans

• Set up tables, placed dining utensils, and arranged essentials for a welcoming atmosphere

Evening:

• Managed the officers' dining area by directing them to food stations and explaining the meal flow

• Monitored the crowd to ensure smooth and organized movement

Night:

• Assisted with post-event cleanup in the dining and prayer areas

• Folded and arranged sejadah, organized footwear, cleared tables, and tidied the space

Equipment Used:

• Floor markers and signage (for guiding participants)

• Disposable gloves and trash bags (for cleanup)

• Sejadah, tables, utensils, and water containers (for prayer and dining setup)

Relation to Theory and Practice Learned:

• Volunteerism – involved in crowd handling and supporting community-based religious events

• Organisational Behaviour – applied teamwork and coordination skills during formal event operations

• Continued refining the layout for the Zipline Kids Section and designed a promotional poster

• Assisted a colleague in completing documents and prepared the attendance list for Tuanku’s visit

• Entered details of the Ramadan buffet receipt into a Word document as instructed by Puan Lia

Equipment Used:

• Canva (for poster and layout design)

• Microsoft Word (for attendance list and receipt documentation)

• Laptop and printer (for document preparation and printing)

Relation to Theory and Practice Learned:

• Sport Business – applied design work and administrative planning in promotional tasks

• Technology and Information in Business – used digital tools for formal documentation and task execution

• Continued updating the Ramadan buffet receipt by ensuring all information, including accurate dates, was correctly formatted in the Word document

Equipment Used:

• Microsoft Word – used for editing and formatting the receipt document

Relation to Theory and Practice Learned:

• Technology and Information in Business – focusing on document formatting and data accuracy using digital tools

• Assisted in escorting orphaned children to the Sky Deck, where they were able to enjoy the scenic view while engaging in light conversation and relaxation

• Supported the shared iftar session by ensuring the children were comfortable and food was distributed accordingly

• Participated in the distribution of Eid money (duit raya) as a gesture of love and support during the holy month of Ramadan

Equipment Used:

• Event coordination checklist – for managing the flow of activities

• Food distribution tools

Relation to Theory and Practice Learned:

• Volunteerism – supporting charitable and community-based initiatives through hands-on involvement

• Organisational Behaviour – applied interpersonal skills and emotional intelligence when interacting with children in a formal yet compassionate setting

• Collected data on primary schools in Pahang including names, phone numbers, and email addresses for the Zipline promotion campaign after Raya

• Laminated and cut paper materials needed for the Rukyah Hilal Syawal 1446H event, which will be attended by the Mufti of Pahang and VIPs for the moon sighting session

Equipment Used:

• Laptop and internet browser (for school data collection)

• Microsoft Excel / Google Sheets (to compile information)

• Laminating machine and plastic sheets

• Paper cutter and scissors

Relation to Theory and Practice Learned:

• Sport Business: Practiced promotional planning and data collection for target audiences

• Technology and Information in Business: Applied digital tools to organise and manage school contact data

• Discussed a suitable role within the Sales and Marketing Department during a meeting with my supervisor

• Gained knowledge about Steamboat Sky Dining packages, pricing structures, and personal commission rates

• Learned how to enter customer reservations, record sales, and update commission details in the system

Equipment Used:

• Reservation and sales tracking system

• Package and pricing documents

Relation to Theory and Practice Learned:

• Technology and Information in Business – used digital systems to manage reservations and update pricing

• Financial Management – applied commission tracking and pricing strategies in sales operations

• Received guidance from Puan Lia on updating quotations for Restaurant Deck bookings

• Learned the calculation process and the importance of accuracy in preparing official documents

• Quotation included Banquet Event Order (BEO) and Billing Summary as references

Equipment Used:

• Microsoft Excel (for quotation and summary)

• Reference documents (BEO, pricing list)

Relation to Theory and Practice Learned:

• Financial Management – applied skills in preparing accurate quotations and formal documentation for event bookings

• Had a discussion with Irfan on promotional strategies for 360, Skywalk, and Zipline attractions, focusing on increasing visitor engagement and awareness

• Was assigned to contact Cik Azlan to discuss content creation for the Skywalk

• Follow-up discussion scheduled for next week to continue planning and coordination

Equipment Used:

• Smartphone (for WhatsApp communication and phone call with Cik Azlan)

• Notebook and pen (to take down discussion points)

• Laptop (to review promotional materials and draft ideas)

Relation to Theory and Practice Learned:

• Sport Business – planned promotional strategies for physical attractions

• Marketing in Hospitality and Tourism – developed visitor engagement strategies

• Technology and Information in Business – utilized digital tools for effective coordination and communication

• Created a TikTok video featuring Hari Raya-themed content at the 360° area of Kuantan 188 to highlight the unique panoramic camera attraction and boost festive engagement

Equipment Used:

• Smartphone (for filming and editing)

• Handheld promotional sign

Relation to Theory and Practice Learned:

• Technology and Information in Business – applied digital content creation skills for social media marketing

• Attended a meeting with Mr. Jamil regarding the Skywalk product.

• Discussed promotional strategies and a potential new pricing structure for IPTA/IPTS students.

• Prepared a proposal and official memo for the suggested student pricing.

• Reviewed the current pricing structure as reference before drafting the documents.

Equipment Used:

• Microsoft Word – for writing the proposal and memo.

Relation to Theory and Practice Learned:

• Sport Business – applied pricing strategies and promotional planning

• Business Law – involved in proposal writing and preparing formal business documentation

• Prepared a proposal and memo outlining the student pricing structure as part of a special promotional offer for IPTA/IPTS students

Equipment Used:

• Microsoft Word – for drafting and formatting the proposal and memo

• Reference documents – including existing pricing and internal guidelines

Relation to Theory and Practice Learned:

• Sport Business – pricing strategy and promotional planning

• Business Law – formal business documentation

• Accompanied En. Jamil to deliver hampers to Tourism Malaysia, Tourism Pahang, and KOTASAS as part of Kuantan 188’s corporate engagement efforts

• Attended an open house hosted by PSK in Kuantan

• Prepared a proposal for an internal aerobics session for Kuantan 188 staff under the wellness initiative

• Assisted during UNITAR’s student visit by promoting the special student rate and conducting a Skywalk demo session

Equipment Used:

• Microsoft Word – for proposal preparation

• Printed flyers/info sheets – for student rate promotion

• Safety equipment – used during Skywalk demo

Relation to Theory and Practice Learned:

• Wellness Facilities Management – corporate wellness planning and facility management

• Sport Business – promoting wellness-based attractions

• Physical Conditioning – designing fitness session proposals

• Prepared a proposal for a staff yoga session as part of Menara Kuantan 188’s wellness initiative

• Contacted available yoga instructors to gather information on their availability and rates

• Purchased essential supplies for tower operations based on provided requirements to ensure smooth daily functioning

Equipment Used:

• Microsoft Word – for drafting the yoga proposal

• WhatsApp – for contacting yoga instructors

• Purchase list and receipts – for procurement process

Relation to Theory and Practice Learned:

• Applied knowledge from Wellness Facilities Management and Financial Management in planning workplace wellness initiatives and managing basic procurement tasks to support operational efficiency.

• Monitored the cleaning of the female prayer room to ensure it was done properly

• Assisted the Customer Experience (CE) team at the front counter by helping customers with ticket purchases, including selecting the requested tickets and handling the transaction process

Equipment Used:

• Ticketing system – operated to key in customer selections and complete transactions

• Rate cards/brochures – used to explain ticket options to visitors

Relation to Theory and Practice Learned:

• Applied knowledge from Wellness Facilities Management and Sport Business in maintaining facility cleanliness and providing customer service in ticketing operations.

• Prepared a proposal for an outreach trip to SK Bukit Mat Daling, Jerantut, focusing on community engagement and contribution activities

• Submitted the proposal for review and feedback to ensure alignment with organisational objectives and outreach goals

Equipment Used:

• Laptop (for drafting proposal)

• Reference documents (event guidelines, previous outreach samples)

• Email or internal system (for submission)

Relation to Theory and Practice Learned:

• Volunteerism – planning and proposing outreach activities to support community involvement

• Enterprise Management – aligning proposals with organisational goals and ensuring structured planning

• Helped tidy up the basement office desk and assisted Nabil in hanging the clock

• Assisted Bomba team during the 360 activity and photo/video shoot at the Skydeck in conjunction with Hari Bomba

• Requested to gather information about the Zipline and Skywalk for marketing purposes

• Designed and created a promotional poster for Zipline and Skywalk

Equipment Used:

• Cleaning supplies (for office tidying)

• Camera / smartphone (for Bomba event shoot support)

• Canva / design software (for poster creation)

Relation to Theory and Practice Learned:

• Wellness Facilities Management – supporting workplace organisation and event logistics

• Product Innovation – designing promotional materials and gathering information to enhance product visibility.

• Continued refining the design and content of Skywalk and Steamboat posters for better presentation

• Helped prepare sandwiches at the Restaurant Deck for the Tourism Pahang event

• Printed final versions of the posters and checked for quality assurance

• Attended Bank Rakyat’s Hari Raya open house as part of official engagement

Equipment Used:

• Laptop (for poster editing)

• Canva or design software

• Kitchen tools (for sandwich preparation)

• Printer and printing supplies

Relation to Theory and Practice Learned:

• Marketing in Hospitality and Tourism – supporting tourism promotions, hospitality preparation, and participating in formal hospitality-based events

• Printed and laminated signage to inform visitors of the 360 attraction closure due to technical issues

• Attended a safety meeting with Bomba regarding the Kids Zipline activity scheduled for 22 April

• Assisted with minor repair works on the Zipline platform to ensure safety and functionality

Equipment Used:

• Printer and laminator

• Safety tools or basic repair equipment

• Notepad or digital device (for taking meeting notes)

Relation to Theory and Practice Learned:

• Occupational Safety and Health – involved in safety coordination and hazard prevention measures

• Wellness Facilities Management – supported maintenance efforts and ensured proper visitor communication

• Assisted with Zipline operations to ensure smooth and safe experience for participants

• Guided Tadika Seri Violet group to the Observation Deck and Skydeck, ensuring proper flow and visitor management

Equipment Used:

• Safety gear / harness (for Zipline operations)

• Walkie-talkie or phone (for communication)

• Visitor list or schedule (if provided)

Relation to Theory and Practice Learned:

• Sport Business – managing attraction operations and enhancing customer service experience

• Conducted a cleaning session around the work area, office surroundings, and Menara Kuantan 188 to ensure cleanliness and create a welcoming environment for visitors

Equipment Used:

• Broom, mop, and other cleaning tools

• Trash bags

Relation to Theory and Practice Learned:

• Wellness Facilities Management – maintaining a clean and safe environment for staff and visitors

• Occupational Safety and Health – promoting hygiene and reducing risk of accidents or health hazards

• Printed and laminated updated 360 price tags for display at the counter

• Arranged and filed the lead form and quotation properly in both physical and digital formats for future reference

Equipment Used:

• Printer and laminator

• Files and folders (for physical storage)

• Laptop

Relation to Theory and Practice Learned:

• Wellness Facilities Management – preparing proper display and organising internal documentation

• Assisted with video and photo recording throughout the Hong Leong Bank event to capture key moments for documentation and promotional use

Equipment Used:

• Smartphone (for video and photo recording)

Relation to Theory and Practice Learned:

• Marketing in Hospitality and Tourism – supporting promotional media coverage during corporate events

• Technology and Information in Business – using digital tools for content creation and event documentation

• Attended a coordination meeting and assisted with final preparations for the Kuantan 188 Madani Raya event scheduled for the next day

• Ensured all responsibilities were well-organised and team members were clear on their roles

• Attended a 5 PM meeting with the makeup artist to discuss outfit and makeup details for the runway segment

Equipment Used:

• Meeting notes or checklist

• Reference photos or outfits (for discussion)

• Phone (for communication and coordination)

Relation to Theory and Practice Learned:

• Enterprise Management – coordinating responsibilities and supporting smooth execution of planned events

• Participated as a runway model during the Kuantan 188 Madani Raya event, carrying and promoting gold bars from Pahang Gold

• Assigned to manage the Customer Experience area before the runway segment by welcoming guests and ensuring a pleasant arrival experience

Equipment Used:

• Event outfit and props (gold bar display)

• Guest list or welcome guide

Relation to Theory and Practice Learned:

• Marketing in Hospitality and Tourism – enhancing guest experience and representing brand image at tourism-linked events

• Updated and finalised the proposal for the upcoming school visit to SK Bukit Daling

• Assisted with photography during the Golden Global event

• Attended the post-mortem meeting for the Kuantan 188 Madani Raya event to review performance and improvements

• Helped with packing extra food at the end of the event for redistribution or storage

Equipment Used:

• Laptop (for proposal editing)

• Smartphone or camera (for event photos)

• Notepad or meeting minutes (for post-mortem)

• Food containers (for packing leftover food)

Relation to Theory and Practice Learned:

• Enterprise Management – handling event planning documentation and post-event evaluation

• Marketing in Hospitality and Tourism – supporting event execution and customer experience through visual content and hospitality efforts

• Assisted with the Pejabat Setiausaha Kerajaan Negeri Pahang (SUK) event by helping out where needed while waiting for the scheduled meeting

• Attended a meeting with the manager of Tadika Integrasi Genius Muda to discuss the proposed zipline package

Equipment Used:

• Notepad (for meeting notes)

Relation to Theory and Practice Learned:

• Sport Business – promoting tourism activities through tailored package offerings

• Enterprise Management – participating in event coordination and client-based proposal discussions

• Prepared a quotation for the education package tailored for Tadika Integrasi Genius Muda

• Submitted the quotation to Cik Mil for review before it was forwarded to the manager via WhatsApp for decision-making

Equipment Used:

• Laptop (for drafting quotation)

• Reference documents or past pricing templates

• WhatsApp (for communication and submission)

Relation to Theory and Practice Learned:

• Sport Business – developing package offerings that suit client needs in recreational and educational tourism

• Enterprise Management – preparing and processing business quotations with proper review and communication flow

• Attended a meeting with En. Jamil and team to discuss plans for upcoming events

• Reviewed and surveyed content ideas for social media promotion

Equipment Used:

• Notebook and pen – for note-taking during meeting

• Smartphone – for reviewing social media content

Relation to Theory and Practice Learned:

• Organisational Behaviour – participating in team meetings and event planning

• Marketing in Hospitality and Tourism – analyzing and planning social media content to engage target audiences

• Prepared the Daily Task Template for May to outline planned activities and responsibilities

• Assisted at the Skywalk attraction and took photos and videos of visitor activities

• Drafted a quotation for Tadika Tahfiz Negeri Pahang based on their requested package

Equipment Used:

• Laptop (for task template and quotation preparation)

• Smartphone (for photos and video recording)

• Reference document or pricing guideline

Relation to Theory and Practice Learned:

• Technology and Information in Business – planning daily tasks and using digital tools for documentation

• Sport Business – handling customer attraction content and preparing tailored packages for clients

• Assisted at the Skywalk by supporting customer experience operations

• Helped locate external documents related to last year’s Pesta Kuantan 188 event for reference and planning purposes

Equipment Used:

• Safety equipment – used during Skywalk assistance

• Laptop and external files (printed/archived) – for retrieving past event documents

Relation to Theory and Practice Learned:

• Sport Business – supporting attraction operations and handling visitor services

• Technology and Information in Business – managing physical document retrieval for event planning and reference

• Assisted in carrying lucky draw prizes into the winner’s vehicle after the event

• Responded to a customer inquiry about the Zipline activity via WhatsApp, providing accurate information and guidance

Equipment Used:

• Trolley (for carrying prizes)

• WhatsApp (for customer communication)

Relation to Theory and Practice Learned:

• Marketing in Hospitality and Tourism – engaging with customers and enhancing their experience through clear communication

• Wellness Facilities Management – supporting smooth event logistics and handling physical arrangements

• Contacted clients via call and WhatsApp to promote the Teacher’s Day package and share promotional pricing

• Participated in the yoga session for promotional content recorded by the team

Equipment Used:

• Smartphone (for calling and WhatsApp communication)

• Promo flyer or price list

• Yoga mat (for the session)

Relation to Theory and Practice Learned:

• Sport Business – promoting wellness-based packages to specific audiences

• Exercise Physiology – applying knowledge of physical activity in a real session for demonstration and content purposes

• Helped compile and organise the list of event organisers involved in the drone show segment for Pesta Kuantan 188

Equipment Used:

• Microsoft PowerPoint

Relation to Theory and Practice Learned:

• Enterprise Management – supporting event planning through structured documentation and coordination

• Compiled daily task records for the Sales and Marketing Department

• Wrote the menu on a chalkboard-style display for Arus & Aroma Café

Equipment Used:

• Microsoft Excel – for compiling daily tasks

• Chalkboard and chalk markers – for writing café menu

Relation to Theory and Practice Learned:

• Technology and Information in Business – using digital tools for task documentation

• Marketing in Hospitality and Tourism – creating visual menu displays to support café promotion and customer engagement

• Printed and cut promotional vouchers for distribution to potential customers

• Prepared a quotation for Tabika KEMAS PBRS 2 in relation to their planned visitation

Equipment Used:

• Printer and paper cutter – for voucher production

• Microsoft Excel – for preparing the quotation

Relation to Theory and Practice Learned:

• Sport Business – supporting promotional efforts and client engagement

• Financial Management – preparing accurate quotations for customer visits

• Managed WhatsApp inquiries from customers regarding Steamboat Sky Dining, including package options and booking details

• Wrote promotional copy for the Happy Mother’s Day campaign to be used on social media

Equipment Used:

• WhatsApp – for handling customer messages and sharing package info

• Microsoft Word – for drafting and editing promotional copy

Relation to Theory and Practice Learned:

• Marketing in Hospitality and Tourism – engaging with customers, promoting special events, and managing booking information

• Technology and Information in Business – using digital platforms for communication and marketing tasks

• Compiling the potential guest list of Ketua Jabatan Negeri Pahang by transferring data from hard copy into Google Sheets for easier access and coordination

Equipment Used:

• Hard copy guest list

• Google Sheets (for digital data entry and organisation)

Relation to Theory and Practice Learned:

• Technology and Information in Business – managing digital documentation for event planning

• Enterprise Management – supporting official event preparations through structured guest coordination

• Assisted visually impaired individuals during the A Taste Beyond Sight event

• Ensured participants had a meaningful and enjoyable experience throughout the programme

Relation to Theory and Practice Learned:

• Health Promotion and Education – supporting inclusive wellness experiences through empathetic communication

• Compiled the list of Ketua Jabatan Negeri Pahang from hard copy to soft copy using Microsoft Excel

• Assisted teachers during their content creation session at the Skydeck by accompanying them, suggesting suitable scenic spots, and ensuring a smooth filming experience

Equipment Used:

• Microsoft Excel – for data entry and formatting the department head list

Relation to Theory and Practice Learned:

• Marketing in Hospitality and Tourism – enhancing visitor experience by assisting with promotional content creation

• Wrote a copywriting piece to welcome SJKC Ai Chun from Johor in conjunction with their visit to Menara Kuantan 188

• Assisted at the Skywalk for UNiTAR lucky draw winners, including guiding participants and recording video content during the experience

Equipment Used:

• Microsoft Word – for drafting the welcome copywriting

• Smartphone / camera – for recording content at the Skywalk

Relation to Theory and Practice Learned:

• Marketing in Hospitality and Tourism – creating personalised promotional content and enhancing visitor experience

• Technology and Information in Business – using digital tools for content creation and communication

• Created TikTok content to promote 360° camera videos as part of the digital marketing strategy for Kuantan 188

Equipment Used:

• TikTok app (for content creation and upload)

• 360° camera

Relation to Theory and Practice Learned:

• Technology and Information in Business – applying digital tools for social media engagement

• Wrote social media copy for the MGS Reunion event to highlight key moments and express appreciation to participants

• Prepared promotional copywriting for the 360° camera experience at the Observation Deck to attract more visitors

Equipment Used:

• Laptop or phone (for writing and scheduling content)

• Photos/videos from event or 360° camera (as reference for copywriting)

• Social media platform (Instagram/Facebook for posting)

Relation to Theory and Practice Learned:

• Marketing in Hospitality and Tourism – creating content that enhances engagement and promotes tourism experiences

• Technology and Information in Business – using digital platforms to manage, schedule, and publish content effectively

• Discussed with Nisa regarding updates on the content calendar and planned upcoming social media posts

• Prepared and wrote the copy for the Mother's Day Crystal Flower Workshop recap post

• Drafted a sponsorship letter for Pesta Kuantan 188 to be sent to potential partners

Equipment Used:

• Laptop (for copywriting, letter drafting, and content calendar updates)

• Social media content schedule/template

• Previous workshop photos/videos (for recap reference)

Relation to Theory and Practice Learned:

• Marketing in Hospitality and Tourism – planning and writing content that promotes events and engages audiences

• Enterprise Management – preparing formal documentation for external collaboration and sponsorship outreach

• Hosted TikTok Live for SWCorp’s trial stair-climbing event at Kuantan 188 to engage viewers and showcase the activity in real-time

• Hosted another TikTok Live session with UIA Gambang students to promote the Skywalk student package and increase awareness among student audiences

Equipment Used:

• Smartphone (for TikTok Live streaming)

• TikTok app (for live broadcast)

Relation to Theory and Practice Learned:

• Marketing in Hospitality and Tourism – engaging live audiences through social media to promote tourism offerings

• Sport Business – highlighting physically engaging attractions and tailoring promotions to specific audience segments

• Wrote promotional copy for the Skywalk, Zipline, and A Taste Beyond Sight event to highlight unique visitor experiences

• Posted the prepared content on social media platforms for public engagement

Equipment Used:

• Laptop or smartphone (for writing and posting)

• Social media platform (Instagram/Facebook)

• Event photos and videos (used as media content for the post)

Relation to Theory and Practice Learned:

• Marketing in Hospitality and Tourism – crafting and sharing promotional content to attract and inform visitors

• Technology and Information in Business – utilising digital tools for content distribution and audience reach

• Printed and laminated the souvenir price list for visitors to ensure clear and durable display at the venue

• Hosted a TikTok Live session to welcome XO6 with Om Daeng (Misi Indonesia to Mekah), enhancing engagement with visitors and online viewers

• Wrote copywriting content for the Hari Hol Pahang post on social media

Equipment Used:

• Printer and laminator (for price list production)

• Smartphone and TikTok app (for live session)

• Laptop (for copywriting and posting)

Relation to Theory and Practice Learned:

• Marketing in Hospitality and Tourism – promoting events and information to the public effectively

• Technology and Information in Business – using digital tools for live communication and printed material preparation

• Assisted in editing the requested sponsorship letter to ensure clarity, professionalism, and alignment with the event’s objectives

• Wrote promotional copy for the Steamboat package

• Prepared recap-style copywriting for the SMK Kompleks Mengabang Telipot school visit video

Equipment Used:

• Microsoft Word (for editing and writing)

• Reference materials (Microsoft Word templates and previous sponsorship letters)

Relation to Theory and Practice Learned:

• Enterprise Management – supporting formal communication and external engagement through sponsorship proposals

• Marketing in Hospitality and Tourism – crafting promotional and recap content to enhance public interest and engagement

• Prepared the Banquet Event Order (BEO) for Tadika Integrasi Genius Muda using a structured template to outline event details and operational needs

• Collected signatures from all Heads of Department (HODs) to ensure departmental awareness and readiness for the event

Equipment Used:

• Microsoft Excel (BEO template)

• Printed BEO form (for physical sign-off)

Relation to Theory and Practice Learned:

• Enterprise Management – coordinating inter-departmental tasks and preparing structured event documentation

• Wellness Facilities Management – ensuring all operational departments are aligned and prepared for incoming events

• Updated the June content calendar to ensure all posts were organized and scheduled correctly across platforms

• Attended a short meeting with Cik Mil to discuss upcoming events and a meeting with THR Gegar regarding Pesta Kuantan 188 promotion

• Participated in a meeting with SWCorp to coordinate planning for an upcoming collaborative event

Equipment Used:

• Microsoft Excel – for updating and managing the content calendar

• Notebook and pen / Laptop – for taking notes and preparing during meetings

Relation to Theory and Practice Learned:

• Marketing in Hospitality and Tourism – managing promotional timelines and coordinating event partnerships

• Organisational Behaviour – participating in internal and external meetings to support planning and communication flow

• Prepared a sponsorship checklist sheet for Pesta Kuantan 188

Equipment Used:

• Microsoft Excel

Relation to Theory and Practice Learned:

• Technology and Information in Business – Applied digital tools to organize and manage sponsorship tasks

• Fundamental of Management – Practiced planning and organising work systematically for event coordination

• Attended discussions regarding the SWCorp event

• Participated in Fun Run (Stair Climbing) rehearsals to ensure smooth flow and proper coordination

Equipment Used:

• Floor plan – for event flow reference and task coordination

• Stopwatch – to monitor timing during rehearsals

Relation to Theory and Practice Learned:

• Wellness Facilities Management – involved in planning and executing physical wellness activities

• Occupational Safety and Health – focused on risk management and ensuring safe event execution

• Laminated ID card for new staff

• Temporarily took over content duties by capturing preparation photos before the birthday event, while waiting for the content team to take over

Equipment Used:

• Laminator and ID card materials (for lamination process)

• Smartphone or camera (for photo capture)

Relation to Theory and Practice Learned:

• Wellness Facilities Management – supporting staff onboarding and ID preparation as part of facility operations

• Technology and Information in Business – utilising digital tools for content capture and documentation during events

• Leading the aerobic session in the morning for the SWCorp event (Fun Run – Stair Climbing).

• Provided full assistance throughout the event to ensure everything ran smoothly.

Equipment Used:

• Portable mic – to give clear instructions during the aerobic session.

• Speaker – to play music during the session.

Relation to Theory and Practice Learned:

• Physical Conditioning – applying practical knowledge in leading warm-up activities to promote injury prevention and physical readiness

• Wellness Facilities Management – ensuring smooth coordination of wellness-related public events through active facilitation and support

• Ticked and updated the status of letters signed by Dato' Seri on the tracking sheet to maintain proper documentation

• Shared updated follow-up details regarding the June event in the team WhatsApp group to ensure all members are informed

• Helped arrange the requested sponsorship letters for Pesta Kuantan 188 according to state for easier reference and handling

Equipment Used:

• Tracking sheet (Microsoft Excel or printed format)

• WhatsApp (for team communication)

• Physical or digital letter files (for sorting sponsorship documents)

Relation to Theory and Practice Learned:

• Enterprise Management – maintaining organised records and improving workflow efficiency through structured documentation and coordination

• Technology and Information in Business – utilising digital tools for communication and data tracking in collaborative settings

• Arranged and stapled the sponsorship request letters for Pesta Kuantan 188 that have been signed by Dato’ Seri

• Sorted the letters into categories: Klang Valley, Pahang, Kuantan, and Others for systematic filing and easy reference

Equipment Used:

• Stapler and paper clips (for organising letters)

Relation to Theory and Practice Learned:

• Enterprise Management – applying organisational skills to manage official documents efficiently

• Prepared quotation for a Customer Engagement event (Engagement Ceremony) scheduled in July

• Checked and ticked companies whose Pesta Kuantan 188 sponsorship letters have been signed by Dato' Seri to update tracking records

• Designed a poster and drafted a memo for Solat Hajat, Bacaan Yasin, and Tahlil events to support promotion and communication

Equipment Used:

• Microsoft Excel (quotation and tracking template)

• Canva or similar design software (for poster creation)

• Microsoft Word (for memo drafting)

Relation to Theory and Practice Learned:

• Enterprise Management – managing formal quotations, documentation, and internal communications effectively

• Marketing in Hospitality and Tourism – creating promotional materials to enhance event awareness and participation

• Technology and Information in Business – utilising digital tools for document preparation and graphic design

• Conducted a survey of wedding package prices in Kuantan to compare and evaluate market rates

• Prepared the Banquet Event Order (BEO) for the Solat Hajat, Bacaan Yasin, and Tahlil Arwah events to organise event details and logistics

Equipment Used:

• Laptop (for market research

• Microsoft Excel (BEO template)

• Printed BEO form (for event coordination)

Relation to Theory and Practice Learned:

• Marketing in Hospitality and Tourism – conducting market research to inform pricing strategies and service offerings

• Enterprise Management – organising event operations through structured documentation and planning

• Continued surveying wedding package prices in Kuantan for comparison and market analysis

• Obtained the Head of Department’s (HOD) signature on the BEO form for the upcoming Friday programme to confirm approval

• Filled in the petty cash voucher to request a token of appreciation for the ustazah as part of event expenses

• Updated the quotation for Tadika Tahfiz Negeri Pahang due to additional requirements and changes

Equipment Used:

• Laptop (for survey data entry, BEO form preparation, and quotation update)

• Printed BEO form (for signature collection)

• Petty cash voucher form (for financial request)

Relation to Theory and Practice Learned:

• Marketing in Hospitality and Tourism – conducting ongoing market research and updating pricing documents

• Enterprise Management – managing event documentation, financial processes, and inter-departmental coordination

• Edited the monthly event calendar using Canva to ensure clear and attractive visual scheduling

• Helped edit and fold sponsorship letters for Pesta Kuantan 188 in preparation for distribution

Equipment Used:

• Canva (for calendar editing and design)

• Printer and paper (for sponsorship letters)

• Folding tools or hands (for letter preparation)

Relation to Theory and Practice Learned:

• Marketing in Hospitality and Tourism – creating and maintaining promotional and scheduling materials

• Enterprise Management – supporting event coordination through document preparation and handling

• Handled the Solat Hajat, Yasin recitation, and Tahlil Arwah for the "Korban Jiwa, Bidadari Syurga" programme led by Ustazah Akhma at the female prayer hall of Kuantan 188

Equipment Used:

• Prayer mats and event setup materials (for participant comfort and venue arrangement)

Relation to Theory and Practice Learned:

• Wellness Facilities Management – managing religious and wellness-related events to support community spiritual well-being

• Assisted in managing reference numbers and verifying addresses for new sponsorship request letters for Pesta Kuantan 188 to ensure accurate record keeping and correspondence

Equipment Used:

• Microsoft Excel or Google Sheets (for tracking reference numbers and addresses)

Relation to Theory and Practice Learned:

• Enterprise Management – applying systematic documentation and data management for efficient organisational communication and record keeping

• Prepared a purchase requisition for staff business cards to facilitate ordering and procurement

• Helped prepare the Banquet Event Order (BEO) for SK LKTP Bukit Goh to organise event details and logistics

Equipment Used:

• Microsoft Word / Excel – for preparing the purchase requisition and BEO

• Smartphone / camera – for recording promotional content

• Merchandise items and props – used during the promotional shoot

Relation to Theory and Practice Learned:

• Technology and Information in Business – preparing procurement documents and digital content

• Marketing in Hospitality and Tourism – promoting merchandise and supporting school-based event logistics

• Financial Management – understanding procurement flow and event cost planning through BEO preparation

• Folded the Pesta Kuantan 188 sponsorship request letters for delivery and distribution

• Prepared food tags for the Maahad Tahfiz event to ensure proper food labelling

Equipment Used:

• Canva or Microsoft Word (for food tag design)

• Printer and paper (for printing food tags)

Relation to Theory and Practice Learned:

• Technology and Information in Business – applying digital tools for designing and managing printed event materials

• Helped design a promotional poster for the International Yoga Day programme to be posted on social media

Equipment Used:

• Canva (poster design)

Relation to Theory and Practice Learned:

• Marketing in Hospitality and Tourism – creating visual content to promote wellness events and assisting in event publicity efforts

• Created a Google Form for International Yoga Day to manage participant registration efficiently

• Prepared name tags for participants and guests attending the SK (LKTP) Bukit Goh event

Equipment Used:

• Google Forms (for registration)

• Printer and paper (for name tag printing)

• Laminating machine

Relation to Theory and Practice Learned:

• Technology and Information in Business – using digital platforms and office tools for event coordination and participant management

• Prepared event setup for SK(LKTP) Bukit Goh, including arranging the space, backdrop placement, and ensuring overall readiness at the event area

• Assisted during the event held at the Restaurant Deck, providing on-ground support throughout the programme

Equipment Used:

• Event setup tools (backdrop)

Relation to Theory and Practice Learned:

• Wellness Facilities Management – preparing and managing event space for smooth execution

• Sport Business – supporting school engagement activities and public event operations

• Participated in a yoga session with Madam Sumathi in conjunction with International Yoga Day

Equipment Used:

• Yoga mat – for comfort, balance, and posture support during the session

Relation to Theory and Practice Learned:

• Exercise Physiology – understanding how yoga improves flexibility, muscular control, and breathing efficiency

• Traditional & Complementary Medicine – exploring mind-body connection and holistic wellness through yoga practice

• Assisted in preparing the presentation slide for Pesta Kuantan 188 2025

• Make staff ID cards

Equipment Used:

• Laptop

• Microsoft PowerPoint

• Printer

• Laminating machine

• Guillotine paper cutter

Relation to Theory and Practice Learned:

• Technology and Information in Business – applying digital tools for content creation, documentation, and internal branding related to event and staff preparation

• Helped design poster for social media (AWAL MUHARRAM)

• Handled customer inquiries via WhatsApp for steamboat and event services

Equipment Used:

• WhatsApp

• Canva

Relation to Theory and Practice Learned:

• Technology and Information in Business – Used digital communication and design tools

• Organisational Behaviour – Coordinated customer inquiries effectively

• Designed rental signage for kiosk space using Canva

• Laminated rental signage for kiosk

Equipment Used:

• Canva

• Printer

• Laminating machine

Relation to Theory and Practice Learned:

• Technology and Information in Business – Applied knowledge in using digital tools to create marketing materials

• Assisted with Zipline activity for Tadika Tahfiz Maahad Pahang

• Printed and laminated additional rental signage for kiosk space

• Placed rental signage at multiple kiosk locations

Equipment Used:

• Printer

• Laminating machine

• Signage materials

Relation to Theory and Practice Learned:

• Technology and Information in Business – Used digital tools and printing equipment to produce and manage multiple signage materials

• Volunteerism – Assisted in community and operational support tasks

• Prepared for multiple events including Mr. Raymond’s visit, SK Triang event, PAWE Alor Setar visitation, and SMA Ittifakiah visitation

• Assisted with event operations at the Observation Deck and during the SMA Ittifakiah visitation to ensure smooth execution

Equipment Used:

• Event schedules (for preparation and coordination)

• Communication devices (WhatsApp)

Relation to Theory and Practice Learned:

• Enterprise Management – coordinating and managing multiple event operations efficiently

• Wellness Facilities Management – supporting wellness and educational visitation events through effective facilitation

• Created a content event calendar for the month of July using a provided template

Equipment Used:

• Laptop

• Microsoft Excel (template platform)

Relation to Theory and Practice Learned:

• Technology and Information in Business – Applied knowledge in organizing digital schedules and planning content systematically

• Managed customer inquiries for steamboat and event via WhatsApp

Equipment Used:

• WhatsApp (for communication)

Relation to Theory and Practice Learned:

• Marketing in Hospitality and Tourism – handling customer service and engagement through digital communication

• Prepared a daily task template for the Sales & Marketing team for the month of July

Equipment Used:

• Microsoft Excel (for daily task template preparation)

Relation to Theory and Practice Learned:

• Fundamental of Management - Creating a daily task schedule reflects the planning function, enabling the department to align activities with objectives and monitor progress effectively.

• Managed customer inquiries for steamboat and event via WhatsApp

• Assisted in preparing work schedule for FM Department

Equipment Used:

• Smartphone (WhatsApp)

• Microsoft Excel

Relation to Theory and Practice Learned:

• Technology and Information in Business – Used digital tools for communication and scheduling

• Human Resource Management – Applied basic staff scheduling and shift planning

• Participated in Solat Hajat, Solat Dhuha, Yasin recitation, and Tahlil sessions with Maahad Tahfiz

• Managed customer inquiries for steamboat and event via WhatsApp

• Assisted with formatting and organizing the official Pesta event letter

Equipment Used:

• Prayer mat

• Smartphone (WhatsApp)

Relation to Theory and Practice Learned:

• Appreciation of Ethics and Civilisations – Practiced spiritual and cultural values in a community setting

• Technology and Information in Business – Applied digital tools for communication and document preparation

• Helped fold Pesta Kuantan 188 letters

• Assisted Ziera in finding a work document at the utility room

• Managed customer inquiries for steamboat and event via WhatsApp

Equipment Used:

• Printed letters

• Physical filing system

• Smartphone (WhatsApp)

Relation to Theory and Practice Learned:

• Volunteerism – Assisted in team tasks and event preparation

• Organisational Behaviour – Practiced teamwork and effective communication in the workplace

• Collected signatures from all Heads of Department (HODs) to confirm their awareness and readiness for the event

• Managed WhatsApp inquiries from customers

Equipment Used:

• Beo documents

• Smartphone (WhatsApp)

Relation to Theory and Practice Learned:

• Organisational Behaviour – Ensured effective coordination and communication among departments

• Technology and Information in Business – Used digital tools for customer communication

Matric Number: H21A2491

Course: Wellness (SAS)

Faculty: Hospitality, Tourism and Wellness

Track: Fitness Management

Place of Internship: Infiniti Indah Sdn.Bhd (Kuantan 188)