This is an important area to investigate because the health coach influences thousands of people every year, some individuals are brand new to the coaching experience and hesitant to the idea of having a wellness consultant discuss their personal health information with them. By exceeding participant expectations on each call, we can cultivate a higher degree of behavior change among our participants. 

Questions this project seeks to answer:

1)     How do we progress to become better coaches and allow for increased engagement?

2)     What are the areas of opportunity to improve as a group?

3)     What techniques would be most beneficial in creating success?

a.      Team trainings

b.     Consistent feedback

c.      Staying up to date with health information

4)     How do we create a plan to ensure consistency?

Questions to uncover regarding the topic

1)     How can we create consistency in engagement in each call without becoming robotic?

2)     What makes a health coach successful? How do we measure this?

3)     How can we create lasting lifestyle changes with a 20-minute call, or at least build curiosity within a participant to seek further information regarding their health?

The objective is to create a tool that provides coaches with feedback on their job performance and then use feedback to identify common areas of ineffectiveness. The purpose is to develop meaningful development plans to help employees be “Better Every Day.”  Employees that have specific development goals are more likely to stay with their employer, which increases employee retention. Additionally, our ultimate purpose is to improve health outcomes.  Positive health outcomes help us to retain our current clients and, marketing these outcomes, helps us gain new clients; this creates growth for the business. 

 

What tools and practices can be used to increase engagement among health coaches, improve the participant experience, and create consistency within the coaching calls?

 

American Health Foundation., N., Bennett, W., Coughlin, J., Thrift, J., Kachur, S., & Gudzune, K. A. (2018). Preventive medicine. Preventive medicine reports (Vol. 12). Elsevier. Retrieved from https://doaj.org/article/a3a54950d5a74f1eb7c3494ddac27741

 It is also imperative that a worksite develop a comprehensive approach that also focuses on the development of policies, and benefits, and fosters support throughout the community to encourage health and safety among all employees. Finally, there needs to be a way to measure how the program is working and if it in fact is leading to best practices. 

 

Wellness, with its ancient roots, has expanded to encompass not only physical wellbeing, but also mental, emotional, spiritual, and financial health, therefore worksite programs that do not support all of these will likely fall out of the ever-changing wellness arena given the inability to think progressively and cultivate best practices.