https://padlet.com/lindsey7_20/TrucareP2E Proficiency en-us 2018-08-08 01:02:44 UTC 2018-08-08 13:29:50 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Manbag.png lindsey7_20 https://padlet.com/lindsey7_20/TrucareP2E/wish/272274902 User Survey showing 83/86% satisfaction with P2E
Misdirected tasks to Out of box (unmonitored) queue reduced by 25%]]> 2018-08-08 01:09:54 UTC https://padlet.com/lindsey7_20/TrucareP2E/wish/272274902 lindsey7_20 https://padlet.com/lindsey7_20/TrucareP2E/wish/272274932 -1239 Staff members utilizing Trucare >50% of the time still need to go through the Path to Excellence
-Recommending two more rounds of launch to P2E.
-Additional areas will need to go through P2E including Pharmacy, Appeals and Claims.
-Continued migration of clients on to Trucare platform will result in more users in the system. 
-Recommend to incorporate P2E materials into new user training and utilize Observation Keys as sign off to ensure proficiency for new users.]]> 2018-08-08 01:10:20 UTC https://padlet.com/lindsey7_20/TrucareP2E/wish/272274932 lindsey7_20 https://padlet.com/lindsey7_20/TrucareP2E/wish/272275007 The Path to Excellence is a way to provide user's enhanced training, tools and support to embrace Trucare's functionality, minimize errors and compliance risk, and increase operational efficiency with application use. ]]> 2018-08-08 01:11:25 UTC https://padlet.com/lindsey7_20/TrucareP2E/wish/272275007 lindsey7_20 https://padlet.com/lindsey7_20/TrucareP2E/wish/272276178 -"I was afraid to click that button or search that way because I didn't want to mess anything up. Now, I know!"
-"Learned some new tips about the pods, and I emailed them to my team"
-"I'm excited about this program. It feels good to be proficient and efficient in Trucare."
-"A personal success for me was when I had to search for an employer and now that I know how to more effectively use the advanced search I sorted using the task list, searched by UDF, and found the Fully insured IFP employer/client!"]]> 2018-08-08 01:21:20 UTC https://padlet.com/lindsey7_20/TrucareP2E/wish/272276178 lindsey7_20 https://padlet.com/lindsey7_20/TrucareP2E/wish/272276268 This program will help users to utilize Trucare effectively resulting in correct reporting to share with our clients.]]> 2018-08-08 01:22:22 UTC https://padlet.com/lindsey7_20/TrucareP2E/wish/272276268 lindsey7_20 https://padlet.com/lindsey7_20/TrucareP2E/wish/272329270 This program drives efficiency by:
-Creating opportunities to drive consistency and streamline processes.
-Teaches and reinforces the most efficient way to utilize Trucare.
-Provides quick tip sheets to support Trucare users.]]> 2018-08-08 12:46:45 UTC https://padlet.com/lindsey7_20/TrucareP2E/wish/272329270