Customer Service (Travel and Tourism) by https://padlet.com/kanishkanwagh/Bookmarks Chaahat, Kanishka, Vansh en-us 2020-10-07 06:54:43 UTC 2020-10-11 09:27:54 UTC hello@padlet.com Starter, Task 1, Task 2 https://padlet.com/kanishkanwagh/Bookmarks/wish/812757107 I had a bad customer service in etisalat where they didn’t be helpful when we had a problem and they made us wait for a long time. 
Task1: 
There was a big difference between the two customer service,the first one was not being helpful and really rude,the second customer service was really helpful and friendly with the customer 
Task2:
Body language plays an important role in the customer service where it shows the customer how respectful the service is]]> 2020-10-08 05:34:12 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/812757107 Common errors regarding customer service : https://padlet.com/kanishkanwagh/Bookmarks/wish/812757375 . Some customer services lack communication with their customers 
. On some occasions hotels, may be packed , specially on the holidays, this is where customer services may get overloaded with customers to handle and may not be able to give 100% of their attention to every customer , this may mean they might not be listening.]]> 2020-10-08 05:34:22 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/812757375 Starter https://padlet.com/kanishkanwagh/Bookmarks/wish/812757643 I've had a negative experience at a restaurant where the food was served late and cold.]]> 2020-10-08 05:34:31 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/812757643 Starter: https://padlet.com/kanishkanwagh/Bookmarks/wish/812757887 umm... I really haven't experienced and bad customer service although once I've ordered from subway and they haven't added the topics I wanted instead they added something else. ]]> 2020-10-08 05:34:41 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/812757887 Starter https://padlet.com/kanishkanwagh/Bookmarks/wish/812758270 In my trip to Armenia , we decided to accommodate in on of the hotels in the main city , Yerevan . The hotel employees did not greet us well , they were rude and they weren’t smiling they seemed annoyed and frustrated.]]> 2020-10-08 05:34:55 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/812758270 starter https://padlet.com/kanishkanwagh/Bookmarks/wish/812758684 i do not  think i experienced bad things while travelling... but maybe KFC .. got my order wrong like 20 times .. its so weird.  i ordered a happy meal and im still not happy. 
and also McDonald always gets the order wrong

]]> 2020-10-08 05:35:12 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/812758684 Starter https://padlet.com/kanishkanwagh/Bookmarks/wish/812759745 I was in the uk and in a restaurant. We’ve asked them if the food is halal and they said it was. But then when we searched the restaurant online to double check it wasn’t halal. This is an example of bad customer service. ]]> 2020-10-08 05:35:50 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/812759745 Starter https://padlet.com/kanishkanwagh/Bookmarks/wish/812760063 I really haven't experienced any bad customer services ]]> 2020-10-08 05:36:03 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/812760063 Starter https://padlet.com/kanishkanwagh/Bookmarks/wish/812760471 Almost all perfume shop have this  thing where the sellers keeps chasing after customers to check their perfume and force them to buy it and they also block the way on my way to the toilet.]]> 2020-10-08 05:36:18 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/812760471 Starter - https://padlet.com/kanishkanwagh/Bookmarks/wish/812761755 I ordered Something from Amazon, it was supposed to come 2-3 days after the order but I WAITED A MONTH and it didn’t come they also didn’t accept refund. The order ended NEVER coming. I ordered the same thing on noon.com it came within a day.]]> 2020-10-08 05:37:03 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/812761755 amazon - Starter https://padlet.com/kanishkanwagh/Bookmarks/wish/812761800 i ordered something and the product was completly diffrent on the site and when it arrived to me it was completly diffrent]]> 2020-10-08 05:37:05 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/812761800 Starter https://padlet.com/kanishkanwagh/Bookmarks/wish/812763355 Once I ordered food from outside and it came around 2 hours later and wasn't even the right order]]> 2020-10-08 05:38:02 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/812763355 Starter https://padlet.com/kanishkanwagh/Bookmarks/wish/812763604 when i was at subway the employee was very impatient and was very irritated by me 
he banged his hand on the counter.]]> 2020-10-08 05:38:10 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/812763604 starter https://padlet.com/kanishkanwagh/Bookmarks/wish/812764769 I didn't have any bad experienced with customer service ]]> 2020-10-08 05:38:52 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/812764769 Starter https://padlet.com/kanishkanwagh/Bookmarks/wish/812769544 I ordered a highly suggested product from Amazon and it was supposed to be delivered within 3 days . It came after a week with the package having holes in it . I tried to refund and return it but I wasn’t able to]]> 2020-10-08 05:41:39 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/812769544 Starter https://padlet.com/kanishkanwagh/Bookmarks/wish/812772075 I don't travel much but I have a few bad experiences from fast-food restaurants like, Mcdonalds once gave me chicken nuggets instead of a chicken burger from a happy meal which also didn't make me very happy. Oh and also Nandos workers can be very mean sometimes and the food always arrives late...]]> 2020-10-08 05:43:07 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/812772075 Task 1: https://padlet.com/kanishkanwagh/Bookmarks/wish/812810296 In the first video the person behind the desk was really rude to the customer and did not accept her request and was interrupting the customer, while in the second video the person behind the desk greeted the customer and accepted her request as well as showed that the customer was welcome at that place.]]> 2020-10-08 06:04:28 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/812810296 Task 1 : https://padlet.com/kanishkanwagh/Bookmarks/wish/812810637 Poor customer service :
. Interrupting the customer
. Didn't take effort in aiding the customer 
Good customer service :
. Was attentive to the customer
. Was willing to help
. Was respectful towards the customer ]]> 2020-10-08 06:04:39 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/812810637 Task 1 https://padlet.com/kanishkanwagh/Bookmarks/wish/812812472 In the first video she doesn’t care about the customer. The second video she cares and was being helpful to the customer.]]> 2020-10-08 06:05:40 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/812812472 Task 1 https://padlet.com/kanishkanwagh/Bookmarks/wish/812813971 In the first video the receptionist was really impatient and kept on interrupting the costumer showing to respect to her nor any desire to help her problem, whereas on the second video the receptionist was showing a kind gesture, using body language and a good, friendly tone , with respect towards the costumer and her problem.]]> 2020-10-08 06:06:32 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/812813971 Task 1 https://padlet.com/kanishkanwagh/Bookmarks/wish/812815280 In the first section of the video, she was sitting and had no desire to interact or have any conversation with the customer while in the second section she was standing up and wanted to converse with the costumer. Both conscious and unconscious movements are which feelings and attitude communicate with each other, this is called Body Language. This is important because it shows that the company wants the customers and respects them, this way the customers will feel that they had a good service.]]> 2020-10-08 06:07:14 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/812815280 Task 1 https://padlet.com/kanishkanwagh/Bookmarks/wish/812816374 In the first clip, the employee didn’t greet her well, she kept on interrupting the customer while she is speaking and didn’t not care to help.On the other hand , in the second clip she stood up when she saw the customer coming out of respect , apologized for the inconvenience and was very helpful.]]> 2020-10-08 06:07:49 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/812816374 Task 1 https://padlet.com/kanishkanwagh/Bookmarks/wish/812824528 The first segment the employee was being really rude to the customer and not helping her but the second segment the employee used body language to treat the customer with respect and helped her do what the customer wants.]]> 2020-10-08 06:12:04 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/812824528 Task 2 https://padlet.com/kanishkanwagh/Bookmarks/wish/819356785 I agree, because if u use a rude tone and are harsh with the customer its bad customer service however if u use a soft and a nice tone its good customer service. 
also, the body language shows how respectful and polite you truly are.]]> 2020-10-11 07:52:16 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819356785 Task 2 https://padlet.com/kanishkanwagh/Bookmarks/wish/819357098 I agree ,the   tone and body language play an important part in customer care .when an employee develops a good and  consistent tone , it makes them sound genuine and makes customers feel at ease .good body language helps to show respect and makes the customer feel they are a priority.]]> 2020-10-11 07:52:30 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819357098 task 1 https://padlet.com/kanishkanwagh/Bookmarks/wish/819358089 i ordered some food and my order was delivered to the wrong address.]]> 2020-10-11 07:53:17 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819358089 task 2: https://padlet.com/kanishkanwagh/Bookmarks/wish/819358296
i agree body language is important because it affects the way you interact with the customers it also shows that the service is]]> 2020-10-11 07:53:28 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819358296 task 2 https://padlet.com/kanishkanwagh/Bookmarks/wish/819358877 Body language is important in customer service because it affects how customers will react to what you're saying to them. In face-to-face customer service, reps need to control both of these skills if they want to consistently provide a delightful support]]> 2020-10-11 07:53:56 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819358877 Task 2 https://padlet.com/kanishkanwagh/Bookmarks/wish/819359620  Body language is important in customer service because it affects how customers will react to what you're saying to them. ... In face-to-face customer service, reps need to control both of these skills if they want to consistently provide a delightful support experience.]]> 2020-10-11 07:54:34 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819359620 Task 2: https://padlet.com/kanishkanwagh/Bookmarks/wish/819360742 Body language is important  in customer service  because it affects how the customer will react to what you're saying to them. And affects whether your customer has a positive or negative impression of you after an interaction.]]> 2020-10-11 07:55:31 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819360742 task 2 https://padlet.com/kanishkanwagh/Bookmarks/wish/819360813 i agree with this statement as customers help with the profit of alot of services and products of organizations and so the body language and tone of people in customer care should be given importance to and customers should be respected. when the customer care of an organization is good, the customers are more driven to your organization and recommend it more, which helps you satisfy your customers and run your business well. it says in the name itself, customer care. ]]> 2020-10-11 07:55:35 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819360813 tina task 2 https://padlet.com/kanishkanwagh/Bookmarks/wish/819360905 yes i agree body language  is very important  and tone also because  thats how costumer services is supposed to go. also so the costumer has the best experience and might come back. and so the company has a good reputation. ]]> 2020-10-11 07:55:40 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819360905 Task 2 : https://padlet.com/kanishkanwagh/Bookmarks/wish/819363978 I agree with the statement, body language affects the way you interact with customers especially face to face customer service , as your body language can reflect your mood, your care/respect for the customer. Body language such as eye contact is also important as maintaining it during a conversation helps with engagement with your customers.]]> 2020-10-11 07:58:16 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819363978 Task 2 https://padlet.com/kanishkanwagh/Bookmarks/wish/819364705 I think that it is indeed very important to use body language in the travel and tourism industry because it plays an important role in social interactions. In social interactions, these body positions can influence how likable an individual appears to be to others.]]> 2020-10-11 07:58:47 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819364705 Task 1 https://padlet.com/kanishkanwagh/Bookmarks/wish/819368110 good customer service
  • listening to the customer before helping them with their problem.
  • being polite and using a soft tone.
bad customer service
  • not interrupting the customer while they explain the problem they have.
  • using harsh tones.
]]> 2020-10-11 08:01:36 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819368110 task 1 https://padlet.com/kanishkanwagh/Bookmarks/wish/819369502 in the first one the lady was very rude and not co-oparating with the customer. in the second scenario the lady was very friendly to the customer and they co-oparated very well]]> 2020-10-11 08:02:51 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819369502 task 1 https://padlet.com/kanishkanwagh/Bookmarks/wish/819370232 In the video she wasnt showing any respect to the customer and wasn't helping her but in the second she was respectful and helped the customer.]]> 2020-10-11 08:03:31 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819370232 task 2 https://padlet.com/kanishkanwagh/Bookmarks/wish/819370916 body language is vey important because it shows whether the person respects you or not]]> 2020-10-11 08:04:07 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819370916 Starter https://padlet.com/kanishkanwagh/Bookmarks/wish/819371222 One time we travelled and we went to a hotel in Georgia but the hotel rooms weren’t nice, the rooms were so small and the floors were dirty and there was bad room service.]]> 2020-10-11 08:04:22 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819371222 task 1 https://padlet.com/kanishkanwagh/Bookmarks/wish/819371912 In the first video she doesn’t care about the customer. The second video she cares and  was being helpful to the customer ]]> 2020-10-11 08:04:56 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819371912 task 1 IM AABID NOT SHELDON https://padlet.com/kanishkanwagh/Bookmarks/wish/819375038 in the first video she's being rude to the customer showing bad customer service. In the second video she's being helpful and assisting the customer


]]> 2020-10-11 08:06:59 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819375038 task 1 https://padlet.com/kanishkanwagh/Bookmarks/wish/819380421 in the first video, the lady behind the desk hadn't respected the customer with a good body language and tone. the customer was interrupted several times without being answered her queries. the tone was harsh and abrupt and she remained seated without greeting the customer. in the second part of the video, the lady stood up to greet the customer with a welcoming and friendly tone and answered her queries patiently giving the customer time to speak.]]> 2020-10-11 08:11:42 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819380421 i think that tone and body laguage play an important role in showing the customer respect. https://padlet.com/kanishkanwagh/Bookmarks/wish/819381842 2020-10-11 08:12:58 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819381842 tina task 1 https://padlet.com/kanishkanwagh/Bookmarks/wish/819382671 the women was so rude and her tone was so loud and her body language also it was so mean and she brought the companies down reputation. and the second women was nice and her body language was great she brought the companies reputation up ]]> 2020-10-11 08:13:44 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819382671 Task 2 https://padlet.com/kanishkanwagh/Bookmarks/wish/819383851 body language in the travel and tourism industry and customer service Is important because the customer will get an opinion on the customer service. ]]> 2020-10-11 08:14:45 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819383851 task 1 https://padlet.com/kanishkanwagh/Bookmarks/wish/819384018 bad customer service interrupting the customer while they explain the problem they have.
good customer service is being polite and using a soft tone.

]]> 2020-10-11 08:14:54 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819384018 starter chaahatm2005 https://padlet.com/kanishkanwagh/Bookmarks/wish/819387704 i had a bad experience with with a delivery order where they were 2 hours  late and they were rude when we tried to ask them on where it was.]]> 2020-10-11 08:18:14 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819387704 task 2 https://padlet.com/kanishkanwagh/Bookmarks/wish/819387991 i thik body language is very important especially in customer service.
if you make the customers happy by your service and body language they would like to come back again
Good body language shows how much you want to help and it will lead to customer satisfaction]]> 2020-10-11 08:18:31 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819387991 Task 1 https://padlet.com/kanishkanwagh/Bookmarks/wish/819388589 Poor customer service - not letting the customer speak.
Not paying attention to what the customer is saying,

Good customer service-
Was asking for help
Task 1 :
Poor customer service :
. Interrupting the customer
. Didn't take effort in aiding the customer 
Good customer service
Was listening to the customer 
Was helping the customer.
]]> 2020-10-11 08:19:02 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819388589 task 1 kanishkanwagh https://padlet.com/kanishkanwagh/Bookmarks/wish/819388668
in the first part the employee was rude ,she interrupted her multiple times and didnt care enough to at least greet her and respect her, in the second part she was respectful and stood up when she came in and was helpful.]]> 2020-10-11 08:19:07 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819388668 starter https://padlet.com/kanishkanwagh/Bookmarks/wish/819389373 2020-10-11 08:19:44 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819389373 Task 2 https://padlet.com/kanishkanwagh/Bookmarks/wish/819393726 The tone and body language play an important role in customer's service because the employee develops a good and consistent contact the customer, it makes the customer feel at ease and interact more which would benefit the business.]]> 2020-10-11 08:23:25 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819393726 Starter chaahatm2005 https://padlet.com/kanishkanwagh/Bookmarks/wish/819398639 When I ordered online from McDonalds, I received a beef burger instead of a Veg one. When we complained to the customer service department on Zomato, they responded quite rudely while supporting the restaurant.]]> 2020-10-11 08:27:38 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819398639 plenery https://padlet.com/kanishkanwagh/Bookmarks/wish/819400334 he would apologize and will be patient with me and take my order more serasly with respectable boy tone.]]> 2020-10-11 08:29:04 UTC https://padlet.com/kanishkanwagh/Bookmarks/wish/819400334