MPU1181SKR2BDIS2018 by noor azwa mohamed ozir

Read and comprehend the notes

azwa69 — 2018-12-14 03:18:27 UTC

Read and comprehend the notes

azwa69 — 2018-12-14 03:18:27 UTC

Read and comprehend

azwa69 — 2018-12-14 03:18:27 UTC

INTRODUCTION

2018-12-14 07:45:58 UTC

Hai,, my name is Khairul Asyraf bin Zaharin. I was born on 21st Jun 1999, which means I am 19 years old now. I have got 4 siblings, an elder sister and elder brother, me and my younger sister. Then I have got my mom and dad to. I have been living at Aman Perdana, Klang, Selangor. My hobby is playing outdoor sport, example like anything that use a lot of stamina and challenge my body. Right now, im study in Kolej Komuniti at Sungai Siput, Perak. Me took Automotive course. Before i came here, i use to work at my place. I've spend about one year just to get my own pocket money.

ASSALAMMUALAIKUM THIS IS MY INYRODUCTION

2018-12-14 07:46:11 UTC

My name is Khairul nazmi Bin Zainalabidin . My friend call me katek . Im 18 years old . I come from penang but my ic no 01 from johor . Im From School SMK WESTLANDS . I dont like to play sports . I love eating . because can make me so happy . My fav colour is black , blue and red . My ambitions i want to be graphic designer . But not my luck to get thats cost in my kolej =( . I just get cost Automotive in this Kolej Komunit Sungai Siput .

Hye, my name is mohamad faizal bin hussin. Im 18 years old. My date of birth is on 25th may 2000. I have three brother and two sister, all of them had married, only me and my sister number 5 still not marry. I live in happy family and i feel so excited and feel so grateful. I only had one ambition that i want to send my mom and dad to perform the pilgrimage to Mecca because my parent always make me happy and that is my responsible to do that. Now i study at kkss and in course automotive and will end at 2020. After end of this course at kkss maybe i will continue to politechnic, god willing. Then, after learning i will do the job as follow my course and i will make sure my ambition will success, Thank you.

2018-12-14 07:48:15 UTC

Hye my name is MUHAMMAD AFIEQ BIN AHMAD SUKRI

2018-12-14 07:48:56 UTC

Today i wanna talk about my profile firstly my friend call me Afieq because my name isAfieq I’m 18 years old and i have 6 sibling and im number fourth out of sixth sibling.
I live at Puchong Selangor but im was born at Brunei my hobby is playing soccer which is my favourite sport.I like to play with my friends
My favourite food is nasi kukus and my favourite drink is teh ais.My ambition is to be a great mechanic so thats why i choose to study automotive which is my course at Kolej Komuniti but when i was younger i wanted to be a police officer but apparently my destiny is at automotive but im really hope that i will make my parents proud of me🙂

2018-12-14 07:49:02 UTC

I have no girlfriend because there is

2018-12-14 07:49:46 UTC

Asalam

2018-12-14 07:50:50 UTC

My name is muhammad amir izzat bin azlis
and my Friend call me ijat
I'm 18 year old, I live at balakong Selangor
My hobby playing the football and when i was younger my ambition is to be a firefighter ,
And now i study mechanic at sungai siput perak
Start from now until 2 years.my father work as customs officer and my mom work in the factory,
My favourite food is cendol mamak he made very tasty ,my favourite place that i always go is beach
because the beach can be restful to me ,
My dream is to be a good and righteous child

ASSALAMUALAIKUM PUAN AZWA

2018-12-14 07:50:57 UTC

My name is Muhammad Abid Farhan Bin Fadzil.Im 18 years old and me from Klang,Selangor.I come from Selangor to study at Kolej Komuniti Sungai Siput.My hobbies is playing football.My ambition is police.I have 3 sibling.I youngest child.I have 2 sister.My favourite colour is purple.I study at Kolej Komuniti Sungai Siput.I love eating and playing football.My favourite food is nasi kandar and my favourite drink is teh ais.I choose automotif because i like repairing.Date my birth is 11/July/2000.I school at Sekolah Menengah Tengku Ampuan Jemaah.I dont like snake

INTRODUCTION

2018-12-14 07:51:17 UTC

Hi, My name is VENGKAT RAO A/L BABU NAIDU. Can call me Rao. Im 18 years old. I was born on 18-10-2000. Im from Teluk Intan, Perak. I have three siblings and im the youngest. Now im studying at KOLEJ KOMUNITI SUNGAI SIPUT (KKSS) and the course im taking is AUTOMOTIVE. Im staying at rental house at Taman Sungai Buloh,Sungai Siput,Perak.
Ig--venqkat_rao

MY INTRODUCTION

2018-12-14 07:51:30 UTC

Assalammualaikum...My name is Muhammad Faiz Azhar Bin Norizan you cant just call me Ryan. I'm 18 years old. I come from Selangor but now i study in kolej komuniti sungai siput Perak. My hobbies is i like eat. My date of birth on 25 November 2000. I have 3 siblings and me is brother. I have new friends in Kolej komuniti sungai siput Perak. My ambition is business man. My inspiration in Kolej komuniti is to make my future bright....

ASDSLAMMUALAIKUM THIS IS MY INTRODUCTION

2018-12-14 07:55:09 UTC

My name is KHAIRUL NAZMI BIN ZAINALABIDIN . but my friend call me KATEK . Im 18 years old . I come from penang but my ic no is 01 from johorean . I school at SMK WESTLANDS . I dont like to play sports . I love eating because can make me so happy . My fav colour is black , blue , and red . My ambitions i want to be a graphic designer . But its not my luck to get that course in my kolej =( . I just get course automotiv in Kolej Komuniti Sungai Siput . My dream i just want to make my parents happy with my work .

I

2018-12-14 07:58:46 UTC

INTRO

2018-12-14 07:59:18 UTC

Hello , My name is Mohamad Mustaqim Bin Shaharuddin , i live at Seri Iskandar Perak (ORANG BOTE) because ic number 08 . im 18 years old . Siblings are two and I am the first child . i love eating and i'm happy eating . fav colour Blue . Fav sports play football and Futsall .My ambitions Polis but i'm not luck this year , so my results i'm continue study in Kolej Komuniti Sungai Siput and get cost Automotive . done babai u alls

INTRODUCTION

2018-12-14 07:59:19 UTC

INT

2018-12-14 08:00:13 UTC

Hi...Everyone..Im Annil Kumar Son Of Panneer Selvam.You Can Call Me Anel.Im 19 years old..Im From Kapar,Selangor.Im Studying At Kolej Komuniti Sungai Siput,Perak

MY NAME IS MUHAMMAD ASYRAF BIN MODH ESHAM BUT MY FRIEND CALL ME ACAP .I LIVE AT KOTA DAMANSARA SELANGOR

asyrafrr — 2018-12-14 08:00:44 UTC

INTRODUCTION

2018-12-14 08:04:14 UTC

Assalamualaikaum and hai....
My name is Muhammad Fathan Faris Bin Ahmad Faudzi. Im 18 years old and from klang selangor. Im last from six sibling in my family and study at SMK Tengku idris shah. Next i connected my studies in Sungai Siput Community College and I take Automotive course.

INTRODUCTION

2018-12-14 08:05:45 UTC

Assalammualaikum,My name is Muhammad Adam Bin Mohd Yusri,Im 18 years old,Im from Klang Selangor,I was born at Hospital Pakar Razif Norana,My ambition is to be excellent Mechanic just like my friends,My Hobby is like to hear my favourite music and i also like to eat sweet candies,Right now i study at Kolej Komuniti Sungai Siput Perak,Im taking Automotive course at my study place,People at my study place like to call me Hael Husaini because they said my face just like him XD,

ASSALAMMUALAIKUM EVERYONE

2018-12-14 08:06:02 UTC

my name is Muhammad Zul Fadzli Bin Mohd Rahim. I am from Selangor settling in Klang. I am 18 years old. my birth date is 10: 5: 2000. born in Hospital Tengku Ampuan Rahimah Klang, my 5 siblings my 4th child, I am studying at Kolej komuniti Sungai Siput , which costs Auto, my ideal is to be a jpj officer. My hobby is playing motorcycles my idol is Rossi, my fierce food is fried rice paprika . My favorite color is blue because blue is cool The most favorite places to visit are Langkawi Island because they have clean sea water .My dream is to become a successful child in the world and in the hereafter .thank you

INTRODUCTION

adamclear28 — 2018-12-14 08:08:27 UTC

My name is Muhammad Hidayat Bin Mohd Fadzil.I am from Ipoh,Perak.I am 18 years old.I was born on 20 December 2000.I was born in Hospital Raja Permaisuri Bainun,Ipoh.I am the eldest son from 2 siblings.Now,I am studying Sijil Servis Kenderaan Ringan at Kolej Komuniti Sungai Siput.My hobby is playing games.My ambition is to be mechanic.My favourite food is nasi lemak.My favourite drink is orange juice.My dream is to be an excellent mechanic.

ASSALAMMUALAIKUM

2018-12-14 08:15:02 UTC

HAI MY NAME IS MUHAMMAD ARIFF BIN MAT SIDIN. I COME FROM KUALA SELANGOR.. I HAVE 3 SIBLINGS AND I WAS NUMBER 2. YOU CAN CALL ME AREP AND I STUDY AT KOLEJ KOMUNITI SUNGAI SIPUT PERAK.. YOU CAN ADD MY MOBILE LEGEND ID budak_auto. My HOBBY IS PLAYING THE FOOTBALL. MY AMBITION IS POLICE… THANKS BECAUSE READING MY BIO..

INTRODUCTION

2018-12-14 08:16:42 UTC

Assalamualaikum. My name is muhammad hakimi bin umor @ omar. I am 19 years old. I live in the silver diamond bay. I have 5 siblings. My hobby is fishing and modifying my bike because I love speed. My favorite food is laksa and abc. I once attended school at sultan abdullah. For now I have no girlfriends because the face is not hensem. That's just my introduction.

INRTO

2018-12-14 08:17:02 UTC

Assalammualaikum puan azwar
Today i want to introduction about me.. my name is Shahfitri Bin Shaharuddin Kee ..i am 18years old i stay at ipoh perak .My freind call me tiger or syah i have a 2 sister and 4brothers also me😂 my ambition is be a pro mechanic and want work at brand workshop .. my hobby is playing a game pc and fishing😋 i go study at kolej komuniti with my motorcycle ..my favourite food is chicken fried n my favourite drink is orange Juice .. if i work after done study first i want to buy is superbike and house for my family. I study at kolej komuniti because i want make my family happy and proud to me..
Lastly my second ambition i want bring my family go to mekah .

salam 1malaysia

2018-12-14 08:22:22 UTC

Asalamulaikum..My name is Muhammad Fairul Iqmal Bin Suhaimi. I stay at Ipoh Perak. I have 5 siblings and I was number 5 in my family.I was 18 years old and study at kolej komuniti sungai siput.At kolej komuniti sungai siput I was study in automotive course.My ambition is to be an airforce engineering.My hobby is playing a computer game.My favourite game is football game.Sometimes,when I was boring I like to riding motorcycle with my friends and going to best places in Malaysia.That all my introduction…

Thank you..

MY NAME MUHAMMAD ALIF HAIQAL BIN YUSSIRE.EVERYBODY CALLS ME HAIQAL OR ALIF.I BIRTH IN KELANTAN AND STAY IN SELANGOR FOR 18 YEARS. I STUDIED IN SMK TAMAN SRI MUDA UNTIL 2017. MY HOBI IS PLAYING FOOTBALL, FUTSAL, TAKRAW AND HANDBALL. I LOVE EATING WHEN I HAVE IN THE HOUSE. MY FAVORITE COLOUR IS RED AND BLUE. MY AMBITION WILL BE A GREATEST MECHANIC. I HAVE AUTOMOTIVE COSTS IN(KOLEJ KOMUNITI SUNGAI SIPUT). I CONTINUE BECAUSE I WANT TO ACHIVE MY AMBITION AND WANT TO MAKE MY FAMILY HAPPY.

haiqalyussireee — 2018-12-14 08:24:42 UTC

INTRODUCTION

muhdzoreff — 2018-12-14 08:28:13 UTC

Assalamualaikum. My name is MUHAMMAD AQIL BIN MUHLI. Im 18 years old and I from Meru, Selangor. I was born at Hospital Tengku Ampuan Rahimah Klang. My place at Kampung Bukit Kerayong. I have four sibling and im number two. I study at KOLEJ KOMUNITI SUNGAI SIPUT, PERAK. Im a automotif student. My ambition is build one familiar company car in this world. I would like to create my own car. I hope I can I hope I will get my goals.

TEMAN ORANG IPOH MIKER?

2018-12-14 08:28:41 UTC

assalammualaikum my name is muhammad syakir iqram bin ahmad zamri 18 years old from ipoh. I have two siblings and I am the eldest child. I like to spend time at home and I'm also a food hunter. I attend school at smk st. michael ipoh. Nice to meet you

Introducing

2018-12-14 08:29:35 UTC

Hi...Everyone..Im Annil Kumar Son Of Panneer Selvam.You Can Call Me Anel.Im 19 years old..Im From Kapar,Selangor.I Have 4 Siblings Including Me.Im Youngest Boy From My Family.Im Studying Course Automotive At Kolej Komuniti Sungai Siput,Perak.My Hobby Is Playing Games..My Ambition Is Became A National Karate Athlete But Unfortunately The Change Is Not Mine 🥋..I Hope Thiz Field I Can Score Up Again🔥..Im Waiting That Opportunity..🥋 Or 🏎🛠...
Fire On...Be Strong ...

Ig» _mr_anel

MY INTRODUCTION

syakiriqram49 — 2018-12-14 08:32:56 UTC

ASSALAMUALAIKUM AND HAI MY NAME IS MOHAMMAD KAMARUL HAFIZUL BIN ROHAIZI . I STAY AT MERU , KLANG . IM 18 YEARS OLD DAN BIRTH IN 2000 AT HOSPITAL TENGKU AMPUAN RAHIMAH ( HTAR ) . I LEARN AT KOLEJ KOMUNITI SUNGAI SIPUT DAN I TAKING ABOUT THE SERVIS KENDERAAN RINGAN ( SKR ) IN THIS COLLAGE . I HAVE A FAMILY AND I HAVE 3 SIBLINGS INCLUDE ME . IM 3 FORM 3 SIBLINGS . IM A HIGH CONFIDENT PERSON AND I WOULD LIKE TO DO THE BEST IN ANY CONDITION . I WANT TO BE A SUCCESSFUL MECHANIC TO BE . I WOULD LIKE TO OPEN MY OWN WORKSHOP . MY HOBBY IS PLAYING FUTSAL AND MY FAVOURITE PART IS BE A GOAL KEEPER COMPARED TO BE DEFFENDER OR STRIKER . THAT’S ALL MY INTRODUCTION

Haii my name is asyraf bin mohd esham . I was 18 years old and study at kolej komuniti sungai siput.I stay at halaman meru damai 2 ipoh,perak.My ambition is be a pro mechanic,My hobby playing futball.

asyrafrr — 2018-12-14 08:40:00 UTC

2019-01-04 08:18:57 UTC

Rao; Hey Bro ?

Anel; Yes Bro ?

Rao; What’s your name bro ?

Anel; My Name is Anel Kumar, You ?

Rao; Ouh, by the way I’m Vengkat Rao!

Anel; Ouhh, Ya. Can I help you Rao?

Rao; Can I asking you something ?

Anel; Yes, Sure. What is it?

Rao; Do you know where Victoria Bridge Kuala Kangsar ?

Anel; Yes, I know.

Rao; Can your explain how to go there ?

Anel; Ouh, Sure ! If you are from Sungai Siput, you will find Simpang Tiga Karai. And then turn right. The road is 4km long. After that you will see many left eating outlets.

Rao ; Ouh and then ?

Anel; And then Victoria Bridge just across the street. Then you see the best place at Kuala Kangsar.

Rao; Ouh, thank you so much shafis. I’m really appreciate that!

Anel; Welcome bro! No problem!

Rao; Have a great day bro !

Anel; You too man.

TOPIC 1

haiqalyussireee — 2019-01-04 08:39:08 UTC

shahfitri_ff — 2019-01-04 08:39:30 UTC

AT MALL

2019-01-04 08:40:12 UTC

KHAIRUL ASYRAF & ZUL FADZLI

GREETING AND INTRODUCTION

kamarulhafizul111 — 2019-01-04 08:41:03 UTC

MOHAMMAD KAMARUL HAFIZUL
MUHAMMAD FATHAN FARIS

GREETING AND INTRODUCTIO

mustaqimm_aqim — 2019-01-04 08:42:25 UTC

GREETINGS AND INTRODUCTION

MOHAMAD MUSTAQIM BIN SHAHARUDDIN

MUHAMMAD ASYRAF BIN MOHD ESHAM

ASYRAF : Hello Mustaqim, How are you ?

MUSTAQIM : I am fine. By the grace of almighty Allah. And you ?

ASYRAF: I am also fine. Let’s go shop.

MUSTAQIM : Sorry, I have to go home.

ASYRAF : Why ?

MUSTAQIM : I have a hobby and it is gardening and I work there in when afternoon.

ASYRAF : Where is your garden?

MUSTAQIM : In front of Kg Sungai Buloh .

ASYRAF : How do you pursue your hobby.

MUSTAQIM : because I show a effort and talent , to advance myself .

ASYRAF : I think your hobby is very interesting.

MUSTAQIM : What about your hobby?

ASYRAF : My hobby is to play football with my friends .

MUSTAQIM : Your hobby is also very interesting.

ASYRAF : Ok. Thank you I have to go now.

MUSTAQIM : Ok bye, see you next time.

TOPI

2019-01-04 08:42:47 UTC

adamclear28 — 2019-01-04 08:44:50 UTC

GREETING & INTRODUCTION

syakiriqram49 — 2019-01-04 08:45:49 UTC

2019-01-04 08:46:18 UTC

afieq&syahmi

GREETING & INTRODUCTION

syakiriqram49 — 2019-01-04 08:47:26 UTC

MUHAMMAD SYAKIR IQRAM
MAHATHIR MOHAMAD

GREETINGS AND INTRODUCTION

2019-01-04 08:49:17 UTC

MUHAMMAD ABID FARHAN
MUHAMMAD FAEZ AZHAR

GREETING & INTRODUCTION

2019-01-04 08:51:48 UTC

MUHAMMAD AQIL&MUHAMMAD HAKIMI

greeting

2019-01-11 08:03:00 UTC

afieq&syahmi

greeting

2019-01-11 08:15:31 UTC

izat&pejei

Ask and give direction

azrain24 — 2019-01-16 07:26:28 UTC

Watch the video and answer the questions below:
a) How to start asking the direction?
b) List down the 5 action verbs when giving the direction. Eg: go down
c)What is the other word that you can use to direct someone to "go left/go right"?
d) Write a sentence using the transition words. Eg: Ahmad you have to go down the street. Then, on your left, you can see the bank.

Complete all of the tasks and upload it by today(19/1/2019). Enjoy!

Assessment on Topic 2

azwa69 — 2019-01-22 06:25:06 UTC

Dear all, please upload your presentation draft on instructions or directions that you have chosen. On 25th January 2019, you have to present it (role play) in the class. Thank you.

INSTRUCTION AND DIRECTION

2019-01-24 11:25:10 UTC

FATHAN AND MARULN

Directions

2019-01-25 06:06:16 UTC

Rao: Hey ANIL, do you know the way to TF VALUE MART, SUNGAI SIPUT?
Anil: Yes i know, where are you now?
Rao: Im at Petron, Sungai Siput.
Anil: Ohh, thats good. You have to go straight until Simpang Tiga, Lintang and take left on that traffic light.
Rao: Ohh, then?
Anil: Then go straight and you will saw another traffic light. Then take right and take right again on your next traffic light. After that go straight for 150 meter long and you will saw Taman Lintang on your left side.
Rao: Are you sure this is the way to TF VALUE MART?
Anil: Hey no! I thought you was asking way to Taman Lintang. Oh sorry!
Rao: It's okayh bro. Do you know the way to TF VALUE MART?
Anil: Yes i know. From Petron you go straight and take left at Simpang Tiga, Lintang. Next you will saw another traffic light. Then go straight for 100 meter long and you will saw TF VALUE MART on your left side.
Rao: Thank you so much Anil.
Anil

hi

2019-01-25 07:41:15 UTC

vengkatrao1 — 2019-01-27 08:32:39 UTC

azrain24 — 2019-01-28 07:33:25 UTC

azrain24 — 2019-01-28 07:38:43 UTC

Topic 4: Role Play Situations

2019-02-11 01:28:01 UTC

Final Project

2019-02-11 03:39:59 UTC

2019-02-14 08:48:18 UTC

2019-02-14 09:56:00 UTC

2019-02-14 16:20:31 UTC

2019-02-14 17:04:56 UTC

Description

2019-02-14 17:49:57 UTC

Syahmi hensem
A04SKR18F043

2019-02-14 18:11:50 UTC

MUHAMMAD ALIF HAIQAL BIN YUSSIRE

2019-02-14 18:50:00 UTC

FAIRUL IQMAL

2019-02-14 18:51:43 UTC

2019-02-15 04:33:37 UTC

2019-02-15 05:11:56 UTC

DESCRIPTION

2019-02-15 05:15:11 UTC

KAMARUL

dsharilhafis — 2019-02-15 07:01:52 UTC

2019-02-15 07:19:28 UTC

dsharilhafis — 2019-02-15 07:47:57 UTC

KHAIRUL NAZMI

2019-02-15 08:08:25 UTC

ACAP

2019-02-15 08:22:44 UTC

2019-02-19 14:27:54 UTC

2019-02-21 12:12:25 UTC

2019-02-21 17:54:57 UTC

2019-02-22 04:00:56 UTC

2019-02-22 04:48:11 UTC

2019-02-22 05:03:05 UTC

2019-02-22 05:04:22 UTC

Video 1

azrain24 — 2019-02-26 03:43:45 UTC

https://www.youtube.com/watch?v=Nq65EmDpBA0

Video 1

azrain24 — 2019-02-26 03:52:27 UTC

Based on the video of telephone skills, answer the following questions:

a) What are the details that you need to take when taking the message from the caller?

b)What are the general rules that you have to follow when talking to the caller?

c) List down the things you should not do when taking the messages during phone call.

Video 2. Answer the following questions based on the video below.

azrain24 — 2019-02-26 06:17:59 UTC

a) What went wrong based on the telephone skills that you have seen in the video? Discuss about it.

b) As the receptionist, what are the proper ways to pick up a phone call?
Describe it and give examples.

c) As a caller, when you attend to receptionist with low telephone skills, what you will do? Discuss and give examples.

AQIL

2019-03-01 05:31:05 UTC

Muhammad Hidayat Bin Mohd Fadzil A04SKR18F055

2019-03-01 08:03:33 UTC

A)The receptionist should greet the caller,should introduce herself and her details,should asked the caller to hang on in the proper way,she also should take down the date and time of call.Besides,she also should asked the details of the caller like the caller's company name,the caller's phone number

B)Answer within three rings,greet the caller,introduce yourself and use a cheerful tone and identify your company.For example,how can I help you?

C)do not talk with loud voice and don"t hang upothe phone too loud.

SHAHFITRI BIN SHAHARUDDIN KEE A04SKR18F042 SKR2B

2019-03-01 08:03:57 UTC

a)- the receptionist do not greet the caller properly.
-the receptionist not in the proper way/dont have attitude
-should prepare with note and pen
b)-answer with 3 ring
-introduce ourself
-talk with softspoken
-give and take information
-end your conservation with proper way like goodbye or other.
c)-dont talk loudly

Khairul Asyraf bin Zaharin A04SKR18F038

2019-03-01 08:04:19 UTC

ANSWER A
1) note down date and time of call
2) ask for name
3)get correct spelling of name
4) ask for company name
5) get phone number
6) record details of message
7) verify the message
8) thank the customer
ANSWER B
1) answer within 3 rings
2) greet politely
3) identify yourself and your company
2) use a very cheerful voice
3)be prompt but not hurried
4) give the caller option
5)be prepared with a noted and pen
ANSWER C
1) not answer within 3 rings
2) not use a polite tone
3) hang up your phone roughly
4) didnt get a full detail from a caller

muhd afieq A04SKR18F054

2019-03-01 08:04:21 UTC

A) identify yourself and your company ,position ,note down date and time,ask for name
b)ask by the third ring,greeting,identify yourself,use avery cheerful tone voice,be prompt but not hurried,give the caller option
c)dont speak roughly,dont hang up very harshly,

MUHAMMAD ADAM BIN MOHD YUSRI A04SKR18F039

adamclear28 — 2019-03-01 08:08:06 UTC

Answer For Video 1:
a)i-Note down date and time of call.
ii-Ask for name
iii-Get correct spelling for name
iv-Ask for company name
v-Get phone number
vi-Record details of message
vii-Verify the message
viii-Thank the customer

b)i-Answer within 3 ring
ii-Greet politely
iii-Identify yourself and your company
iv-Speak with pleasant tone of voice
v-Offer to help
vi-Hold the line
vii-Take and leave message
viii-End a telephone conversation using polite expressions

c)i-Do not speak loudly
ii-Do not pickup the call after 3 rinf

MUHAMMAD HAKIMI BIN UMOR @ OMAR question 1

2019-03-01 08:08:26 UTC

1. ask for name with correct spelling
2. ask for company name
3. get phone number
4. record detail of the message

question 2.
1. answer by second ring
2. prepare your message in advance
3. speak slowly and clearly
4. leave date and time
5. provide specific reason for your call
6. give you contact information
7. end with thanks

question 3.
1. talking loudly
2. no greetings
3. not pick up the call
4. speak with rude

MUHAMMAD AQIL BIN MUHLI

2019-03-01 08:09:45 UTC

A) Ask the name, address, fon number and ask what message what he/she want to tell.
B) Answer by the second ring, use a cheerful tone of voice and identify your company. How can i help you?
c) don't use loud voice. don't be late to pickup the call.don't hangup the call har

muhammad alif haiqal bin yussire A04SKR28F056

2019-03-01 08:12:08 UTC

A) ASK FOR NAME.
GET CORRECT SPELLING OF NAME.
ASK FOR COMPANY NAME.
GET PHONE NUMBER.
RECORD DETAILS OF MESSAGE.
VERIFY THE MESSAGE.
THANK THE CUSTOMER.

B)ANSWER BY THE SECOND RING.
USE A CHEERFUL TONE OF VOICE.
IDENTIFY YOURSELF AND YOUR COMPANY.
BE PROMPT BUT NOT HURRIED.

C)SPEAK LOUDLY.
NO GREETING AND IDENTIFY YOURSELF.
MUST RECIEVE CALL WITHIN 3 RING(IF IMPOSSIBLE).
MUST HANG UP THE CALL SLOWLY.

Muhammad Fathan Faris Bin Ahmad Fuadzi A04SKR18F045

2019-03-01 08:12:09 UTC

a) -Ask the name
-ask for company name
-get the phone number
record details of massage

b) -Use a cheerful tone of voice
-identify yourself and your company
-answer by the second ring

c) -speak loudly
-no greetings and identify yourself
-you must receive call within 3 ring
- don"t hang up the call hardly

RAO

2019-03-01 08:13:58 UTC

A) CALLERS NAME

RAO

2019-03-01 08:13:58 UTC

A) CALLER

RAO

2019-03-01 08:13:58 UTC

A) CALLERS NAME

RAO

2019-03-01 08:13:58 UTC

VIDEO 1
A) CALLER"S NAME,CALLER"S NUMBER,FROM WHERE,WHO ARE THEM,RE READ THE MESSAGE AND CONFIRM IT
B)ANSWER THE CALL WITHIN 3 RINGS,GREETING,INTRODUCE OURSELF,FROM WHERE,MAY I HELP YOU,LEAVE A MESSAGE,BYE
C)DO NOT BE PLAYFUL

MOHAMAD MUSTAQIM A04SKR18F057

2019-03-01 08:14:22 UTC

A) ask for name , get correct spelling of name , note down date and time of call , ask for company name , get phone number , record details a message
B ) greetings , ask idnetify yourselft , answer the call within 3 ring , may i helps you sir\miss , use cheerful tune of voice , where from ,bye
C ) don't use loud voice , don't be late pickup the call ,don't playfull ,

muhammad ariff bin mat sidi

2019-03-01 08:14:54 UTC

a)take the note, ask the name, address, phone number,and ask what message what he/she want to tell.
b)answer by second ring, prepare your message in advance, speak slowly and clearly,leave date and time, end the call with thanks
c)speak loudly, pick the phone to late, playfull.

muhammad faiz azhar bin norizan AO4SKR18F032

2019-03-01 08:15:01 UTC

(A) TAKE A NOTE NAME, NUMBER PHONE, ADDRESS, NAME OF COMPANY, PURPOSE,AND TELL WHAT THE MESSAGE
(B) GREETINGS, ASK IDENTIFY YOURSELF, ASK WHERE YOU COME, TALK IN POLITE AND OFFER TO HELP.
(C) DONT ASK LOUDLY, PICK UP PHONE NOT SOON AS POSSIBLE, DONT HANG UP HARDLY.

muhammad fairul iqmal bin suhaimi a04skr18f036

2019-03-01 08:18:38 UTC

a)take a note with the caller adresss,name correctly,phone number and the purpose.

b)-identify yourself
-ask to help. like:can i help you sir/mrs.
-greeting. like:good morning.

c)-ignore the message.
-speak loudly.
-end the conversation harshly.
- answer the call without greeting
-pick up the phone not soon and not possible.

mohammad kamarul hafizul A04SKR18F041

2019-03-01 08:21:51 UTC

a ) take a note with the caller adresss , name correctly , purpose and the phone number .

B ) Use a cheerful tone of voice like may i help you sir ? ,
identify yourself , your company
answer by the second ring , leave date and time .

c ) dont hang up to early , dont use the loud voice is like a angry , date late to pick up the call .

mahathir mohamad A04SKR18F050

2019-03-01 08:43:30 UTC

a)Ask the name, address, fon, number and ask what massage what he/she want to tell.
b)Answer by the second ring, use a cheerful tone of voice and identify your company.
c)dont use high tone

muhammad asyraf bin mohd esham A04SKR18F050

2019-03-08 07:47:48 UTC

A)ask the name, phone number,

RA

2019-03-08 07:57:30 UTC

RECEIPTION:Hello,Good morning.This is from honda service centre and Im RAO. How may i help you sir?

ANNIL:Hello,Good Morning.Im your customer ANNIL and i have problem with my car.Car i speak to your Manager

RECEIPTION:Oh,Im sorry Sir.Manager is in meeting now .Would you like to leave a message to him?

ANNIL:Ya

RECEIPTION:That's good sir.What is the message?

ANNIL:Im Annil your customer and I have problem with my car's alignment.

RECEIPTION:May I repeat your problem,sir?Your name is Annil and you're our customer and you are having problem with your car's alignment .Is it?

ANNIL:Yes

RECEIPTION:Ok thank you sir. my manager will call you whenever he free.Have a nice day,bye

ANNIL:BYE

Kamarul &

2019-03-08 08:17:25 UTC

2019-03-08 08:18:25 UTC

aqil&fai

2019-03-08 08:22:00 UTC

Adam

2019-03-08 08:24:39 UTC

Ring,Ring,Ring

Receptionist:Good Morning,this is Hotel Bintang.Adam speaking,can I help you?

Khairul :Good Morning,may I reserve a room hotel for two nights for tomorrow?

Receptionist:One moment please,I will check the room list for a sec.

Receptionist:Im sorry sir,the room is full for tomorrow reservation.

Khairul:Oh really? then thank you for your information about the room list for tomorrow,maybe next week I will call you back for another room reservation.

Receptionist:Your are welcome sir,i will be waiting for your next call for another room reservation,thank you for calling Hotel Bintang,I hope you are happy with the assistance we’ve provided.Have a nice day,Mr.Khairul.Goodbye.

Khairul:Yes ,Thank you for your help,bye.

Hang up the phone slowly.

mahathir and ariff

2019-03-08 08:28:17 UTC

Receptionist: Hello, Dr. Mahathir office

Ariff: Hello I like to make an appointment, please

Receptionist: When would you like to come ni?

Ariff: As soon as possible, please.

Receptionist: We have a cancellation this afternoon at 4:30pm. Can you come in then?

Ariff: That would be fine.

Receptionist: Your name, please.

Ariff: My name is Muhammad Ariff.

Receptionist: May I have your phone number, please?

Ariff: Yes, it is 01112388062.

Receptionist: And what is the reason for the visit?

Ariff: I have been having back pain for 2 days.

Receptionist: Ok, we will see you at 4:30 pm then

Ariff: Thank you.

Receptionist: You are welcome.

2019-03-08 08:29:15 UTC

MUS AND FAIZZZZ

2019-03-08 08:38:57 UTC

MUS : ASSALAMUALAIKUM THIS IS FAIZ COMPUTERS REPAIR ?

FAIZ : WAALAIKUMUSALAM YES , THIS IS FAIZ COMPUTER REPAIR. CAN I KNOW WHAT YOU WANT SIR ?

MUS : I LIKE YOUR SERVICE . CAN I BRING MY COMPUTER TO SERVICE IN YOUR SHOP?

FAIZ : CAN YOU WAIT FOR A MOMENT I WANT TO CONNECT TO THE PERSON IN CHARGE.

MUS : OKEY I WILL WAIT .

FAIZ : HELLO SIR MAY I KNOW WHAT IS YOUR COMPUTER PROBLEM ?

MUS : MY COMPUTER CANNOT REBOOT AND THE BATTERY IS GETTING LOW . I WANT TO SEND THE COMPUTER TO YOU .

FAIZ: CAN YOU BRING YOUR COMPUTER TO MY SHOP BY TOMORROW .

MUS: SURE , I WILL BRING

FAIZ: MUS: YES WHEN I CAN TAKE MY COMPUTER BACK ?

MUS: I THINK YOU CAN COME BACK HERE NEXT WEEK TO TAKE YOUR COMPUTER .

FAIZ : ANY PROBLEM REGARDING YOUR COMPUTER SIR

MUS: NO , THAT’S IT

FAIZ: NICE TO TALK TO YOU ,THANK YOU

MUS :BYE

ASYRAF,HAIQAL

2019-03-08 08:41:02 UTC

2019-03-15 07:53:24 UTC

mat sabu & kimi

2019-03-15 08:03:04 UTC

2019-03-15 08:05:05 UTC

muhammad ariff bin mat sidin

2019-03-20 04:31:05 UTC

muhammad faiz azhar

GREETING&INTRODUCTION

FAEZ:ASSALAMUALAIKUM

ARIFF:WAALAIKUMUSALAM

FAEZ: Are you new in Selangor

ARIFF: Yes, I am new in Selangor

FAEZ:It's very nice to meet you.

ARIFF: It's nice to meet you too.

FAEZ: How long has it been since you moved here?

ARIFF: It's been a month.

FAEZ : Do you like it here so far?

ARIFF: I actually do like it here.

FAEZ: Isn't it beautiful?

ARIFF: It is absolutely beautiful here.

FAEZ: Let me welcome you to the neighborhood

ARIFF: Thank you. I'm glad to be here

FAEZ: do you want together or something?

ARIFF: sokay, anything I call u.

FAEZ: ok bye see you next time assalammualaikum

ARIFF: ok see you next time too waalaikummussalam

MAT SABU

zainudinrashali808 — 2019-03-20 04:48:31 UTC

Koding & Hael

2019-03-22 04:01:02 UTC

Ayat kasih sayang untuk Miss Azreen :)

Syahmi hensem

2019-03-22 04:33:07 UTC

Ayat pecah palaaaaaaaaaa