Difficult situations in customer service by Laura Gereda

Some of my friends have worked in a call center. One of the difficult situations that they have faced is the xenophobia. The custumers get aggressive when they realize they are talking to Latino

2023-10-24 23:13:29 UTC

2023-10-24 23:13:45 UTC

Yes, on a few occasions, I have felt angry with the customer service provided by the company Movistar. There were instances where they overcharged me on my bill or when I encountered issues with the service coverage. Sometimes, they failed to provide a clear explanation or assistance in resolving the problem, which was quite aggravating. ACCM

2023-10-24 23:14:56 UTC

Once I had to call Claro every day because I needed to make an urgent network transfer, they passed the case from one agent to another with a call on hold of even 10 minutes and ended up hanging up the call... They solved it after 8 days and they reduced my package, when they installed it it didn't work. -Ginette.

Yes, the client wanted a quick solution, but the company didn't have sufficient resources for an immediate solution. So, after an annoying conversation, we agreed to provide a remote solution while the team went to solve it. - Jerson

2023-10-24 23:15:23 UTC

Difficult situations in customer service

2023-10-24 23:15:25 UTC

A few months ago my electricity service was cut off for no reason, up to 5 times in the same day, so I called customer service very frustrated and angry. The person who helped me knew how to handle the situation and I was able to understand that it was no one's fault and that I should be more patient. It was a mix between preventive maintenance and failures due to bad weather

Natalia Camargo

I remember a difficult situation indeed today I had it. Today I had to call my health insurance provider, because I have been waiting for an authorization for more than 3 months. The situation has become complicated because the medical prescription has already been authorized but there are some mistakes that need to be corrected. The agents don't understand my request. This situation is really frustrating. I'll have to go in person to find a solution.

2023-10-24 23:15:50 UTC

Mabely Gamboa

2023-10-24 23:16:09 UTC

A very common difficult situation is when the customer does not receive what was promised by the company, for example they are offered 100mb and they are given 50mb.

2023-10-24 23:16:27 UTC

I haven't had bad experiences in customer service, however I know that my uncle is having problems with Movistar because their internet service hasn't been working for 2 months and they have been charging the bills, and they have paid them. They have called and the aswer they have been given is that they will send technicians to solve the problem, another time Movistar told them that if they pay the bills faster the technicians will come and it has not happened. My uncle is frustated and he feels deceived. Lizeth Tarazona

2023-10-24 23:18:49 UTC

I have heard about situations related to xenophobia, there are some Karen and Terry who don't like people from other countries assisting them. They're difficult people.

Silvia Cuéllar.