Day-2 - Leading Hospitality Commitment by Archana Nair https://padlet.com/archananair/gvgxje0ek329yfft Reflection Questions: What do you want to do when you get back to your restaurant? How will what you do support your involvement in improving the guest experience?? What barriers do you anticipate, and how might you overcome them? en-us 2020-12-01 12:47:32 UTC 2020-12-04 07:58:20 UTC hello@padlet.com Question archananair https://padlet.com/archananair/gvgxje0ek329yfft/wish/986854142 1. What do you want to do when you get back to your restaurant? 
2. How will what you do support your involvement in improving the guest experience?
3. What barriers do you anticipate, and how might you overcome them?]]> 2020-12-04 07:41:40 UTC https://padlet.com/archananair/gvgxje0ek329yfft/wish/986854142 Rushikesh Joshi's Commitment https://padlet.com/archananair/gvgxje0ek329yfft/wish/986856803 ●will do the practices of Emotional intelliegence
●hospitality gestures in this pandemic situation
●reading customers face (are they smiling?)
●PDT to be done thoroughly]]> 2020-12-04 07:43:37 UTC https://padlet.com/archananair/gvgxje0ek329yfft/wish/986856803 https://padlet.com/archananair/gvgxje0ek329yfft/wish/986856941 Priya Shivai
Focus more on ensuring the safety and driving great hospitality to our customers 
Position aces on places to improve more on guest experience 
No barriers till now.]]> 2020-12-04 07:43:44 UTC https://padlet.com/archananair/gvgxje0ek329yfft/wish/986856941 Saeed Ahmed form Bandra NTS https://padlet.com/archananair/gvgxje0ek329yfft/wish/986859426 4 types customer come and how to make be special and how to approach to customer 

In my store not gel even all crew and manager also interact with customer 

Some time call.sick no show happened hai some time for product stock out and some time CFD come so not possible to do all point achieved ]]> 2020-12-04 07:45:23 UTC https://padlet.com/archananair/gvgxje0ek329yfft/wish/986859426 https://padlet.com/archananair/gvgxje0ek329yfft/wish/986859516 Latika
1.Be follwed the hospitality is 100%.
2.Be followd the sanitization process 100% in store and safety and security

]]> 2020-12-04 07:45:27 UTC https://padlet.com/archananair/gvgxje0ek329yfft/wish/986859516 Ambuja store raipur https://padlet.com/archananair/gvgxje0ek329yfft/wish/986860626 Follow the covid minimum to 
all customer 
one person stay on the work  
We give to all citizen to great
 experiance and biuld trust 
padmic situation
We are apriciate to our 
crew for great hositality and motivate .


]]> 2020-12-04 07:46:18 UTC https://padlet.com/archananair/gvgxje0ek329yfft/wish/986860626 https://padlet.com/archananair/gvgxje0ek329yfft/wish/986861870 Nihal Joshi
Treasure Island

When I get back to the restaurant my commitment is to follow all my department measures and follow all the department routines 100%. 
Will use my emotional intelligence wherever required
Will make sure the contactless tools are used and are on place]]> 2020-12-04 07:47:12 UTC https://padlet.com/archananair/gvgxje0ek329yfft/wish/986861870 Aniket Pawar https://padlet.com/archananair/gvgxje0ek329yfft/wish/986863977 1.  Will do the internal communications strong with the team to improve dept measures and Customer hospitality.
2. Will keep all the measure on place as customer will feel safe and secure to come in our restaurant post Covid situation.
3. Will improve Observations from our end to understand the Customer's expression from there face ]]> 2020-12-04 07:48:44 UTC https://padlet.com/archananair/gvgxje0ek329yfft/wish/986863977 https://padlet.com/archananair/gvgxje0ek329yfft/wish/986864098 Musheer 
Mumbai central 2
1) Approaching  body language that customer can come to me as well i will observe customer needs.

2) following covid minimum process so customer feel safe at restaurant.

3) working on root cause of peak period diagnostic tool not on symptoms.]]> 2020-12-04 07:48:50 UTC https://padlet.com/archananair/gvgxje0ek329yfft/wish/986864098 Roja https://padlet.com/archananair/gvgxje0ek329yfft/wish/986864432 I will change my behavior will take new crews by doing training of hospitality
Spend more time in lobby will give 100% hospitality to the Guest
Will change my department training should hight without any barrier]]> 2020-12-04 07:49:04 UTC https://padlet.com/archananair/gvgxje0ek329yfft/wish/986864432 https://padlet.com/archananair/gvgxje0ek329yfft/wish/986864883 Store name forum mangalore 
Prajna
I will be a  role model will ensure that great hospitality whether it is following or not and ensuring team are aware about the customers experience 
Will take customer feedback and by that we can understand the strength and opportunity and will discuss with the team 
Followup on task ]]> 2020-12-04 07:49:26 UTC https://padlet.com/archananair/gvgxje0ek329yfft/wish/986864883 https://padlet.com/archananair/gvgxje0ek329yfft/wish/986867092 Balaji P

Tirupati
1.customer experience maganger and crew always Deliver great experience to customer
2.7toch points , taking feedback to customer and follow 7 toch point
3.build sale and gc 
Responsibility business growth ]]> 2020-12-04 07:51:04 UTC https://padlet.com/archananair/gvgxje0ek329yfft/wish/986867092 Kuldeep Sumit Artista https://padlet.com/archananair/gvgxje0ek329yfft/wish/986867796 1. Follow 100% social distancing as well safety security on place check all crew body language and minimum mds compliant .
2.gel interact each and every customer make day special and guide him contectless order barcode scan.
3 sometime 7 touch point miss out ]]> 2020-12-04 07:51:34 UTC https://padlet.com/archananair/gvgxje0ek329yfft/wish/986867796 Srikanth https://padlet.com/archananair/gvgxje0ek329yfft/wish/986868092 1:- to train crew more on delivering great hospitality
2:- make sure each and every customer will be getting great customer satisfaction and value for money
3:- training is the barrier i will help the pdm by align the team]]> 2020-12-04 07:51:45 UTC https://padlet.com/archananair/gvgxje0ek329yfft/wish/986868092 Shiran https://padlet.com/archananair/gvgxje0ek329yfft/wish/986868577 1.will work on service time n hospitality
2.greet the  customers n giving 100%qscv
3.Motivate the team and folow PDT]]> 2020-12-04 07:52:07 UTC https://padlet.com/archananair/gvgxje0ek329yfft/wish/986868577 https://padlet.com/archananair/gvgxje0ek329yfft/wish/986869791 Drushty  From kadodara
Meeting with crew members and discuss about the same and also work with team and train to all.
Keep in touch get feedback from customer and always on floor interact with customers..
By Giving feedback to and motivate to all members 
 ]]> 2020-12-04 07:53:03 UTC https://padlet.com/archananair/gvgxje0ek329yfft/wish/986869791 https://padlet.com/archananair/gvgxje0ek329yfft/wish/986870620 Manoj
As CEM manager I ensure Covid minimum following for all the customers. Taken service related feedback from the Customer and touch points are follow, 
]]> 2020-12-04 07:53:38 UTC https://padlet.com/archananair/gvgxje0ek329yfft/wish/986870620 Sagar Form Pune Warje. https://padlet.com/archananair/gvgxje0ek329yfft/wish/986871292 We treat the every the every customer like guest in to your home. We train to all team for how to great delivered for every customer hospitality.  ]]> 2020-12-04 07:54:11 UTC https://padlet.com/archananair/gvgxje0ek329yfft/wish/986871292 Aditi(Indore, Bhawarkuan) https://padlet.com/archananair/gvgxje0ek329yfft/wish/986874195 1) when i will get back to my store i will focus on floor customer expectation with focussed on saftey processes will assure that body language of each of my team members would be welcoming and positive
will work upon my emotional intelligence to connect better with internal as well as external customer
2) i will plan and train my team on Hospitality ground and will try to find different ways by which i can extend my Hospitality according to customer need.
3) critical strength of my store is not up to the mark so that can create problem in trying to approach more and more customer.]]> 2020-12-04 07:56:18 UTC https://padlet.com/archananair/gvgxje0ek329yfft/wish/986874195