SECOND EXAMPLE

A) Hello? this is.....A.................................. from ...................................

B) Good morning ...............A............., this is .............B.............. from ..........................Bergamo.

A) Good morning.

B) Can I speak to Mrs./ mr......................C..................... please?

A) Yes sure! Please wait for a minute. I’ll put you through

(after a while….)

C) Hello?

A) Hi...............C............... This is............A...................... Could I put you through Mr./mrs .............B.................. from................................. please?

C) Oh… I’m busy now…. I’m sorry….but I can’t…. I will phone him later. Ask him his/her phone number and his/her e-mail address please. Let me see…….. If you want,................D................. isn’t busy now. He/she can help you.

A) Ok ! thank you… bye

D) Hallo?

A) Hi.............D....................... This is...........A............... is busy now and Mr /mrs.........B................... is holding on… could I put you through?

D) yes ! of course!

A) thanks !

(after a while….)

B) hello?

D) hello? this is. D..........................C......’s colleague. How can I help you?

……………………

D) please, give me your phone number and your e-mail address

B) my mobile phone number is…. And my e-mail address is…..

D) oh… could you speak more slowly please? I’m writing....

B) certainly!

……………..

D) thanks for ringing. Bye bye

your order n. 1

thank you for your e-mail of 4th April 2014.

In reply to your request, we would inform you that your order will be processed as quickly as possible.

we can garante the delivery by 24th April 2014.

our terms of payment are as follows:

bank transfer cod. IBAN ........ 

60 days from the date of the invoice.

you will find enclosed our most recent catalogue and price list.

best regards

Mrs Smith

sales department

EDS London

Order n.1

Thank you for your e- mail of 4th April 2014.

In reply to your request, we are pleased to announce that your order will be processed as quickly as possible.

We can garante the delivery by 24 April 2014.

Our terms of payment are as follows : bank transfert with Iban ... 60 days from the date of the invoice.

You will find enclosed our recent price list.

your sincerely.

Mrs Smith

Sales Department.

EDS London.

Order number: 1

thank you for your e-mail of 4th April 2014

In reply to your request, we are pleased to annouce that your order will be processed as soon as possible . We can guarantee delivery before April 24, 2014. Our payment terms are the Following : bank transfer IBAN code . 60 days of invoice

Attached you can find Our new  price  list.


	Your sincerely 





 . Mrs Smith 
Sales Office 
EDS London

Order n.1

Thank for your e-mail of 4th April 2014.

In reply to your request, we  are pleased to inform you that your order will be processed as soon as possible.

We can ensure delivery before 24th April 2014.

Our terms of payment are as follows:

bank transfer cod IBAN ...

60 days from the date of the invoice

you will find attachment  our new price list

Yours sincerely,

Mrs Smith

Sales Department

EDS London

Order n. 1

Thanks for your mail of 4th April 2014.

In reply to your request, we are pleased to inform you that your order will be processed as soon as possible.

We can garanted delivery before 24th April 2014.

Our terms of payment are as follows:

bank transfer with IBAN

60 days from the date of the invoice you will find in attachment our new prince list

Best Regards

Mrs Smith

Sales Department

EDS London

Subjet : Order number # 1

trank you for yuor e-mail of 4th april 2014.

in replay to yuor request, we are plased to announce that yuor order will be processed as soon as possibile.

We can guerantee delivery before April 24 th 2014.

Our payment terms are the Following: bank transfer iban code 60 days of invoice.

Attached find Our new price list.

Your sincerely

R.Pizzuto Mr

Sales Office

EDS London

Order number 1

thanks for your mail of 4th April 2014

in reply to your request, we would be pleased to announce that your order will be precessed as soon as possible.

We can garantee delivery before 24th April 2014.

Our terms of payment are as follows:

bank transfer with IBAN..............

60 days from the date of the invoice

you will find in enclosed our new price list

Best Regards

Mrs SmitH

Sales Department

EDS London

subject : Order number 1

Thank for your e-mail of 4th April 2014.

In reply to your request, we are pleased to announce that your order will be processed as quickly as possible .

we can garantee delivery before 24th April 2014.

Our terms of payment are as follow:

Bank transfer with code IBAN 1234566

60 days from the date of the invoice, you will find attachment our new price list

Kind regards

Mr Smith

Sales Department

EDS London

Order n.1

Thank you for your e-mail of 4th April2014

in reply to your request, we would be pleased to announce that your order will be precessed as soon as possible.

we can garantee delivery before 24th April 2014

Our terms of payment as follows; bank transfer with IBAN..................

60 days from the date of the invoce you will find in enclosed our new price list

Best Regard

Nogaye and Rosi

Sales Departament.

Subject: order n°1

Thank you for your e- mail of April 4 2014.

In reply to your request, we are pleased to inform that your order will be processed as quickly as possible.

We can guarantee delivery before April 24 2014.

Our terms of payment are as follows:

bank tranfer cod. IBAN ....

60 day from the date of the invoice.

I am enclosing our new price list.

Yours sincerely,

Mrs Smith

sales departement

EDS London

Subject: Order no. 1

Thanks for your e-mail of 4th april 2014.

In responce your require, we have a plesure announce that your order will be processed sun.

We can garantee delivery before 24 th April 2014.

Our terms of payment are follows:

Bank Transfer with IBAN

6O from the date of the invoice

you will find enclosed our new price list.

Best regards

Account sales

Ivana Colpani (Ms)

scrivi una mail a una tua fornitrice americana. purtroppo la merce che stavi aspettando non è ancora arrivata. inoltre chiedi di spedire il loro ultimo listino prezzi.

ricorda i termini di pagamento : bonifico bancario 60 gg data fattura.

consegna entro il 28 febbraio con corriere GSL.

saluta cordialmente.

tuo nome, ufficio acquisti

Order number 23;

I regret to inform you that my order number 23 it's not arrived yet.

I would like to receive your new price list.

My term of payment is 60 days from the date of the invoice.

Delivery before 28th Ferbruary 2014 by courier GLS.

I looking forward to hearing from you.

Sincerely

V. Montei (Ms)

Purchasing Department

H.B.S Bergamo

dear Mr rosolino

I am contacting you for the following reason

your order n.120

I am writing to inform you about the goods that we ordered on 15th February 2014. they have not yet arrived.

in addition, we would like to receive your catalogue and price list.

our terms of payment are as follows:

60 days from the date of the invoice.

the delivery were by 28th February 2014.

I look forward to meeting you as soon as possible.

best regard.

fatima ezzahra

purchasing manager

Order n. 256

I'm writing to express my dissatisfaction with my Order number 256 because I don t received this.

In addiction, I would like to receive your new price list.

Our terms  of payment are as follows:

60 days from the date of the invoice.

Delivery before 28th February by courier GSL.

Yours sincerely,

Vanessa Ghilardi (Ms)

Purchasing Department

Colpak S.r.l.

Order n. 298

I am writting to equire about  my order n 298

I would like to receive your your new price list.

My term of payament is 60 days from the date of the invoice.

Delivery before 28th

Dear Madam  

I regret to inform you that my order n.23 of 15th February 2014 have not yet arrived, and i would like to receive your new catalogue and price list.

our terms of payment are as follow: 60 days from the date of the invoice.

Delivery before 28th February 2014 by courier GLS.

Best regards

Tarnagda H.(Ms)

purchasing department

I have a dream P.s.A

Order n. 200.

I'm writing to inform you about my order n.200.

In fact we didn't receive this order.

In addition, I would like to receive your price list.

Our terms of payment are as follows:

bank tranfert 60 days from the date of the invoice.

Delivery before 28th February by couriere GSL.

Sincerely

Chiara Cavalleri

purchasing manager

subject: order n. 456

I'm sorry but i write to inform the load that you ordered is not arrive yet, and i would like receive you price list.

terms of payment are as follows

oRDER N 23

I regret to inform you my order number 23 it's not arrived yet.

I would like to receive your new price list.

my term of payment is 60 days from the date of the invoice.

delivery before 28th ferbruary 2014 by courir GLS.

I looking for ward

sincerly

miss NOGAYE

PURCHASING DEPARTMENT

DIEMME SRL

Good day sir per le luca I write to inform you that I do not get even merce

invitalo a procedere al pagamento il prima possibile.

saluta

inventa indirizzo del mitt/destinatario; inserisci l'oggetto e la data

I am writing to inform you that our ordrder n°222

19 Carrel Road

SW99B6 Pulborough

20 Ferbruary 2015

Attention: payment not received

I'm contacting you for the following reason:

with reference to order 23 dated 21st November 2014, i didn't receive your payment

Your term is 30 days from the date of the invoice with bank transfer

Please send your payment as soon as possible.

I looking forward to hearing from you

Sincerly

V. Montei (Ms)

Marketing Director

Superga S.R.L.