https://padlet.com/mirandabrendel97/guvl5z4qh0y6 Delta Burnaby Hotel and Conference Centre en-us 2019-06-23 07:02:59 UTC 2025-11-04 21:34:21 UTC hello@padlet.com mirandabrendel97 https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/368783130 Part of my Voyage program is to train in different positions within the Rooms Division of a hotel. Currently, I am a Night Auditor and Night Manager. This means my shift is the "graveyard" shift which is 11pm to 7:30am. In this position, I am in charge of the entire hotel. I complete the nightly audit as well as other duties for the hotel that can only be completed overnight.This day in my life will be about my night audit duties.  ]]> 2019-06-23 07:08:21 UTC https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/368783130 mirandabrendel97 https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/368783242 I leave my house at 10pm to get to the hotel for 10:40pm. My house is about a 40 minute drive away from my work if there is no traffic. I take 2 highways, cross a bridge and multiple streets within Burnaby to get to the hotel. Working at the hotel, I receive complimentary parking in the casino/hotel parkade. Once I get to work, I change into my business professional attire and make sure I look the part of a manager. I prefer to get work at least 20 minutes before my shift so I am not stressed about being late and can take my time to get ready. ]]> 2019-06-23 07:11:50 UTC https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/368783242 mirandabrendel97 https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/368783559 When I first arrive to the front desk, I say hello to all the PM staff which includes a bellmen, guest service agent, switchboard operator and a duty manager. We discuss how the shift was and if there are any pass on notes. I then receive my radio and headset and set up my computer on the front desk. On the overnight shift, it is just myself and the night auditor Taryn. I start my shift off with reading my emails and check-in the last people. At around 12am, I start printing the end of day reports for the General Manager, owners and accounting. At 1am, I start the pre audit. This includes printing credit card reports, inputing numbers from the system sales summary report in an excel spread sheet and print terminal reports for the 2 restaurants, In-room dining and Starbucks (which is located in the hotel). Once that is complete, I start the audit. ]]> 2019-06-23 07:20:29 UTC https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/368783559 mirandabrendel97 https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/368783905 2019-06-23 07:28:33 UTC https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/368783905 mirandabrendel97 https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/369030751 At 3am, I usually take my 45 minute break. We are entitled to 2 15 minute breaks and a 30 minute break. I usually combine 1 of my 15 minutes with my 30 minute break in the night. I go to our "heartland" which is what we call our staff lounge for my break. They have full meals for $2 or complimentary cereal and toast. Usually have 2 slices of toast with peanut butter and scroll on social media during my break. No-one is awake for me to text.  ]]> 2019-06-25 01:31:12 UTC https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/369030751 mirandabrendel97 https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/369031470 With Starbucks to make sure I stay awake!]]> 2019-06-25 01:36:57 UTC https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/369031470 mirandabrendel97 https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/369032716 2019-06-25 01:46:35 UTC https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/369032716 mirandabrendel97 https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/369194251 2019-06-26 00:23:29 UTC https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/369194251 mirandabrendel97 https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/369194875 Once the audit is complete, I sort through all of the outlet servers cashouts. This involves sorting through all their payment receipts. I make piles depending on the type of payment the guest used (Visa, American Express, MasterCard, Debit, etc.). I also have to sort any receipts that were charged to Hotel accounts such as service errors and discounts. At this time, I look for any receipts that have a discrepancy. I know if there will be a discrepancy before I sort the receipts because I used an excel spread sheet to input all the terminal information. If it does not balance, I know how much I am off and look for that receipt. Most of the time, servers just input the wrong number by accident.   I use the trial balance to make sure all the credit card payments that are done on the terminals match what was posted on Opera, our PMS system. This is an important task for my position. Usually everything balances but when it does not, I have to find the problem and fix it. I also input more information about payments into the excel spread sheet ]]> 2019-06-26 00:28:52 UTC https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/369194875 mirandabrendel97 https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/369201016 2019-06-26 01:28:09 UTC https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/369201016 mirandabrendel97 https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/369201110 During this time, guests are starting to wake up. We get multiple calls asking what time breakfast and checkout is. We also assist guests with checkouts. At 7:15am, the AM shift workers arrive. We do pass on notes from the night and talk for a little. I am done my shift at 7:30am. ]]> 2019-06-26 01:29:11 UTC https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/369201110 mirandabrendel97 https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/369213646 2019-06-26 03:22:42 UTC https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/369213646 mirandabrendel97 https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/369213860 I usually get home around 8:45am due to rush hour traffic in the morning. Once I get home, I take my dog out for a walk and get ready for bed. I am exhausted when I get home. I usually sleep until about 5pm. My boyfriend gets home at 6pm and we usually will make dinner (breakfast for me) and relax before I have to go back to work! ]]> 2019-06-26 03:24:47 UTC https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/369213860 mirandabrendel97 https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/369214205 My boyfriend adopted her when she was 10 months old. She is an American Pit Bull Terrier. This breed has a bad reputation but she is so sweet. She loves cuddles, walks, squirrels and treats! On my days off, I spend a lot of time with her on walks and training. I live in White Rock which is a beautiful city located in the lower mainland. It brings a lot of locals and tourists in the summer. I suggest hotel guests to visit the beach.]]> 2019-06-26 03:28:40 UTC https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/369214205 mirandabrendel97 https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/369215114 I start to deliver guest folios during this time. Only Marriott Bonvoy members will receive a printed folio under their door. I start on the 21st floor and work my way down; sliding the bills under the doors. During this time, I look for any trays left outside doors and let In-room dining aware when they start their shift. I also look for any breakfast order door hangers. I finish but making sure our banquet rooms are locked and there are no individuals sleeping in the banquet area. Intoxicated guests from the casino wander to these areas to sleep. It is my job to wake them and ask them to leave.]]> 2019-06-26 03:40:35 UTC https://padlet.com/mirandabrendel97/guvl5z4qh0y6/wish/369215114