At The Hotel Front Desk by Jiwoo Han https://padlet.com/jiwoohan2/gsptx7luc7js7mj7 en-us 2024-02-15 07:32:36 UTC 2024-02-21 22:10:07 UTC hello@padlet.com https://padlet.net/icons/png/1f3e8.png Possible scenarios jiwoohan2 https://padlet.com/jiwoohan2/gsptx7luc7js7mj7/wish/2884612773 What situations can cause complaints?

]]> 2024-02-15 11:11:40 UTC https://padlet.com/jiwoohan2/gsptx7luc7js7mj7/wish/2884612773 Area A jiwoohan2 https://padlet.com/jiwoohan2/gsptx7luc7js7mj7/wish/2884628996 [Identify a problem]

  1. What situation is the customer complaining about?


  1. If you were in this situation, what would you expect the hotel staff to do?


  1. If you were a hotel staff, how would you handle this situation? What do you think is the most important in dealing with this situation?

]]> 2024-02-15 11:28:22 UTC https://padlet.com/jiwoohan2/gsptx7luc7js7mj7/wish/2884628996 Area A jiwoohan2 https://padlet.com/jiwoohan2/gsptx7luc7js7mj7/wish/2884629964 [Steps to handle the complaint]


  1. What steps did she take to help resolve the customer's complaint?


  2. Any distinct expressions/phrases you recognized?

]]> 2024-02-15 11:29:09 UTC https://padlet.com/jiwoohan2/gsptx7luc7js7mj7/wish/2884629964 jiwoohan2 https://padlet.com/jiwoohan2/gsptx7luc7js7mj7/wish/2885481348 Let's share your experiences


1. What procedures/steps did you encounter when staying in a hotel?


2. What were your good/bad experiences at each stage? And why?

]]> 2024-02-16 02:04:55 UTC https://padlet.com/jiwoohan2/gsptx7luc7js7mj7/wish/2885481348 Area B jiwoohan2 https://padlet.com/jiwoohan2/gsptx7luc7js7mj7/wish/2885575820 Let's practice


  1. Identify a problem 

  2. Apply ASAP technique, using softening words


]]> 2024-02-16 04:06:21 UTC https://padlet.com/jiwoohan2/gsptx7luc7js7mj7/wish/2885575820 Area B jiwoohan2 https://padlet.com/jiwoohan2/gsptx7luc7js7mj7/wish/2885606638 Let's compare


  1. What do you find good/could be better about the hotel staff?

  2. What would you do differently if you were the staff?

]]> 2024-02-16 04:47:01 UTC https://padlet.com/jiwoohan2/gsptx7luc7js7mj7/wish/2885606638 Area C jiwoohan2 https://padlet.com/jiwoohan2/gsptx7luc7js7mj7/wish/2885613016 Role-Play


A: angry customer

B: hotel staff


]]> 2024-02-16 04:57:10 UTC https://padlet.com/jiwoohan2/gsptx7luc7js7mj7/wish/2885613016 Home work :) jiwoohan2 https://padlet.com/jiwoohan2/gsptx7luc7js7mj7/wish/2885624729 2024-02-16 05:16:52 UTC https://padlet.com/jiwoohan2/gsptx7luc7js7mj7/wish/2885624729