AIA Personalised Care - Jolene's Journey by https://padlet.com/jishunlai/gm2rvi4ilwip2hef An Experience Mapping Experience | #Waternanatomatoes en-us 2020-04-21 01:20:57 UTC 2025-01-02 08:50:38 UTC hello@padlet.com https://padlet.net/icons/png/1f349.png Access the MedConsult function that is WITHIN the AIA App jishunlai https://padlet.com/jishunlai/gm2rvi4ilwip2hef/wish/518983604 2020-04-21 01:30:39 UTC https://padlet.com/jishunlai/gm2rvi4ilwip2hef/wish/518983604 Search available doctors (at 2am!) jishunlai https://padlet.com/jishunlai/gm2rvi4ilwip2hef/wish/522421788 a) Consult NOW, or
b) Fix Appointment Date/Time]]> 2020-04-22 09:11:30 UTC https://padlet.com/jishunlai/gm2rvi4ilwip2hef/wish/522421788 CONNECTED with an available Doctor! jishunlai https://padlet.com/jishunlai/gm2rvi4ilwip2hef/wish/522422031 2020-04-22 09:11:36 UTC https://padlet.com/jishunlai/gm2rvi4ilwip2hef/wish/522422031 CONSULTATION in Progress... jishunlai https://padlet.com/jishunlai/gm2rvi4ilwip2hef/wish/522423928 2020-04-22 09:12:22 UTC https://padlet.com/jishunlai/gm2rvi4ilwip2hef/wish/522423928 Medication delivered next day (Jolene can select delivery times!) jishunlai https://padlet.com/jishunlai/gm2rvi4ilwip2hef/wish/522426754 2020-04-22 09:13:31 UTC https://padlet.com/jishunlai/gm2rvi4ilwip2hef/wish/522426754 https://padlet.com/jishunlai/gm2rvi4ilwip2hef/wish/522431704 AIA Personalised Care Imagine the following experience for a Millennial called Jolene. Jolene just acquired the AIA Medical Insurance, with the hope that it will give her the protection and security that she needs. She has chosen AIA because it's a new Personalised Care Experience that helps her to save time, money, and getting rid of the hassles that make health insurance so hard to navigate. No digging through old files and documents. No navigating an outdated website. No "Googling" for clinics. No need to go through an annoying automated phone system to get help. No anxieties, no frustration!The last time that Jolene had an issue was when she had no idea which doctor to go to or what to do!  With this new experience, it was easy for Jolene to find great care! She could even talk to a doctor in a few seconds: All in one simple and user-friendly digital experience! It's free, unlimited, and available 24/7!]]> 2020-04-22 09:15:32 UTC https://padlet.com/jishunlai/gm2rvi4ilwip2hef/wish/522431704 Docs received instantly in-app + email jishunlai https://padlet.com/jishunlai/gm2rvi4ilwip2hef/wish/522502458 Invoice
Referral for specialist check
MC
Diagnosis]]> 2020-04-22 09:42:41 UTC https://padlet.com/jishunlai/gm2rvi4ilwip2hef/wish/522502458 Insurance claim options based on Jolene's insurance portfolio jishunlai https://padlet.com/jishunlai/gm2rvi4ilwip2hef/wish/522507741 If no applicable policies, Jolene can proceed to pay in-app via mobile banking.

]]> 2020-04-22 09:44:46 UTC https://padlet.com/jishunlai/gm2rvi4ilwip2hef/wish/522507741 Notification for follow-up (if required) jishunlai https://padlet.com/jishunlai/gm2rvi4ilwip2hef/wish/522527101 2020-04-22 09:52:44 UTC https://padlet.com/jishunlai/gm2rvi4ilwip2hef/wish/522527101