Group 4 - Working as One WSP by Stevenson, Tricia https://padlet.com/triciastevenson/cxbreakout1group4 How can we work better together across WSP so that our clients have a holistic and consistently positive experience? en-us 2021-12-01 03:34:19 UTC 2025-11-03 13:18:44 UTC hello@padlet.com https://padlet-uploads.storage.googleapis.com/1413312923/6c68243280f2d8d38598474e1dfc11e5/wsp_logo.png Understanding across the board that clients do not sit with a business group, and that staff know it is a WSP client and therefore everyone's problem. triciastevenson https://padlet.com/triciastevenson/cxbreakout1group4/wish/1922016132 2021-12-01 04:35:11 UTC https://padlet.com/triciastevenson/cxbreakout1group4/wish/1922016132 How are we communicating (using language) about changing people's attitudes towards clients triciastevenson https://padlet.com/triciastevenson/cxbreakout1group4/wish/1922017227 2021-12-01 04:36:16 UTC https://padlet.com/triciastevenson/cxbreakout1group4/wish/1922017227 Get rid of the "not my client" attitude with staff triciastevenson https://padlet.com/triciastevenson/cxbreakout1group4/wish/1922017785 2021-12-01 04:36:51 UTC https://padlet.com/triciastevenson/cxbreakout1group4/wish/1922017785 Cross-breading/cross-networking across the business to build/take ownership of internal relationships triciastevenson https://padlet.com/triciastevenson/cxbreakout1group4/wish/1922018636 2021-12-01 04:37:41 UTC https://padlet.com/triciastevenson/cxbreakout1group4/wish/1922018636 Treating internal clients the same we treat external clients - drive better outcomes for the ultimate end-client triciastevenson https://padlet.com/triciastevenson/cxbreakout1group4/wish/1922019681 2021-12-01 04:38:46 UTC https://padlet.com/triciastevenson/cxbreakout1group4/wish/1922019681 Use the opportunity of the Platinum Client Program and use it as a vehicle for change towards a client being a WSP client triciastevenson https://padlet.com/triciastevenson/cxbreakout1group4/wish/1922022914 2021-12-01 04:41:55 UTC https://padlet.com/triciastevenson/cxbreakout1group4/wish/1922022914 Inconsistencies in how we approach work across the board. Particularly in relation to quality and documentation. triciastevenson https://padlet.com/triciastevenson/cxbreakout1group4/wish/1922023924 2021-12-01 04:42:57 UTC https://padlet.com/triciastevenson/cxbreakout1group4/wish/1922023924 Better sharing of excellence in business groups and across the business triciastevenson https://padlet.com/triciastevenson/cxbreakout1group4/wish/1922025832 2021-12-01 04:44:51 UTC https://padlet.com/triciastevenson/cxbreakout1group4/wish/1922025832