Service Blueprinting (Telco Service) by https://padlet.com/crisann010/fc2 Switching of mobile service provider at Telco authorized retailer en-us 2018-04-29 12:36:25 UTC 2018-04-30 07:53:31 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Brightnessdown.png Include all the steps that customers take part in as part of the service delivery process crisann010 https://padlet.com/crisann010/fc2/wish/256297995 2018-04-29 12:39:05 UTC https://padlet.com/crisann010/fc2/wish/256297995 Tangibles that customers are exposed to that can influence their quality perceptions crisann010 https://padlet.com/crisann010/fc2/wish/256298003 2018-04-29 12:39:18 UTC https://padlet.com/crisann010/fc2/wish/256298003 Those actions of frontline contact employees that occur as part of a service encounter crisann010 https://padlet.com/crisann010/fc2/wish/256298046 2018-04-29 12:39:38 UTC https://padlet.com/crisann010/fc2/wish/256298046 Invisible contact employees, below the line of visibility crisann010 https://padlet.com/crisann010/fc2/wish/256298061 2018-04-29 12:39:50 UTC https://padlet.com/crisann010/fc2/wish/256298061 Activities carried out by individuals and units within the company who are not contact employees, but need to happen for the service to be delivered crisann010 https://padlet.com/crisann010/fc2/wish/256298076 2018-04-29 12:40:04 UTC https://padlet.com/crisann010/fc2/wish/256298076 https://padlet.com/crisann010/fc2/wish/256419385 Customer sign up for mobile plan with  the telco service.]]> 2018-04-30 07:33:54 UTC https://padlet.com/crisann010/fc2/wish/256419385 https://padlet.com/crisann010/fc2/wish/256420277 Location of Singtel, self service is provided when first entered into store. Sample phones are displayed for customers' viewing.]]> 2018-04-30 07:39:54 UTC https://padlet.com/crisann010/fc2/wish/256420277 https://padlet.com/crisann010/fc2/wish/256421589 Greet, ask for preference of plan, agree to terms and conditions, purchase of addition of phone with the plan.]]> 2018-04-30 07:47:51 UTC https://padlet.com/crisann010/fc2/wish/256421589 https://padlet.com/crisann010/fc2/wish/256421760 After confirming of selected plan, service provider calls the technical personal to ensure details and confirmation of plan. ]]> 2018-04-30 07:48:47 UTC https://padlet.com/crisann010/fc2/wish/256421760 https://padlet.com/crisann010/fc2/wish/256422192 Singtel Call Center ]]> 2018-04-30 07:51:07 UTC https://padlet.com/crisann010/fc2/wish/256422192