Task E3 by Josie Kelly https://padlet.com/kaplaneducation/gil790d7f11qjoay en-us 2025-07-15 15:05:59 UTC 2025-07-15 15:12:47 UTC hello@padlet.com Meet with each of the parties to understand better what the issues are so they feel fully heard and we completely understand the causes of the issues https://padlet.com/kaplaneducation/gil790d7f11qjoay/wish/3520229684 2025-07-15 15:07:54 UTC https://padlet.com/kaplaneducation/gil790d7f11qjoay/wish/3520229684 Explain to both sides how working together will benefit the brand and businesses as a whole https://padlet.com/kaplaneducation/gil790d7f11qjoay/wish/3520230604 2025-07-15 15:09:09 UTC https://padlet.com/kaplaneducation/gil790d7f11qjoay/wish/3520230604 Regular meetings, or things online to improve communication https://padlet.com/kaplaneducation/gil790d7f11qjoay/wish/3520230872 2025-07-15 15:09:24 UTC https://padlet.com/kaplaneducation/gil790d7f11qjoay/wish/3520230872 Meet with academy head - Fiona Regan to discuss the feedback from FM and franchisees https://padlet.com/kaplaneducation/gil790d7f11qjoay/wish/3520231000 Likely that training is the s and this can resolved through adjusting it to meet local rural needs and financial and marketing requirements of franchisees

]]> 2025-07-15 15:09:35 UTC https://padlet.com/kaplaneducation/gil790d7f11qjoay/wish/3520231000 the management team of both the academy and franchise management need to get involved to discuss the issues being raised. we need to address the issues raised and find ways to resolve them, the training needs to change to include the points the franchisees are raising and the franchisees need to be made more aware of brand reputation and the standards that need to be maintained. Communication between all parties is vital and the end goal is a win-win situation for all. https://padlet.com/kaplaneducation/gil790d7f11qjoay/wish/3520232080 2025-07-15 15:11:03 UTC https://padlet.com/kaplaneducation/gil790d7f11qjoay/wish/3520232080 Regular reports that franchisees submit https://padlet.com/kaplaneducation/gil790d7f11qjoay/wish/3520232149 This way they can track performance and see where they require more support

]]> 2025-07-15 15:11:12 UTC https://padlet.com/kaplaneducation/gil790d7f11qjoay/wish/3520232149 Kilman model https://padlet.com/kaplaneducation/gil790d7f11qjoay/wish/3520232346 Feels like we could apply the collaborative approach here as both parties and the academy are likely to want to resolve the issues for the benefit od both themselves and Trimyar - goal congruence. it will be important to emphasise the outcomes we want to achieve in the conflict resolution process

]]> 2025-07-15 15:11:33 UTC https://padlet.com/kaplaneducation/gil790d7f11qjoay/wish/3520232346 Provide an opportunity for the franchisees to share their feedback, concerns and ideas for improvement to understand the challenges and why some franchisees are not adhering to brand standards. Work in collaboration with franchisees and use the voice of the customer to plan for how to improve. https://padlet.com/kaplaneducation/gil790d7f11qjoay/wish/3520233707 2025-07-15 15:12:45 UTC https://padlet.com/kaplaneducation/gil790d7f11qjoay/wish/3520233707 Once we have spoken to all parties - a joint meeting with appropriate reps for each party will be important to agree plan to address the issues https://padlet.com/kaplaneducation/gil790d7f11qjoay/wish/3520234008 This will need to be in writing with clear roles, responsibilities, interventions, milestones and review (use project delivery methodology)

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