Tips - Collection Calls by KEVIN BLADIMIR REYES DIAZ https://padlet.com/kevinreyesdiaz/gcs8lp82erjkdnv5 en-us 2020-08-04 17:13:29 UTC 2020-08-04 19:54:36 UTC hello@padlet.com https://padlet.net/icons/png/1f4b8.png Six Tips for Making Collection Calls that Get Results kevinreyesdiaz https://padlet.com/kevinreyesdiaz/gcs8lp82erjkdnv5/wish/669277024 2020-08-04 17:17:42 UTC https://padlet.com/kevinreyesdiaz/gcs8lp82erjkdnv5/wish/669277024 #1 Be Prepared kevinreyesdiaz https://padlet.com/kevinreyesdiaz/gcs8lp82erjkdnv5/wish/669282850 We must know the information of the customer that will be called, as well as all the possible excuses that he could say in order to that we can use a new strategy so that he sees how important it is to solve the debt that he has pending.]]> 2020-08-04 17:23:10 UTC https://padlet.com/kevinreyesdiaz/gcs8lp82erjkdnv5/wish/669282850 #2 Think Positively kevinreyesdiaz https://padlet.com/kevinreyesdiaz/gcs8lp82erjkdnv5/wish/669286604 Trying to get a customer to pay an overdue debt can be a frustrating job but not impossible, so we must always think that everything will be resolved because if we think about the negative we will only get denial from the customer.]]> 2020-08-04 17:26:51 UTC https://padlet.com/kevinreyesdiaz/gcs8lp82erjkdnv5/wish/669286604 #3 Being and speak with professionalism kevinreyesdiaz https://padlet.com/kevinreyesdiaz/gcs8lp82erjkdnv5/wish/669294934 We must have a good tone of voice but above all use the right words since we will be representing a financial institution, where the way of expression of the staff project the level of seriousness that they have.]]> 2020-08-04 17:35:20 UTC https://padlet.com/kevinreyesdiaz/gcs8lp82erjkdnv5/wish/669294934 #4 Take the control and Don’t let go! kevinreyesdiaz https://padlet.com/kevinreyesdiaz/gcs8lp82erjkdnv5/wish/669306272 Taking control of the call will help to more effectively resolve the proposed goal, but at the same time we will educate the customer in a way he will understand the situation he is currently in and we avoid the customer take the control and omitted his debs.]]> 2020-08-04 17:45:21 UTC https://padlet.com/kevinreyesdiaz/gcs8lp82erjkdnv5/wish/669306272 #5 Nail things down kevinreyesdiaz https://padlet.com/kevinreyesdiaz/gcs8lp82erjkdnv5/wish/669310165 At this point, we must make clear the importance of the problem in order to achieve compliance with the agreements that will be reached for the benefit of both parties.]]> 2020-08-04 17:49:00 UTC https://padlet.com/kevinreyesdiaz/gcs8lp82erjkdnv5/wish/669310165 #6 Learn to be flexible kevinreyesdiaz https://padlet.com/kevinreyesdiaz/gcs8lp82erjkdnv5/wish/669313618 Every customer is different so listening carefully will help us decide which strategy is most appropriate for the client so that we can meet the objective of the call. However, this will help us to be more effective in other scenarios.]]> 2020-08-04 17:52:18 UTC https://padlet.com/kevinreyesdiaz/gcs8lp82erjkdnv5/wish/669313618